Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,900 total complaints in the last 3 years.
- 3,474 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a home generator online 6/20/2025. It cost ********. Under the check out it stated " sign up for the home depot credit card and get $100. off this purchase. Before completing the purchase I went through the sign up for cc. Then I could not put the generator on the card or get the $100. off the generator. They said the next purchase. I was not informed I had to do this in 30days. I was told by an employee of Home Depot to call the customer ********************** and they would adjust my current purchase of$118. Customer ********************** on the cc said they could not help me and they are separate from the store. I think this is false advertising. Offering the discount and it is not available anywhere.
Business Response
Date: 09/22/2025
September 22, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
****************** 900 311
****************
RE: **** *******/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by The Online Customer ********************** Team and offered a discount on her order.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
******** *.
Executive Escalations
Phone: ************************
Reference Number: ********Customer Answer
Date: 09/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a purchase for an external patio door on 8/7 along with Home Depots installation service for just over *******. As of today 9/16 am still waiting for my project to be completed. **** the stores install person advised me to contact the installer who responded to my text that he was working and he would let me know later when he could come back out to finish the inside door trim. When I advised **** what he advised she said we ( assuming Home Depot) didnt have any control over the installation. I said so Im at the mercy of the installer whenever he feels like coming back out? **** said yes. I would like a refund of the installation fee so I could hire someone to finish my door installation. I can provide Order information and pictures as needed. Thank youBusiness Response
Date: 09/19/2025
September 19, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
****************************************************************************************
*****************
RE: ***** *****/ Patio Door Installation/ BBB Case # ********
Dear Kaylee,
We acknowledge receipt of BBB claim #********. On behalf of The Home Depot, I apologize for the experience our customer had with Patio Order ************.
The Home Depots Executive Escalations Team reviewed the claim and reached out to all the parties involved. Our District Services Manager reached out to our service provider and an appointment is set for 9/30 to complete the installation. Our store will also be reaching out to the customer once the install is done to discuss compensation. Lastly, I will be reaching out to the customer after ****************** and compensation discussion to ensure satisfaction.
With this resolution in place, The Home Depot considers the matter addressed and closed.Please know that customer satisfaction is our top priority. We truly value our customers and remain committed to supporting their home improvement needs. If you have any further questions or require additional information, please dont hesitate to reach out.
Best regards,
***** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF#: 39319938Customer Answer
Date: 09/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had made an order on Home Depot, everything was smooth until I got a notification that my one tool set was delivered after not recognizing the picture I contacted Home Depot to no avail after 3 days of investigating they still had not contacted me and not refunded me after contacting again I was advised to do a bank dispute although home depot delivered the items to the wrong address case number ******** (Mechanics Tool Set with SAE and Metric 144-Position Flex-Head Ratcheting Combination Wrenches (221-Piece)Business Response
Date: 09/19/2025
September 19, 2025
Attn: ****** *****, Trade Practice Specialist
Better Business Bureau Serving *************,
****** & ** ************;
*************************************************************;
**********************;
***** ****|BBB Case 23890476
Dear Ms. *************** acknowledge the receipt of the Better Business Bureau Consumer Complaint 23890476
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
Customer confirmed that issue is resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
***** Mitchell
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
SF# ********Customer Answer
Date: 09/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Price mis***resentation by Home Depot:On 9/13/25 I bought 23 boxes of "Traffic Master LVP Floor ******* Oak" Home Depot product code ************. It was priced at $1.49 per SF or $***** per box at the store display (see pics attached). When I tried to paid at the self check out register it came out at higher price ( $43.68 per box or $1.99 SF). I asked the sales *** to match the price displayed at the store. After checking the displayed price she called a manager name "******". He told that he could not honor the price displayed at the store. That it was their error that the product was clearly marked at $***** per box. But he can't sell it for that price. He reduced the price to $39 per box. But he did not honor the store advertised price of ***** per box. I purchased the product because I need it. I told him that I would file a complain with the BBB to recoup the difference.Business Response
Date: 09/19/2025
September 19, 2025
Sent Via Email
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************
**********************
*****************
RE: ****** ********/ BBB Complaint # ********
Dear Ms. **************** behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Thank you for allowing us the opportunity to support this customer concerns. After review, the customer has had their money refunded for the two cases in the amount of $83.65.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Executive Escalations
Phone: ************************
Reference: ********Customer Answer
Date: 09/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:09/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dishwasher at the end of 2020 with a 5 year warranty. A few months ago the dishwasher started leaking- I contacted Home Depot, they connected to the third party they provided for their warranties, which is Asurion. The company took several weeks to come out, diagnosis the problem, and was covering the repairs under warranty. After several more weeks, they determined they could not get the parts, so they were going to refund so I could purchase a new one from Home Depot. I have now been with an open case for over 3 MONTHS and no dishwasher or repair. The company pretends to be responsive every time I talk to them (now about a dozen times), but does not actually do anything. Home Deport as the seller of this warranty and ultimately responsible is delegating their responsibility and failing miserably. Their warranty has turned out to be a scam.Business Response
Date: 09/17/2025
September 17, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: **** ****** / BBB Case #:23882253
Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23882253.
