Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am filing a formal complaint against TaskRabbit, Inc., registered in *******, **, regarding a $58.08 charge for a service that was never rendered.Key Facts:On June 14, 2025, I booked a ****** (******) through TaskRabbit.****** canceled on short notice.TaskRabbit then reassigned the task without my consent to a second ****** (******), who became unresponsive and told me to cancel the task myself.After canceling per the ******** direction, I was charged $58.08 a cancellation and support fee despite no service being provided at any point.I have provided TaskRabbit with:Screenshots showing both ****** failures.A full timeline of events.Repeated formal requests for a refund.They admitted both Taskers failed, but have refused a refund and instead issued a platform credit, which I did not accept. I was charged for a task I neither canceled unilaterally nor received any value from. This is a clear case of charging a customer for services not rendered.Desired Resolution:A full refund of $58.08 to my original payment method.Sincerely,***** ***** ***************** ************

  Business Response

  Date: 07/04/2025

  Thank you for reaching out and allowing us a chance to respond. When canceling a task within 24 hours of its start time, the Client will incur a one-hour nonrefundable cancellation fee based on the Taskers hourly rate and any Taskrabbit fees. This cancellation policy (************************************************************************************************************************) exists as *************** time in their schedules and turn down other work opportunities to assist with a task. The feedback provided by the Client is very valuable to our team as we continue to develop and improve our product. We value feedback from our community and will ensure that the appropriate team gets this information.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23557284
  
  I am rejecting this response because:

  I am rejecting TaskRabbits response because it fails to address the actual events that occurred in my case. This was not a simple last-minute cancellation the situation was caused by repeated platform and ****** issues, not by me.
  
  TaskRabbit canceled on me twice, not the other way around.
  
  They then reassigned me to a ****** who was unresponsive, hard to communicate with, and ultimately told me to cancel the task myself.
  
  I have messages showing the ****** requested that I cancel and I did so only after it was clear the task would not proceed.
  
  
  Despite these clear circumstances, TaskRabbit charged me a cancellation fee, which is completely inappropriate given that the breakdown came from the platform and the ******, not the client.
  
  Their response ignores the facts and applies a generic policy that does not reflect the reality of my experience. I am asking for the cancellation fee to be reversed based on the documentation I have and the sequence of events that clearly show I acted in good faith.
  

  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/05/2025

  We're happy to reconnect on this and explain in more detail.

  In the chat thread with the ******, the Client initiated the conversation of cancelling roughly three hours before the task, stating that their plans had changed. Because the ****** was not the initiator, they advised that the Client would need to cancel on their end. The cancellation fee being charged is in line with our policy and will remain. We understand that chargebacks are a tool that Clients can use with their bank and the Client has every right to do so. 

  Thank you for your understanding.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23557284
  
  I am rejecting this response because:

  I reject TaskRabbits response.
  
  Their statement omits critical context and mischaracterizes my cancellation. The cancellation was not simply due to a change of plans. It was a reasonable decision prompted by TaskRabbits repeated failure to deliver reliable service:
  
  One ****** canceled on me within an hour of the scheduled task the day before.
  
  Another (******) canceled the day of the task.
  
  The final ****** asked a redundant question but did not reply to my follow-up, leaving me uncertain if the task would be completed.
  
  Given this pattern two last-minute cancellations in a row and unclear communication from the third ****** I had legitimate reason to cancel. I could not risk a third cancellation on a time-sensitive project.  I was moving from one apartment to another and was already a day behind due to taskrabbit's negligence. This was not a normal or voluntary cancellation; it was a necessary action due to the platforms unreliability and lack of timely support.
  
  Enforcing a cancellation fee against me under these circumstances is unfair. TaskRabbits policy should not override the fact that I was forced to cancel because of their platforms failures.

  Furthermore, TaskRabbit currently has over 100 one star reviews on the BBB website, many of which cite similar issues with cancellations, lack of accountability and poor customer support. This pattern underscores the legitimacy of my complaint.
  
  I request that BBB continue to mediate this matter and keep the case open until a full refund or fair resolution is issued.
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We prepaid for a taskrabbit service through ****, a ****** was assigned to us. He showed up but decided to cancel the task by citing irrational demands. As a user who has paid for the service already I was hoping taskrabbit would help us assign an alternative or pay back the money. We tried contacting taskrabbit customer support through multiple calls which were never answered. On the app the task was vanished (I could no longer see the task or file a complaint about the ******). There is no redressal system for the ****** having caused us time and money. Taskrabbit does not provide mechanisms to ensure consumers are not taken for a ride. I would like my money back and a complaint against the ******. I have video evidence.

