Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,015 Customer Reviews
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Review fromDorin M
Date: 10/29/2024
1 starI ordered some Milwaukee packout boxes for a great deal on their website. Turns out home depot said it was an error and cancelled all my orders. I have been a long time pro member and this is just wrong! It is not the fault of the customer and my orders should not have been canceled after they were placed and awaiting shipping.
The Home Depot
Date: 10/30/2024
Greeting ***** *******
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJuan A
Date: 10/29/2024
1 starMy online order was canceled for no reason. I was really.looking forward to receiving my items ordered. Very bad business. Being that I do order and buy quite a bit from home depot. This certainly makes me think twice about doing business here. Order Number: WM86219859 **** ********The Home Depot
Date: 10/30/2024
Greeting **** ********
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromDillon R
Date: 10/29/2024
1 starRecently ordered some items off of your website that were on sale and come to find out you guys miss priced them. The order I input was cancelled due to nothing being in stock, but when you go to the website they show In stock and ready to ship. I will not be purchasing from you guys again due to this incident.The Home Depot
Date: 10/30/2024
Greeting ****** Roth
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromRobert K
Date: 10/29/2024
1 starI purchased an axe on September Then I return it on September at Home Depot store, location *************, ** store number . Since i returned the item, I have not received a credit to my Home Depot credit card account, i I called on October the to ************************ and was told to submit proof of purchase. Here is confirmation number- Then I fallow up on October and representative from *********************** confirmed that they received the copy of my purchase, and I was told I should receive my credit within 3 business days. I jus checked my credit card statement, I have not received any credit yet.The Home Depot
Date: 10/30/2024
Greeting ****** *************
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromLaverne G
Date: 10/29/2024
1 starI ordered a patio door from them (special order) they installed. After the installation which took place during the summer, when it wasnt so hot outside I went to set on my patio and too my surprise when installing the door they used a mallet hitting the frame to get it into the opening. Unfortunately they chipped the frame. From the very beginning I had nothing but problems with Home Depot from the installation to missing parts. If you ever use them for a project please check behind the installers making sure you are satisfied with there work. After talking with everyone from the store manager, district manager and emailing the ********* Im still not satisfied. Just be aware of the big box company doing business because money is there main objective not customer **********************!The Home Depot
Date: 10/30/2024
Greeting ******* ******
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromErica T
Date: 10/29/2024
1 starI asked for help sent to the aisle I was in. I waited 20 minutes just to have the man show up with clear annoyance he had to. He said they didn't sell 1lb refillable propane. I corrected him saying they're sold online. I asked if he had an adapter to use certain butane with a certain camp stove. He quickly said no & mocked me, twice insisting I read the instructions before using the stove, saying that much was clear before looking over at my male friend & laughing as he mansplained stuff I never asked or implied. He said they didn't make what I needed (untrue again). *** up I moved on to my next question if they had adapters to refill a small propane tank from a big. He loudly said "I don't know how many more ways I can say it's impossible". I insisted he didn't understand my question and told him I was no longer talking about the butane. He rudely reminded they don't carry the tanks, to which I said I would obviously be buying it online and that since he's given me at least two wrong answers, I was done with his attitude & nonexistent intent to "help" me and would ask someone who knew what they were doing and wasn't condescending from the get go. Up front, I sought out a manager to talk about my experience. Even he had a similar look of annoyance despite how polite and calm I somehow still was when I asked him. On top of this, the employee at "self checkout" insisted on scanning the few items in my cart himself, something they've done the last four times I've shopped there. A friend of mine had a similar experience at self checkout, and according to online forums the company is notorious for treating people as if they're thiefs. I'm not sure why they have self checkout at all but what I am sure of is I won't be going to a check out lane at Home Depot ever again. A pricey mistake they made considering how much I used to spend there just to consistently be treated like a thief have a rude sexist guy in orange (who doesn't know what they sell) basically call me stupidThe Home Depot
