Reviews

This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Home Depot

  2455 Paces Ferry Rd SE # B # 3 Atlanta, GA 30339-1834

  
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  Home Depot

  1 Market Street Westminster, MD 21157

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  Home Depot

  111 Universal Dr North Haven, CT 06473

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  Home Depot

  1055 N Colony Rd Wallingford, CT 06492-1785

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  Home Depot

  114 Federal Rd Danbury, CT 06811-4074

Review Details

• Review fromMaria M

  Date: 07/23/2025

  1 star
  Horrible service from Home Depot #****, *********************************. On 7/8, I went into Home Depot to buy laminate floors and ended up spending over $800 just for the floors. The only stipulation was a must "indoor delivery"! So what happened next? I received an email from HD stating I had 7 days to pick up the flooring or the order was to be canceled. I immediately called and emailed them back letting them know that these 23 cases of flooring was to be delivered "INDOOR"!!! Of course, no response! So I've tried with 3 more emails/calls on a DAILY bases with no response from HD. I finally got in touch with the guy that took care of my order my order and he also agreed it was to be indoor delivery. He placed me on hold to straighten it out and after a long frustrating 15+ minute wait, he finally got back on the phone to only tell me he would call me back and of course, I never heard back from him either! At least not until several days later when they finally wanted to schedule delivery, never mentioned nor apologized for the several days of horrible service I received, I politely told them to kiss my a**! Or shove it...I'm going back to ****** where all my jobs in the past done flawlessly.. A bit more money but you get what you pay for! Never again with Home Depot #*******************************! Run don't walk....

• Review fromJonathan M

  Date: 07/22/2025

  1 star
  For the last almost 24 hours I attempted to cancel the *** online order. The customer ********************** call ********************** that is clearly outside the country has told me hope for the best that it will be cancelled. Today, upon hearing it shipped out anyway, I was told to dispute the transaction with my bank (commit fraud) in an effort to get my money refunded as Home Depot cant help a customer and a veteran. I asked to speak to a supervisor, was denied. I demanded to speak to someone in the ** who could help and now have been on hold listening to people speak Spanish for 20 minutes.I spent quite a bit of time attempting to get hold of someone at Home Depot, other than an out of country customer ********************** call ********************** who denies you the ability to speak to a supervisor. I finally found an email address, not a phone number, to file a complaint. Over 12 hours post complaint, no response. No merchandise, no refund, and no response. Shop at *****

• Review fromJack M

  Date: 07/22/2025

  1 star
  Terrible customer ********************** with respect to a multiple appliance order. Never have I heard of or seen worse customer care from a company. I warn anybody considering buying an appliance from Home Depot to buy from ****** instead.

• Review fromMelanie M

  Date: 07/21/2025

  1 star
  I bought my dishwasher six months ago and they sent someone out twice to install it properly because it kept coming out. Now its doing the same thing and they wont come back to install the right way. My old dishwasher never moved in twenty years so it has to be the poorly trained installers. Home Depot wont stand behind their product. Thats not good business! Home Depot in ******* *******.

• Review fromRobert T

  Date: 07/19/2025

  1 star
  Purchasing an appliance at Home Depot in ****, ** has been a nightmare. The Home Depot staff locally and nationally have not delivered on their promises or provided even basic Customer **********************. Home ********************** has cancelled two deliveries, on the 3rd attempt delivered a broken washing machine that flooded the laundry room and caused water damage to my first floor ceiling. Now I get to spend a great deal of time with an insurance claim with their insurer. I've already been forced to provide their insurer with the same information in two different formats. Given all I've been through (I live 45 min from this rental property), I simply asked for just a little help with getting an exact time for a replacement delivery and all I get is excuses as to why the third party hauler won't do that despite the fact they work for a large company like Home Depot. I have a time window, but they haven't provided me with a truck tracker this time so I have to sit around and wait there and have no ability to see if there are delays, etc.We've had discussions with the ***** NC acting store manager the Assistant Store Manager, many people at their 800 number, and lastly the *********************** They're all full of excuses but no assistance

• Review fromMichael K

  Date: 07/19/2025

  1 star
  Home Depot Credit Services erroneously took two statement balance payments on the same day (7/14/2025) totaling $28,130.32. This amount is more than the balance owed and surpassed the credit limit of $20,000. Customer ********************** stated ***** hours of a return of less than the additional ACH and the money wasn't returned. Customer ********************** manager ******** said, "it should be there tomorrow" (7/17/2025) and it did not get returned to the business account. Calling again on 7/18/2025, ******* stated it would take 10 business days and ******** was unavailable or unable to be transferred to my calls. As of 7/19/2025, the additional funds have not been received. Home Depot Credit Services, in my mind, have stolen funds from my business bank account and have held it without regard to their stated return timelines.

