Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,735 total complaints in the last 3 years.
- 2,547 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an ** Refrigerator in February 22 (receipt attached). Beginning in March, error messages began to appear. Initially the problem was with the ice maker. ** responded and dispatched a tech, and the issue was resolved. In mid July, error messages began to display again. Since July, my refrigerator has been unusable due to cooling issues. In short, the entire unit was overhauled: the evaporator was replaced, the control board, fan assembly and compressor. As of this writing (9/12/22), the unit is still malfunctioning. A service appointment is expected on Sep 13th, 2022. The Home Depot absolves any responsibility, as the unit is under warranty by ** Electronics; however, it is my contention that I was sold a defective unit as evidenced by the overhaul of this unit, and continuing problems. I believe that a partial refund is in order.
Business Response
Date: 09/26/2022
September 26, 2022
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *******************************/ BBB Case # ********
Dear *****************************:
We acknowledge the receipt of the BBB Case #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot online team has confirmed that the service appointment was completed and the unit is working.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 09/27/2022
Complaint: 18013549
I am rejecting this response because: true, the unit began to operate as expected the day of the last repair dated September 26; however, on the 27th, it began to display the dH e error. I have advised ** Tech, Service and the tech who serviced the unit. I also messaged Home Depot, too. There has been no response from anyone since This morning.
Sincerely,
*******************************Business Response
Date: 10/04/2022
October 4, 2022
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *******************************/ BBB Case # ********
Dear *****************************:
We acknowledge the receipt of the BBB Case #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot online team has confirmed that they have provided the customer with his proof of purchase. With this in hand the manufacture will provide a replacement or a check for buyout.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 10/06/2022
Complaint: 18013549
I am rejecting this response because: I have not received payment; nor do I have an ETA on final disposition. I will continue to contend that I was sold a defective unit by Home Depot in February.
Sincerely,
*******************************Business Response
Date: 10/12/2022
October 12, 2022
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *******************************/ BBB Case # ********
Dear *****************************:
We acknowledge the receipt of the BBB Case #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
As previously stated, the Home Depot has reviewed this case and reached out to all parties involved. The Home Depot online team has confirmed that they have provided the customer with his proof of purchase. With this in hand the manufacture will provide a replacement or a check for buyout. The customer will need to work with the manufacture as this is who holds their warranty.
Please know that it is The Home Depot's goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this explanation is satisfactory, but the user experience is less than acceptable. To date, I have not heard a word from LG.
Sincerely,
*******************************Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a stackable washing machine (Order # W894801410) on September 3, 2022 from Home Depot. The delivery team actually called ahead by 5 minutes. Once they saw the washing machine was located upstairs, in a small closet, they told me it was against company policy to install the new machine. No where during the online check out process was I informed that both the washer and dryer would need to be purchased in order to receive the 'free delivery and installation.' It is false advertisement to state online 'free delivery and installation' and to decline installation upon delivery. Now I still have a broken washing machine that I paid extra to have removed and a new washing machine setting in my bedroom. This is one of several issues I have had lately with Home Depot and their delivery team. The order before this one, the delivery team failed to call ahead or even arrive at the property on the delivery date and I had to reschedule 3 times and wait over 3 weeks for my appliance. I called and spoke with 2 different managers today and neither one would offer a solution for my washing machine issue. Please help me get a solution. Thank you,Business Response
Date: 09/19/2022
09/19/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *****************************/BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case advised our customer of the ****************** requirements and advised the installers would not be able to install with existing equipment for liability reasons. Customer did advise he was able to complete the installation and haul away of the appliances and requested compensation for his time and inconvenience. Our customer was issued a gift card in the amount of $100.
