Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,921 total complaints in the last 3 years.
- 3,437 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dishwasher at the end of 2020 with a 5 year warranty. A few months ago the dishwasher started leaking- I contacted Home Depot, they connected to the third party they provided for their warranties, which is Asurion. The company took several weeks to come out, diagnosis the problem, and was covering the repairs under warranty. After several more weeks, they determined they could not get the parts, so they were going to refund so I could purchase a new one from Home Depot. I have now been with an open case for over 3 MONTHS and no dishwasher or repair. The company pretends to be responsive every time I talk to them (now about a dozen times), but does not actually do anything. Home Deport as the seller of this warranty and ultimately responsible is delegating their responsibility and failing miserably. Their warranty has turned out to be a scam.
Business Response
Date: 09/17/2025
September 17, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: **** ****** / BBB Case #:23882253
Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23882253.
On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have partnered with the Online Executive Escalation Team. At the conclusion of the review , we received an email from ******** that they have issued reimbursement via **** to the customer for the cost of the unit - $638.37. We spoke with the customer to confirm they received the gift card.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot
Resolution Expediter-Executive Escalations
SF Case #: ********Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:09/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 4/232025 we made a large purchase at Home Depot. Under order number H0909- ****** we purchased $30028.91 in materials including lumber, sheathing and building materials.( The contractor put together a list of items needed and we went to succasunna, nj store to purchase. Contractors name is ****** ******) Contractor over ordered and we processsed a return of lumber and building materials. Home Depot sent a truck on July 15th to pick up these unused items. We were advised by contractor that 1975 return credit was issued. Its been 2 months since Home Depot picked up these items and we havent received a credit back to our credit card. Salesman we have been dealing with at Home Depot Pro account desk is *******..Business Response
Date: 09/18/2025
September 18, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************
RE: ********* *********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********On behalf of The Home Depot, we sincerely apologize for any inconvenience our valued customer may have experienced with their recent purchase.
We contacted the customer and apologized for any inconvenience caused. We partnered with our store leadership team, who successfully completed the refund for the customer. The customer has confirmed that the refund was processed.At this time, The Home Depot considers the matter resolved and the case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 09/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *********Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/09/2025, I ordered a seed spreader and four bags of grass seed and fertilizer online from the Home Depot. I received the four bags of seed and fertilizer, but no seed spreader was shipped. I contacted the Home Depot online and was told that because *************** showed the weight of the shipping box matched the weight of the seed spreader and fertilizer they would not refund or replace the seed spreader. Basically, said I was trying to cheat them. There was no seed spreader in the box, the box would have been too small to hold a seed spreader and fertilizer, and I am not a thief! What can I do to get my money back?Business Response
Date: 09/15/2025
September 15, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: *** ********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team has contacted the customer to apologize for the inconvenience. Our team has processed a refund, which has been issued to the customer.At this time, ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/7/25, I ordered online one Milwaukee M18 1/2" Hammer drill (With a free battery promotion). When I received the drill on 9/10/25, the package did not have the free battery. On this same day, I called their customer support number and explained what happened. The representative stated that the free battery would be shipped out to me with a delivery date of Saturday, 9/13/25. I received a confirmation email.Later that day, I received a cancellation email. Today, 9/12/25, I again called their customer ********************** support number to see what was going on. I was told by a different representative that the free battery order was canceled due to me not ordering the free battery which makes no sense! I just assumed when ordering the drill, I would receive the free battery. This is a very deceptive procedure and it isn't right!! The advertisement clearly shows "Free Battery" when viewing the drill and I want the battery sent to me ASAP!Order number WG98454057 and battery order number CN32964009.Business Response
Date: 09/15/2025
September 15, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ******* B *****/ BBB Case # ********
Dear Ms. ****** ******,
We acknowledge the receipt of the *************** Consumer #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
Home Depot has carefully investigated this matter and offers the following response to your concerns:
Our online escalation team advised that the customer was contacted via phone and email, informing them that a no-cost order to replace the missing battery under order #CN33198215 is scheduled to arrive on 9/17/2025.
