Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,018 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEdwin Louis C
Date: 02/07/2025
1 starI purchased an ** washer, pedestal, protection plan, necessary parts online. The total cost was $ *******The washer to be delivered 1/22/25 was canceled by the delivery carrier d/t worker injury. The reschedule date was 1/25/25. On 1/25/25 the washer arrived damaged. I refused delivery and documented the event. I also cancelled the order on 1/25 and purchased a washer elsewhere. As of this writing. As of this writing I have only been refunded two separate amounts $295.74 and $280.00 on two separate days. When pursuing my initial inquiry yielded a response that I couldn't get a refund until ** received the return damaged item. I PAID HOME DEPOT BUT *********** MY REFUND? THAT ISN"T FAIR. On 2/7/25 and after multiple calls I was told it was a computer error and should receive my refund in 3 days. I would never have heard of this error unless I called. Home Depot has kept the majority of the refund due. This is my money! I don't have it! I'm a retiree and need it. After reading ****** K review, it appears a trend towards Home Depot FRAUD may be a possibility which I will pursue if necessary.
The Home Depot
Date: 02/10/2025
Greeting *** ********** (,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromFrank W.
Date: 02/06/2025
1 starI ordered an expensive floor with Home Depot. When it came, it was the wrong floor, 16 boxes were delivered and dropped infront of my garage. They sent the wrong floor. When I called Home Depot, I was told to handle it now on my own. I told them I am not responsible for it and would nut pay. The female employee told me I would still pay, laughed and did not care. They gave no answers and did nothing. I will not lift a hand to move it. I will never walk in that store again, its dirty unorganized store. The employee I talked to, is just a representation of this new world sadly the Wallingford Home Depot, is now an organization that is trending down hill. The store is 5 minutes away, you would think someone would come over and put a tarp on it. Nothing. No help. I still need to get the correct floor. Unfortunately ***** does not carry this floor. I will not step into the *********** store, so I will go to the southington store. My house? Still not finished. Half a floor. Because the wrong floor was sent. Then I call for help. Nothing. Just the employee mocking me, pretending she doesnt hear me, then telling me I am on my own then telling me I am responsible for the 16 boxes and hanging up on me.The Home Depot
Date: 02/18/2025
Greeting Mr. ************************ you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromKevin M
Date: 02/06/2025
1 starI ordered an All-in-One drywall through the Home Depot app and confirmed the delivery time when they called me. The day after the delivery was supposed to happen, I called them to see what was going on, and they informed me that they couldn't deliver my order. Instead of providing a refund and canceling the order, they charged my credit card and have since ignored me. Now I'm stuck fighting to get a full refund for an order that never arrived. Extremely disappointed with the service!The Home Depot
Date: 02/10/2025
Greeting Mr. ****** ,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSyeda S
Date: 02/06/2025
1 starHome Depot of **********, ********. **************************************************************** ************* My mother has paid them for blind installation 4 months back. They have literally made my elderly mother cried. She is been calling them for installation and they schedule it and never show up. Customer ********************** is horrible.The Home Depot
Date: 02/07/2025
Greetings ***** ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromMontrose R
Date: 02/04/2025
1 starMy name is ***** and I purchased a Milwaukee heated coat from the ************, ** store. The first coat didnt seem to work. I returned it and we agreed on a switch. The second coat did not meet my standards. It wasnt warm and did not help me in the -18 temperature we get from time to time. I just wanted my money back. I spoke to the manager **** and we went through a heated vest instead and it was no good. We opened another coat and another. They dont work. **** said he would give me my money back and after trying so many coats he refused. He offered store credit only. I called the corporate office and they agreed to refund my money on my credit card to wait 10 ten days. I called back after 7 days. They told me to call back after 10 days. I called back after ten days and no refund. The coat I have now, the battery doesnt charge and is now useless. I have working coats. Its $193.54. Im ready to take the loss but Ive heard that Home Depot just wants you to go away but I should persist. Its take an hour a day to do this and I have been doing so since Christmas. Today is February 4th. This heated coat was all I wanted for Christmas and the battery doesnt work. The cashier told me these coats get returned all the time and **** the manager says hes never heard any complaints. The service is inconsistent and it feels like lies. I contacted ********* as well and thats a whole different story. They were rude, suggested I calm down for the sake of my blood pressure over the phone. This entire experience has been a nightmare. I just want my money back at this point. Im not interested at shopping at Home Depot for anything. Im not even comfortable going into the location. The staff was wonderful but all the management team did was insult me. Please reach out however preferred. Thank you.The Home Depot
Date: 02/07/2025
Greetings ******** ***,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromScott D
Date: 02/04/2025
1 starWhen it comes time to do a remodel of a kitchen... RUN!!! RUN FAR AWAY.. do not even look at home depot!! a 3 month project took 7 months with numerous mistakes.. and if they work with Absolute Construction then you are really in trouble. Do your research.. but not with these 2 companies working together.. They made a promise that they would make me fall in love with my kitchen.. and i absolutely hate it. I even have to get my bathroom redone again.. but it will not be with them thats for sure. I managed to get a discount.. but its still not a fair amount for all that I had to go thru, which includes my being the project manager for the entire project.. constantly having to call in issues and had to move around my schedule on a constant basis.The Home Depot
