Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,895 total complaints in the last 3 years.
- 3,463 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased windows with lifetime warranties a few years ago. This past July 2022 I requested a screen replacement (as I did once before without issue). I am still waiting for the screen as well as replacement tabs for two other screens added to the request in November 2022. As of today theyre telling me they dont know why it isnt completed and they thought they did it. Each phone call I have made over the months they say there taking care of it now and should be resolved. They even have notes in the system about potentially closing the case. I said to not close it and I still need my items.
Business Response
Date: 02/20/2023
February 20, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: *************************/ BBB Case # ********
Dear ******,
We acknowledge the receipt of the BBB Case # ********. On behalf of The Home Depot, I apologize for any inconvenience our customer has experienced regarding replacement window screens and 4 tabs.
The Home Depot has reviewed this case and has reached out to all parties involved. Our business partners at Home Depot Installation Services (HDIS) are handling this complaint. All information for this case has been forwarded to the local branch office.
We have received an update on 2/16 a message was left for the customer offering a 2/22 ********************** date. With that said, at this time, The Home Depot does not consider this matter resolved and requests additional time to get this completed for the customer.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Best regards,
************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF#: ********Customer Answer
Date: 02/20/2023
Hi. They are scheduled to come to my home on Wednesday February 22nd at 9AM. I would like to keep the case open until service is complete just in case they do not follow through again. Thank you!Business Response
Date: 03/20/2023
February 20, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: *************************/ BBB Case #********
Dear ******,
We acknowledge the receipt of the BBB Case # ********. On behalf of The Home Depot, I apologize for any inconvenience our customer has experienced regarding a replacement window screen and 4 tabs.
The Home Depot has reviewed this case and has reached out to all parties involved. Our business partners at Home Depot Installation Services (HDIS) are handling this complaint. All information for this case has been forwarded to the local branch office.
We have received an update; on 2/22 we visited the customers home and replaced the screen and 4 tabs. It was discovered another replacement screen was needed. The additional replacement screen is on order and expected 4/15. With that said, at this time, The Home Depot does not consider this matter resolved and requests additional time to get this completed for the customer.
Please know that it is *********************** goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Best regards,
************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF#: ********Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In letter below, dca recommended contacting BBB.Nightmare still going on after waiting a week for parts, came ripped open and adaptor missing, know not company's fault there, but adds to initial problem, of not having hot water.When warning Home Depot treated horribly by ******, a manger as she so sternly told me, and no resolution or call back.Rheem should recall product, for incomplete not including adaptor which they only make.Store credit for labor involved, three extra days running around trying to find adaptor that worked.Business Response
Date: 02/14/2023
February 14, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Compliant #********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Executive Escalation Team called and spoke with ***************************** on February 14th regarding order #H2828-132718.At this time, ****************** stated she ordered the missing adapter thru Rheem under warranty. We also offered the customer compensation, and she accepted the offer.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that being said, we have addressed the customers concerns and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case: 31575219Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday, Jan 27, 2023, I placed an order with ******************************* a flooring specialist at Home Depot (store #********************) which at that time I paid in full for the **************** the contractual agreement it would be delivered between the dates of Feb 2- Feb 9, 2023. I've contacted the store *************) several times on different days ( Tues.-Fri, Feb ************* (during business hours) & the automated recording stated, "we received your ************ being processed" next I asked for a customer ********************** which I literally spoke with a representative at the store to inquire about my product. The store representative stated, (even as of Friday Feb. 9th), it's not here at the store yet. I also ask does Home Depot send out late notices if the product is not delivered on time, she stated no. Then on Saturday, Feb 11, 2023, I contacted the Home depot main number ********************** were able to forward me information I needed. From the ***** # representative, I was forwarded a copy of a tracking # & date it was delivered to the store via my email ( that's attached to my account which was the most updated information concerning my product, which the store failed to provide me with & that email from ***** clarified, my product was delivered to the store Feb 2, no one contacted me from the store. On Feb 13, I placed another call to the ***** # and was connected to ****** from the home depot store, which was not a pleasant experience. No apologies she just automatically went into the defense mode. This store delivered poor customer ********************** skills & lack of public relations communication. Here it is 4 days later.... I'm stressed, my contractor is no longer available & I had a deadline to finish this projectBusiness Response
Date: 03/10/2023
March 10, 2023
Attn: ***********************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************************************************** 30303
RE: *******************************/BBB (Better Business Bureau) Complaint#:19394885
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her order
The Home Depot Online team is carefully reviewed and investigated this matter and offers the following in response to your concerns. The online team followed up and made sure the customer received her order.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF # ********Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a 10% coupon that I brought to the store to use. I was told that the coupon would come off my credit card statement. When I got my statement it didn't come off so I called Home Depot Customer ********************** and was told that it was the store. I called the store and they said it was coor. Every time I call I spend an hour on the phone being transferred from one dept to another. I was on the phone for over an hour to go from one person to another and be told that nothing that can be done. This is the worst customer ********************** experience.Business Response
