Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
• 

  The Home Depot

  207 Kelsey Ln Ste G Tampa, FL 33619-4346

• 

  The Home Depot

  2925 Main Street SW Airdrie, AB T4B 3G5

• 

  The Home Depot

  1818 16 Ave NW Calgary, AB T2M 0L8

• 

  Home Depot

  1 Market Street Westminster, MD 21157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with a previous order from Home Depot. I was told that I would receive a $80 credit but the only way to redeem the credit was to place an online order and then call in to have them apply the credit. I made the order and called in. On 7/29/25 I called in and they told me that they do not see any credit under my name, phone number and email. They then wanted me to re explain the entire reason I was supposed to get the $80 refund. I was never told that I need to keep documentation of this phone call I had about the $80 refund. Home Depot has somehow created numerous accounts with my information. I am unable to track everything and maybe they merged and deleted data on their end. But every time I make a purchase with Home Depot they are asking to do some administrative tasks to my account.

  

  Business Response

  Date: 07/30/2025

  July 30, 2025
  
  
  Sent Via Email
  Attn: Ms. ****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ********************************************
  *****************
  
  RE: ***** ********/ BBB Case #: 23669216
  
  
  Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23669216.
  
  On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have partnered with the Online Executive Escalation Team.  At the conclusion of the review,the customer was issued a $80 Home ********************** e-gift card.
  
  With that being said, The Home Depot considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  
  Sincerely,
  
  ***** *.
  The Home Depot
  Resolution Expediter-Executive Escalations
  SF Case #: ********

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a toilet that needed to be installed today. Tossing customers to many customers ********************** people and delivery service and corporate office would not abase me got 25 minutes. Since they could not install my toilet today I asked for it to be brought inside my house. So no. My toieywill be sitting in the heat and or rain for 2 days outside my house. They refused to give me a discount or free toilet for their poor customer **********************. Just got finished physical therapy with my shoulder. I cant carry it into my house. They were told this several times.

  

  Business Response

  Date: 07/30/2025

  July 30, 2025
  
  Attn: ****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ****************************************************************************************
  *****************
  
  RE: ******** ********/ BBB Complaint # ******** 
  
  Dear Kaylee, 
  
  I hope this message finds you well. We acknowledge receipt of BBB Complaint # ******** regarding a toilet order (WN27633335).
  
  The Home Depots Online Executive Escalations Team reviewed order WN27633335 and reached out to the customer. The delivery confirmation shows the toilet has been moved into the home. The customer emailed us and confirmed that the store returned to her home to move the item into the home, after she asked the store several times. We offered a gift card for the inconvenience, the customer accepted. Gift card was processed.
  
  With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.
  
  Please be assured that The Home Depot is committed to satisfying all of our customers with the products and ******************** we offer. We value our customers' patronage and look forward to serving their future home improvement needs. Should you have any questions, please do not hesitate to contact me. 
  
  Best regards, 
  *** F. *****
  The Home Depot - Customer Solutions
  Resolution Expeditor - Executive Escalations
  P: *********************
  F: ************
  SF#: 39026717 
  

  Customer Answer

  Date: 07/31/2025

  They finally responded appropriately. They are giving me a gift certificate.. I hope they listen to their customers next time.  You can close the case now.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 18, 2025. At three time the order was placed I was given a delivery date of 8-1-25. Then on 7-22-2025 I received a text telling me that my delivery would be the next day 7-23, since it was a late notice less than ******************************************************************************************* order to have someone there to receive the shipment. Well around noon I received a text telling the delivery was delayed and would be in until the next day 7-24. So I cancel all things to wait on 7-24 only to receive a message telling me the order was delayed again and no date could be given other than 1 to 5 days. So I make plans for 7-25 only to receive a text that morning saying my order would be in today.. When I click the tracking link in the message, it says the order is delayed again. This is getting out of hand. The delivery company listed is ******. I think Home Depot might want to use a different delivery service. As for me, I am done with home depot. I will be canceling my Home Depot card and I will be telling anyone who will listen. My time is as valuable as Home Depots. All I ask is a solid delivery schedule like I get from other retailers . Yes. I called Home Depot only to get a person I could barely understand. I was told that it would be 1 to 5 days. So that number was worthless

  

  Business Response

  Date: 07/29/2025

  Jul. 29, 2025
     
  Attn: ***************************************** Specialist 
  ********************** 
  Serving *************, ****** & **********************; 
  *************************;
  ****************** 900 
  **********************;
   
  RE: ****** ******** / BBB complaint # ********
  
  Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with The Home Depot. 
  
