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Business Profile

Building Materials

The Home Depot
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Home Depot has 1644 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 2,108 Customer Reviews

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    Review Details

    • Gerald P

      Date: 08/02/2025

      On July 9th, I ordered a small refrigerator from home depot, paid with credit card and card was charged immediately. I was suppose to receive shipment on July 15, but it didn't happen. I called the store in **********, La., they said they have no idea and my phone number wasn't even in there system. Called again on 22nd, same thing. Talked to a customer ********************** person on July 25th and they said give it a few more days. On the 29th, I called and they said told me the order had been returned and a refund was started. I never received it so I couldn't have returned it. If I hadnt called I would have never known. No email or anything else was sent to me about my refund. Someone screwed this delivery up and a supervisor just said mark it returned to cover it up. No accountability to the customer at all. I will never, ever buy anything else from Home Depot. They could care less about their customers and their support is a reflection of that. Thank you

    • Chris & Dayna M

      Date: 07/31/2025

      We purchased a HVAC unit from The Home Depot in February 2025. The unit is malfunction and will not cool our home pass 80 degrees. We've called multiple time to try and get this situation rectified to no avail. This HVAC unit is five months old and we can't get the installers that were contracted through The Home Depot (ARS Rescue Rooter) to get a tech over here and make the necessary repairs. Our next resource is going to court if nothing is done immediately. I will NEVER purchase anything from Home Depot again or have ARS do any installation! We are very disappointed in the lack of service and merchandise.

    • Sherry L

      Date: 07/31/2025

      Title: Deeply Disappointed After Spending Over $50K at Home Depot As a long-time Home Depot customer who's spent over $50,000 in the past few years on home improvement projects, Im shocked and highly disappointed by the lack of accountability and follow-through regarding a recent countertop installation.Home Depot contracted Precision Countertops to install a kitchen counter in my home and the experience has been nothing short of a nightmare. The installation was poorly executed, and the issue was immediately apparent upon completion: bubbling and separation at the joint line of the countertop. Rather than taking responsibility, Precision offered subpar customer **********************, deflected blame, and showed no urgency in resolving the problem. Less than a year after installation, the bullnose is now separating from the countertop.But the real disappointment lies with Home Depot. After trusting your brand for years and investing tens of thousands of dollars, I expected you to stand by the vendors you hire and ensure a satisfactory resolution. Instead, I was met with indifference and red tape.Home Depot, if you contract third-party installers, you are equally responsible for the quality of their work and their professionalism. Precision Countertops failed and so did ****** this point, I'm seriously reconsidering doing business with Home Depot again. If this is how loyal, high-spending customers are treated, I can't imagine how you handle everyday shoppers.

    • Herlin R

      Date: 07/31/2025

      Incomplete and damaged closet(January 24, 2025) the entire process has been extremely frustrating. I have been calling repeatedly for months, and each time I am told that someone will contact or send an email. It has now been over 7 months and there is still no resolution. The total contract was over ****** I have already paid more the ***** Im now making payments for an incomplete and poorly executed job that has caused damaged to my home l. Im requesting full refund.

    • Tommy H

      Date: 07/30/2025

      special ordered a door. Cost $1,000 and came with a hole in it. Home depot has not responded other than ask for a picture which was sent. Tried to contact their identified *** on two occasions, and no response. Not great customer **********************.

    • Qiana F

      Date: 07/30/2025

      I called for a quote and I was told a price over the phone, I even asked if she was sure about the price several times. When I got to the store to pay for 2 custom security/ storm doors the price trippled from what Reya quoted me over the phone. The order was placed in January of 2025. She also stated that is would take 3 weeks for the customer door. It took double that time and the back door was a standard size door. I was then told that I had to wait until the custom door came in before they could install the door that was already. The installer took almost 10 hours to install 1 door. My front door came in and the caulk job is very sloppy he kept licking his fingers to smooth the caulk. I've called corporate spoke to ******* about what was going on. The last time I had any communication with her was in April. So I called again today to fund out the case was resolved and closed. Both my doors are still aren't working properly and I had to sign a document stating that they would compensate me for the inconvenience. I charged these doors on my home depot account and one manager told me to keep paying the bill on time. This is an on going problem since January. The parts aren't fitting and I feel like they are trying to brush me off. And by signing that agreement I was told I had to sign has made matters worse because they are not concerned about fixing the issues with these doors. This has been a nightmare. If the glass wasn't broken on my original door I would have went somewhere else.

    • Daniel E

      Date: 07/28/2025

      We bought a dishwasher online from Home Depot. When it arrived, we realized that it was a lot more basic than what we wanted. We tried to take it back, but were told that they would not take it back because we bought it from them online. It was not clearly stated on their website that you could not return it. Now we are stuck with a dishwasher that we don't want, and worst we are out of $350. I will not be buying any appliances from Home Depot again.

    • Wayne B

      Date: 07/28/2025

      I recently purchased a PN ******************************************************** store. It arrived with main breaker broken. I tried immediately reporting this to the local store and corporate customer **********************. Time was of the essence since I had paid a contractor to install. The individual over talked me and told me to return it and wait a week for replacement.. This placed me out of money for labor that could not be performed. Needless to say I did return it and go to your competition for replacement the same day. This is for your information. I will have to reconsider any future purchases due to the way I was treated over something beyond my control.

    • Brenda C

      Date: 07/26/2025

      Never purchase carpet here. Purchased carpet with a 25 year warranty; one year after installation my carpet has become crunchy like walking on egg shells. First Inspection of carpet came back as manufacturers defect. Home Depot said they didnt know if it was the carpet or the pad so they requested another company to do another inspection. That inspection said that the noise is a normal occurrence with tufted carpet. Obviously Home Depot shops til they get the answer they want. They wont stand behind their products. Now Im left with crunchy carpet.

    • Darrell M

      Date: 07/25/2025

      I am disabled and CURRENTLY being discriminated against due to my disability. I order a water heater Monday paid for heater install and the heater was delivered and installed by home depot 3rd party. 2 days 2 days later no got water call company that installed they said call home depot home depot says call manufacturer HOW its 4 days old I asked for my heater to be connected properly and nothing silence 2 days now I call the store for a refund **** and ***** said thry were going to help .well they DID NOT another hot weekend no water to shower im disabled I have no family here to go to and no where to take a hot shower Refund me in full get your junk out my house. I will NEVER USE HOME DEPOT AGAIN!!!!!!!

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