Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  The Home Depot

  295 Chalan Pasaheru, Route 10A Tamuning, GU 96913

• 

  The Home Depot

  850 S. S R 135 Greenwood, IN 46143

• 

  The Home Depot

  2620 Watson Blvd Warner Robins, GA 31093

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  The Home Depot

  1714 Tipton Street Seymour, IN 47274

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ac unit and allstate protection plan in store at the zephyrhills home depot on May 20th 2023. The item is defective and they won't let me return it so I was going to use the protection plan. We'll HD doesn't keep receipts past 2 yrs now. So they said without a receipt I cant use the extended warranty. In July I spoke with supervisor ****** and he requested a copy of my receipt to be produced. That was months ago and everytime I call they say it's coming. I paid for this service and cant even use it. I gave them the date and credit card number. It shouldn't be that hard.

  

  Business Response

  Date: 09/15/2025

  September 15, 2025

  Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving ********************* & **********************************************************************************************************************************************

  RE: *** ******** / BBB Case #: ******** ***************** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who provided the customer a refund via gift card.

  With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

  Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 39281316

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:09/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several large purchases on 0% interest for 12 to 18 months; however, Home Depot Credit Services has not been applying the payments as I have request. After numerous calls regarding this issue, on or about August 19, 2025 I called and asked how much the revolving (interest-accruing) account was, and I asked to pay that amount off on the phone. I was told it was $1286.09, and I paid that exact amount. Although being assured the amount would pay off the revolving account, the monies were not allocated correctly. I then made another payment of $820 on August 24, 2025 to finalize the amount due on the revolving account. Again, this money was not allocated correctly. I am still being charged interest, and all the payments I've made have been going to the interest free accounts. I did put in a request online to have payments allocated to the zero interest accounts, but I wanted to pay the interest accruing account in full. I was told this would be taken care of, but to date, it has not been dealt with. I have given up calling the customer ********************** representatives because I get a different answer each time I call. I am requesting that Home Depot Credit Services simply allocate monies paid in August 2025 to the revolving (interest-accruing) account so that this account is paid off. I will continue to make payments on the deferred interest accounts.

  

  Business Response

  Date: 09/10/2025

  Good morning Mrs. ******************* see attached BBB response for customer ***** ****. 

  Best Regards, 

  Mrs. ***** *.
  The Home Depot Executive Escalations
  P: ********************
  F: ************
  Case: 39277107
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23859564
  
  I am rejecting this response because it has not been completed. However, I am happy to wait the 15 business days for the matter to be resolved. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/15/2025

  Good morning Mrs. ******************** see attached BBB response for customer ****** ****. 
  
  Best Regards, 

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, I paid Home Depot $27,900.36 in full, upfront for a kitchen remodel, including cabinet refacing, countertop, backsplash, and related work. I was told the project would take approximately one week.Instead, the project dragged on until August 26, 2025 due to repeated workmanship failures, rework, and delays. This left my family without a functional kitchen for nearly six months and caused additional delays to other planned home projects.Throughout the process, multiple issues arose that were never properly resolved, including:Damage to appliances and home: Scratched brand-new dishwasher, chipped stove, chipped countertop, damaged drywall, and damaged window trim.Electrical hazards: Outlets left hanging out of the wall after tile installation, in violation of code and safety standards.Visible workmanship defects: Unfinished cabinetry, visible screws, missing grout, caulking incomplete around countertop.Additional expenses: I had to cover costs for drywall and paint repairs, outlet repair, ******** material ($40), and window trim ********************* burden: Because Home Depot required 100% prepayment, I incurred $607.50 in credit card interest during the six-month delay.Home Depot acknowledged some of these issues, and to date has only provided $500 compensation for the stove damage and confirmed a $1,508.23 refund that has not yet been issued. They also offered an additional $1,500 credit, but only if I signed a legal release waiving all further claims. This amount does not cover the damages, out-of-pocket costs, and disruption caused by Home Depots breach of contract and warranty obligations.I have requested a $5,000 reimbursement (inclusive of the $1,508.23 refund already promised), which reflects a reasonable compromise given the documented damages, delays, financial loss, and safety issues. Home Depot has refused this request.

  

  Business Response

  Date: 09/10/2025

  September 10, 2025
  
  Attn: ****** *****
  Customer Experience Specialist
  **********************
  ******************************************************************
  Atlanta, GA 30303
  
  RE: ******** *********/ BBB Claim # ******** 
  
  Dear *******
  
  We acknowledge receipt of the BBB claim #********. On behalf of The Home Depot, I apologize for the experience our customer had with a Kitchen Remodel (order H1544-296767).
  
