Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10,132 total complaints in the last 3 years.
- 3,467 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff LO The consumer states the dishwasher was installed wrong and corporate advised her they should have had a plumber install it. It was leaking water and it ruined the dining rook carpet and the kitchen floor. The sent her a heck for $1274.00 but that only covered the carpet, the kitchen has not been repaired and she was quoted $3000.00 for repairs.
Business Response
Date: 06/05/2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
*****************************************************************************************************
RE:********************* / BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to *************** regarding her experience. Upon review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for her experience and offer of further assistance.
The Executive Escalations Team in partnership with our Sedgwick Claims Team have reviewed the customer's complaint and are still working with the customer to review her lingering flooring concerns pertaining to damages and reinstallation fees. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered the same shower twice from home depot. This is a complaint against homedepot.com they won't send the product to the store for me to pick up and examine before taking home, This is the second shower with cracks in it. Last time they told me to return it to the store to get my money back quicker but it was such a pain getting it there and then the store had problems returning it because it was an online order but they did. This time it came again broken and so I'm missing work, paying for a ******* and just the extreme frustration of what to do. There is no way to guarantee my product nit be broken and delivered. This time they are coming to pick it up so we will see how that goes. I told them I wanted compensated for all this. If I want to buy something then they will compensate me but then I'm paying for 2 showers until they receive the other back and that's expensive. I said you guys can send me a gift card. I was told no they don't do that. I have spent so much money the last couple months with fencing off an acre, re doing my bathroom, buying a dishwasher, washing machine and dryer and another dryer fir my daughter. I'm done purchasing from home depot. They are not about the customer at all.Business Response
Date: 06/26/2023
June 26, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******,** 30303
RE: ***************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations has contacted the customer and apologized for their inconvenience. Additionally, The Home Depot Online Team placed a new replacement order for ********************. We have advised ******************** her replacement unit has arrived at the store and is ready for pick up. Should the customer require additional assistance, please advise them to contact ***** at ************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case #********Customer Answer
Date: 06/26/2023
Complaint: 20126205
I am rejecting this response because
Yes they did call and I did go to pick up the shower again to find this one was damaged as well. The employees at the store assisted me with piecing it together so I could take home a shower they had parts In store Luckily. I did reach back out to ***** to let her know what had happened. ***** responded back apologizing. I again asked what the company could do for all of this hassle and time plus extra money this has costed me but she still has not responded back. My thought was a gift card because i still have many more projects to complete on this house and that would be helpful to some way recoup my lost funds but would also be going back to the company.
Sincerely,
*********************************Business Response
Date: 06/27/2023
June 27, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******,** 30303
RE: ***************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations contacted the customer and apologized for their inconvenience. Additionally, our Online Executive Team provided the customer a Home ********************** Gift Card for their inconvenience. Should the customer require additional assistance, please advise them to contact ***** at ************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case #********Customer Answer
Date: 06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid nearly FOURTEEN THOUSAND DOLLARS for 5 failed inspections, 3 instances where my door would not open or close (which by the way is still pending a work order to be complete to exchange the lock), dry wall that was ripped out because the contractor failed to have pictures of the trim above my door. A project that was scheduled to take one day but required 2 days then me requesting they come back to replace a door frame that was ripped out and screws that were sticking out, all pictures emailed to ****** January. The doors still dont close unless you slam them, which I am told by the contractors can not be fixed because of the weather strip, yet had our front door with the same impact door installed by a different contractor that was not Home Depot that doesnt require such force. I have an extensive record of MONTHS of me calling, leaving messages and receiving no call back from ****** or ****** (both district and branch managers)Not to mention, I have a printout from *******************, our sales representative, claiming there will be no subcontractors. This has been a FOUR MONTH nightmare for something that should have been a few day project.Business Response
Date: 06/26/2023
June 26, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
***********************************************************************************************
RE: *******************************/ BBB Complaint#: 20112875
Dear ***********************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your Door Installation.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot is currently assisting the customer. HDIS has advised that the door ****************** has been completed. The installers returned to the customer's home to fix the issue. The customer is seeking a refund but has been denied and provided with a denial letter.
With that being said, The Home Depot has addressed our customers complaint., and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:*************************
Case: ********Customer Answer
Date: 06/26/2023
Complaint: 20112875
I am rejecting this response because:First off my name isnt *********************** and that is the perfect example of the type of service Ive received from the Home Depot.
Its honestly a disgrace.
Home Depot has come to my home on a number of occasions to do everything but fix the intended problem they are scheduled for.
For example, the last time they were here it was to change the weather strip and change the three point locking mechanism that has been broken THREE TIMES.The three point locking mechanism is still not changed and you can see where the installer attempted to take a saw to it to cut off the tip of it.