  Business Response

  Date: 07/03/2025

  Thank you for contacting Taskrabbit! As this task was prepaid through ****, youll need to reach out to their Customer Support Team directly for assistance on obtaining a refund. Be sure to provide them with a summary of your issue and any other relevant information, as they wont have access to this email thread. You can contact the **** Customer Support Team here. Thank you again, and feel free to follow up if we can assist you further!

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a task rabbit for a task. Initially the amount was around $30 some odd number an hour for errands. ****** state the task is more like a personal assistance and it would cost $55 an hour instead of $30 something bucks and hour. Task was completed and instead of the agreed upon amount. Im getting charged $77.45 an hour. **************** is absolutely unhelpful said its just the fees. $22.45 an hour additional of Fee???? This is bait and switch.

  Business Response

  Date: 07/02/2025

  Thank you for contacting Taskrabbit, and we apologize for any frustration. In checking the user's communication history, our Support Team has been in regular communication with the user. Replies may take up to 10 business days depending on the complexity of the complaint. In this particular instance, the Clients support ticket is still in progress with our Support Team. We apologize for the delay as our teams are busier than usual right now. Your patience is appreciated while our teams work hard to respond as soon as possible!
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early February Task Rabbit provided me a list of vetted and approved plumbers in my area. I selected one and had an appointment for 2/10/25. The person named *** *. came. He was professional and nice. However, since he installed a ***lacement valve cartridge on my bathtub faucet, I can no longer get cold water. This is not normal. I had cold to hot water before even with the broken valve cartridge he ***laced. At the time the handle would not turn properly and sometimes it was difficult to shut off the water. I googled today and ****** AI says the most likely cause of this total lack of cold water is an improper installation of the valve cartridge. I would like to hire a professional accredited plumber to come and fix this improper install. *** held himself out in his bio as someone who is a professional plumber by trade and has all the certifications and proper training. Not all plumbers with TR are pros. Some are self taught handymen. I just want a refund so I can hire a professional plumber to come and fix the job that *** did improperly. Yes, per TR's fine print, I only had 30 days to complain but I didn't know that. I didn't know that because they bury that information on their website and it is not info directly provided to clients at the time they book their appointments. *** *. is no longer with task rabbit so I cannot get him to come out to re-do his work nor am i able to contact him. I tried to speak with TR customer service today and on the phone they had me on hold for 45 minutes. I never did talk to anyone so I then hung up and switched to online chat help. each time I provided info to the chat *** "*****" it took on average ***** minutes for a response. But in the end they told me I am out of luck for any kind of refund or re-install/***air of ***** work. That is wrong and unfair. I am obviously not asking for a new task or additional new unrelated work on the tub faucet. I just want a re-do and done properly this time.

  Business Response

  Date: 07/02/2025

  Thank you for contacting Taskrabbit. In this particular instance, the Clients claim is ineligible under the Taskrabbit Happiness Pledge (*********************************************) due to the following terms and conditions: "[...] the Claim must be submitted within thirty (30) days of the performance of the Task giving rise to the Claim in accordance with the procedure outlined below.". Unfortunately, the issue was not reported within the 30 day window. We apologize for the this experience.
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this formal complaint against TaskRabbit due to a serious unresolved issue involving a fraudulent ****** and abusive, dismissive treatment from their customer service team.I hired a ****** for a time-sensitive task that was never completed. This individual misrepresented themselves and still has unauthorized access to my personal address, raising serious privacy and safety concerns. Despite providing detailed evidence, TaskRabbit has failed to resolve the matter or protect my ********* addition, I was subjected to over two hours of abusive phone support from three different TaskRabbit representatives:- An unidentified male representative who was sarcastic, dismissive, refused to escalate my case, and stalled the call.- ****, who claimed to be a supervisor and my final point of contact, dismissed my concerns, blamed me, and refused further escalation.- *****, who responded by email denying the availability of a supervisor to address my requests and reiterated previous dismissals.- *****, whom I have attempted to engage for management oversight, but from whom I have not received clear communication or meaningful resolution.I have repeatedly requested:An immediate refund for the incomplete task, with written assurance that no chargespresent or futurewill be applied, including any fake invoices.The removal of the fraudulent ****** from the platform.A formal investigation and internal review of the four customer service representatives named above, including retrieval and review of call recordings.Written confirmation that my complaints have been formally documented, escalated, and are being handled appropriately.TaskRabbits failure to address these issues despite repeated requests is unacceptable. If TaskRabbit does not resolve this matter promptly and fully, I will pursue further action through all available consumer protection agencies and legal channels.