With that said, The Home Depot has addressed our customerscomplaint, and we now consider this case closed
Its The Home Depot's goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF# ********Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Im glad The Home Depot did the right thing. Thank you!
Sincerely,
******* B *****Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, September 4, 2025, I walked into the Home Depot in Spanaway, ** to obtain a refund for grass seeds I had purchase a few months ago. I just did not have the time to plant the seeds until recently. When I planted the seed, my grass never spouted. The seeds never cultivated. Home Depot has always been good about returning items without any questions asked. This time I was refused a refund. The reason given was the store manager said that my request for a refund has to go through the manufacturer which is ******. I did not buy these grass seeds from Scotts. I bought them from Home Depot. I don't have a contract with ******. There is no privity of contract between Scotts and myself. The only way I can receive a refund is through Home Depot because that is where I purchased the item.Business Response
Date: 09/16/2025
September 16, 2025
Attn:Kaylee Bales
Customer Experience Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
*********************;
RE: ****** ***** /BBB Complaint # ********
Dear Mrs.*****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to this matter. The Executive Escalation team contacted Mr. ***** and extended an apology for the denied store return. After reviewing the customersconcerns, the Home Depots return policy for seasonal items has been updated.Since Mr. ***** was unaware of the new updates, however, the Executive Escalations team has provided the customer a physical gift card for the inconvenience. Mr. ***** was informed of the new policy for future purchases and was pleased with the resolution.
No further action is needed
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Shonyea M.
The Home Depot ************** Executive Escalations Team
Case: SF# ********Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased flooring online just a few days ago and I hadnt used my Home Depot card in about a year, its been paid off. After I ordered my flooring I wanted to be sure the charge appeared on my card and I logged into my account to find an annual fee there, there has NEVER been an annual fee for this card. I reached out to Home Depot about this and the are claiming their systems are showing an email was sent to me about an annual fee and that if I didnt want to be charged an annual fee that I needed to opt out. I never received this email. I have not deleted my emails since ***** of 2025 because both my parents fell ill and I am a single mother of three, therefore, email has been the last thing on my mind. The only things Ive received since ***** were two emails to accept a credit line increase. There are no emails for ******* in regards to an annual fee. I tried to resolve this but now nobody is responding to me so Im left to resort to reach for assistance from the bbb. Im happy to pay the card off and cancel my credit card or pay one month worth of the annual fee and close my account, or they can reverse the annual fee. For a business to send an email asking consumers to opt out of an annual fee is trickery! Why not send one for people to opt in? I think this is going too far.Business Response
Date: 09/16/2025
September 16, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
******************************************************************
Atlanta, GA 30303
RE: ***** *******/ BBB Claim # ********
Dear *******
We acknowledge receipt of the BBB claim #********. On behalf of The Home Depot, I apologize for the experience you had with utilizing your ***** Improver card managed by Fortiva.
The Home Depot has conducted a thorough review of this case and has engaged with all relevant parties. Our Financial Services partner with ********Fortiva agreed to waive the annual fee as a one-time courtesy.
With this resolution in place, The Home Depot considers the matter addressed and closed.
Please know that customer satisfaction is our top priority. We truly value our customers and remain committed to supporting their home improvement needs. If you have any further questions or require additional information, please dont hesitate to reach out.
Best regards,
***** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF#: 39299375Customer Answer
Date: 09/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Does this mean there will be an annual fee charged next year at this time?
Sincerely,
***** *******Initial Complaint
Date:09/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/8/25 ordered a Milwaukee drill bundle with free battery. Got drill set on 9/10/25 no free battery. Order # WN32883177. Called to complain person said I should go to the Home Depot and tell them you dont want this and they will credit your account. Then go home and order it again. I waited tell next day and thought I have to drive 60 miles round trip to cover their mistake. So I called next day and talked to a girl named *** and she said nothing she could do. I asked for the complaint department number said there is none. I waited and called again and the *** said sorry about that he would take care of it. He said he would have the one mistake picked up and ordered the right one. Well the next day I got the same thing no free drill. So I called again and said now I have two drill sets and no free battery. A man named **** talked to me and said nothing he could. He said he would have somebody pick up the other drill sets. Then go on line and order again. I said what about the 15% discount that I was offered on the second order. Nothing he could do about that. Only God knows whats going on with my Home Depot credit card. This was there mistake and I have to pay for it.Business Response
Date: 09/15/2025
September 15, 2025
Attn: ****** *****.
