Business Profile

Building Materials

The Home Depot

Headquarters

Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11,996 total complaints in the last 3 years.
3,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a gift card for from Home Depot for $100 on May 1, 2025 Went to use the card and there was a zero balance .was given a customer ********************** phone number to call, tooks days to finally get to a live person was instructed to send copy of gift card & original receipt on an email they would send...sent that documentation on July 11...have received no follow-up communication...sent other emails & tried to reach the specific person i have been dealing with and cannot get thru on the number he gave me...hoping you can facilitate a refund of the gift card money that was apparently stolen...the store personnel said it has become a bigger & bigger problem.
Business Response
Date: 08/26/2025

August 26, 2025

Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************

RE: **** *******/BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Spoke with customer and apologized that her gift card had no balance. Offered customer a replacement gift card,which she has accepted. Gift card has been processed and sent to customer via email.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely,

******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********
Customer Answer
Date: 08/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:08/22/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new induction range on 8/19/2025. 3 days later the range went on sale at multiple retailers, including Home Depot, Lowes, GE, and Best Buy, for about $300 less than I paid for it. Home Depot refused to price match the item even though the policy clearly states it allows for price matching of regular sale items. They tried claiming it was a flash sale even though there was no promotion attached to any other retailers but their own. This is in clear opposition to their stated price match policy, and constitutes fraud.
Business Response
Date: 08/26/2025
August 26, 2025
Sent Via Email
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
*****************************************************************************************
*****************
Re: **** **** Case ID # ********
Dear ****** *****,
We acknowledge receipt of the BBB Case ID # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
After further research and review, we were able to verify and honor the price match for the range appliance in the amount of $672.70. We sent a receipt copy to the customer for their records. Customer confirmed receipt of refund and stated matter is resolved.
The Home Depot considers this matter closed
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
****** *.
The Home Depot
Executive Escalations Team Phone:
**************************
SF Case # ********
Customer Answer
Date: 08/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing for an immediate resolution regarding an unresolved transaction issue. On July 23rd, my financial institution, Cash App, confirmed that a charge of $347.30 was successfully processed. However, Home Depots systems have been unable to locate or reconcile this charge.Over the past several WEEKS, I have received inconsistent information from the Home Depot team, including the acknowledgement that the charge was visible on a back system but not the store system. This is an internal accounting issue and not a reflection of a failed transaction on my end. I should not be penalized or given the runaround for a discrepancy within Home Depots own ********** a self-contractor, being out of almost $350 directly impacts my business. The lack of a clear path to resolution is both unacceptable and unprofessional.
Business Response
Date: 08/26/2025
August 26th, 2025

Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
***************************;
**********************;

RE: ******* *****/BBB Complaint #********

Dear Mrs. *****,

We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has thoroughly reviewed this case and engaged all relevant ********** collaboration with our Senior Operations team, weve taken steps to resolve the concern.

We are pleased to confirm that the expedited refund request was successfully processed on August 26, 2025. Please note that while funds have been returned to the customers bank, standard processing times may take 710 business days.Additionally, per banking regulations, financial institutions may take up to 30 days to post the refund to the customers account.

If the ***** family does not see the refund reflected in their account after this period, we kindly recommend they contact their bank directly for further assistance.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

******* ******
The Home Depot ************** Executive Escalations Team
Case: 39171852
Customer Answer
Date: 08/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 10, 2025, I purchased an item through the Home Depot website (Order #WN13253779) for a total cost of $251.55. Upon delivery, the item arrived damaged in transit and was not in acceptable condition.I immediately attempted to return the product. However, customer ********************** informed me that an online return could not be initiated because this item is classified as an in-store only return. I then contacted multiple Home Depot stores within 20 miles of my location, but each refused to accept the return because the item weighs over 200 pounds.This situation left me with no reasonable way to return the item, despite the fact that the damage occurred during shipping an issue outside of my control. I was denied both an online return and an in-store return, effectively preventing me from receiving a refund of $251.55.I also contacted my bank in an attempt to dispute the charge. However, they declined to proceed further because they determined there was no merchant error. This has left me without resolution and with a damaged, unusable product.
Business Response
Date: 08/21/2025
August 21, 2025
Attn: *********************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
***************************;
**********************;

RE: ********* *****/ BBB Complaint # ********

Dear Mrs. ********************** behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer and has provided the customer with the return policy information. The online support team partnered with the store team for an adequate resolution for the customer.

********************** does consider this matter closed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** Beriau
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: 39165035

Customer Answer
Date: 08/21/2025

Complaint: 23775009

I am rejecting this response because:

I went to the store. They said no even before they scanned it into the system. I want a check with my refund amount sent to me via mail for the inconvenience. Or I will go to small claims court and press charges against The Home Depot.
Sincerely,

********* *****
Business Response
Date: 08/25/2025
August 25, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************

RE: ********* *****/ BBB Complaint # ********

Dear Mrs. ******

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer and has provided the customer with a refund.