  The Home Depot has carefully reviewed all information pertaining to this matter. We received an email from the customer confirming satisfaction with the delivery. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.  
  
  Sincerely,
  
  ***** *.
  Executive Escalations  
  Reference Number: 39012541
  
  

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an all-in-one washer on 7-5-25 was to be delivered on 7-8-25 driver went to wrong address. Rescheduled to 7-15-25 the driver called and got directions but got lost and had to call dispatch and get approval to turn around or they would have to reschedule they came back and it took almost two hours to put the two pieces together. they left styrofoam all over my neighbors yard and when I started to use machine it started making a loud noise. Called Home Depot the scheduled someone to came look at. 7-17-25 two came said shipping bolts were not removed from machine. They said they would have to order a new one. Called home depot they said they would have one to me on 7-22-25 they were a no show was told they rescheduled to 7-24-25 finally I have a machine.

  

  Business Response

  Date: 07/29/2025

  July 29, 2025
  
  Attn: ****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ****************************************************************************************
  *****************
  
  RE: **** Ring/ BBB Complaint # ******** 
  
  Dear Kaylee, 
  
  I hope this message finds you well. We acknowledge receipt of BBB Complaint # ******** regarding an all-in-one washer order (H8430-151544).
  
  The Home Depots Online Executive Escalations Team reviewed order H8430-151544 and reached out to the customer. We offered the customer a percentage off to make up for having to redeliver the all-in-one washer and ultimately having to replace the unit. The customer denied the offer. We then offered the customer the maximum discount and processed the refund. Customer was advised of the refund and advised any further compensation will be denied.
  
  With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.
  
  Please be assured that The Home Depot is committed to satisfying all of our customers with the products and ******************** we offer. We value our customers' patronage and look forward to serving their future home improvement needs. Should you have any questions, please do not hesitate to contact me. 
  
  Best regards, 
  *** F. *****
  The Home Depot - Customer Solutions
  Resolution Expeditor - Executive Escalations
  P: *********************
  F: ************
  SF#: 39006952 
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Ring

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this email to Home Depot customer ********************** with no response. I need to express my disappointment in a recent window blind project I attempted with Home Depot. Ref order number H2914-147581. I have a large front window unit consisting of 3 windows and 3 blinds. I saw where HD had similar 2 white wood faux blinds for approximately $60 each. I called and set up the measurements process and paid the $50 to make sure it was correctly done. The measure man asked if I would like 1 set of blinds instead of 3 and I stated my wife would love that and to quote for 1 and 3 units. The HD design specialist got the measurements and upon talking to him found 1 unit would not work( as I was told) but he quoted me a 3 in 1 set for over $800. That was an absurd amount and completely unacceptable. I called back and asked about the $60 options in the store and was told those could not be used and a new quote was given for around $530. Feeling cheated, I found a local source who is ordering and installing the blinds for approximately $240. I agreed to the $50 in good faith but was not treated in good faith. This was just a matter of upselling I have been a Home Depot customer for many years and this clearly was not a seamless customer friendly experience. I am asking that Home Depot kindly refund me the $50 I wasted on the process.Thank you *** ******

  

  Business Response

  Date: 07/28/2025

  July 28, 2025
  
  Sent Via Email
  
  Attn: ********************************** Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ********************************************
  *****************
  
  RE: *** ******/BBB Case #********
  
  Dear Ms. **************** acknowledge the receipt of the BBB Case #********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his special order windows purchase with our company. 
  
  The Home Depot has reviewed this case and offers the following resolution. I reached out to customer on 7/24/25 to confirm receipt of ******************** complaint and apologized for any inconvenience. I offered customer a $100 Home ********************** gift card to offset the cost for the measurement appointment and inconvenience. Customer declined and stated he would be happy if possible, to have his Amex credit card credited for the $50. I responded to his email and advised I will partner with our Store Manager ***** to process your refund. I also advised updates will be provided to him. Operations Assistant Manager ****** ******* advised customer was refunded $49.99 due to not being able to markdown the full amount of $50. He also advised he contacted customer and advised.
  
  I emailed customer and provided the update from Sheene and to see if further assistance was needed. Customer replied to my email and thanked me. 
  
