Business Profile

Building Materials

The Home Depot

Headquarters

Complaints

This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,457 total complaints in the last 3 years.
2,462 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dishwasher at the end of 2020 with a 5 year warranty. A few months ago the dishwasher started leaking- I contacted Home Depot, they connected to the third party they provided for their warranties, which is Asurion. The company took several weeks to come out, diagnosis the problem, and was covering the repairs under warranty. After several more weeks, they determined they could not get the parts, so they were going to refund so I could purchase a new one from Home Depot. I have now been with an open case for over 3 MONTHS and no dishwasher or repair. The company pretends to be responsive every time I talk to them (now about a dozen times), but does not actually do anything. Home Deport as the seller of this warranty and ultimately responsible is delegating their responsibility and failing miserably. Their warranty has turned out to be a scam.
Business Response
Date: 09/17/2025
September 17, 2025

Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: **** ****** / BBB Case #:23882253

Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23882253.

On behalf of The Home Depot,I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have partnered with the Online Executive Escalation Team. At the conclusion of the review , we received an email from ******** that they have issued reimbursement via **** to the customer for the cost of the unit - $638.37. We spoke with the customer to confirm they received the gift card.

With that being said, The Home Depot considers this matter closed.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

***** *.
The Home Depot
Resolution Expediter-Executive Escalations
SF Case #: ********
Customer Answer
Date: 09/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:09/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered online for home delivery from **************************. Received confirmation of date for delivery. Started tracking online and when checked after 7 hours of no update, saw the status changed to "attempted delivery". Called HomeDepot ************* and agent investigated and said shipment never left warehouse and status was "system way of clearing". Since after 3:30 PM local, could not get out that day (Friday). Agent confirmed would be on delivery the next day (Saturday) in window from 7-11am. Confirmed three times for self and wife listening to hear. The next day, after 11 AM and no communication from Home Depot, went to work (after missing entire day Friday). Received email after 8pm that night that delivery had been rescheduled for the following Monday. Not only not communicated by Home Depot during day, but complete change from the fabrication made on Friday claiming a Saturday delivery. The delivery did take place Monday ********** all, all day Friday wasted waiting for delivery, Saturday morning and Monday morning until delivery. The ************* agent either blatantly lied to address the issue or could have communicated actual status and resolution. As per any order, Home Depot had email and telephone number to provide timely communication with us. They chose to avoid the issue, ignore commitments made to customer and cause the customer to waste their time waiting for product that would not be delivered until Monday. Communication could have made this situation better(?), but in all cases communication was one sided - from me to Home Depot. Secondly, providing a falsehood that apparently would never have been met (the Saturday delivery) and again zero communication from Home Depot until a Saturday night email showing a ************* time was wasted waiting on a non-delivery and I was led on and lied to regarding customer ********************** handling of my purchase and corrective action.
Business Response
Date: 09/15/2025
September 15, 2025

Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: ***** ******/ BBB Case #:23880921

Dear Ms.*****:

We acknowledge the receipt of the BBB Case #: 23880921.

On behalf of The Home Depot,we sincerely apologize for any inconvenience our valued customer may have experienced regarding their recent purchase.
After a thorough review and investigation, we partnered with the Online Executive Escalation Team to address the matter. As a result, a markdown of $118.60 was processed.The customer was notified via email, and we advised that the refund may take 35 business daysto reflect on their account.
With this resolution in place, The Home Depot considers this matter closed.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.

