Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,419 Customer Reviews
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Review fromTeresa N
Date: 05/29/2025
1 starPurchased laminate flooring from Home Depot and their contractor Orange Room was to install. Install date was March 27. 2025 for a 3 day install. 1/4 of the laminate was put down but was making crackling and popping noise when walked on. Still unknown what the problem is, materials OR the contractor did something wrong. 9 weeks later this has been directed to resolutions only just now. No repairs no idea when the job will resume or if we will get a refund. Biggest mistake we made opting to use this service. Never again. Hugely frustrated and disappointed with Home Depot and their customer care.Review fromDamian S.
Date: 05/28/2025
1 starThe Home Depot store on **************** has agreed to two separate work orders only to have them both cancelled. The first was for a dryer installation 3 months ago. They delivered my dryer, showed up and said they couldn't install it because the ventilation duct was too long and they're not allowed to use existing equipment. Mind you, I didn't ask them to use my old vent, just plug a new one into the extension. ****. ITS A HOUSE **************** I've bought a security door from my local store. I went online to schedule installation. It took them 2 weeks to schedule measurement and they've just now called to inform me my measurements were correct. Yay! But then they refuse to install the door anyway because I didn't buy it off the design page. Yup, The Home Depot won't install a security door THEY SOLD YOU if its off the shelf, it has to be specially purchased off the design page.I am tired of The Home Deport promising installation services only to cancel out because of some absurd procedural fine print. They are scamming people out of small amounts by charging visitation and measurement fees only to cancel the actual job later. These conditions should be disclosed to customers up front!Review fromBeverly Y
Date: 05/28/2025
2 starsThis is not in regard to the local store, but the customer ********************** team over the phone. We purchased three items and one came in damaged. The first ****** we spoke with was great and processed the return. The email said to return all items, so we did. We got an email saying that one item was processed for return. We called and the ****** we spoke with this time took about 30 minutes of hold time to say the truck company that picked the items up did not have but one of the other items and they would open a ticket but couldnt refund us. This was approximately a $5000 purchase total. I expect better service from Home Depot. Be careful if you have to return something and they send the ********* to pick up your items, make sure you get a copy of any paperwork saying exactly what was picked up.
The Home Depot
Date: 05/29/2025
Greetings ******* ******:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromMary F
Date: 05/28/2025
1 starI want to give zero stars. I purchased a ******* camping blanket from Home Depot which I washed before using and it all stitching came out in the wash. I followed customer ********************** instructions for return and got proof of successful return. I received no refund or replacement and no emails or calls to update the problem in spite of many calls I made to customer **********************. I am hoping Better Business Bureau can help because even though it is a small item, it is no way for a huge company to be. They have our money and the damaged item and won't return either. They are not trustworthy!The Home Depot
Date: 05/29/2025
Greetings **** Fedora:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromAndrea L
Date: 05/27/2025
1 starI am a longtime Home Depot customer that bought one of the protection plans and have to say this has been the worst plan I have ever had to deal with. I am going to post this everywhere. I bought a hot water heater protection plan. The hot water heater cost ****** and an additional ***** for the protection plan for a total of ******. It broke after 4 years. Called the company after weeks of back and forth with no hot water. They stated we needed to get a plumber to perform a diagnostic to determine if the water heater could be repaired or needed to be replaced. We paid ****** and was reimbursed ****** of which I am out ******. The plumber diagnosed that the heater would need to be replaced. We had to pay ******* for the new hot water heater and installation of which ******** said they would reimburse us ****** plus tax and would not pay towards the installation. This plan cost me ****** between the plan of ***** and the balance of ****** for the diagnostic to get reimbursed ******. Save your money and do not buy the protection plans. Im so angry and feel as though I was duped and do not want to do business with Home Depot. They sell these products and push them on the consumers knowing this is a crooked system. I had done business with this company for some 34 years. This is a scam and I will be sharing this with the better business bureau.The Home Depot
Date: 05/29/2025
Greetings ****** ****** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromKathy H
Date: 05/27/2025
1 starBuyer Beware - Refund Policy I purchased a rug online and had to return it because of it started to tear in one of its sections. This rug was still under manufacture warranty, so I started the process to return the rug but since it was thru a third-party vendor, no customer ********************** *** was familiar with how it should be returned. I spoke to 6 ***s and finally got someone with the knowledge on how this should be accomplished.The rug was pick up by *** and delivered back to the warehouse on May 15 but I have not received a refund yet. It seems that merchants may charge you immediately for an item but take their own time reimbursing your refund which is not fair to the consumers, so buyers beware because to this date I have not received a credit to the card used.The Home Depot
Date: 05/28/2025
Greetings ***** *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSandra P
Date: 05/23/2025
1 starI paid $40 to have them come to my home and measure to replace my front door. They did. I went to store to purchase a door. Very poor customer **********************, so I decided to leave and do business somewhere else. I asked them to give me the measurements that I paid for. I was told the measurements are the property of Home Depot. How is something I paid for their property. Ridiculous! This is not my first bad experience at this location.Review fromClifford C
Date: 05/20/2025
1 star************ warranty from Home Depot for a ******* washer. Washer bearing went out last year before Christmas 2024. ***** Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. ******* scheduled service no one shows *******, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call *******, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from ****** and they have their own warranty service department.The Home Depot
Date: 05/22/2025
Greetings ******** ***** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromVal T
Date: 05/20/2025
1 star40 minutes of my time completely wasted. I had a pellet stove, explode after six hours of use, blew up my whole home, glass everywhere smoke everywhere, and now my electric bill is almost $2000 a month because my home is so large and Sedgwick is taking their sweet time and Home Depot does not care and literally hung up on meThe Home Depot
Date: 05/21/2025
Greeting ******* *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJay B
Date: 05/19/2025
1 starWe ordered a Prismaster Fireplace Insert that was delivered by *** on Monday, May 5, 2025. It was badly damaged and the glass was shattered. I only opened the top of the box and never removed it from the box. I called to have it returned and it was picked up by *** on Tuesday May 6, 2025. We have not received a refund as of Monday May 19, 2025. In speaking with Home Depot on Monday, May 19, 2025 we are told that *** is holding the package because it is damaged and we will not get a refund until it is returned to the manufacturer. If *** is holding the package, how can it ever reach the manufacturer? We have all the photos of the damaged package. Why didnt *** report the package damaged in the first place, instead of delivering it to our home? Why is this process so broken that it penalizes the customer?The Home Depot
Date: 05/20/2025
Greetings *** *****:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
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