Date: 02/15/2023
February 15, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
235 ****************************************************************************************************
RE: ******************* / BBB Case # 19395006
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their purchase with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our Executive Escalations Team. The Executive Escalations team has contacted the customer by email and offer her a coupon and e-gift card for the inconvenience. ************* has accepted the offer.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 11/05/2005 50 gallon gas tall water heater installed by Home Depot store invoice # ******/7611669 Contract number *********** life time warranty coverage date 11/**********/10-2030 Water heater leaked all over the garage. Called Home Depot they gave the warranty phone number. Called them at 1:45 AZ time. Gave all the information to the girl and then she hung up on us. Called back and of course they were now closed. Took all of our information including the warranty contract to Home Depot and they said nothing they could do. Call the warranty company. Was on the phone for almost 4 hours Monday morning trying to resolve this issue and get a new water installed including calling Home Depot corporate office and was told nothing we can do about it. We have all the paperwork but because Home Depot cant find it they said sorry. After being without hot water for almost 5 days we were able to find a company that would come out and install a new one. We want to be reimbursed from Home Depot for the cost of the new one and the installation we had to pay as we had a lifetime warranty on the one from home day. When we bought the water heater from Home Depot they were proud to claim this would be the LAST water heater we would ever have to buy. WrongBusiness Response
Date: 02/22/2023
February 22, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******,** 30303
RE:*************************/ BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot has contacted the customer and apologized for their experience. The Home Depot will be reimbursing the customer for a brand-new Water Heater and **********************. Once the customer signs our Settlement and Release documentation we will process the reimbursement check.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case# ********Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company's customer ********************** is horrible. I purchased a ******* refrigerator for $**** in September 2022 with a one week delivery date. This delivery was missed and pushed month to month for five months now. When I call, homedepot claims they're just the middle men and I should contact ******* on my own. They've promised me discounts twice but these discounts only apply if I stick with the original purchase as a way to keep me on the hook. When i complained and advised them that I was writing a BBB clamplaint they suggested that I write it for ******* instead since they're the ones not delivering. I paid Homedepot $**** five months ago not *******! I shouldn't have to negotiate my own delivery nor talk to Homedepot suppliers when their products are not delivered. Homedepot has had my $ **** and accrued interest for five months. This is unprofessional and must be some kind of crime. I'll be writing to the State Attorney General to see how many times Homedepot accrued interest on other people's money while promising deliveries that never show up.Business Response
Date: 02/13/2023
February 13, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ***************************************************************************************************
RE: ***************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot reached out to the customer today, 2/13/23, and advised that the delivery delays are due to production issues with the manufacturer. We offered to compensate the customer once he receives the product in April. In addition, if the customer decides to cancel his order and place an order for a different model, we will offer compensation.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: 31569647Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unbeknownst to me the contractor provided me a bit over 2 years ago failed to install our stove in accordance with code. We only found out when we noticed a gas smell. We then called our gas company who confirmed the not up to code installation. As I was out of the warranty of Home Depot and even outside the additional credit card warranty I contacted Home Depot who blamed me, failing to take any responsibility for their use of their contractors. (Note Home Depot has previously been fined for their outside contractors - ****************************************************************************************). I also contacted Home Depot CEO *********************** on 2 occasions and factually know he read them requesting a reasonable solution. I also contacted via direct message on ******* and received how I could utilize another Home Depot contractor at my expense of curse which was not satisfactory. I am attaching the purchase, two pictures of faulty installation and the explanation when the problem was fixed:Regulator is improperly installed needs to be installed horizontally.This was a text from ****** at ******************** ************Business Response
Date: 02/16/2023
February 16, 2023
Attn:***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******,** 30303
RE:*******************************/ BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #: ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations team has contacted the customer and apologized for their experience. We have compensated the customer. The customer will receive a check via mail within **** business days.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case# ********Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4-9-2022 I placed and paid the first half for order #******** to have all windows replaced in my home, in June they were to be installed so I took a day off work to be here for installation but they called at 12:00 to inform me they were misplaced, so they came on Saturday and two were broken and a screen was ripped and dented, so they were installed and replacement were to be ordered. The next Monday I received a call from Home Depot for the remaining balance which I paid thinking the job would be finished . Months later I called and my Home Depot area installation specialists ******************* informed me that his boss was sending him to take pictures of the damaged windows for the second time causing me to waste two more days to deal with this window issue . He came again in early November to replace the two damaged windows and they were the wrong size . It is now the middle of February of 23 and still have not heard anything about my windows . I want someone at Home Depot to investigate why my wife and I have had to waste our time trying to get this resolved and see how many times I have called trying to get it completed and not once has anyone apologized for any of our inconveniences . I want this job finished and for Home Depot to make this right .Business Response
Date: 02/21/2023
02/21/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
235 ********************************** Tower, Suite 900???