Date: 10/29/2024
Greeting ***** ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromYvette D
Date: 10/28/2024
1 starIf you are buying appliances, to include washer or dryer, do not shop at Home Depot!! They only give you 24 to 48 hours to return it and will not allow for any returns or replacements beyond this window. I purchase a washer and dryer at Home Depot; however, the contractor determined I needed a stackable washer and dryer to fit the space rather than the separate individual washer and dryer I purchased. I therefore, reached out to Home Depot. Talked to several managers, as well as the resolution team so see if I can exchange the washer and dryer for a stackable one and pay any difference and my request was declined. Home Depot said they dont have space to accept any returned appliances and their store policy is only 24 to 48 hours for returns. I am now stuck with a new washer and dryer set. Both has a 5 year warranty, that I cannot use. (I didnt ask Home Depot for a refund for these items. I only asked that these items be exchanged and they declined). The washer and dryer plus warranty totalled over 2 grand. The management team at Home Depot said its buyers remorse. Please beware before shopping for appliances at Home Depot.. shop around please!!. I hope this wont happen to anyone else. Please be safe out here. This took place at the Home Depot in waldolf md. *******, *** and several other managers told me it was nothing they could do to support. I am highly disappointed ??!! I asked to have this situation escalated to the corporate office. Still no help from managers at Home Depot. I am greatly saddened and disappointed and will be taking by business else where.The Home Depot
Date: 10/29/2024
Greeting ****** *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromDan D
Date: 10/27/2024
1 starPlaced an order on their app, and received a discount. Order processed and card was charged. Only to get a call 4 hours later that there was a glitch in there system and they were canceling the order.The Home Depot
Date: 10/29/2024
Greeting *** ******,
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJohinell M
Date: 10/27/2024
1 starI bought online two cabinets, for some reason (I don't know why) they delivered only one and the delivery person stated "she will come back with the second one right after", but never happened. After hours waiting without any notifications nor follow up, I called The Home Depot and they just "apologies for the inconvenience"... Long story short: I have been with this "apologies" already 5 or 6 days since my purchase. Nobody called me, nor text me. I have to call them every single day to get the same response: "sorry, bla, bla, we are rescheduling for today". I have no idea when it is going to be "today" because it is not "today" since a week ago. This is more than disrespectful. They are fooling me.The Home Depot
Date: 10/29/2024
Greeting Johinell ******,
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromPaul R
Date: 10/27/2024
1 starI recently placed a large online order with Home Depot for storage bins, expecting them to arrive intact and with lids, as stated on the product listing. When my order arrived, however, many of the bins were damaged or were missing lids entirely. I immediately contacted Home Depots customer ********************** for assistance, and this is where my experience took an even worse turn.I spoke with four different representatives across multiple calls, each of whom seemed unwilling or unable to resolve the issue. The most frustrating part of this experience was being repeatedly told that there was no way the bins could have arrived without lids because the lids were supposed to be attached during shipping. It felt like I was being gaslighted by each representative, who insisted that missing lids werent possible, despite my having photo evidence showing they were indeed missing. I had to reiterate my issue and provide proof multiple times before anyone took it seriously.After several frustrating interactions, I finally escalated the issue to a store manager. While she was able to offer a partial refund, she was dismissive, unfriendly, and ultimately hung up before answering the remaining questions I had. Her demeanor left me feeling unheard and disrespected. Ive rarely encountered such poor customer **********************, especially for a large order like ******* the end, I was partially refunded, but I never received the missing lids or any replacement bins for the broken ones. Im filing this complaint with the BBB because I believe Home Depot should take more accountability for their customer ********************** practices and ensure that representatives respond respectfully and knowledgeably to legitimate issues. I also hope they improve quality control for deliveries so customers dont have to go through similar experiences. Im hesitant to place any large orders with Home Depot in the future due to this experience and would encourage them to address these issues proactively.The Home Depot
Date: 10/29/2024
Greeting **** *********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
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