Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,028 Customer Reviews
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Review fromAvery & N
Date: 05/28/2025
1 starWe recently purchased a washer and dryer this pas t April and it was installed incorrectly by the warehouse workers at home depot. The legs were not put on either product and it was not installed correctly on the pedestals. After the washer and dryer were delivered, I washed a few items and the washing machine was vibrating as well as my water pipes which ruptured after the installation by home depot that same day. I had to have my water service shut off for a day and have emergency plumbing service on a Saturday which was expensive. At this time I spoke with several managers and the issue has not been resolved at this time. This situation has been ongoing for a month now.
The Home Depot
Date: 05/29/2025
Greetings ***** & ********* :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromMary F
Date: 05/28/2025
1 starI want to give zero stars. I purchased a ******* camping blanket from Home Depot which I washed before using and it all stitching came out in the wash. I followed customer ********************** instructions for return and got proof of successful return. I received no refund or replacement and no emails or calls to update the problem in spite of many calls I made to customer **********************. I am hoping Better Business Bureau can help because even though it is a small item, it is no way for a huge company to be. They have our money and the damaged item and won't return either. They are not trustworthy!The Home Depot
Date: 05/29/2025
Greetings **** Fedora:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromAndrea L
Date: 05/27/2025
1 starI am a longtime Home Depot customer that bought one of the protection plans and have to say this has been the worst plan I have ever had to deal with. I am going to post this everywhere. I bought a hot water heater protection plan. The hot water heater cost ****** and an additional ***** for the protection plan for a total of ******. It broke after 4 years. Called the company after weeks of back and forth with no hot water. They stated we needed to get a plumber to perform a diagnostic to determine if the water heater could be repaired or needed to be replaced. We paid ****** and was reimbursed ****** of which I am out ******. The plumber diagnosed that the heater would need to be replaced. We had to pay ******* for the new hot water heater and installation of which ******** said they would reimburse us ****** plus tax and would not pay towards the installation. This plan cost me ****** between the plan of ***** and the balance of ****** for the diagnostic to get reimbursed ******. Save your money and do not buy the protection plans. Im so angry and feel as though I was duped and do not want to do business with Home Depot. They sell these products and push them on the consumers knowing this is a crooked system. I had done business with this company for some 34 years. This is a scam and I will be sharing this with the better business bureau.The Home Depot
Date: 05/29/2025
Greetings ****** ****** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromKathy H
Date: 05/27/2025
1 starBuyer Beware - Refund Policy I purchased a rug online and had to return it because of it started to tear in one of its sections. This rug was still under manufacture warranty, so I started the process to return the rug but since it was thru a third-party vendor, no customer ********************** *** was familiar with how it should be returned. I spoke to 6 ***s and finally got someone with the knowledge on how this should be accomplished.The rug was pick up by *** and delivered back to the warehouse on May 15 but I have not received a refund yet. It seems that merchants may charge you immediately for an item but take their own time reimbursing your refund which is not fair to the consumers, so buyers beware because to this date I have not received a credit to the card used.The Home Depot
Date: 05/28/2025
Greetings ***** *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromMichelle A
Date: 05/27/2025
1 starVery beginning I had issues: ordered a washer/dryer, confirmation email/site said I would receive an automated call the day before with a delivery window/30 minutes before delivery the day of. Never received anything. Did my do due diligence to get any information about delivery. Day of delivery: text message within the window stating it had been delivered to the address. 4 hours of waiting, never saw a truck go by for delivery. I called again and was told they had the correct address/picture taken of where the units went/no address. Convenient right? Put on hold, apparently trying to get a hold of the delivery service. While on hold I had another call from Home Depot asking how the delivery went, that person tried to figure out what happened. Told me the system had been down for 40 minutes. System down for 40 minutes when they were able to pull up pictures of where it was delivered?While on Hold the delivery service showed up saying they went to the wrong address. 1 unit of 2 in the doorway-they couldnt fit it down the stairs because the door was in the way. It was deemed undeliverable due to not having the door off the hinges. Notes section asked to have them remove the doors. Only certain hinges can be removed which wasnt stated anywhere. Give us detailed instructions of what can and cant be removed or tell us over the phone. Now I had to call again because it was suppose to be rescheduled and I was suppose to receive a call. Told over the phone they have a different phone number (happens to be my aunts number because she bought me the units). I just went from the correct phone number to the wrong phone number (her info was only in the billing section NOT the delivery address section).Home Depot should be ashamed of their delivery services. I thought **** was bad. This is 1000 times worse. Discounts are great but not worth the frustration. Id rather pay the extra money than go through this again.The Home Depot
Date: 05/28/2025
Greetings ********,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSandra P
Date: 05/23/2025
1 starI paid $40 to have them come to my home and measure to replace my front door. They did. I went to store to purchase a door. Very poor customer **********************, so I decided to leave and do business somewhere else. I asked them to give me the measurements that I paid for. I was told the measurements are the property of Home Depot. How is something I paid for their property. Ridiculous! This is not my first bad experience at this location.Review fromClifford C
Date: 05/20/2025
1 star************ warranty from Home Depot for a ******* washer. Washer bearing went out last year before Christmas 2024. ***** Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. ******* scheduled service no one shows *******, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call *******, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from ****** and they have their own warranty service department.The Home Depot
Date: 05/22/2025
Greetings ******** ***** :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromVal T
Date: 05/20/2025
1 star40 minutes of my time completely wasted. I had a pellet stove, explode after six hours of use, blew up my whole home, glass everywhere smoke everywhere, and now my electric bill is almost $2000 a month because my home is so large and Sedgwick is taking their sweet time and Home Depot does not care and literally hung up on meThe Home Depot
Date: 05/21/2025
Greeting ******* *******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromJay B
Date: 05/19/2025
1 starWe ordered a Prismaster Fireplace Insert that was delivered by *** on Monday, May 5, 2025. It was badly damaged and the glass was shattered. I only opened the top of the box and never removed it from the box. I called to have it returned and it was picked up by *** on Tuesday May 6, 2025. We have not received a refund as of Monday May 19, 2025. In speaking with Home Depot on Monday, May 19, 2025 we are told that *** is holding the package because it is damaged and we will not get a refund until it is returned to the manufacturer. If *** is holding the package, how can it ever reach the manufacturer? We have all the photos of the damaged package. Why didnt *** report the package damaged in the first place, instead of delivering it to our home? Why is this process so broken that it penalizes the customer?The Home Depot
Date: 05/20/2025
Greetings *** *****:
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSusan D
Date: 05/19/2025
1 starIf I could leave a negative star count I would. I purchased a fire pit table and was delivered a utility rug. Home Depot has processed my refund but I don't get my money back until they receive the rug back. They scheduled a pick up and never showed up. I wasted my entire weekend. On Saturday waiting for a delivery that then happened to be wrong and then they told me they were coming on Sunday from 8 am - 8pm and never showed up. I called again today and so they say they have scheduled a pick up yet again but do I have my money? No I don't. So home depot makes a mistake on my order that costs me $350 until they correct THEIR mistake. The audacity, how dare you take peoples money like that. I am in the middle of an entire redo house project and had every intention of using Home Depot for the entire project. Not any more. They can't even deliver a table accurately and refund you money.The Home Depot
Date: 05/20/2025
Greetings ***** ***:
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
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