Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,652 total complaints in the last 3 years.
- 3,485 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I purchased a washer and dryer set to be delivered on Tuesday, November 11. We received a call Monday evening, November 10, confirming delivery intent for Tuesday, November 11 and were told to expect them between 8 and 9 am. My husband took the day off from work to be available for delivery. Around 7 am on delivery day, we get a call stating that our appliances were left in the warehouse and couldn't be delivered until later in the day when the truck could return to the warehouse and pick up the set to then deliver to us. They asked if that would be okay, which we did agree to. My husband then received an email stating there was a failed delivery attempt and the delivery was promptly canceled. Confused, my husband quickly contacted them and had several phone calls attempting to establish delivery time for the same day, which is what were told would happen. At 1:30 in the afternoon, we were told they didn't have time to return to the warehouse and deliver it in the same day and it needed to be rescheduled for another day. With no other option, we then rescheduled for 8 am on Friday, Nov. 14. We were promised a different 3rd party delivery company to avoid delivery issues as there had been many other issues with the prior company. After taking another day off for delivery, my husband received the call that delivery wasn't an option today and that they'll attempt again on Tuesday, Nov. 18. From what we have been told, there were issues with one of the delivery persons that prevented the deliveries to where we live. We are so completely frustrated right now! We are without a way to wash our family's clothing as we just moved here and have nothing. These delivery issues are now costing us time and money that we feel we shouldn't be dealing with at this point in the transaction. It will now be three days taken off from work to attempt to catch the delivery and it is absolutely frustrating.
Business Response
Date: 11/19/2025
November 19, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ***** ******/BBB Case No. 24148377
Dear Ms. **************** acknowledge the receipt of BBB Case No. 24148377.
On behalf of The Home Depot, please accept our sincere apologies for any inconvenience our valued customer may have experienced with their purchase.
The Home Depot has reviewed this case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. The team has contacted the customer to offer our apologies and provide assistance, including direct contact information for further support. The customers order was successfully delivered on November 18, 2025. As a goodwill gesture, the team offered a partial refund and is currently awaiting the customers response.
With that said, we are addressing the customers concerns and working toward a resolution. Our internal case will remain open until this matter is resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (Fawn @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39648435Customer Answer
Date: 11/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:11/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased two base cabinets from Home Depot as part of a large home remodel. The cabinets and another item were scheduled to arrive on 11/12. When I opened the smaller cabinet, I immediately noticed that the internal packaging was missing. After further inspection, I realized the back of the drawer assembly was missing and later discovered that the entire front of the cabinet was also missing.I called Home Depot support, and the representative I spoke with last night offered two options: replacement with a discount, or a return with additional credit. Since it was late, I told him I would sleep on it. I now realize that was a mistake.This morning, I was routed to a third-party call center twice, and each time I was given a different answer. On the first call, I was provided a phone number *************), which I later confirmed is disconnected. On the second call, I was told it would take some time and that I should simply wait for an email. Finally, I was given another number *************), and was told that unless I go to the store myself, it could take weeks to replace the item.I want to be clear: I am not upset about the missing parts that happens. What Im upset about is the lack of competent support. I have now spent hours on the phone, received conflicting information, and been given invalid phone numbers. On top of that, I am now apparently expected to haul a heavy cabinet back to the store just to get this resolved.Let's not forget penalty fee to my contractor for delaying this project. Well done Home DepotBusiness Response
Date: 11/18/2025
November 18th, 2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
***********, Suite 900
**********************;
RE: ******* ****** /BBB Complaint #********
Dear Mrs. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Executive Escalations Team member has connected with Mr. ****** regarding his experience.Our team honored the discount originally offered and confirmed all concerns have been addressed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* ******
The Home Depot ************** Executive Escalations Team
Case: 39645827Initial Complaint
Date:11/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May I made an order for more 11 items. In one shipment, the shipping detail listed 8 items being dispatched from the order. I received that day only 1 of these items.About 3 days after the failed delivery, I walked into a Home Depot store to dispute this issue.The store staff said they could not help me. They were nice enough to help me file a credit card dispute on the Home Depot credit card I used. They also pointed me to dispute with ***** who was the ************* later denied any fault.Home Depot later denied any fault.I called customer ********************** and they said I should refile a dispute with the Home Depot credit card. By August, the credit card service again denied any ******** October I tried customer ********************** again. They once again pointed me to dispute the credit card charge.I got another letter 2 weeks later denying ******** November I made my final attempts and actually asked my spouse to represent me as I was having a hard time trying to rationalise with the customer ******************************** hours, they first convinced us to cancel the credit card dispute. Then they denied fault and said they cannot help us anymore. The last representative ********* denied even the existence of any case notes. I made one final attempt 2 days later with ******, another representative confirmed they have notes regarding my case but said she was instructed to not assist any further.The worst part is they will not bother with any investigation. In the end the evidence is sitting in my garage. I received a package weighing less than 4 lbs, in a box that might fit 8 lbs, but with a label on it that said there should have been 20 lbs of things in it. The 8 total items I ordered could not fit into the small box that was ************ the end Home Depot is refusing to acknowledge any fault, has my money and refuses any resolution.I have no choice but to pursue other means to rectify this harm.Business Response