  With that being said, The Home Depot considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns. 
  
  Sincerely,
  
  Mrs. ***** ******
  The Home Depot - Store Support Center
  Executive Escalations, Customer Solutions Team
  SF case number ******** 

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer ********************** via chat to ask about a product and the return policy as this was being shipped to an elderly lady with a disability. They promised they will arrange the return and make it simple. I bought the product but as soon as it arrived, it was evident to the recipient that the product (roll away bed) was way too small and not as pictured in the photos. I contacted customer ********************** within 2 hours of the product being delivered and requested a return. For the next SIX HOURS, I spent time on the text chat and on the phone with every representative giving a different answer, no one telling me when a pickup would occur, and repeatedly refusing to let me talk to a supervisor. After putting my elderly mother asked for help from a neighbor and they put the box outside her unit door and sent me photos, I once again contacted customer ********************** to ask when the pickup is happening. The agent kept putting me on long holds after I explained everything AGAIN for the ninth time and then came to to tell me pickup could take anywhere from 1-5 days. I told them that's not how *** works and when the agent didn't respond, I asked for their name so I could file a complaint with corporate...only to have the agent threaten to "report" my account for harassment and profanity when none of that occurred because it's all in text! Worst shopping experience EVER and I still don't know when they're picking up the box so I can get my return of $230.42.

  

  Business Response

  Date: 07/28/2025

  July 28, 2025
  
  
  Sent Via Email
  Attn: Ms. ****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ********************************************
  *****************
  
  RE: ***** March BBB Case #: 23640559
  
  
  Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23640559.
  
  On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have partnered with the Online Executive Escalation Team.  At the conclusion of the review the Online Executive Escalations Team was able to explain the process for *** pickup and status of the refund.
  
  With that being said, The Home Depot considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  
  Sincerely,
  
  ***** *.
  The Home Depot
  Resolution Expediter-Executive Escalations
  SF Case #: ********

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Someone from their escalations team wrote me to say they will address the inappropriate behaviour of their agent. Let's hope it's true bc 6 hours of my time to get a simple answer about what day *** will pick up a large package is very poor service and I'll not be making such purchases again from this company. 
  
  Sincerely,
  
  ***** March

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase tile, concrete, concrete board and other items over $1000 last week on my debit card. I need to return and I have my receipt and card but the card is damaged. So they tried to return it but they said they dont have a way. I have no way to get the items home. The items had to be delivered to the store by a contractor as they are large & heavy & he dropped them off & left. I made a return at ***** with the same issue a few days ago and they pulled up the receipt and issued my refund that way.

  

  Business Response

  Date: 07/24/2025

  July 24, 2025
  
  Attn: ****** *****
  Customer Experience Specialist
  **********************
  ******************************************************************
  Atlanta, GA 30303
  
  RE: ***** ***** / Return Processing Issue/ BBB Case # ********
  
  Dear Kaylee,
  
  We acknowledge receipt of the BBB claim # ********. On behalf of The Home Depot, I apologize for the experience our customer had trying to return items to our store with an original form of payment that was not functional.
  
  The Home Depot has carefully reviewed and investigated this matter. Our Store Manager met with the customer to provide a refund to the original form of payment. The card would not process to her debit card  but  we did find a way to provide the customer a full refund.   
  
  With that said, at this time, The Home Depot does not consider this matter resolved and requests additional time to get this completed for the customer.
  
  Please know that it is *********************** goal to satisfy all of our customers with the products and ******************** we provide. We value our customers patronage and look forward to serving their future home improvement needs. If you have any questions, please feel free to contact me.
  