*******,** 30303???
RE: *************************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with his window installation.??
The Home Depot has carefully reviewed and investigated this matter, and our team has corrected the issues to the customers satisfaction. We have also issued compensation via 2 The Home Depot gift cards with a signed Settlement &Release agreement.
The Home Depot considers this BBB case closed but our case will remain open until the customer has been taken care of.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.? Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: 31590844Customer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home Depot keeps sending me emails that my minimum is due and now the email doesn't match what's due. Screenshots are attached. I have a the min due pending for $16.64 but now the email says I have $61 due.Business Response
Date: 02/13/2023
February 13th 2023
Attn: ***********************, Trade Practice Specialist
Better Business Bureau Serving Metro Atlanta,
****** & NE *******
235 ***************************************************************************************
RE: ***************************/ BBB # ********
Dear **************:
We acknowledge the receipt of the BBB Case #
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by Citibank, ************************* will receive a response directly from them.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
***********************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 02/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I purchased refrigerator. Refrigerator came with all kinds of tape and glue and rap. We are older people had to call neighbor to unwrap. Had no idea refrigerator came like this period way too much for elder people to do. Phoned store store promise $50 refund for us having to give our neighbor $20 to help unwrap. 2 months later my credit card is still not credited the $50. We are disabled people. ****** says we must come in period I don't see why They just can't credit my credit card they have the number this is ridiculous we shouldn't have to make a 20 mile trip half an hour and a 1/2 an hour back and probably an hour in the store. I want my card credited the $50 that was promised to meBusiness Response
Date: 02/17/2023
February 17, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case #: 19393239
Dear **************:
We acknowledge the receipt of the BBB Case #: 19393239
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team partnered with ***************** who offered the customer a $50.00 refund. The customer was advised to return to the store with proper identification to retrieve the refund to which they refused. Additionally, the Online team offered a $20.00 gift card for this experience; the customer refused this offer also.
Under the circumstances, The Home Depot has performed due diligence in this matter and considers this case closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @*************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalation Support
The Home Depot -Customer Care
P: **********************
F: ************
Reference No. ********Customer Answer
Date: 02/22/2023
Complaint: 19393239
I am rejecting this response because: ***** Is not telling the truth she offered me $5 in gas money to get all the way to home depot in back as a disabled person to pick up the $50 And I rejected that period now she's offering me $20. If she wants to offer me $20 plus the $50 That's waiting for me that I still can't manage to get out with my Cerebral palsy, I will pick up the 50 and the $20 which makes it $70 refund when I get to home depot and *******************. Is this correct?
Sincerely,
*******************Business Response
Date: 02/22/2023
February 22, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *******************/ BBB Case #: 19393239
Dear **************:
We acknowledge the receipt of the BBB Case #: 19393239
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team partnered with ***************** who offered the customer a $50.00 refund as a customer ********************** gesture. The customer was advised to return to the store with proper identification to retrieve the refund to which they refused. Additionally, the Online team offered a $20.00 gift card for this experience; the customer refused this offer also. The customer purchased the items in the store with debit and gift cards, and our systems can only do a refund by swiping the debit or gift card used at the time of purchase.
Under the circumstances, The Home Depot has performed due diligence in this matter and considers this case closed. If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (****** @*************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalation Support
The Home Depot -Customer Care
P: **********************
F: ************
Reference No.31566134
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