Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,026 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBill M
Date: 07/06/2023
1 starHorrible customer **********************. Home ********************** does not support the warranties for their products. Very disappointed.Review fromKevin F
Date: 07/06/2023
1 starI would give it zero stars but that's not an option.I put in an online order on 05 July 23 (approx $5.5K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. ********* said "well you have 3 customers ahead of you" I said "no-I doubt they been standing there for the 30 minutes while I was on terminal hold." She had a ******, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm ****** and drove into this h*** hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed!Shitty customer ********************** Don't answer the phone Management is weak and useless in resolving issues IReview fromJoel D
Date: 07/06/2023
1 starWe have purchased many appliances from Home Depot, including for our home as well as several rental properties. We were very disappointed when our dishwasher broke down just days after the warranty expired. I foolishly assumed that Home Depot would understand what good customer ******************** means. They did not, and we will be taking our business elsewhere in the future. It is interesting to note that the Home Depot web site boasts a 4.8+ star rating on their site while the BBB shows barely over one star...probably a more accurate reading of their customer **********************.Review fromLuis H
Date: 07/05/2023
1 starThis by far the worst outrage of a Company. Bought a washer and a dryer from this Home Depot where after a month and a half could not be delivered due to the same story of the delivery truck being broken, when we called customer ********************** they said that it was still coming letting us know they were not in sync with their delivery service which were the most rude and disrespectful employees I ever had to deal with. We canceled the order and dont think we will be coming back as the time off from work taken will never be paid back to us. They deserve negative 5 stars and for everyone thinking about buying appliances here to ******* on it.
The Home Depot
Date: 07/06/2023
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJacqueline M
Date: 07/05/2023
1 starI have been in this store for the past 25 minutes looking at this refrigerator. At least 5 Home Depot employees past me, not one asked if I needed any type of assistance. This is the Home Depot located on 281 near *****. I guess I dont look like money to them so they do not bother. Dont let the look fool you. What a waste and what awful customer **********************. Wont be coming back and headed to LOWES.The Home Depot
Date: 07/06/2023
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJerry J
Date: 07/05/2023
1 starThe Home Depot does not have internet access at their store in Brookhaven MS. ** you are in the military or retired you will not be able to get your discount. This is an ongoing problem since at least 2021. They are not willing to provide other options. Employees at the store are not helpful.The Home Depot
Date: 07/06/2023
Greetings :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromPhilip K
Date: 07/04/2023
1 starI ordered a toilet 1 1/2 days ago. I ordered the wrong rough in size. I called to cancel. I was told had to cancel the order in 40 minutes from placing it. The delivery date in 6 full days from today. "Sorry, that is our policy". I told them that the desk in my coop will refuse to sign for it. I will write a ****** Review. I will protest thru Amex. "Sorry, that is our policy".The Home Depot
Date: 07/05/2023
Greetings ******************,
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************Review fromDarrell B
Date: 07/04/2023
1 starI have placed a large order for fencing for a customer. The whole 308 feet of vinyl came damaged and I am still waiting for them to pick it up. The concrete mixer that I paid for has never been delivered nor have I received a refund for it. They delivered part of the order and forgot the rest. Had to wait to get the rest delivered. When I place two orders it took the pro desk a total of 3 hours to place the order. I even emailed the online shopping cart to them. I have called both the store and the main headquarters a total of 13 times and it is still not fixed. I WILL NEVER SHOP HERE AGAIN AFTER THIS ORDEAL. I have lost a ****** dollar contract because of this. I meet with a attorney next week. Everyone else should be doing the same. Let's get home depot shut down for goodThe Home Depot
Date: 07/05/2023
Greetings ******************,
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************Review fromRyan N
Date: 07/04/2023
1 starMy wife and I went to the ** ****** Home Depot location (*************************************************************) this morning (July 4th) around 9:30am. We saw the "Buy Six Sprinkler Heads Get 15% Off" deal and thought it would be great to repair some broken sprinklers on our day off.When we went to the self checkout with the six sprinkler heads, the discount did not come up. We asked for help and a manager came over, looked at us and said she wasn't honoring the deal. I went and took a picture of the discount in the aisle and she said there was nothing she could do.This is either deceptive advertising and fraud, or just terrible management.The Home Depot
Date: 07/05/2023
Greetings ****************
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************Review fromBrian D
Date: 07/03/2023
1 starThe workers in the store are great but my experience with the website not so much. I ordered a stove and a microwave, which has been delayed twice and is now almost 3 weeks out from order time due to back-order, but the website still has both items listed available for immediate delivery this week for my zip code. If they are back-ordered why are they continuing to sell them as in stock on their website? I can accept they did not know they were back ordered at the time of my purchase, but 2 weeks later?The Home Depot
Date: 07/05/2023
Greetings ********************
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.