Reviews

This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  The Home Depot

  8010 Giacosa Pl Memphis, TN 38133-5300

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  The Home Depot

  1050 Thundering Herd Dr Barboursville, WV 25504

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  The Home Depot

  1740 Fleischli Pkwy Cheyenne, WY 82001

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  The Home Depot

  23420 68th Ave S Kent, WA 98032-1811

Review Details

• Review fromAbigail P

  Date: 09/16/2025

  1 star
  The worst customer experience Ive ever had four failed delivery attempts, six weeks later, and I still have no washer or dryer.Ive now gone through four separate delivery attempts with Home Depot, and each one has been a disaster:1st attempt: ************* refused to bring the unit upstairs because it was too heavy, and just took it back with them.2nd attempt: The washer arrived damaged. Instead of resolving it, the crew took everything back.3rd attempt: They brought the washer and dryer but forgot the stacking kit required for installation. Again, no delivery completed.4th attempt (today): Delivery was scheduled between 7 a.m. and 11 a.m. I took time off work again to wait. By 11, no one had shown up or called. When I called customer **********************, I was told the stacking kit should have been shipped separately by *** and that I was expected to schedule delivery only after receiving it. No one ever informed me of this. If that was the process, why schedule delivery at all?To make matters worse, the representative I spoke to today promised to check everything and call me back. Its now past their business hours, and no one has called me back.This ordeal has wasted over a month and a half of my time, multiple missed workdays, and countless phone calls. On top of that, *** had to pay for and haul laundry to a laundromat multiple times, which is both expensive and exhausting.The ******************** between Home Depots delivery team, customer **********************, and logistics is staggering.I am deeply frustrated and extremely disappointed. I will think twice before ever purchasing from Home Depot again, and I strongly advise others to consider alternative retailers if you value your time, money, and peace of mind.

• Review fromSherry H

  Date: 09/15/2025

  1 star
  We purchased a garage door it was damaged. There only solution was for us to pay another $3,000 to get it replaced after we already spent $4,500 on the door to begin with. I think there was something else that they could do to help. We spend a lot of money in there store. We went all the way to the top of their company so beware they're not going to help you if they deliver something and it's damaged. Their solution was well. You have it over 14days. Why would you unpack something before you need it? I am very up happy with they way they treat there customers. I would give them zero Stars but you have to give some kind of star so it will publish this so no one else gets taken advantage of like we did.

• Review fromCarole B

  Date: 09/15/2025

  5 stars
  We shopped this location and and from the minute we walked through the door we were met with an offer of help. We then walked to the aisle for lumber and we were met with another employee who helped us. Then we were helped by **** in lumber who chose the best piece for us and cut it to our needs. We were then helped by a customer in tools who even came back to make sure we found what we needed. Leaving there we went to the paint department and had a nice young man offer to help us. He was also a customer. It was a beautiful positive day spent at this Home Depot. The cashier was also friendly. Great experience and we felt elated. It lifted our day and spirits to have been treated so nice my all. We are in it 80s and have experienced many non friendly help so this was a real treat.

• Review fromCathy P

  Date: 09/14/2025

  1 star
  DO NOT use Home Depot's Decor services. Contracted with them to do a lower cabinet reface in my kitchen. Sales *** assured us that the existing upper cabinet shaker doors would match the new lower door! NOT!! A lie!!The project was contracted in May and was supposed to be completed week of August 18th. A non-English speaking installer arrived with only part of the supplies and was not capable of discussing the project with us. He did a sloppy, incomplete job, took up trim off our wood floor that should have been reused and discarded it, tilt drawer doesn't shut, new sink base piece was not in supplies and shaker doors don't match existing doors as promised, installer used old heat vents that don't match and molding that we did not agree to. Home Depot does not care about customer satisfaction nor establishing themselves as a reliable home decor company. DO NOT USE THEM!!!!

• Review fromAnthony T

  Date: 09/14/2025

  1 star
  At the request of Home Depot******** office, I have recently submitted a complaint about a manager named ******, of the Kannapolis NC store, swearing at and verbally abusing her employees on the store floor, where customers can see and hear. Shortly after that, the store manager called me and promised me that it would be handled. I have just learned what "handled" means to Home Depot."Handled" means that during an employee meeting, ****** scolded her employees for being "too sensitive" and told them that there is to be no more swearing on the floor. She did not acknowledge her actions, she didn't apologize. She blamed her employees.This is Home Depot's version of "handled."