Date: 11/15/2025
November 15,2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
************************************************
*****************
RE: Mirza ****** **** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted and advised of the item and shipping information. Based on the difference in size and weight Home Depot refunded the customer for the requested items and apologized for their experience. Additionally, The Home Depot sent the customer a ****** gift card as accommodation for the issues.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
******* Head
Executive Escalations
Customer Solutions
Reference ***************Initial Complaint
Date:11/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Frigidaire 18.3 cu. ft. Top Freezer Refrigerator (Model FFTR1835VW) from Home Depot on May 21, 2025. Due to delivery delays, it was installed at the end of June, but by October 10, the unit stopped cooling. A technician diagnosed a Freon leak, indicating a manufacturing defect.The warranty claim was denied because the technician noted restaurant on the report. However, the refrigerator is only used in a small staff break area for personal food and drinks, not for any commercial purpose. The use is light and similar to a household environment.Since the unit failed within less than five months of normal use, I believe it should be covered under the manufacturers warranty. Im requesting BBBs help to have Frigidaire repair or replace the defective refrigerator under warranty.Business Response
Date: 11/18/2025
November 18, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
****************** 900 311
****************
RE: ***** ***/ BBB Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted, and she advised that she has already been refunded for her defective refrigerator.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
******** *.
Executive Escalations
Phone: ************************
Reference Number: ********Customer Answer
Date: 11/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***Initial Complaint
Date:11/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some lumber and paid $35 for delivery and was delivered this morning busted up, used lumber. 5 of the 5/6 6 8 boards were busted, 1 of those had several nail holes in it like it had already been used, scrap, 1 168 was busted and 2 248 had holes, knots that if any pressure was put on them they would break. 2 of the 5/668 decking boards bent, nearly broke in half when I picked them up. First call after several minutes going through the automated system and the lady pushed the wrong button i guess and hung up on me. I called again and after talking to a guy he put me on hold for several minutes, then came back said to hold again and hung up on me. So customer ********************** is non existent. I either want a full refund including the $35 delivery charge or replacement for all the broke,used, busted boards or a replacement. It's astonishing someone thought it ok to deliver what homedepot deliveredBusiness Response
Date: 11/17/2025
November 17, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ***** ******/BBB Case No. 24142527
Dear Ms. **************** acknowledge the receipt of BBB Case No. 24142527.
On behalf of The Home Depot, please accept our sincere apologies for any inconvenience our valued customer may have experienced with their purchase.
The Home Depot has reviewed this case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. The team has reached out to the customer to extend our apologies and offer additional support, including direct contact information for any further assistance. In coordination with ***************** the damaged items have been replaced and the delivery fee has been refunded.
With that said, we have addressed the customers concern and consider this matter resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (**** @ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39644893Customer Answer
Date: 11/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Gas washer and dryer. The delivery team damaged the dryer, left the gas line tangled in the washer drain hose. The Home Depot has done absolutely nothing to repair or replace the dryer or the washer. I have been calling the customer department and keep getting all kinds of excuses. The problem has been going on for an entire month. As of November *******, still the problem has not been resolved in any way. Very annoyed and frustrated.Business Response
Date: 11/18/2025
November 18, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: *************************/ BBB Case #: 24140212
Dear Ms. ******************* acknowledge receipt of BBB Case #: 24140212.
On behalf of The Home Depot, please accept our sincere apologies for any inconvenience our valued customer may have experienced regarding their purchase.
After a thorough review and investigation, The Home Depot offers the following response: We partnered with our Online Executive Escalation Team, and attempts were made to contact the customer on the following dates:November 13 via phone and email
November 14 via email
November 17 via emailAs of now, The Home Depot has closed the case. However,should the customer reach out to us again, we will promptly reopen the case and continue working toward resolution.
Thank you for bringing this matter to our attention.
Sincerely,
***** *.
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: 39637267Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot had miss-advertised their product and since have changed the description on their website. I sent the order back to them via **** they refunded me only half of the money owed. I have tried to resolve this several times with them, they opened cases but they went no where and I was never contacted about them after initially opening them. Now they say the case is closed and they will not refund the other half of my money, which amounts to $216.00Business Response
Date: 11/14/2025
November 14th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist?