Yes, I am attempting to get a refund as I FAILED FIVE city inspections, have had the doors unable to open or close on three separate occasions, was told they would not subcontract the doors but did, took over 3 days to do a one day install, had multiple pieces of drywall ripped out due to Home Depots errors and negligence and COUNTLESS attempts for MONTHS to contact a manager or even yourself, *****, regarding the discrepancies in my contract and dissatisfaction of services provided that we paid FOURTEEN THOUSAND DOLLARS FOR.
It will not allow me to attach files, citing they are too large but I will forward them to you personally, at *************************************** the same email you were responding to that you were working to resolve my case but have now ignored for the past two weeks and do not respond to the last three emails I sent requesting an update.
Sincerely,
*******************************Business Response
Date: 06/27/2023
June 26, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *******************************/ BBB Complaint#: 20112875
Dear ***********************,
As previously stated HDIS has advised that the door installation has been completed. The installers returned to the customer's home to fix the issue. The customer is seeking a refund but has been denied and provided with a denial letter.
We will not be revisiting this case.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:**************************
Case: ********Customer Answer
Date: 06/27/2023
Complaint: 20112875
I am rejecting this response because:
Again,You obviously didnt read any of my response as my name isnt ***********************. The installer did come to my home but DID NOT fix the issues and I have made that perfectly clear by the emails I have forwarded you, including the one I sent yesterday that included pictures of a malfunctioned and tampered with lock on the door. You keep reiterating misinformation, including my name.
Sincerely,
*******************************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 26 April 2023 Amount of money paid: $2331.68 What Home Depot committed to provide: ** French door refrigerator with 2 icemakers.Nature of dispute is: ** refrigerator that was delivered on 1 May 2023only has 1 ice maker after salesperson assured ** the ** refrigerator had 2 icemakers.Home Depot has NOT tried to resolve the problem even after the wife and I went there on 26 May 2023 to complain.Order # H6526-284074Business Response
Date: 06/07/2023
June 7, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: *********************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reached out to the customer and the customer has agreed to keep the refrigerator. The Home Depot has provided compensation for the inconvenience and considers this matter to be resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I thought I had an open case #, and I was in contact with a representative at corporate and my local Home Depot store up until about 7 months ago. I sent emails to both asking some questions back around October/November 2022 and never received a reply from either. All communication just stopped, and I am not sure why. I have attached that email documentation. I was asked to sign a settlement and release agreement regarding my case, but I questioned the amount and went back with a counteroffer, and never heard back. I also asked for a copy of the settlement and release agreement so I could thoroughly review it prior to signing and I never received a response or a copy of the agreement.Photos attached: The kitchen cabinets are now installed, and the drawers are impossible to line up, even after attempting to make adjustments several times. There are gaps between the drawers and some even rub together when trying to close. Lack of quality is a huge issue here. Photos attached: I also wanted to add: my quartz countertops that I purchased from Home Depot there are two watercolor paint stains that I am unable to remove, despite using the suggestions mentioned on the manufactures (MSI) website. I am questioning if my countertops are in fact, quartz. Ive had them for less than a year.I hope I can get a response and come to an agreement with Home Depot, with the expectation that they value their customers and stand behind the products they sell. My resolution goal would be a partial refund. I can be reached via email.Existing case# listed in the attached HD Correspondence document.Kind regards,******Business Response
Date: 07/06/2023
July 6, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******,** 30303
RE: ***************************** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with your failed kitchen remodel project.
The Home Depot has reached out via phone and email to obtain additional information whereas how we can work together to rectify the issue but all calls and emails have gone unanswered. I have reopened the case and at this time awaiting a return call or email from the customer. Additional follow up is set to follow on 7/10/2023.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,***********************************
The Home Depot-Customer Care
Resolution Expeditor- Executive Escalations
******************************************************
Email: *******************************************
Phone: ***********************
Fax: ************
Schedule: Tues-Fri 8:00 am-7:00pm EstCustomer Answer
Date: 07/10/2023
Complaint: 20125030
I am rejecting this response because: I already requested a copy of the unsigned settlement agreement which I never received. How can I forward something that I don't have?! I wanted to read over everything before it was signed, and I also came back with a different monetary/compensation amount and never received a reply to that either.
