Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,895 total complaints in the last 3 years.
- 3,463 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2008 Home Depot sold and Installed a kitchen update that included an over-the-range microwave on a single cabinet. In April, 2023 the cabinet with microwave came crashing to floor without provocation. The cabinet has a lifetime warranty from Kraftmade. However ********* says the cabinet was not installed according to their instructions. Now Home Depot says these may not have been the same instructions. However ********* has confirmed that the instructions provided in their current response are the same as 2008. They are the same instructions as the same instructions in Home Depot's specification book at the time. Home Depot has told me that they will not accept full responsibility for kitchen cabinet installs even if their installers failed to follow instructions provided by the manufacturer. I now have a negligently installed wall cabinet and over-the-range microwave on my kitchen floor for over a month. Home Depot offered $500 but will not address the reinstall.
Business Response
Date: 06/14/2023
June 14, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************RE: *************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.The Home Depot has reviewed this case and reached out to all parties involved. In doing so, it has been determined that there is no supportive documentation that support that the installation in 2008 was not installed correctly. The reasonable offer to cover cost of reinstallation/repair was turned down and no other offers will be made and are null and void at this time. At this time, the request made by ******************************* has been respectfully denied.
If any additional assistance is needed,please advise the customer to contact the agent who reached out to them (***** @*************************).
With that being said, we will continue to monitor the progress of this matter, until we reach a final resolution. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: 32777985Customer Answer
Date: 06/15/2023
Complaint: 20130006
I am rejecting this response because:
Your response is a lie. Documentation from the manufacturer that their instructions were not followed by the installer in 2008. The same instructions furnished by the manufacturer in 2008 match the instructions furnished to Home Depot in 2008 for their contractor spec book. Home Depot was the installer.Also the offer made by Home Depot was not reasonable. It failed to consider the remaining loss I was willing to accept with the loss of an otr microwave/convection oven. Also because Home Depot refused to do the reinstall, a similar retailer was sought. Similar to Home Depot they have a minimum installation fee. The offer failed to take this into account.
Sincerely,
***************************Business Response
Date: 06/19/2023
June 19, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *************************** / BBB Compliant #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent home improvement.
The Home Depot has reviewed this case and reached out to all parties involved. In doing so, Home Depot provides a one-year labor warranty.The reasonable offer to cover cost of reinstallation/repair was turned down and no other offers will be made and are null and void at this time. At this time,the request made by ******************************* has been respectfully denied.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we will continue to monitor the progress of this matter, until we reach a final resolution. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 06/20/2023
Complaint: 20130006
I am rejecting this response because: their response remains the same. They were negligent and should fully own up to it with replacement product and installation costs.
Sincerely,
***************************Initial Complaint
Date:06/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/2/23 date of original purchase Order# WE17197183. Reordered on 4/8 Order# CP63413632. Total Price ******. I made a purchase on 4/2 for 10 blinds. The blinds were delivered on 4/6 but I didn't receive them. When I came home no blinds were on my porch, I called Home Depot immediately and advised them of this. The rep informed me I'd have to reorder them and speak to card services to get an adjustment. I reordered the blinds and spoke to card services who in turn opened up a dispute. The dispute was recently closed and I was told I'm responsible. We only have 10 windows total in my townhouse. I do not need 20 blinds and don't have a problem paying for the 10 that I repurchased. I don't need 20 blinds and would like a credit back. When I tracked the package, the blinds were delivered, I confirmed that was my porch they were delivered at but I didn't get them at all. I would like to be reimbursed. Why would I pay for something that I didn't receive. The second time the order was placed, I did a store pick up which ended up not having one of the *************** that I ordered. I don't feel like I should have to pay for something that I didn't receive. Tracking# ************Business Response
Date: 06/02/2023
6/2/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
***************************************************************************************** 30303
RE: *************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive confirmed that ***** took pictures showing the delivery of blinds sitting in front of the customers door, our customer confirmed the photo on ***** website was her home. We confirmed with the customer ********************** is not responsible for items after the delivery is made to the customers home address.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 06/10/2023
Complaint: 20129645
I am rejecting this response because: I asked if the 2nd replacement order could be placed on a no interest order just like the 1st stolen order that was delivered on the porch. Still waiting on a response as I was given direction by the customer ********************** agent to reorder the blinds and then contact my card issuer for a credit (which was misinformation) my 2nd order should also be covered under a no interest order since that was the one that I physically received. I left a voice mail and sent an email to *************************** asking the same question but no response just yet.