  Warm regards,
  ***** F. *****
  The Home Depot - Customer Solutions
  Resolution Expeditor- Executive Escalations
  P: *********************
  F: ************
  SF#: 38992360 
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a lawnmower thru NEX (Home Depot) to use the tax free benefit for veterans. Order was July 8th HD Order Number WJ87606687. Promised delivery was 7-16 8a to 5p. Called 7-16 at 830 to see when it would come, she stated issue with truck but that day after checking. Updated in computer to show delivery 7-17. Then 7-18. Called 7-18 employee offered $100 curtesy credit and said it would be Monday after calling AAA *************************** again. 7-20 at 8 PM notice it says delated. Text Home Depot who stated in text that what they told me Friday would be correct and AAA ****** was closed; so unable to verify. Emailed AAA ****** myself 7-22 in evening. Called AAA ****** 7-21 10:30 AM who explain it is a truck issue. I advised them a semi can fit in driveway and *** says good luck getting it at end of call. Email at 3:23 PM on 7-21 stating "On 7-21 at Good afternoon this shipment looks to have been delayed due to being to large to safely unload off the lift gate of our trucks and we have reached out to Home Depot corporate to have this handed over to a different carrier that can safely deliver the shipment as of this time there is no current date for delivery.Outlook-bt2ok4z2.png ****** ***** Direct: ************** AAA ****** Transportation ********************************************************************* Office: ************* *****************"Called HD to cancel order they opened ticket for escalation ********. Unable to assist wait for phone call from team. Told to cancel the order. Called NEX and asked what to do since not received. They said call HD and stated I should not be charged if item not received. Called HD back to ask before disputing it for someone to assist me in canceling it and refund. *** (**) was unable to assist would note it in file. Wish to have full refund.

  

  Business Response

  Date: 07/23/2025

  July 22, 2025
  Attn: ****** *****  
  Customer Experience Specialist
  **********************
  Serving ************** ****** & **********************;
  *****************************************************************************************
  *****************
  
  RE: ****** *******/ BBB Complaint #********
  
  Dear Mrs. ******
  
  On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
  
  The Home Depot has reviewed the complaint details. The Home Depot has made contact with the customer to cancel the order and process a refund. The customer was provided with an adequate resolution for their concerns.
  
  The Home Depot does consider this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
  
  
  Sincerely,
  
  ***** ******
  The Home Depot Executive Escalations
  P: *************** at extension 271051
  F: ************
  Case: ********

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Customer ********************** was extremely helpful once the issue was brought to their attention. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying a vanity during your bath sale, where you have the buy more save more discount for $350 off $1500. The vanity I wanted to purchase said bath sale but buy more save more did not apply in checkout so I called Home Depot. 1st ***** said it was a bug and talked to manager and got discount approved. While in the process of ordering the phone transfers to another *****, who tells me they dont know who the other ***** was but that no discount would now be given to me. All this ***** told me to do is call the local store, which is absurd since this is an online order, so I hang up the phone and call Home Depot again. This time the ***** took another hour and then tells me they can only honor up to $250 off. I agree because I already wasted 2 hours till that point. They placed the order and when I hung up and all was done I see the order shows no discount so I log on to my credit card and see full amount charged. This is absurd this ***** lied about the discount. What rubbish customer ********************** just to buy one vanity. I should be getting the $350 refunded to my credit card, this is crazy!

  

  Business Response

  Date: 07/22/2025

  July 22nd, 2025
  
  Attn: Ms. ****** *****
  Customer Experience Specialist? 
  **********************? 
  Serving *************, ****** & *****************? 
  ************************************************************************************? 
  **********************;
  
  RE: ********** ****** /?BBB Case# ********
  
  Dear Ms. **************** acknowledge the receipt of the BBB Case# ********
  
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company. 
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
  The Home Depot Executive Escalations, Customer Solutions Team has advised that the Customer's Vanity order has been marked down.
  
  With that being said, The Home Depot has addressed our customers complaint.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.? 
  
  
  Sincerely, 
  ******** Robinson 
  The Home Depot - Customer Care 
  Resolutions Expediter- Executive Escalations 
  Contact:************************  
  Where Customer's Come First!
  Case# ********

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed fifty dollars to have their staff come out to measure for window blinds. No one called to schedule. I was told that the order numbers were incorrect.. The order was canceled. I was never refunded my fifty dollars. I called them twice regarding this issue. I want my refund.

  

  Business Response

  Date: 07/23/2025

  July 22, 2025
  Attn: ****** *****  
  Customer Experience Specialist
  **********************
  Serving ************** ****** & **********************;
  *****************************************************************************************
  *****************
  
  RE: ***** ********/ BBB Complaint #********
  
  Dear Mrs. ******
  
  On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
  
  The Home Depot has reviewed the complaint details. The Home Depot has made contact with the customer to confirm the customer was not charged for the measure fee.  
  
  The Home Depot does consider this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
  
  
  Sincerely,
  
  ***** ******
  The Home Depot Executive Escalations
  P: *************** at extension 271051
  F: ************
  Case: ********