  The Home Depot has reached out to Home Depot Installation Services (HDIS) to thoroughly review this case. Our Branch Installation Manager led the investigation. He advised we filed 2 ******** claims to address property damage. What our customer perceived as unsafe is consider a typical practice in renovation (Electrical outlets are left outside after install, installation is not included and is considered electrical work. No code violations.). We looked over the case notes and the timeline and are offering the customer the compensation she is asking for. We are putting together a Settlement and Release Agreement for the customer.
  
  With this resolution in place, The Home Depot considers the matter addressed and closed.
  
  Please know that customer satisfaction is our top priority. We truly value our customers and remain committed to supporting their home improvement needs. If you have any further questions or require additional information, please dont hesitate to reach out.
  
  Best regards,
  ***** F. *****
  The Home Depot - Customer Solutions
  Resolution Expeditor- Executive Escalations
  P: *********************
  F: ************
  SF#: 39271076 
  

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my recent credit report from your company, I have identified several inaccuracies that require correction. The accounts in question are as follows:Company Name: THD/**** Account #: **************** Balance:$0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting that you provide copies of all documentation in your records that were used to verify the accuracy of these accounts. Please include these records in your response to this letter.I ask that you refrain from issuing a generic response stating the accounts have been verified. Instead, I expect to receive the actual documents that support any such verification. If no documentation exists to substantiate these accounts, they must be removed from my credit report immediately, in accordance with Section 611(a)(5)(A)(i) of the *****Continuing to report unverified or inaccurate information not only ***** my credit profile but also misrepresents my financial history to third parties. I urge you to treat this dispute with the seriousness it warrants and to resolve the matter promptly.

  

  Business Response

  Date: 09/08/2025

  September 8, 2025
  
  Attn: *********************************************** Specialist 
  ********************** 
  Serving *************, ****** & **********************; 
  *************************;
  ****************** 900 
  **********************;
   
  RE: ******** **********/BBB Complaint # ********
  
  Dear ************************** acknowledge receipt of the BBB Case ID #********.  On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding your account. 
  
  ********************** has carefully reviewed and investigated this matter and offers the following in response to your concerns. ******** (************), **, is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to ******** accordingly. After the review and investigation by ********, ***** ******** will receive a response directly from them.         
  
  With that being said, The Home Depot considers this matter closed.   
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions. 
  
   
  Sincerely, 
  
  ***** J Duper
  The Home Depot Executive Escalations
  P: ***************************** F: ************
  Case: 39269053
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this gazebo on 5/1. Prior to purchasing it I noticed a discrepancy between the dimensions listed in the second photo and product description. Also the title said it was 11x13 but then further down in the listing it said 10x12. I chatted in with Home Depot and they advised to use the photo dimensions as it was direct from the manufacturer. I ordered the Gazebo and when it was installed it did not fit my deck, upon measuring found that the dimensions listed were incorrect. Chatted in with Home Depot and they accepted fault and that the dimensions online were wrong. Offered a $30 voucher which is completely unacceptable. I paid to have this installed by a handy man. I asked Home Depot to come and disassemble it and collect it for return but they refused. To summarize - The dimensions were wrong and refuse to offer compensation. Listing has been corrected online now, however I have attached screenshots of the dims at the time I bought it.

  

  Business Response

  Date: 09/11/2025

  Sept. 11, 2025
     
  Attn: ***************************************** Specialist 
  ********************** 
  Serving *************, ****** & **********************; 
  *************************;
  ****************** 900 
  **********************;
   
  RE: **** Freemantle / BBB complaint # ********
  
  Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
  
  On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with a gazebo purchased from The Home Depot. 
  
  The Home Depot has carefully reviewed all information pertaining to this matter. Our online support team has provided the customer with a partial refund that was agreed upon by the customer. 
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide.  The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.  Please contact me if you have any questions.  
  
  Sincerely,
  
  ***** *.
  Executive Escalations  
  Reference Number: 39262946
  
  

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ford Freemantle

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new fridge from home depot. From day 1 the motor would never shut off to ice machine. We called home depot and they said it is a fridgedaire issue. We called within a week of delivery(8/9). And was told no one in our area would service this area. We were never told this at time of purchase. We were then told we would have to wait 72 hrs to see if anyone would be found to work on the refrigerator. After 72 hours we called back and they again told us they were still looking. Meanwhile, we told them that the refrigerator would not shut the motor and it would eventually either burn out or cause a fire. Today September 6 the motor went the kitchen was flooded for melted ice. We had to move everything out of the refrigerator into a refrigerator in our garage. We lost a fewhundred dollars worth of food and we cannot get a hold of Frigidaire because its the weekend this refrigerator is still less than a month old. ****** has been no help to us at all. We have a brand new refrigerator sitting on our kitchen that does not work. We lost food flooded our kitchen with ice and have no resolution in regards to refrigerator. Thats less than four weeks old.