Sincerely,
***************************Business Response
Date: 06/15/2023
6/15/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************** 30303
RE: *************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive assigned to our customers case was able to partner with CitiBank to approve 12 months of interest free financing for order CP63413632. Our customer was advised it may take up to two billing cycles to process and missing any minimum payments may result in the offer being invalid.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 06/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 8,2023 I purchased a Genie Garage Door Opener with installation for $295.00 from Home Depot. It was installed on August 18, 2023. Last May 10, 2023 the Garage Door opener was not working. It will not close so I called the Cactus ******************* whom Home Depot contracted to do the installation. Cactus Garage Door did not want to fix the problem and told me to call Genie ********************* Genie ******************* did not want to send a repairman to fix the problem but instead sent me a ************* and a Wall Switch to install as replacement. Since I have a BAD Back I asked somebody to install the replacement parts Genie ******************* sent. It DID NOT WORK so I called Genie ******************* on May 22 and informed them. Genie ******************* sent me a Black Cover on May 29 and asked me to replace the old one. Again, the Garage Door did not work so I informed Genie ******************* thru email but I did not received any response. On May 31, 2023 I went to Home Depot and requested a refund or replacement for the defective Garage Door Opener. I waited for an hour so the salesperson informed me they will call Genie ******************* for a resolution and will informed me. I still have not received a proper resolution for the problem.Business Response
Date: 06/08/2023
June 7, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
*****************************************************************************************************
RE: ******************************* / BBB Case #: 20129351
Dear **************:
We acknowledge the receipt of the BBB Case #: 20129351.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalations team partnered with ***************** who agreed to replace and install a new garage opener at no cost to the customer. The customer confirmed that ****************** was successfully completed on 6/6/2023. As a customer ********************** gesture and accommodation, the Executive Escalations team offered a gift card for this experience, to which the customer accepted.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case No. ********Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order WE19769170. Order was returned but refund never given.Business Response
Date: 06/06/2023
June 6, 2023
Attn: *****************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE:************************* / BBB complaint # ********
Dear **************:
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding an online order placed with The Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. The Home Depot Online Support Team has attempted to contact the customer via phone and email and has not received a response.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number: ********Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not receive the items that I listed below even though a non Home Depot delivery person state they were delivered at my address of : ****************************************************************** On 6/01/2023Business Response
Date: 06/12/2023
June 12, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
******************************************************************************************
RE: *********************** /BBB Case #: 20129128
Dear **************:
We acknowledge the receipt of the BBB Case #: 20129128.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations Team confirmed order WP68505886 was cancelled due to "transaction not allowed" and the customer was fully refunded. The team notified the customer via email to confirm the status of orders WP68505886 and WP68594821, and provided the appropriate contact information for further assistance.
With that said, we have addressed the customers concern and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case No. ********Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 15, 2023, Home Depot Credit Services withdrew $1598.13 from my **** of America checking account without my authorization to pay towards fraudulent charges on my account. This is an unauthorized transaction. I also have a auto payment set up to pay monthly if there are any changes on my account. I called them to resolve this on 5/16/2023, told them to return my money next day, as I had urgency to pay my medical bill through my checking account. Home ********************** has not returned the money until today; this has cost me $500 hard loan fee to pay medical bills.Business Response
Date: 06/06/2023
***********************************************************************-4024
June 1, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite ************************************
RE: *************************** / BBB Complaint # ******** / THD Case 32765512
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding his recent fraudulent charge dispute with his Home Depot Commercial Credit card issued through *******************
Citibank (************), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (************), NA, accordingly. At the conclusion of the review and investigation by Citibank, ******************** will receive a response directly from them within nine business days via postal mail.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
******* Head
Executive Escalations Representative
The Home Depot, ***
Customer Care
*************************************************************************-4024
Fax ************
Email *********************************Initial Complaint
Date:06/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot this is an absolute nightmare. SOMEONE HELP I relied on them to purchase a whirlpool bathtub after experiencing a disaster in my own home. I called Home Depot customer ********************** to order a new whirlpool I was fortunate enough to have a 15% off coupon and Im a new Home Depot credit card member as well.. the agent over the phone was beginning to take my order, but then told me that she had no way of entering my coupon because it was an in-store coupon only we found out. The agent told me I would need to go to the store to place the order. I then left my house and went to the Home Depot store ********** in ******* ********. Mind you I have been very ill with my disability and wasnt feeling very well. The gentleman at the pro desk took my order and then when I verified if he had added the in-home delivery for $115 which I explicitly told him I had to have, he had already place the order and apologize to me and told me to call customer ********************** so that they could modify the delivery option and I would pay the difference. I called customer ********************** Within 30 minutes. The agent told me that she could not modify the delivery method and I agreed to place a new order over the phone with her, and she manually took the 15% discount off. She then advised me that the in-store order I placed for the ***************** whirlpool tub would be refunded. I called back to Home Depot tonight June 1 after noticing my Home Depot online account should know pending orders. My billing address is different than my shipping address because my whirlpool tub was purchased with the same card as I used in the store which is my bosses credit card. I have the credit card and Im also the executive assistant of the billing person.. none of that should matter, however, the agent on the phone told me my order went into verificationn, and there was no charge on our **************** card for the order! Now I dont know if Im going to get my bathtub in time! I must have IN-HOME delivery.Business Response
Date: 06/16/2023
June 16, 2023
Attn:*****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******,** 30303
RE: ***************************** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review,the store manager awaited delivery dates to be confirmed and advised not to cancel either order until one delivered. The curbside store order was scheduled Wednesday and the customer refused delivery that allowed the order to cancel and store to refund. The Online tub order was confirmed to have delivered yesterday by our customer and I have sent ****************** a Home Depot Gift card as compensation for this experience. I also notified the District and the Store manager of the incident for internal review to address the missed opportunities in canceling and reordering from the store that would have prevented the issue.