Sincerely,

***** *.
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:09/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around 4/232025 we made a large purchase at Home Depot. Under order number H0909- ****** we purchased $30028.91 in materials including lumber, sheathing and building materials.( The contractor put together a list of items needed and we went to succasunna, nj store to purchase. Contractors name is ****** ******) Contractor over ordered and we processsed a return of lumber and building materials. Home Depot sent a truck on July 15th to pick up these unused items. We were advised by contractor that 1975 return credit was issued. Its been 2 months since Home Depot picked up these items and we havent received a credit back to our credit card. Salesman we have been dealing with at Home Depot Pro account desk is *******..
Business Response
Date: 09/18/2025
September 18, 2025,

Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************

RE: ********* *********/BBB Case #********
Dear Ms. ******

We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, we sincerely apologize for any inconvenience our valued customer may have experienced with their recent purchase.
We contacted the customer and apologized for any inconvenience caused. We partnered with our store leadership team, who successfully completed the refund for the customer. The customer has confirmed that the refund was processed.
At this time, The Home Depot considers the matter resolved and the case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,

****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********
Customer Answer
Date: 09/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:09/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/09/2025, I ordered a seed spreader and four bags of grass seed and fertilizer online from the Home Depot. I received the four bags of seed and fertilizer, but no seed spreader was shipped. I contacted the Home Depot online and was told that because *************** showed the weight of the shipping box matched the weight of the seed spreader and fertilizer they would not refund or replace the seed spreader. Basically, said I was trying to cheat them. There was no seed spreader in the box, the box would have been too small to hold a seed spreader and fertilizer, and I am not a thief! What can I do to get my money back?
Business Response
Date: 09/15/2025
September 15, 2025,

Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;

RE: *** ********/BBB Case #********
Dear Ms. ******

We acknowledge the receipt of the *************** Consumer Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.

The Home Depot has thoroughly reviewed all details related to this matter. Our Online Executive Escalations Team has contacted the customer to apologize for the inconvenience. Our team has processed a refund, which has been issued to the customer.
At this time, ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ********
Initial Complaint
Date:09/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/7/25, I ordered online one Milwaukee M18 1/2" Hammer drill (With a free battery promotion). When I received the drill on 9/10/25, the package did not have the free battery. On this same day, I called their customer support number and explained what happened. The representative stated that the free battery would be shipped out to me with a delivery date of Saturday, 9/13/25. I received a confirmation email.Later that day, I received a cancellation email. Today, 9/12/25, I again called their customer ********************** support number to see what was going on. I was told by a different representative that the free battery order was canceled due to me not ordering the free battery which makes no sense! I just assumed when ordering the drill, I would receive the free battery. This is a very deceptive procedure and it isn't right!! The advertisement clearly shows "Free Battery" when viewing the drill and I want the battery sent to me ASAP!Order number WG98454057 and battery order number CN32964009.
Business Response
Date: 09/15/2025
September 15, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: ******* B *****/ BBB Case # ********
Dear Ms. ****** ******,
We acknowledge the receipt of the *************** Consumer #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
Home Depot has carefully investigated this matter and offers the following response to your concerns:
Our online escalation team advised that the customer was contacted via phone and email, informing them that a no-cost order to replace the missing battery under order #CN33198215 is scheduled to arrive on 9/17/2025.
With that said, The Home Depot has addressed our customerscomplaint, and we now consider this case closed
Its The Home Depot's goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,
***** *.
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF# ********
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Im glad The Home Depot did the right thing. Thank you!

Sincerely,

******* B *****
Initial Complaint
Date:09/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, September 4, 2025, I walked into the Home Depot in Spanaway, ** to obtain a refund for grass seeds I had purchase a few months ago. I just did not have the time to plant the seeds until recently. When I planted the seed, my grass never spouted. The seeds never cultivated. Home Depot has always been good about returning items without any questions asked. This time I was refused a refund. The reason given was the store manager said that my request for a refund has to go through the manufacturer which is ******. I did not buy these grass seeds from Scotts. I bought them from Home Depot. I don't have a contract with ******. There is no privity of contract between Scotts and myself. The only way I can receive a refund is through Home Depot because that is where I purchased the item.
Business Response
Date: 09/16/2025
September 16, 2025

Attn:Kaylee Bales
Customer Experience Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
*********************;

RE: ****** ***** /BBB Complaint # ********
Dear Mrs.*****,

We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has carefully reviewed all information pertaining to this matter. The Executive Escalation team contacted Mr. ***** and extended an apology for the denied store return. After reviewing the customersconcerns, the Home Depots return policy for seasonal items has been updated.Since Mr. ***** was unaware of the new updates, however, the Executive Escalations team has provided the customer a physical gift card for the inconvenience. Mr. ***** was informed of the new policy for future purchases and was pleased with the resolution.
No further action is needed
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