********************** does consider this matter closed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********
Customer Answer
Date: 08/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:08/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July, we ordered $4000 worth of exterior doors from The Home Depot. It was a total of 3 doors. They were supposed to be delivered on August 4th. As of August 20th, we have spent over 7 hours on the phone with The Home Depot. The initially tried to deliver one door on a semi truck which would not fit our roads. It took 2 full weeks for them to redeliver it and many phone calls of them not having a clue where it was. The other 2 doors were lost initially. Then they were sort of found. We were told without a doubt they would deliver on August 19th, only to receive a call from the trucking company that they were TOO BIG TO FIT IN THEIR TRUCK! This cannot be real life. These are just two standard sized sliding glass doors. Nothing crazy or custom. Every time I call, the escalation department tells me there is no manager available that will care or do anything different. This is the worst customer ********************** I've ever experienced in 48 years. The bad part is, we have $12,000 worth of appliances supposed to deliver next week and haven't heard a word about shipping those.
Business Response
Date: 08/27/2025
August 27, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
*****************************************************************************************
*****************

RE: **** ******/ BBB Complaint # ********

Dear *******

I hope this message finds you well. We acknowledge receipt of BBB Complaint # ******** regarding a Door Order number is WG94179404.

The Home Depots Online Executive Escalations Team has conducted a thorough review of order WG94179404. The doors were too large for the carrier to deliver.Arrangements were made with a second carrier to deliver the doors on 8/25/25.We received an email from the customer that they received their doors and were accepting compensation that was offered. Compensation has been processed.

With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.

Please know that our goal is to ensure every customer is satisfied with the products and services we provide. We value our customers patronage and look forward to supporting their future home improvement needs.

If you have any questions or require further information, please dont hesitate to reach out.

Sincerely,
*** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor - Executive Escalations
P: *********************
F: ************
SF#: 39165048
Customer Answer
Date: 08/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a set of milwaukee tools and 8 ****** lights, the milwaukee tools yesterday were apparently returned to the home depot warehouse, thats the email that I received I contacted by phone to home depot and they told me i'd be refunded, got a case ID too, around 9 hours later ontrac said the package was delivered to me, which would make 0 sense on why they would deliver a damaged package A home depot box that was empty was left on top of the ****** lights, if the package had actually contained the milwaukee tools it would've crushed the ****** lights
Business Response
Date: 08/20/2025
August 20, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************

RE: ******** *******/ BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by the online escalations team, who provided the following information. We advised the customer that we received confirmation of the delivery, and that we are not able to refund the order since we have confirmation. The customer was advised that they can contact the police and create a police report, and contact their financial institution to dispute the charges. No further actions are needed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely

********* *.
Executive Escalations
Phone: ************************
Reference Number: 39163451
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 3 ** with my Home Depot Pro Xtra Credit Card. Per the online return policy. "If your purchase was made with TheHome Depot Consumer Credit Card,The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in In-Store Return Exceptions, Online Return Exceptions and or Return Policy Exceptions below. While most plants are returnable within 90 days,perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned for store credit."Home Depot is refusing to honor their return policy. I have been trying to return 2 of the ** since 8/9. They were purchased 7/25. Per the agent I spoke with they changed their policy in the internal system, however is is not updated online forum, as the ** are not listed in the policy exceptions section per Home Depot policy.
Business Response
Date: 08/20/2025
Aug. 20, 2025

Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;

RE: ******** ****** / BBB complaint # ********

Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.

On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with The Home Depot.

The Home Depot has carefully reviewed all information pertaining to this matter. We reviewed the return policy with the customer as it pertains to AC units. We explained that most merchandise can be returned within ************************ the exceptions. Customers using a Home ********************** credit card have 365 days for returns unless the item is listed as an exception. AC units fall under an exception that requires them to be returned within 7 days. For more information, please review our return policy at *******************************************

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** *.
Executive Escalations
Reference Number: 39163449

Customer Answer
Date: 08/20/2025

Complaint: 23772154

I am rejecting this response because:
The policy on the website and what is being said are different. The policy clearly states ", you have 365 days from date of purchase to receive a full refund, unless noted in In-Store Return Exceptions, Online Return Exceptions and or Return Policy Exceptions below. Ac are not within the list of exceptions.

Sincerely,

******** ******
Business Response
Date: 08/25/2025
Aug. 25, 2025

Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;

RE: ******** ****** / BBB complaint # ********

Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.

On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with The Home Depot.

As previously stated, the item that the customer is attempting to return falls under the exceptions that the customer is referencing. For more information, please review our return policy at *******************************************

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** *.
Executive Escalations
Reference Number: ********
Customer Answer
Date: 08/25/2025

Complaint: 23772154

I am rejecting this response because:

i have read the Return policy and it is very clear. You can not verbally change a Return policy. Even the website you provided states
Exactly what i am saying ac are not listed in the "below section".