  Business Response

  Date: 07/02/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this poor experience! We take this feedback to heart as we continue to look for ways to improve our user experience. Please know that we will pass your feedback along to the appropriate teams.
   
  After further review, we can confirm that there has not been any charge to the user's card, however, there was a preauthorization when the task was booked. This pre-authorization charge was only a temporary hold and will disappear within 7 business days. We're so sorry for this confusion.
   
  If any further questions come up, please don't hesitate to reach back out to our Support team via **********

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23544222
  
  I am rejecting this response because:

  As you can see the company has done nothing to address my request for formal complaints against specific ***** has not removed the ******, and has not prevented him from submitting false invoices on my account in the future. This company is dangerous, doesn't vet or punish scammers, is completely unresponsive, and should not be used for anything, ever. Multiple scam experiences!

  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/05/2025

  Thank you for following up on this issue, and we're so sorry again for this poor experience. Although we cannot disclose the exact actions taken on the ****** end, please know that we take these issues seriously and will continue to make the appropriate changes necessary to facilitate a great and reliable experience for our users. We can confirm that there hasn't been a charge on the listed credit card, however, we do see that the task is still in an open state. If you have any questions on how to potentially cancel the task, please don't hesitate to reach out to us via (**********).
  

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23544222
  
  I am rejecting this response because:
  

  This company intentionally, as stated, does not answer and address issued brought to them, such as if they disciplined and filed formal complaints against the scammer and removed his profile, or displayed the people I named in my complaint. They are also saying the "task is in an open state" and to contact them to change it, except they do not answer emails. I am asking here to close the task so I may not be charged now or in the future and to confirm everything in this email, including knowing I won't be charged in the future, has been done.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/09/2025

  Thank you for your reply. We're so sorry that we cannot disclose the actions taken on the ****** end, as our Privacy Policy (**********************************************************************************************************************) prevents us from doing so. Please rest assured that your complaint has already been routed to the appropriate departments.
   
  At this time, we've processed your requested cancellation of the task, and there will be no charge. Thank you again for bringing this to our attention!

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a house cleaner through task rabbit. The cleaner had an incorrect rate displayed for the job. Over chat, the cleaner increased the price of the job. I cancelled the job because it was way over that which was displayed during booking. Task rabbit charged me $38.13 cleaning fee for cancelling. I reached out to Taskrabbit customer care to dispute it but no one replied back

  Business Response

  Date: 07/01/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. We deeply apologize for this experience and appreciate the Client taking the time to bring it to our attention. Please know that we have dedicated Support working around the clock to help the community so if they'd like to give us another chance, visit ********** and click the "Contact Us" button to send our team an email at your earliest convenience.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A price was average highest per hour for furniture assembly of $37.10. Once the ****** completed the job 9 hours I was charged an additional $125. This was not agreed upon and was not expected. I feel that this company is misleading the public and the true cost. The ****** showed me he was getting $36 an hour. $37.10 is what I agreed on for 9 hours. The company automatically charged my credit card for $457. This is a large sticker shocked to say the least and completely unexpected. I would never have pursue this had the true cause been disclosed up front. I am not getting anywhere with customer service nor chats. I have attempted multiple times only to get that we have high call volume and we'll get back with you. I held on hold for over an hour only to be told a supervisor will call me and no one has done so. Please help as the ****** is still waiting to be paid. I am very willing to pay him the agreed upon amount only. Thank you so much

  Business Response

  Date: 06/28/2025

  Thank you for the chance to connect on this.

  We apologize for any confusion regarding your task invoice! In addition to your Taskers hourly rate, invoices will include any applicable state sales tax and the Trust and Support fee, which helps to support the safety of our community. These fees are shown as an hourly fee, on the final page before booking and in the confirmation email. We see there is an open ticket ******** about this issue and would recommend following up for any further clarification. 

  We'll be sure to share this feedback to the relevant team as we value all User experiences and want all Users to have a positive experience on the platform.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23513457
  
  I am rejecting this response taskrabbit is clearly misleading the public.This is a dishonest company with a deceitful practice. No one is anticipating an additional charge of this magnitude added hourly to the invoice. Attached is a copy of advertised rate. Trust and verify fee should be advertised next to the hourly rate, instead of after booked and later disclosed in an email. Taskrabbit is betting on the average consumer missing this. Based off over an hour wait to speak to a representative, I can only assume that I'm not the only one having this issue. It took several days for anyone to respond to me by email with no resolve.