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************
RE: ****** ******/ BBB Complaint # ********
Dear Kaylee,
I hope this message finds you well. We acknowledge receipt of BBB Complaint # ******** regarding online orders WN32883177 & CN33040294 for a Milwaukee drill bundle with free battery.The Home Depots Online Executive Escalations Team has conducted a thorough review of each order. We confirmed the free battery is in-stock online, but it was not automatically added to customer's cart on either order. We reached out to the customer via phone and email to advise we placed a no-cost order # CG98960330 for a free battery was placed on their behalf. We called *** ******, who confirmed he received the battery and was waiting on pickup return for the first drill set. Customer appreciated the assistance, voiced his concerns about the Home Depot representatives that could not assist prior to BBB escalation, and had no other concerns.
With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.
Please know that our goal is to ensure every customer is satisfied with the products and services we provide. We value our customers patronage and look forward to supporting their future home improvement needs.
If you have any questions or require further information, please dont hesitate to reach out.
Sincerely,
*** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor - Executive Escalations
P: *********************
F: ************
SF#: 39297807Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:09/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ransaction Date: July 11, 2025 Amount: $947.00 Requested Refund: $379.00 Delivery Date: July 19, 2025 Reference Number: ****** I purchased 12 building panels from Home Depot, delivered on July 19, 2025. 5 panels arrived damaged. These panels are very large (8x6 ft) and extremely heavy, making return impractical.I contacted the Home Depot store three times by phone and sent two emails with photos requesting a partial refund of $379 (about 40% of the total order). The store did not resolve the issue and kept redirecting me without a *********** make the panels usable, I had to purchase additional materials costing over $400, not including the labor I personally invested.I am requesting:A partial refund of $379 for the damaged portion of the order A fair resolution from Home Depot or Citi, since neither has resolved the matter despite multiple attempts Attached: photos, delivery documents, and communication records.Sincerely,Business Response
Date: 09/15/2025
September 15, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: **** *******/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer regarding their concerns. The customer has been provided compensation for the damages to their merchandise.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello Purchased a Mini Fridge Vissani brand 2.6 cubic inch at Home Depot on 11/22/24 at 757pm in ******* ******** Auther code ****** have the reciet information They told me 30 day warrenty with Home Depot then it rolls over to Home Depot ******* brands Its a year warrenty after 4 months of use I noticed it was not cooling right I ended up buying a fridge Thermomiter It only goes down to 40 degrees it suppose to be colder They made up a excuse there are no repair stores close by I found out there are though! They only want to give me a refund plus cut the cord So i could not even donate the fridge to a thrift store Home depot employees said that rediculous!! Not even a replacement unit It was on sale Now there twice the priceBusiness Response
Date: 09/11/2025
September 11, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************
RE: *** ******/ BBB Complaint # ********
Dear Mrs. ******
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer regarding their concerns and an adequate resolution was provided to the customer.
********************** does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********Initial Complaint
Date:09/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ac unit and allstate protection plan in store at the zephyrhills home depot on May 20th 2023. The item is defective and they won't let me return it so I was going to use the protection plan. We'll HD doesn't keep receipts past 2 yrs now. So they said without a receipt I cant use the extended warranty. In July I spoke with supervisor ****** and he requested a copy of my receipt to be produced. That was months ago and everytime I call they say it's coming. I paid for this service and cant even use it. I gave them the date and credit card number. It shouldn't be that hard.Business Response
Date: 09/15/2025
September 15, 2025
Sent Via Email Attn: Ms. ****** ***** Customer Experience Specialist ********************** Serving ********************* & **********************************************************************************************************************************************
RE: *** ******** / BBB Case #: ******** ***************** acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who provided the customer a refund via gift card.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,**** **** The Home Depot - Customer Care Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 39281316
Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.