Date: 02/07/2025
Greetings ***** ********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromTom K
Date: 02/03/2025
1 starOrder from Home Depot placed online, order #WM96450684 . Order details specify "Arriving Sunday Feb. 2. The item did not arrive as stated at time of order placed. When I used the customer chat, ********************** representative stated that "arriving Sunday 2/1" was an "ETA" and that it would arrive within a few days thereafter.This is fraud. Nowhere at tie of order placement or in the order details does it state any "ETA" of shipment. It only states, "ARRIVING SUNDAY, FEBRUARY 2."This fraud coaxes shoppers into thinking their package will arrive at a different, earlier time than actual, luring shoppers away from online competitors like ************ (of which I am a member) that offer next-day delivery on many items such as ******* such, my small business is adversely impacted since I cannot complete my job as reported to my client. Had I ordered from ****** instead, I'd have had the item on time. Home Depot's sales fraud has embarrassed my business' offerings in a competitive market.I have complained to the ************************ Online fraud department.The Home Depot
Date: 02/04/2025
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromethyl r
Date: 02/03/2025
1 starSame complaint no results. I have been dealing with this same issue since this particular window was installed. Same result each time. No one from Home Depot will come to see window. Just keeping ordering window. Window is installed same result. No one from Home Depot will hear my complaints nor come to see window.The Home Depot
Date: 02/04/2025
Greetings Ethyl,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Review fromLauren R.
Date: 01/31/2025
1 starIn March 2023, I purchased and had Home Depot install a carpet in my first-floor (above ground level) bedroom, which has a concrete floor. Earlier this month (January 2025), I noticed a strong mildew smell coming from the carpet. Upon pulling up a corner, I discovered dampness under the pad, black spots, and an instant, strong odor. Concerned, I conducted an in-home mold test, which came back positive.On January 29, 2025, I visited Home Depot and spoke with ***** in the installation department. I explained the situation, and she initially acknowledged that this appeared to be an installation error. Based on my research, a moisture barrier should have been installed over the concrete before the carpet pad, which was not done. ***** assured me that she would look into the matter.Since then, I have received conflicting emails and phone calls from *****. At first, she claimed that the installers performed a moisture test before installing the carpet and found no issues. Later, she retracted that statement and said no moisture test was required. These inconsistencies raise serious concerns about Home Depots accountability and transparency. Furthermore, the store manager, *****, has been copied in all email correspondence, and despite addressing my concerns to him directly, he has not responded at all.I have had this carpet for less than two years, and due to improper installation, my family is now exposed to mold. Home Depot advertises itself as an expert in flooring installation, yet they are refusing to take responsibility for this issue. Instead, they are shifting the blame onto me, claiming the concrete naturally contains moisture. However, it was their responsibility to install the carpet correctly, considering the conditions of the room.I am requesting that Home Depot:Take responsibility for the improper installation Remove the defective carpet and padding at their expense.Compensate me for the cost of a proper replacementThe Home Depot
Date: 02/04/2025
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromKristine B
Date: 01/31/2025
1 starNever again. Home Depot can't seem to get it right. They have messed up 3 large orders. A couple years ago I had to replace my patio door. I wanted a standard door, instead I received a custom door. Not a big deal since tgey fixed tge price. The door they ordered had the handle on the wrong side, therefore they had to reorder a second door. My order was delayed.Last year, I ordered a new fridge. I noticed that the water dispenser spilled water on the floor every time it was used. I called within 24 hours to return it. Home Depot scheduled a pick up date. In the meantime, I ordered a replacement fridge from Home Depot. A man came to my door to remove the first fridge, however that was not the assignment that he received. He thought he was supposed to fix the fridge. He did not speak English, therefore we communicated with the help of ****** translate. He was alone and did not have a truck,therefore he could not take the fridge. A few days later my new fridge arrived. They exchanged the old one for the new one and brought it back to Home Depot. There was some form of miscommunication because Home Depot thought that I had kept the previous fridge. They refused to refund me until I could prove it. It took 3 months and numerous frustrating phone calls to get a refund. Earlier this year we gave Home Depot a third chance. We bought a dishwasher. It was supposed to arrive on January 17th. We received an email a couple days prior indicating that it was on back order and will arrive on January 31st. Things happen, we did not complain. Yesterday, we received an email that it will arrive on February 10th. We were offered a $50 gift card for the inconvenience ONLY IF we do not cancel our order. This is insult to injury after 3 times. $50 is laughable at this point. Who knows if we will receive it on the 10th or not. I've only ordered 3 large items from home depot. Each one was a terrible experience. Never again will I order any home improvement or appliance item from them.The Home Depot
Date: 02/03/2025
Greeting ******** ********
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.