  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/01/2025

  Thank you for following up on this issue, and we're so sorry again for the frustration felt as a result of your recent task invoice. As mentioned, the Trust & Support fee is necessary to help us maintain a safe marketplace as we continue to grow and expand. This fee is shown on the final page of the booking process before you confirm and book your task. We take your feedback seriously, and we're so sorry that we're unable to grant your request for a refund. Thank you again for bringing this to our attention.
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Task Rabbit has some shady practices. This is the 2nd time I've had an issue with them within 2 years. The most recent incident occurred on 6.18.2025 with a billing issue due to a loophole in their cancellation policy. I have tried on 2 occasions to rectify the situation and get my funds returned to my bank account. Their remedy was to issue credit under false pretenses for future use on their platform. The customer support ***resentative failed to disclose this is the way it would be returned. I asked the customer service *** 3 times how my refund would be returned. He answered YES, all 3 times. I asked would the amount of $61.05 be reversed and returned to my bank account since the credit was issued on the Task Rabbit end. He said, Yes. But instead, it was debited from my account, and the credit was given on their platform for a future service. The ***resentative never disclosed this was the way the refund/credit would be given. For the life of me, why would I allow Task Rabbit to burn me yet a 3rd time after I gave them a 2nd chance? No. I won't be using their platform in the future, nor will I recommend anyone to do so. The loop hold is Jalen C never booked even though he stated in his chat (***** *. for moving help) that he would accept the task. I got charged because I cancelled the task 24 hours before because I had to get another ******. I understand I cancelled the task, but the ****** violated his end and never scheduled the task like he stated. I am requesting that my credit be returned to my ORIGINAL form of payment (my debit card that is on file) I am not able to utilize the credit that has been applied to the Task Rabbit account because it is in my best interest that I should not and will not do any further business with Task Rabbit in the future.

  Business Response

  Date: 06/28/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this issue concerning this User's experience.
   
  At this time, we are unable to locate any account under **************************** We'd like to get to the bottom of this and highly recommend the User reaches out with the email address associated with their account. Full contact details for our Support team can be found here: *********************************************************************************************************

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23508871
  
  I am rejecting this response because: the account information is incorrect. The account information can be found under: ********************************* 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/30/2025

  Thank you for providing us with a chance to respond. For privacy and security reasons (**********************************************), we kindly request that the account holder contact us at ********** with the information associated with their Taskrabbit account so we can review this further. We look forward to connecting with the Client soon and appreciate your understanding in this matter. 
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a service provider through TaskRabbit for a caulking job at my home in mid/late June 2025. Unfortunately, the quality of work delivered was extremely poor. The caulk was applied carelessly, resulting in visible smears and spills on other parts of the wall and adjacent surfaces, which now require additional cleanup and repair.Prior to the appointment, the ****** and I agreedvia text communication within the TaskRabbit appon the scope of the work and an estimated time frame. However, the task took significantly longer than what was initially discussed, with no justifiable reason provided. This caused not only inconvenience but also additional charges that were not expected.After the service, I attempted to contact TaskRabbit customer support multiple times to report the issue and seek a resolution. Unfortunately, I have been unable to get a response or reach a representative. The lack of accountability and customer service from ********************** has been frustrating and unacceptable.

  Business Response

  Date: 06/27/2025

  Thank you for reaching out about this issue, and we're sorry to hear about the recent experience. We've confirmed that this user has been in contact with our Resolutions Team and that they've reached a resolution. We're glad to see that the Client has been able to have their concerns addressed.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had submitted a request for cleaning services, on the facilities website it stated I would not be charged till the task was completed, yet I was charged 2 days prior for the service, Additionally the person NEVER SHOWED UP This facility should not state the payment will be made after the task is completed and then end up charging you anyway, I demand a refund for ********* I tried calling their toll free number but was on hold about an hour, and the messaging is only with a robot attendance. They should not be allowed to actually be in business

  Business Response

  Date: 06/24/2025

  Thank you for reaching out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After thoroughly reviewing your account and the details provided, we see that our **************** Team was able to resolve this issue. Should the client have anymore concerns, they will need to reach back out. We apologize for the inconvenience and appreciate your understanding.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****