Shonyea M.
The Home Depot ************** Executive Escalations Team
Case: SF# ********
Customer Answer
Date: 09/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:09/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/8/25 ordered a Milwaukee drill bundle with free battery. Got drill set on 9/10/25 no free battery. Order # WN32883177. Called to complain person said I should go to the Home Depot and tell them you dont want this and they will credit your account. Then go home and order it again. I waited tell next day and thought I have to drive 60 miles round trip to cover their mistake. So I called next day and talked to a girl named *** and she said nothing she could do. I asked for the complaint department number said there is none. I waited and called again and the *** said sorry about that he would take care of it. He said he would have the one mistake picked up and ordered the right one. Well the next day I got the same thing no free drill. So I called again and said now I have two drill sets and no free battery. A man named **** talked to me and said nothing he could. He said he would have somebody pick up the other drill sets. Then go on line and order again. I said what about the 15% discount that I was offered on the second order. Nothing he could do about that. Only God knows whats going on with my Home Depot credit card. This was there mistake and I have to pay for it.
Business Response
Date: 09/15/2025
September 15, 2025

Attn: ****** *****.
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
****************************************************************************************
*****************

RE: ****** ******/ BBB Complaint # ********

Dear Kaylee,

I hope this message finds you well. We acknowledge receipt of BBB Complaint # ******** regarding online orders WN32883177 & CN33040294 for a Milwaukee drill bundle with free battery.
The Home Depots Online Executive Escalations Team has conducted a thorough review of each order. We confirmed the free battery is in-stock online, but it was not automatically added to customer's cart on either order. We reached out to the customer via phone and email to advise we placed a no-cost order # CG98960330 for a free battery was placed on their behalf. We called *** ******, who confirmed he received the battery and was waiting on pickup return for the first drill set. Customer appreciated the assistance, voiced his concerns about the Home Depot representatives that could not assist prior to BBB escalation, and had no other concerns.

With that said, The Home Depot has addressed our customers complaint and considers this matter resolved.

Please know that our goal is to ensure every customer is satisfied with the products and services we provide. We value our customers patronage and look forward to supporting their future home improvement needs.

If you have any questions or require further information, please dont hesitate to reach out.

Sincerely,
*** F. *****
The Home Depot - Customer Solutions
Resolution Expeditor - Executive Escalations
P: *********************
F: ************
SF#: 39297807
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:09/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Purchased a Mini Fridge Vissani brand 2.6 cubic inch at Home Depot on 11/22/24 at 757pm in ******* ******** Auther code ****** have the reciet information They told me 30 day warrenty with Home Depot then it rolls over to Home Depot ******* brands Its a year warrenty after 4 months of use I noticed it was not cooling right I ended up buying a fridge Thermomiter It only goes down to 40 degrees it suppose to be colder They made up a excuse there are no repair stores close by I found out there are though! They only want to give me a refund plus cut the cord So i could not even donate the fridge to a thrift store Home depot employees said that rediculous!! Not even a replacement unit It was on sale Now there twice the price
Business Response
Date: 09/11/2025
September 11, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving ************** ****** & **********************;
*****************************************************************************************
*****************

RE: *** ******/ BBB Complaint # ********

Dear Mrs. ******

On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed the complaint details. The Home Depot has reached out to the customer regarding their concerns and an adequate resolution was provided to the customer.