• Review fromTali L

  Date: 07/18/2025

  1 star
  Just spent over 6k in the fall and recently bought an oven for 3k that has been a nightmare for delivery and service. Forced to reschedule my delivery date, I had to call the day before to say I had yet to get a confirmation, only to be told that they actually were not coming because the date they gave me was a mistake, and they were booked up. I would have wasted a day at work if I had just sat and waited for them, since no one called to warn me that I was not getting my delivery as promised. I finally got my oven delivered and realized the door was not lined up properly, and something was off. The delivery guys told me they couldn't handle it and that I would have to call Home Depot to get a tech out. The tech called me on the wrong date and told me he was on the way to our house. When I explained he messed up, he AGREED that he called in error and would see me tomorrow. BOTH my husband and I stayed home ALL DAY on the right day, and he NEVER showed or called. When I called the cell number he called me on the day prior he answered and said he took care of it and spoke with my husband. I apologized and hung up, thinking that while I was in my bedroom on a call, I must have missed him, although I saw no one on my security camera. When I asked my husband, who was downstairs also working, he said no one came. Called the guy back, thinking he must have gotten me mixed up with another customer, and he refused to answer his phone. We both stayed home all day just for no one to show and to be LIED to! When I called customer **********************, they agreed that all of what I said was right, but refused to accommodate, knowing that their tech had screwed up and lied about visiting and that they had the wrong date in the system, seeing that I had proof since it was scheduled through the customer support chat. This was a constant back and forth pleading them to come out same day or sooner, seeing that they had screwed up one too many times.

• Review fromRobert S

  Date: 07/18/2025

  1 star
  Ordered a Hampton ********** 6/26/2025. It was delivered 7/01/2025 and the container (box) was destroyed with parts hanging out in several places. I used bad judgment and accepted it. Pulling parts of the broken cardboard back it revealed badly bent parts of the frame. My wife and I started the return request the next day and it was a nightmare. The number of "Verification codes" alone will drive you crazy. We were told the Return Process has started but we had to schedule a pick-up time with ********* and they would contact us within 1-2 business days. This didn't happen. After quite a few calls and days a truck arrived to pick it up, however they said they couldn't take it because the box was coming apart and they will have to send another truck with a pallet to pick it up. This is July 18 and no one has contacted us. My wife contacted them to get an idea of when a pick might be and they didn't know. Side note: About a month before this I ordered a picnic table (LifeTime)and received an email about a week and a half later that it had arrived at our Baytown H.D. store. I was told all that was required for pick-up was Name address and phone number. I was at the store at 8 AM and they could not find the table or the order. Wasted time, wasted trip. At one time Home Depot was a good store but things for some reason have changed. H.D. is no longer on my go-to store.

• Review fromGertie G

  Date: 07/18/2025

  1 star
  I purchased a washer and a warranty in April 2025 having problems with it tried calling customers ********************** not getting anything but the run around and being lied to

• Review fromLilja R

  Date: 07/17/2025

  1 star
  I ordered flooring online from Home Depot and paid extra for special delivery expected July 15th. Im 9 months pregnant, my husband just had surgery, and I had contractors scheduled the next day to begin installationeverything was coordinated around this delivery.Instead, I spent two full days chasing down answers. I called six times, was given inaccurate delivery windows, and never received clear updates. On July 16th, I was told I was next in line and that Id get a call from the driver. The app even showed real-time tracking. Then it suddenly switched to missed delivery with no call, no attempt, and no explanation.Ive spent hours on hold, had multiple calls dropped when asking for a supervisor, and still received no follow-upeven after being told the issue was escalated. I was promised discounts (which barely cover the added stress and wasted time), but no one seems to actually be able to resolve anything.This has caused major delays, financial inconvenience, and emotional stress during an already vulnerable time. Home Depots delivery coordination and communication systems are broken. I will never order from them again and wouldnt recommend anyone else do either