With that being said, the Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase Date of Transaction: May 25, 2022 Date of ********************************** August 23, 2022 Date of First Contact for Deliver, Install and incorrect specs: August 24, 2022 (4 ) Appliances All ******** Dishwasher ($898.20 and Install $51.98) Installed incorrectly Microwave ($403.20 and install $150.00) Damaged during install, and damaged my wall and cabinets Gas Range ($1303.20 and install $63.99) Only Item installed and working properly Refrigerator ($2671.20 and install $37.20) I spoke with 3 different appliance specialists about the space this was to go in to fit in and all of them said it would fit fine. It DOES NOT fit and no-where in the specs does it say that you need an additional 6" on either side of the fridge. The doors open OUTSIDE the fridge casing. I have attached specs.I contacted Home Depot immediately the next day, August 24, 2022 ( well within the 48 hours ) and spoke with ***** in the resolution department with all of the issues and also informed her that I was leaving the next day and would not be home until after the holiday. She assured me that it wouldn't be a problem since I was reporting within the 48 hours and I would be able to exchange the fridge, get the damaged microwave delivered and installed properly and re-install the dishwasher correctly. Also she said a claim would be placed for all of the damages the installers did during installation, With no resolution, I again called in and spoke with ****** on 9/7/22 - she now said they wouldn't be able to exchange, but the local store will and they were to call me to arrange. NO call from the local store.Again now with NO resolution, 9/12/22 I called Home Depot Customer ********************** again, spoke with ******** and she was VERY helpful. BUT the local store Assistant Manage (****) was NOT and refused to exchange the Fridge. At this point, I am seeking a FULL refund on all of my install charges and the refrigerator.Business Response
Date: 09/16/2022
September 16, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint#: 18013049
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their appliance order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team determined our insurance company, ********, is working with the customer to resolve this issue. Upon speaking with the customer, ************ advised our team that the installer moved the refrigerator in a way that blocked her kitchen cabinets, and had she seen this, she would have refused delivery as that was her right. Home Depot agreed to an exception on behalf of the customer and agreed to refund the customer and process a new order for replacement. As of 9/13/2022, Home Depot has submitted a new order, refunded the customer for the previously purchased refrigerator, and provided additional compensation in the form of an e-gift card.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (***** @*************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
******** Sherrod
Executive Escalations
Phone: ***********************
Case: 30109882Customer Answer
Date: 09/19/2022
Complaint: 18013049
I am rejecting this response because: I am now waiting for 3rd replacement for the microwave damaged by the installers during installation. *************************** is working with me on an agreeable solution for this.The refrigerator has been rectified.
Sincerely,
*********************Business Response
Date: 09/19/2022
September 16, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower,Suite 900
*******, ** 30303
RE: *********************/ BBB Complaint#: 18013049
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their appliance order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team determined our insurance company, ********, is working with the customer to resolve this issue. Upon speaking with the customer, ************ advised our team that the installer moved the refrigerator in a way that blocked her kitchen cabinets, and had she seen this, she would have refused delivery as that was her right. Home Depot agreed to an exception on behalf of the customer and agreed to refund the customer and process a new order for replacement. As of 9/13/2022, Home Depot has submitted a new order, refunded the customer for the previously purchased refrigerator, and provided additional compensation in the form of an e-gift card.
UPDATE:As stated before and confirmed by the customers additional comments, the issues with the refrigerator have been resolved. Regarding the damage to the replacement microwave, a third replacement is in the works, and our online agent, *****, is actively working with ************ on an appropriate resolution.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (***** @*************************). With that said, we are addressing the customers concern and will continue to review this matter until resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please contact me.