********************** does consider this matter closed.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** ******
The Home Depot Executive Escalations
P: *************** at extension 271051
F: ************
Case: ********
Initial Complaint
Date:09/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 bags of Mountainview grass seed on 5/14/25 on ************************. I purchased the same brand of seeds on 5/10/25 and had success with those bags growing. This particular 2 bags of seeds, however, did not produce growth. This was after I properly p***ared the soil and watered it regularly as directed. I went to ************************'s customer ********************** portal to initiate a return on the 2 bags given that they didn't grow like the prior bags purchased on 5/10/25. The system permitted the return within the 90 day return period on 7/28/25. I returned the 2 bags using the provided p***aid return label from ************************. I then received an email stating that the return was denied but for no particular reason. After 2 phone calls and 2 chats to Home Depot inquiring about why the return was denied, no explanation was given at all. I was eventually referred to The Retail Equation's merchandise refund verification system for further explanation. I contacted TRE via phone, only for the *** to tell me that he could only send me a record of my return history. He also told me there would be a link to contact Home Depot for further help w/ the return. When I reviewed that history, there was no evidence of my abuse of their return system. There was also no recourse by which to contact Home Depot for next steps. Plain and simple, the product didn't work, and I returned it per their guidelines using their online customer portal. I was given NO reason why the return was denied. I don't have a bag to take back to the store because the system advised me to mail both bags back to Home Depot. There was no product to return within the bags because I seeded everything thinking it would work (like any reasonable person would, and because the prior 2 bags worked). I just need the refund to which I'm entitled. I'm not sure why Home Depot couldn't explain the issue in words instead of referring me to an online return depository that is just spinning me in circles. Thanks.
Business Response
Date: 09/14/2025
September 14,2025

Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
****************

RE: Mecca Maxey/BBB Complaint #********

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our online team has confirmed that customer will receive funds back to her Pay-Pal within 5-7 business days. Customer was informed that an email will be sent detailing this information.

Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.

Please contact me should you have any additional questions or concerns.

Sincerely,

******* *.
Executive Escalations Representative
Office:************************
Reference Number: ********
Customer Answer
Date: 09/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mecca *****-******
Initial Complaint
Date:09/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to have three appliances (refrigerator, dishwasher, and a dryer) installed on September 8, 2025. The installers from Home Depot showed up and unboxed everything. They told me my dishwasher was installed improperly in the plumbing was wrong. It clearly wasnt. They didnt even pull the dishwasher out to check. They just left the dishwasher in the middle of my kitchen.They brought the wrong cord for the new dryer. The dryer calls for a NEMA *****, but they brought an NEMA 1450. Since they brought the wrong cord, they said that they could not install the dryer.The fridge had to have its doors taken off to be able to get in the doorway. They said they were unprepared to do that he left the refrigerator unboxed in the middle of my driveway.I called customer ********************** to complain and after waiting for a while the *** told me that they had approval to remove the installation charge. I told him I wanted some kind of customer satisfaction credit. I did install them myself later that evening and then finish the insulation myself on the 9th. He said there was nothing more he could do.They called yesterday to confirm a reinstallation appointment. I told them that there was no need for a reinstallation as I already spent the last 24 hours doing their job. I did again asked for some kind of customer satisfaction credit. He also informed me that there is nothing he could do. I asked to talk to a manager, but after waiting for 15 minutes, I was done wasting my time with this. I was already on the phone with them twice for over 30 minutes each time getting nowhere. I never received a call back from a manager.I feel a store credit amount of 10% - 15% of my purchase would adequately account for the amount of time and energy they i used to install them. Not to mention the fact that I had to take a vacation day from work to complete it. I had no choice, but to take the time off because I had a $2000 refrigerator sitting in my driveway uncovered.Thank you.
Business Response
Date: 09/10/2025
September 10, 2025

Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: P *****/ BBB Case No. 23865903

Dear Ms. **************** acknowledge the receipt of BBB Case No. 23865903.

On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.

The Home Depot has reviewed the case and escalated the customer's concerns to our Online Executive Escalations team for prompt resolution. As a result, the team reached out to the customer to extend our apologies and issued a Home Depot gift card, which the customer has accepted.

With that being said, The Home Depot considers this matter resolved.

If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (*****@ **************************). Please know that The Home Depots goal is to satisfy all our customers with the products and ******************** we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.

Sincerely,

***** *.
Executive Escalations
The Home Depot -Customer Solutions
P: ***********************
F: ************
Reference No.39284128

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