If any additional assistance is needed, the customer has been advised to contact me at the number and extension below or via email. With that being said, we are in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* Head
Executive Escalations Representative
Office:***********************
Reference Number: 32765513Customer Answer
Date: 06/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have PVD and to avoid carrying heavy shopping stuffs, I ordered heavy things online. In this case through Home Depot website. Kind of disappointed on home depot service. So I spent 199 $ on a pool chlorinating tablets online last weekend. Was surprised to see a dirty bucket without readable labels about products. It seems a product stored in a warehouse for years. So I called and was told they will pick up and refund me . Then I asked if it is possible that they just exchanged a new fresh one . Then got told that they had to refund and then reorder. By doing that, I have to pay the delivery fee one more time. Then I answered with a simple returning , but found out they will not refund delivery fee associated with purchase. Also I need to wait for them to pick up at any time from 6am to 8 pm two days later. I then went to the store and was told this is Home Depot third ************** Depot cannot do anything even though my order showed up in their store computer system. So if the Home Depot cannot guarantee the product quality of his business partner and cannot protect their customers , why allow them use their website to sell products through their system.Business Response
Date: 06/06/2023
June 6, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************** / BBB Compliant # ********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent delivery.
The Home Depot has reviewed this case and reached out to all parties involved. At this time, a refund was processed and the delivery fee for a reorder will be waived.
If any additional assistance is needed,please advise the customer to contact the agent who reached out to them (***** @*************************).With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: 32506115Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ********* item on 05-21-23 with an order number WP67541426. I called Home Depot on ***** to cancel my order. The first customer ********************** told me my order had been successful canceled, then I called again on ***** for asking the refund, they told me wait because it would take 3-5 business days. I called back on ***** and talked with LJ, she is supervisor for specialist department. She told me dont worry I should get my refund next two business days. Today is *****, I called again and talked with another customer ********************** and she kept lie. They told me my item was shipped out but on my Home Depot app didnt show anything, it didnt show shipped or tracking number, I called them to cancel my order before the item was shipped out, but they still tried to ship it out without tracking numbers. I was on vacation so I wont respond for that item because I called to cancel before it was shipped out, and they dont have any tracking number. I need the refund. Actually I could give the Home Depot another chance but I couldnt because the last customer ********************** I had been talked with very rude and kept lie, she hung up phone when I am still explaining to her, she told me should get the refund next 3 business days and I got the cancellation email already but I havent got any. She said its sent out on *****, I asked her resend it and she refused, I asked to talk to her supervisor but she didnt, she tried to stop me right there and tell me keep waiting. I need my refund. I cant wait. Here is the case number # ********.Business Response
Date: 06/01/2023
June 1, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** &Northeast *******
************************************************************************************************
RE: *******************/ BBB Compliant # ********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their recent online refund.
The Home Depot has reviewed this case and reached out to all parties involved. At this time, we provided a refund, offered the customer compensation, and *********** accepted the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (******* @ ************************).
With that being said, we have addressed the customers concerns and consider this matter resolved. Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, we made a few purchases at home depot a couple months ago. Unfortunately I lost the receipt. Also I do not have the same credit card we used to purchase it. We had to close that credit account due to some personal reason. Probably the last time I returned an item without receipt would be more than a year ago. Still my return was denied. This is very disapointing. We buy so many things from home depot. Sometimes, the receipt gets misplaced. They should understand it.Business Response
Date: 06/14/2023
June 14, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***********************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store management team has received the customers complaint and his return history/denial is currently under review. The Home Depot will need additional time to resolve this complaint and ****************** case will remain open until the investigation is completed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 32763548
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