• Review fromDERYL R

  Date: 09/13/2025

  1 star
  HOME DEPOT Cascade located in ****** on Research Center pkwy. orders for delivery #CN33215531 and order #WJ92305118 ...twice!! Twice!!! Two different people delivered the wrong product! Plus they put the order in the wrong name. I was trying to finish my garden today and I ordered a specific brand of """pure""" mulch the first time he delivered it I did not realize until they drove off that it was the wrong mulch so I called the store to have that replaced and the second ****** brought the wrong mulch again this time I stopped him because it was the wrong one and he said I can't help you and put it back in the trunk of his car and just drove off!.. this is a specific type of ''""pure""" mulch that I want for my vegetable garden it's not just to throw in a flower bed. when I called Home Depot for the third time they offered to replace it again and I said I cannot allow you to do it the third time because the third ****** will bring the wrong thing.. this is ridiculous I know you may think it's just much but I wanted this specific pure mulch for my vegetable garden not just most to throw on the ground. I'm very upset that I've been hours working with this and I will not able to complete my vegetable garden today and I have to get up and go to the store next week to see if they even have the right one in stock that is ridiculous that two people did not pay attention to what they were doing I'm very upset because now I have to wait days to get refunded for both orders back to my bank account
  

  The Home Depot

  Date: 09/16/2025

  Greetings : 
  Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
  We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
  Thank you for being a valued Home Depot Customer.
  
  

• Review fromSheenaqua G

  Date: 09/10/2025

  1 star
  HOME DEPOT IS THE WORST COMPANY TO DO BUSINESS WITH!!!!! I signed a contract with them on 02/01. Today is 09/10 and I am still fighting with them. Communication is horrible and customer ********************** is the worst. They demand all their money upfront because they know they would lose money at the way they operate. I ordered doors and windows (all impact). The freaking door has the panels glued to it and they are coming off. The installers saw the issue but of course they can only do what they were hired to do by Home Depot. You have to go through Home Depot to get it resolved. Now I have to spend money with an attorney to get my issue corrected. This is the only language people understand these days is lawsuit. I will be blasting them all over social media and I hate social media.

• Review fromLUGENE D

  Date: 09/10/2025

  1 star
  To Whom It May Concern,I am writing to formally file a complaint regarding the completely unprofessional treatment I received from the staff at Home Depot concerning a window installation project.I paid $15,000 for a service that was promised to be completed by March 2025yet it was not fully completed until after Labor Day in September 2025. While I understand that delays due to part availability can occur, the manner in which this project was handled was disorganized, dismissive, and disrespectful from start to finish.Throughout this ordeal, I was repeatedly assured that an adjustment or credit would be issued once the job was finally completed. Instead, I was met with blatant disregard. Sales Manager *** ****** responded to my concern with the words:Do what you have to do. We have a team of lawyers. Take this $100 cash or gift card.Not only was this insulting, but no apology was offered for the months of inconvenience and the added costs I incurred due to energy inefficiencycaused by faulty installation that allowed outside air into my home. Mr. ****** further minimized the issue by labeling it a mere cosmetic problem, despite the fact that the team had to completely uninstall and reinstall the windows to fix their error.This experience was not only frustratingit was deeply disrespectful. I will never do business with this Home Depot location again, and I will never recommend their services to anyone. No customer spending this kind of money should be treated with such indifference or disregard for their home, time, and peace of mind.I am requesting that this issue be reviewed by the Better Business Bureau, and I hope appropriate action will be taken to hold this business accountable.Sincerely ****** *****

• Review fromLinda W

  Date: 09/07/2025

  1 star
  On Friday, August 29, 2025, the Home Depot (**********************************************) employed Superior Carpeting to install exterior carpeting on front and back porches and steps at my home. Some of the carpeting on back steps has become unglued. Since that time I have called Superior Carpeting at least four or five times leaving messages asking when the problem will be fixed. My messages have been ignored and unanswered.
  

  The Home Depot

  Date: 09/09/2025

  Greetings : 
  Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
  We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
  Thank you for being a valued Home Depot Customer.
  
  

• Review fromMichelle M.

  Date: 09/04/2025

  1 star
  I started seeing Seams show up in my carpet. Called Home Depot. They said to call installer. Called installer and they said that my carpet was defective. They call Home Depot and let them know that I should be getting new carpet because this carpet looks like its been spliced several times and it hasnt. Home Depot requested a 4 x 4 piece of my carpet to send to the lab to see what was wrong with my carpet. ************** came back and said that since I didnt have it professionally cleaned within 18 months of having it laid that the warranty was no and void. I never got any paperwork on my carpet. I got the receipt. They said it was stated in the paperwork. Needless to say Home Depot does not stand behind their carpet!! I would never buy Home Depot carpet again.
  

  The Home Depot

  Date: 09/16/2025

  Greetings : 
  Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
  We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
  Thank you for being a valued Home Depot Customer.