  

  Business Response

  Date: 09/16/2025

  
  September 16, 2025
  
  Attn: ***************************************** Specialist 
  ********************** 
  Serving *************, ****** & **********************; 
  *************************;
  ****************** 900 
  **********************; 
  
  
  RE: **** ******/ BBB CASE # ********
  
  Dear Mrs. **************************** acknowledge receipt of your BBB notice dated September 7, 2025, regarding the number referenced above. 
  
  On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
  
  After reviewing the customers concerns, the Online Resolutions Team 
  
  Advised the customer that a $400 markdown was taken off the new order.
  Contacted and soke with the customer who let us know that it had been delivered, and they are waiting for funds from the fridge. 
  
  
  With that being said, we consider this matter is closed, in our office.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
          
  Sincerely,  
  
  ***** J Duper
  Executive Escalations   
  Phone: ************************ 
  Fax: ************  
  SF # ********
  
  

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vanity from Home Depot that was originally anticipated to be delivered on August 30th. The delivery company then marked it as we missed the delivery but upon further investigation - Home Depot stated it was simply never put on the truck and that it would be delivered at a later date. We have been told several different dates (9/3, then 9/5) and have had zero communication regarding it's whereabouts or any updates without reaching out ourselves. On 9/5, we reached out to Home Depot again to ensure it was being delivered and they contacted the delivery hub/drivers who stated it would absolutely be delivered between 1-5pm. 5pm rolled around and no delivery. We contact home depot again who then contact the delivery company. They state they're running late but it'll be delivered between 5-7pm. Then again, 7pm rolls around and no vanity delivered. We reach out to Home Depot for the third time, and now suddenly their delivery hub is closed but they stated it could be delivered up until 9pm. We have been ready and prepared each date its supposedly going to be delivered. And each time we have received zero communication throughout the process. Any communication we've gotten we have had to seek out ourselves. We have gotten zero tracking updates since the initial one being "we missed it" when we didn't even miss it. Which Home Depot admits, that's just the only option the delivery drivers can input. Why has no one communicated with us? Our order has just vanished into thin air, this product was over $1,400. So far, we've received 30% off and a gift card but we're requesting an additional 30% off and some clarity on what is going on. We are getting no where with Home Depot support and don't know what to do anymore other than file an official complaint here in hopes of A. receiving our product and B. receiving further compensation for this disaster of an experience. Thank you.

  

  Business Response

  Date: 09/10/2025

  September 10,2025
  
  
  Sent Via Email
  Attn: ************************************** Specialist
  **********************
  Serving *************, ****** & *****************
  ********************************************
  *****************
  
  RE: ****** ******* / BBB Case #: 23848779
  
  
  Dear Ms.*****:
  
  We acknowledge the receipt of the BBB Case #: 23848779.
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
  
  The Home Depot has thoroughly reviewed and investigated the matter in question. As part of this process, we collaborated with the Online Executive Escalation Team to ensure a comprehensive evaluation.
  At the conclusion of the review, it was determined that the customer's replacement was successfully delivered.
  With that being said, The Home Depot considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
  
  
  Sincerely,
  
  ***** *.
  The Home Depot
  Resolution Expediter- Executive Escalations
  SF Case #: ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  home depot Order Number: WJ49974936 allstate claim number: *************************, ************, ************ I purchased the 5-year protection plan. The unit broke, and Home Depot sent a technician from ************************** That technician said he would need to return with another technician. A few days later, I was told they do not have a technician available to assist.After that, another company, Fixity Appliance *************), contacted me and scheduled an appointment. Despite confirming twiceincluding two hours before the scheduled timethe technician never showed up.I contacted Home Depot, and they told me I would need to wait a few more days for a resolution. I also contacted ******** (who services the protection plan for Home Depot), but they had no solution either and told me to wait a few more ******* this point, no one has provided a clear plan, timeline, or assurance that my unit will be repaired. I am only being told to wait, with no resolution in ************** just keeps opening new claim numbers all listed above.

  

  Business Response

  Date: 09/10/2025

  September 10, 2025
  
  
  Sent Via Email
  Attn: Ms. ****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & *****************
  ********************************************
  *****************
  
  RE: ******** ****** / BBB Case #: 23847141
  
  
  Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23847141.
  