On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have partnered with the Online Executive Escalation Team. At the conclusion of the review , we received an email from ******** that they have issued reimbursement via **** to the customer for the cost of the unit - $638.37. We spoke with the customer to confirm they received the gift card.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot
Resolution Expediter-Executive Escalations
SF Case #: ********Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:09/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered online for home delivery from **************************. Received confirmation of date for delivery. Started tracking online and when checked after 7 hours of no update, saw the status changed to "attempted delivery". Called HomeDepot ************* and agent investigated and said shipment never left warehouse and status was "system way of clearing". Since after 3:30 PM local, could not get out that day (Friday). Agent confirmed would be on delivery the next day (Saturday) in window from 7-11am. Confirmed three times for self and wife listening to hear. The next day, after 11 AM and no communication from Home Depot, went to work (after missing entire day Friday). Received email after 8pm that night that delivery had been rescheduled for the following Monday. Not only not communicated by Home Depot during day, but complete change from the fabrication made on Friday claiming a Saturday delivery. The delivery did take place Monday ********** all, all day Friday wasted waiting for delivery, Saturday morning and Monday morning until delivery. The ************* agent either blatantly lied to address the issue or could have communicated actual status and resolution. As per any order, Home Depot had email and telephone number to provide timely communication with us. They chose to avoid the issue, ignore commitments made to customer and cause the customer to waste their time waiting for product that would not be delivered until Monday. Communication could have made this situation better(?), but in all cases communication was one sided - from me to Home Depot. Secondly, providing a falsehood that apparently would never have been met (the Saturday delivery) and again zero communication from Home Depot until a Saturday night email showing a ************* time was wasted waiting on a non-delivery and I was led on and lied to regarding customer ********************** handling of my purchase and corrective action.Business Response
Date: 09/15/2025
September 15, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ***** ******/ BBB Case #:23880921
Dear Ms.*****:
We acknowledge the receipt of the BBB Case #: 23880921.
On behalf of The Home Depot,we sincerely apologize for any inconvenience our valued customer may have experienced regarding their recent purchase.
After a thorough review and investigation, we partnered with the Online Executive Escalation Team to address the matter. As a result, a markdown of $118.60 was processed.The customer was notified via email, and we advised that the refund may take 35 business daysto reflect on their account.
With this resolution in place, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The merchant did not send products after paying for this purchase and was old and could not use I want a new one they gave rude comments hung up phone and said so whatBusiness Response
Date: 09/15/2025
September 15,2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: ******** *******/BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our online team has offered to refund the customer for their item, and they are able to dispose of the item they have now. Customer has also be advised that if they purchase another one, to keep the one they have to ensure that they have all pieces for assembly.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********Initial Complaint
Date:09/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 4/232025 we made a large purchase at Home Depot. Under order number H0909- ****** we purchased $30028.91 in materials including lumber, sheathing and building materials.( The contractor put together a list of items needed and we went to succasunna, nj store to purchase. Contractors name is ****** ******) Contractor over ordered and we processsed a return of lumber and building materials. Home Depot sent a truck on July 15th to pick up these unused items. We were advised by contractor that 1975 return credit was issued. Its been 2 months since Home Depot picked up these items and we havent received a credit back to our credit card. Salesman we have been dealing with at Home Depot Pro account desk is *******..Business Response
Date: 09/18/2025
September 18, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************
RE: ********* *********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********On behalf of The Home Depot, we sincerely apologize for any inconvenience our valued customer may have experienced with their recent purchase.