Sincerely,
**************Business Response
Date: 09/29/2023
September 29, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 *********************************
RE: *****************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, ********************* agreed to a final compensation amount of $1,204. A check was issued in the amount of $844.00 and a gift card in the amount of $360.00 in which ********************* has confirmed receipt of for the resolution to her Cabinet Installation.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
***********************************
The Home Depot-Customer Care
Resolution Expeditor- Executive Escalations
*************************************************-4024
Email: *******************************************
Phone: ***********************
Fax: ************
Schedule: Mon-Fri 8:00 am-5:00pm EstCustomer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What I ordered:WP68133475 - 8 x Altura 48 in ceiling fan SKU ********** - 8 x Universal light kit SKU ********** What I received:WP68133475 - 6 x Altura 48 in ceiling fan SKU ********** - 3 x Universal light kit SKU ********** I chatted with Home Depot customer care and they would not help at all. I was told that since they shipped 3 boxes and I received 3 boxes, the order is delivered and there's nothing they can do. I explained that the 3 boxes did not contain my entire order... I received one box containing 3 ceiling fans, a second box containing 3 more ceiling fans and a third box containing 3 light kits - I am missing 2 ceiling fans and 5 light kits. I will be attaching pics of the boxes so you can see both the shipping label and the contents. The only response Home Depot customer ********************** would give me is that I need to open a dispute with my credit card company. I cannot afford to wait 60 - 90 days for a credit card dispute to conclude.I have since re-ordered the missing items on the following orders:WP68275870 - 2 x Altura 48 in ceiling fan SKU ********** - 3 x Universal light kit SKU ********** WB47113825 - 2 x Universal light kit SKU ********** The total for the missing items comes to $539.47.I would like a refund of $539.47 applied to the card I used to make these purchases.Business Response
Date: 06/02/2023
June 2, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro *******, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******,** 30303
RE:***************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations has contacted the customer and apologized for their inconvenience. After our team investigated the delivery, they confirmed with the customer all items were delivered. The delivery was split into two parts - one on 5/27/2023 and the other on 5/31/2023. Should the customer require additional assistance, please advise them to contact *********************** at *************************
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
** Case #********Customer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The issue was that Home Depot should not have marked the delivery "Delivered" on the 27th and their Care Team shouldn't have told me to open a dispute with my credit card company because everything was delivered... they should have researched the issue and told me they knew it wasn't delivered and that the second part would be arriving at a later date.
The Executive Escalation contact I spoke with helped me identify everything and graciously offered a $50 credit to use for future Home Depot purchases that I would receive by email (which I haven't received yet lol), but even if it never arrives, I'm happy getting what I paid for.
Sincerely,
*****************************Initial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This review is for the (HOME DEPOT ON *************.IN ****, **.)I ordered light emitting but not see through vertical blinds from this store for 2 windows and a sliding glass door on 04/20/23. The blinds arrived and they installed them the blinds were completely see through. Who in their right mind would order see through blinds for their home!!! One window was too long and the sliding glass door brackets were too long. The store refused to do anything about the situation so I removed them and took them back.*****/ ********************************* and ***************************************************** both told me you can't see through them and that I was disgruntled customer and had buyers remorse and wouldn't get a refund. I didn't order these Verticals and I didn't measure the windows or install them. I urge you not to do any interior decorating with these people, they don't know their left foot from their right. Photo's attached...Measurments and Installation done by Your installation professional is:*******************, Badge Identification # ******D10102 Noreply@rfinstallations...Business Response
Date: 06/12/2023
June 12, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******,** 30303
RE: ******************* /BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The store has refunded customer in full, so that he is able to find another provider to assist him with blinds installation.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******************
Executive Escalations Representative
Office:***********************
Reference Number: ********Customer Answer
Date: 06/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot is sponsoring a **** Deer Tractor giveaway from ********************** in ************. My wife received a phone call at 8pm from someone at Rainsoft, who then mumbled a few words and hung up. We tried to call back but no answer. Thinking we won the giveaway, I called Rainsoft the next morning and determined the entire giveaway is a sham and only being used to generate sales leads for their product, which is for home owners only (according to the representative). Waste of time and false advertising.Business Response
Date: 06/13/2023
June 13, 2023
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
Re: *******************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding a giveaway.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his experience. In speaking with our customer, I have requested details for the giveaway in order to assist further. I have not heard from the customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
** Case# ********Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took receipt of a new range on 4/12/23 an on 4/15 when I went to use the timer I realized there was no sound. I contacted Home Depot and was told that since I was contacting them on day 3 instead of day 2 there was nothing they could do. I would have to go through the warranty process. So after contacting the vendor ********* they sent out a repairman an he said the motherboard needs to be replaced. That the range was a lemon. I again contact Home Depot an inform them of the problem their response was we not taking back a broken range. Thats a quote from the manager on duty at the time and his name is Flex. Even though they delivered a broken range to me. This is over 30 days now any my new range still isnt working correctly. Ive tried reaching out to their customer ********************** resolution team. They said if the store wont do a reversal it was nothing they could do to help me. All I want is what I paid for and thats new range. Not one that needs to be refurbished after only 3 days of purchase.Business Response
Date: 06/13/2023
June 13, 2023
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
Re: *******************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their defective appliance.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted **************** regarding her appliances. In speaking with our customer, we have processed a refund for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
** Case# ********Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted two rebates to Home Depot #********** for $3.64 and #********** for $2.03. I never received them. I contacted them and was told to verify the amount and my email and they would reissue them. they did not and now they are refusing to respond.Business Response
Date: 06/09/2023
June 9, 2023
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
Re: *************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their rebate.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his rebate. In speaking with our customer, we have reissued his rebate via email. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
** Case# ********
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