"you have 365 days from date of purchase to receive a full refund, unless noted in In-Store Return Exceptions, Online Return Exceptions and or Return Policy Exceptions below."

Sincerely,

******** ******
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/01/25, I purchased an over-the-range GE microwave from this Home Depot location for a rental unit. The microwave was delivered on the promised date. However, the installer declined to install it that day because we were priming cabinets in the kitchen (not in the installation area). He assured me this would not impact my purchase or installation eligibility and stated that I had 30 days to complete installation without issue. Installation was rescheduled for four days later.When the installer returned, he removed the unit from the box and discovered a dent on the back of the microwave. He refused to install it, stating that the dent might affect performance and that he could not take responsibility for a defective unit. I immediately contacted Home Depot, and I was told that ** would send a technician to evaluate the damage. GEs technician was mistakenly dispatched to my home residence rather than the rental unit. When I spoke with the technician, he instructed me to return the unit directly to Home Depot for replacement.When I brought the unit to the Genesee Ave store, the manager, Ms. ******* refused to accept the return, claiming that Home Depot policy requires damage to be reported within 48 hours of delivery. I explained that the delivery personnel and installer,both hired through Home Depot,explicitly assured me that the delay would not affect my eligibility for return or installation. The manager dismissed this, stating that delivery and installation are third-party contractors and that their assurances are not Home Depot ********* it stands, I am left with a damaged microwave that cannot be returned, exchanged, or installed. Home Depot refunded my installation fee but refused to resolve the larger issue. ** has now scheduled another technician to inspect the unit, but ** has made it clear that if the damage does not affect functionality, Home Depot should proceed with installation. Home Depot, however, refuses to take responsibility.
Business Response
Date: 08/25/2025
August 25, 2025,

Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;

RE: **** *****/BBB Case #********
Dear Ms. ******

We acknowledge the receipt of the *************** Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.

The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team confirmed with the customer that their replacement unit from ** is scheduled to arrive on August 26, 2025.
As a gesture of goodwill, a $100 Digital Home Depot Gift Card was provided to the customer.
********************** considers the matter resolved and the case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********
Customer Answer
Date: 08/26/2025

Better Business Bureau:
I have reviewed the business's response regarding complaint ID #********. While I do not believe The Home Depot did its best to resolve the situation, as a $100 gift card was insufficient, GE customer ********************** has been excellent. They are providing a replacement unit and installation; however, I am still waiting for them to complete their commitment.
Sincerely,

**** *****
Initial Complaint
Date:08/19/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Home Depot has failed to deliver a promised replacement part. Six weeks ago I called their ************ on a ceiling fan under order W858967777 that I purchased in 2020 for a replace ment part.The individual answering the phone said what I need was capacitor that controlled the three speed fan and he would place the order free with the contractor. About three weeks ago I called up again and talked to another individual that said they would check on the order and gave me an order number ******** and would resend the *********** I call the 877 number and was told they do not know what happened to the order, tried to call the contractor and then told me the contractor did not answer their call. It is the summer and I need this ceiling fan working. If the only way I can get my part is to complain to the BBB, I will do this and more!Very Unhappy,***** A *****
Business Response
Date: 08/26/2025
August 26th, 2025

Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;

RE: ***** ***** /BBB Complaint #********

Dear Mrs. *****,

We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has thoroughly reviewed this case and contacted all relevant parties. In collaboration with our ****************************** we confirmed that the replacement part was shipped from the warehouse via ****. The customer successfully filed a complaint with ****, and the package was ultimately delivered, allowing for the ceiling fan to be repaired.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

******* C
The Home Depot ************** Executive Escalations Team
Case: 39158194
Customer Answer
Date: 08/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i tried to call no english for a lawsuit wwill need all receipts ending with ******* ********* credit card 0808 numbers ending other. how can that be accomplished? to prove what i spent on pest control.
Business Response
Date: 08/25/2025
August 25, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************

RE: *** *********/ BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer has been advised to visit her local Home Depot store for further support. The customer has declined further support, and no further contact via email. We consider this matter resolved.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely

********* *.
Executive Escalations
Phone: ************************
Reference Number: ********
Customer Answer
Date: 08/25/2025

Complaint: 23768193

I am rejecting this response because:
they refused to help me after i said manager has not responded in local store for the record she helped me not at **** so FURTHER does not apply i am going to CEO and ********; nothing was done...what they advised me i did before contacting you its FUTILE. like their lack of help
Sincerely,

*** *********
Business Response
Date: 08/25/2025
August 25, 2025

Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************

RE: *** *********/ BBB Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, due to the customers request for multiple duplicate receipts, Ms. ********* has been advised to visit her local Home Depot store for further support. The customer stated that she does not have a phone, and we are unable to assist without speaking with her about the full multiple card numbers. Ms. ********* has declined further support and no further contact. We considered this matter resolved, as we will be honoring the customers request for no further contact.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely

********* *.
Executive Escalations
Phone: ************************
Reference Number: 39163504

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

The Home Depot is BBB Accredited.