**********************?
Serving *************, ****** & *****************?
************************************************************************************?
**********************;
RE: ******* **** /?BBB Case#********
Dear Ms. **************** acknowledge the receipt of the BBB Case#********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Home Depot Executive Escalations, Customer Solutions Team has confirmed the Customer's refunds have been processed.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.?
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact:************************
Where Customer's Come First!
Case# ********Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The fridge was delivered by Home Depot broken. We left town right after it was delivered. When we came back we discovered the sound that first occurred upon delivery was still happening. We thought it was just the sound of the fridge settling in upon delivery. The fridge makes a loud, drilling noise and is clearly a defect. The noise is so loud it is disruptive to everyday life and can be heard from all parts of the house. We had a repairman say it needed a new board and damper. Despite numerous attempts to send back the item and get a refund, Home Depot will not allow it. We tried numerous times to let them know it is a defective item and still they are no help. We started this process two weeks after the brand new fridge was delivered because we were out of town right after delivery.Business Response
Date: 11/14/2025
November 14th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist?
**********************?
Serving *************, ****** & *****************?
************************************************************************************?
**********************;
RE: ****** ******** /?BBB Case#********
Dear Ms. **************** acknowledge the receipt of the BBB Case#********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Home Depot Executive Escalations, Customer Solutions Team has confirmed the Customer's unit will be picked up once, the *** documentation is signed. After the pick up, the Customer's refund will be processed accordingly.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.?
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact:************************
Where Customer's Come First!
Case# ********Initial Complaint
Date:11/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These cabinets have a manufacturer defect with the paint on their doors. The paint primer failed to bond correctly with the wood and now the paint is cracking on the doors of the cabinets. Home depot has been notified multiple times but refuses to send anyone or even acknowledge the problem. Just change out the doors of the cabinets for ones that are good is all I ask but home depot continues to ignore me not even sending anyone out to even look at the cabinet doors.Business Response
Date: 11/24/2025
November 24, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: **** *****/ BBB Case #: 24128596
Dear Ms. ******************* acknowledge receipt of BBB Case #: 24128596.
On behalf of The Home Depot, please accept our apologies for any inconvenience our valued customer may have experienced regarding their purchase.
After a thorough review and investigation, The Home Depot offers the following response. We partnered with the vendor, Thomasville Cabinetry, and at the conclusion of our review, we received confirmation that the warranty re-orders have been processed.
Accordingly, The Home Depot considers this matter resolved.
Please know that it is our goal to ensure every customer is satisfied with the products and services we provide. We value our customers patronage and look forward to assisting with their future home improvement needs.
Sincerely,
***** *.
Resolution Expediter Executive Escalations
The Home Depot
SF Case #: 39637261Customer Answer
Date: 11/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***** **** *****Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached emails documenting what has been, without exaggeration, a nightmare. I purchased a ********** dishwashernormally priced at $1,450, on sale for $950expecting quality and professionalism. What I received instead was a cascade of failures, delays, and indifference that has left me deeply disillusioned.I cannot understand how a company as large as Home Depot can treat its customers with such disregard. From the botched installation to the repeated service visits that accomplished nothing, to the complete lack of follow-through from your store management, this experience has been both exhausting and infuriating.I didnt just buy an appliance, I trusted their brand to deliver on its promises. That trust has been shattered. The emotional toll of dealing with this situation, over and over again, not to mention my time and frustration, is something no customer should have to endure. I think they should reimburse me for my time and also for the way this situation is still ongoing. I think $300 would cover the price I would have to pay a licensed plumber to come fix it.Business Response
Date: 11/18/2025
November 18, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
****************
RE: ***** ******/BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer has advised our appliance team that no further assistance is needed. She informed our team that whatever the previous tech did is working for now, but will reach back out if she is needing assistance.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:***********************
Reference Number: ********Customer Answer
Date: 11/18/2025
Complaint: 24139037
I am rejecting this response because: I spoke with Fawn today from the Home Depot nd advised that so far the insulation of my new dishwasher stays intact but that can change at any time as it has in the paste. (See previous emails). I do not wish this case to be closed as I do not trust the insulation will continue to stay intact. Y experience with Home Depot installers has not been the best therefore I reserve the right to keep this case open until I am satisfied the correction has been made toy satisfaction. Thank you.
Sincerely,
***** ******Business Response
Date: 11/18/2025
November 18, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: ***** ******/BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the Home Depot does not keep cases open once a resolution has been made because cases can be left for years open. If the customer has any issues the case can be reopened back up once she reaches back out to appliances. Because resolution has been met, the case will close out for now.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:***********************
Reference Number: ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.