  On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
  
  The Home Depot has thoroughly reviewed and investigated the matter in question. As part of this process, we collaborated with the Online Executive Escalation Team to ensure a comprehensive evaluation.
  Following the conclusion of the review, the customer's claim was approved for reimbursement. ******** has contacted the customer directly to facilitate the reimbursement process.
   With that being said,The Home Depot considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  
  Sincerely,
  
  ***** *.
  The Home Depot
  Resolution Expediter-Executive Escalations
  SF Case #: ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came Tuesday to ******* home depot was told on Thursday Halloween stuff be for sale . Now it all.on sale floor Friday and they refused to sale it . Legal state law say if on sale floor with price tag it for sale refused a sale is a lawsuit can be file for false advertisement and refused of serivce . As a busy owner for 22 years now I have spent lots of home depot . My experience now say ace would be shopping more.

  

  Business Response

  Date: 09/09/2025

  September 9, 2025
  
  Attn: ****** *****, Customer Experience Specialist
  ********************** Serving *************, 
  ****** & ** ************; 
  *************************************************************;     
  **********************;
   
  RE: **** ****** / BBB # ********
  
  Dear ****** *****,                                                                                                                                     
   
  We acknowledge receipt of a Better Business Bureau Consumer Complaint # ******** and provide the following response.
  
  On behalf of The Home Depot, we sincerely apologize for any inconvenience our customer may have experienced with their purchase.  
  
  The Home Depot has carefully investigated this matter and contacted our customer who then came to the store to discuss further with a store manager.  Our merchandise team had been setting up the Halloween displays and stocking the shelves when this matter occurred.   We apologized for his experience and provided our customer with a discount on an additional Halloween item that he wanted to purchase as a goodwill customer gesture, which was accepted.  Our store manager also provided our customer with his contact information and asked that he contact him should he need any assistance at any time.  
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide and look forward to servicing their future home improvement needs.  Please contact me if you have any questions.    
  
  
  Sincerely,
  
  ***** *. 
  The Home Depot | Customer Solutions
  Executive Escalations
  Case: 39252834
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/26/25, I visited Home Depot to purchase a door k*** The total was $11.49. I entered my debit card and punched in my PIN. The card reader kept circling, saying something to the effect of, waiting for approval. The cashier finally removed my card and had me to re-enter my PIN again. The card reader did the same thing as before. The cashier then took my card to another register and tried again. The same thing happened for the 3rd time. The cashier told me they had been having trouble with debit cards but credit cards were working fine. I chose not to use my credit card and left the store without purchasing anything. There was no purchase and no receipt. The cashier stated that I may have 3 charges on my account but it would reverse the next day. The next day, my wife pulled up our account and there were 11 purchases for $11.49. She was able to dispute 3 of the purchases online before we got a message stating we needed to contact ****************. I contacted ***** Fargo and disputed the remaining 8 charges of $11.49. The next day, I got an email from Home Depot stating there was an error and they were working to correct it. A week has gone by and I have still not been credited for $11.49 x 8 =$91.92. I never made a purchase and am requesting a refund of $91.92 for the remaining 8 charges to my account.

  

  Business Response

  Date: 09/05/2025

  September 5,2025
  
  Attn:****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & **********************;           
  ********************** 311
  ****************
  
  RE: ****** ********/BBB Complaint #********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Spoke with the store manager, and was advised that starting on 8.26 there were issues that impacted customers who did debit transactions. This has matter has since been resolved,but because customer was affected, he was provided the correct number and option to the department that is currently handling these credit reverses.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
  
  Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  ******* *.
  Executive Escalations Representative
  Office:************************
  Reference Number: ********

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23840589
  
  I am rejecting this response because:
    I just contacted the customer care number provided by Home *******************************************.  They stated their IT department was working on this.  This is the same thing we were told on 8/27/25 and 9/1/25 and I havent received the refund yet.  I am disappointed in Home Depot for giving me the run around.  I have been told 3 times that IT is working on it and have not been given any date for the refund to be issued.  It am not sure why Corporate had me call the number she provided because they were no help and had no solution for a refund.
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/10/2025

  
  September 10,2025
  
  Attn:****** *****
  Customer Experience Specialist
  **********************
  Serving *************, ****** & **********************;           
  ***********, Suite 900 311
  ****************
  
  RE: ****** ********/BBB Complaint #********
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
  
  The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have authorized a manual check for the customer.  Check has been processed and customer should receive within 21 business days.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
  
  Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  ******* *.
  Executive Escalations Representative
  Office:************************
  Reference Number: ********

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********