Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,031 Customer Reviews
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Review fromMary F
Date: 05/28/2025
1 starI want to give zero stars. I purchased a ******* camping blanket from Home Depot which I washed before using and it all stitching came out in the wash. I followed customer ********************** instructions for return and got proof of successful return. I received no refund or replacement and no emails or calls to update the problem in spite of many calls I made to customer **********************. I am hoping Better Business Bureau can help because even though it is a small item, it is no way for a huge company to be. They have our money and the damaged item and won't return either. They are not trustworthy!
The Home Depot
Date: 05/29/2025
Greetings **** Fedora:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromAndrea L
Date: 05/27/2025
1 starI am a longtime Home Depot customer that bought one of the protection plans and have to say this has been the worst plan I have ever had to deal with. I am going to post this everywhere. I bought a hot water heater protection plan. The hot water heater cost ****** and an additional ***** for the protection plan for a total of ******. It broke after 4 years. Called the company after weeks of back and forth with no hot water. They stated we needed to get a plumber to perform a diagnostic to determine if the water heater could be repaired or needed to be replaced. We paid ****** and was reimbursed ****** of which I am out ******. The plumber diagnosed that the heater would need to be replaced. We had to pay ******* for the new hot water heater and installation of which ******** said they would reimburse us ****** plus tax and would not pay towards the installation. This plan cost me ****** between the plan of ***** and the balance of ****** for the diagnostic to get reimbursed ******. Save your money and do not buy the protection plans. Im so angry and feel as though I was duped and do not want to do business with Home Depot. They sell these products and push them on the consumers knowing this is a crooked system. I had done business with this company for some 34 years. This is a scam and I will be sharing this with the better business bureau.The Home Depot
Date: 05/29/2025
Greetings ****** ****** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromKathy H
Date: 05/27/2025
1 starBuyer Beware - Refund Policy I purchased a rug online and had to return it because of it started to tear in one of its sections. This rug was still under manufacture warranty, so I started the process to return the rug but since it was thru a third-party vendor, no customer ********************** *** was familiar with how it should be returned. I spoke to 6 ***s and finally got someone with the knowledge on how this should be accomplished.The rug was pick up by *** and delivered back to the warehouse on May 15 but I have not received a refund yet. It seems that merchants may charge you immediately for an item but take their own time reimbursing your refund which is not fair to the consumers, so buyers beware because to this date I have not received a credit to the card used.The Home Depot
Date: 05/28/2025
Greetings ***** *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromMichelle A
Date: 05/27/2025
1 starVery beginning I had issues: ordered a washer/dryer, confirmation email/site said I would receive an automated call the day before with a delivery window/30 minutes before delivery the day of. Never received anything. Did my do due diligence to get any information about delivery. Day of delivery: text message within the window stating it had been delivered to the address. 4 hours of waiting, never saw a truck go by for delivery. I called again and was told they had the correct address/picture taken of where the units went/no address. Convenient right? Put on hold, apparently trying to get a hold of the delivery service. While on hold I had another call from Home Depot asking how the delivery went, that person tried to figure out what happened. Told me the system had been down for 40 minutes. System down for 40 minutes when they were able to pull up pictures of where it was delivered?While on Hold the delivery service showed up saying they went to the wrong address. 1 unit of 2 in the doorway-they couldnt fit it down the stairs because the door was in the way. It was deemed undeliverable due to not having the door off the hinges. Notes section asked to have them remove the doors. Only certain hinges can be removed which wasnt stated anywhere. Give us detailed instructions of what can and cant be removed or tell us over the phone. Now I had to call again because it was suppose to be rescheduled and I was suppose to receive a call. Told over the phone they have a different phone number (happens to be my aunts number because she bought me the units). I just went from the correct phone number to the wrong phone number (her info was only in the billing section NOT the delivery address section).Home Depot should be ashamed of their delivery services. I thought **** was bad. This is 1000 times worse. Discounts are great but not worth the frustration. Id rather pay the extra money than go through this again.The Home Depot
Date: 05/28/2025
Greetings ********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSandra P
Date: 05/23/2025
1 starI paid $40 to have them come to my home and measure to replace my front door. They did. I went to store to purchase a door. Very poor customer **********************, so I decided to leave and do business somewhere else. I asked them to give me the measurements that I paid for. I was told the measurements are the property of Home Depot. How is something I paid for their property. Ridiculous! This is not my first bad experience at this location.Review fromClifford C
Date: 05/20/2025
1 star************ warranty from Home Depot for a ******* washer. Washer bearing went out last year before Christmas 2024. ***** Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. ******* scheduled service no one shows *******, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call *******, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from ****** and they have their own warranty service department.The Home Depot
Date: 05/22/2025
Greetings ******** ***** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromVal T
Date: 05/20/2025
1 star40 minutes of my time completely wasted. I had a pellet stove, explode after six hours of use, blew up my whole home, glass everywhere smoke everywhere, and now my electric bill is almost $2000 a month because my home is so large and Sedgwick is taking their sweet time and Home Depot does not care and literally hung up on meThe Home Depot
Date: 05/21/2025
Greeting ******* *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJesse G
Date: 05/16/2025
1 starThis is the second time Ive had a horrible experience with Home Depot appliance delivery.The first time, I ordered a washer and dryer. The delivery was delayed multiple times, and each time I had to request time off work to accommodate their ever-changing delivery windows. Sometimes the excuse was that no one loaded it onto the truck. Other times it was on backorder from *******. There was always an excuse, and never a resolution. I eventually canceled the order, went to a competitor, and picked up the appliances *********** forward two years later, and I made the mistake of ordering a refrigerator from Home Depot. Same exact nightmare.The refrigerator was supposed to be delivered today. Instead, I got a vague message saying the "delivery was missed." No explanation. I had taken the day off work again, left my door wide open to make sure I didnt miss it, and waited all day. When I called, I was told the refrigerator hadn't even arrived at the delivery centerand once again, the blame was placed on the manufacturer, this time *****************What makes this even worse is that I received messages and emails all morning confirming the delivery was happening. Then I saw a false "proof of delivery" complete with a fake signature. Completely *************** this point, Im not sure if this is incompetence or a scam. Either way, Home Depot clearly cannot manage its third-party delivery vendors, and customers are left to deal with the fallout. Ive wasted another entire day, and now Im told to just wait for a new delivery ********* yourself the time, stress, and frustration. Stay far away from Home Depot when it comes to appliance delivery.The Home Depot
Date: 05/19/2025
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJerome G
Date: 05/14/2025
1 starI purchased a screen door from them and they hired a contractor to put it on and while that's not the issue but the issue is that the screen door fell off shortly afterwards and nobody has been back to fix this issue, while I have made several attempts to get this issue fixed. The door has been sitting in my garage for just as long as it was on, I just want them to get someone over here to fix my screen doorThe Home Depot
Date: 05/15/2025
Greetings ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Review fromJASON O
Date: 05/14/2025
1 starActual scammy company, online order went south because they didnt wrap anything on a open air truck bed and it was raining lol then they told me I had to go to the store to get my refund for an ONLINE ORDER...The Home Depot
Date: 05/15/2025
Greetings *****,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
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