We contacted the customer and apologized for any inconvenience caused. We partnered with our store leadership team, who successfully completed the refund for the customer. The customer has confirmed that the refund was processed.At this time, The Home Depot considers the matter resolved and the case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 09/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *********Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am building a indoor pool house, I cannot control contractors, It takes a long time to go through ***************** more + deal with maricopa country development inspections I purchased 3 sets of French doors at Home Depot under H8582-161432 - Store 8582.on ******* and ******************* in ********. Never in my wildest dreams would I ever believe this Masonite PRE-HUNG manufactured doors would not have the DEAD BOLT holes NOT line up as all the pictures I uploaded show. The doors were installed on 9/5/2025 and 9/6/2025 by *****************. I bought the dead bolt locks from Home Depot and ONLY discovered this major issue at that time. I contacted **** ***** Specialty Assistant Store Manager ******************** to get a fix from them. HOME DEPOT REFUSES TO FIX THIS ISSUE - They are evil company and I have more complaints to write where I have proof the violate the FEDERAL TRADE COMMISSION LAWS.Business Response
Date: 09/15/2025
September 15,2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: **** ******/BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Specialty manager **** has been in contact with the vendor regarding the warranty the customer has. Below is the email that was sent to him regarding the warranty.
Hello,
Ive been assigned to assist with your warranty claim (#******). Please note that the astragal requires adjustment during installation. For your reference, Ive attached instructions detailing how to properly adjust the latch plates.
Additionally,please be aware that all primed, unfinished doors and frames must be finished within 45 days of the original purchase date using a national brand exterior-grade paint or stain. Primer alone does not act as a sealer or moisture barrier and should not be considered a final protective coating.
Please note that any damage or warping resulting from lack of proper finishing or maintenance is not covered under the Masonite warranty.
Thank you,
****** *.
Warranty Customer Associate
***** Corning Doors
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:************************
Reference Number: 39304015Customer Answer
Date: 09/15/2025
Complaint: ********
I am rejecting this response because: The attachment was a copy of the email there were no instructions - here is what the instructions saidSeptember 15, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving Metro *******, ****** & **********************;
************************************************
*****************
RE: **** ******/BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Specialty manager **** has been in contact with the vendor regarding the warranty the customer has. Below is the email that was sent to him regarding the warranty.
Hello,
Ive been assigned to assist with your warranty claim (#******).Please note that the astragal requires adjustment during installation. For your reference, Ive attached instructions detailing how to properly adjust the latch plates.
Additionally, please be aware that all primed, unfinished doors and frames must be finished within 45 days of the original purchase date using a national brand exterior-grade paint or stain. Primer alone does not act as a sealer or moisture barrier and should not be considered a final protective coating.
Please note that any damage or warping resulting from lack of proper finishing or maintenance is not covered under the Masonite warranty.
Sincerely,
**** ******Business Response
Date: 09/15/2025
September 15,2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: **** ******/BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Because customer is under the manufacturers warranty she will need contact their customer ********************** department, and reference claim# ******. From there they will be able to pull her claim up and provide further instruction on what they are needing to do for their warranty.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The home depot is collecting customers biometric data without their knowledge, or consent. Self checkout is collecting facial biometric data without disclosures to customers, and without their consent. They have already been sued for this in other states but continue this unethical and potentially illegal practiceBusiness Response
Date: 09/15/2025
September 15,2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
************************************************
****************
RE: **** *******/BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The customer advised our team that there is a green tracking square at self check out on the cameras. I have advised customer that a case has been opened up and our corporate team will investigate this matter, as no person information should be tracked while checking out at our stores. Customer has been provided the case number, and my contact information for additional questions or concerns.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********
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