Sincerely,
******** Sherrod
Executive Escalations
Phone: ***********************
Case: 30109882Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a new Home Depot credit card because they were running (and are still running) a promotion that if you sign up for a card and spend $1000 or more on a single purchase, you will get a $100 credit within 30 days of card opening, either in store or online. I applied for the card online, was approved, and bought a Cub Cadet riding lawn mower for $2499 plus tax. This purchase does not fall under any exclusions listed in the fine print nor was it combined with any other offer. Because it's been nearly 90 days since making that purchase yet no credit has appeared. I reached out to Home Depot asking when that credit will be applied, yet they only respond with a form letter saying I should call to get this resolved. Absolutely not. I should not have to jump through more hoops to get a promotional credit that I was promised I would receive. That was the sole reason I opened the Home Depot credit card. Had I known this would be false advertising, I would have never taken the hit to my credit score to open a new card. While I realize putting in a complaint with the BBB will possibly take longer to resolve this than a phone call, people need to know about these deceptive practices by Home Depot Credit Services.Business Response
Date: 09/12/2022
September 12, 2022
Sent Via Email
Attn: ******************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB Complaint#: 18013070
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have forwarded the customers concern to Citibank (South Dakota), NA, as they are the financial organization that manages all Home Depot credit accounts. At the conclusion of the review and investigation by Citibank,**************** will receive a response directly from them within (10) business days.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please do not hesitate to contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30109817
Customer Answer
Date: 09/13/2022
Complaint: 18013070
I am rejecting this response because:While Citibank may be the actual company that takes of the credit card, it is still Home Depot that is responsible for the promotions it runs in agreement with Citibank. Home Depot can very easily tell Citicard to credit our account the $100 we are owed. Instead, all Citibank has done is apologized for not meeting their expectations but still isn't issuing us a credit. As such, Home Depot's response of pushing this issue onto it's business partner but not actually doing anything to solve this $100 is completely unacceptable.
Home Depot - you are the one's advertisting this promotion on your store billboards and on your website. Do what's right and solve this issue by either getting Citibank to give us a $100 statement credit as promised, or at least send a check to me for $100 to live up to the promotional promise. I lived up to my end of the bargain, now you must do the same.
Sincerely,
***********************Business Response
Date: 09/14/2022
September 14, 2022
Sent Via Email
Attn: ******************;
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: ***********************/ BBB Complaint#: 18013070
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have forwarded the customers concern to Citibank (South Dakota), NA, as they are the financial organization that manages all Home Depot credit accounts. At the conclusion of the review and investigation by ********, **************** will receive a response directly from them within (10) business days.
UPDATE:Our Citibank Resolution team reviewed the customers receipt for the 6/10/2022 transaction. Citibank did not see any promotional discounts applied to the transaction and later discovered an online code was required to redeem the discount for qualified online transactions only. Because the customer either did not purchase the mower online or submit the promotional discount code, the $100 credit was never applied to their statement.
As of 9/14/2022, our partners at Citibank, N.A., have applied the $100 credit.They attempted to contact **************** via telephone to inform her of the statement credit, but their call went unanswered. Citibank will follow up via an emailed letter.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions, please do not hesitate to contact me.
Sincerely,
*******************************
Executive Escalations
Phone: **********************
Case: 30109817
Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #WB23257366 placed 9/7/22 for (20) ***** oz. cans of Hot Shot Flying Insect Killer totalling $96.78 was delivered 9/10/22. The order contained (20)cans of 15 oz. spray, NOT the ***** oz that was ordered. This has happened previously. They sell a larger size and ship the smaller one in its place. I believe this is called "bait and switch". It is not a mistake. It is intentional. They need to reship the correct size, or refund and pick up the incorrect ones.Business Response
Date: 09/21/2022
September 21, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower,Suite 900
*******, ** 30303
RE: ***************************/ BBB Complaint#: 18008871
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team attempted to contact the customer via telephone on 9/12/2022,but they were unsuccessful and unable to leave a voicemail; they sent a follow-up email the same day. On 9/13/2022, the customer advised she would like the correct product. Our team placed a new order, contacted our Delivery Escalation team to verify the correct item shipped from the warehouse, and followed up with the customer. On 9/14/2022, we received updates the order was shipped and followed up with the delivery team to confirm. We shared all updates with the customer, and our team attempted contact again on 9/15/2022 for confirmation the customer received their order; however, to date, our team has yet to hear back from the customer. Should we not receive further correspondence by close of business, Thursday, 9/22/2022, our team will consider this matter resolved.
Should the customer require additional assistance with this matter, please advise them to contact the online agent who reached out to them (******* @*************************). With that said, we have addressed the customers concern and will continue to await their confirmation.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30109562
Customer Answer
Date: 09/22/2022
Complaint: 18008871
I am rejecting this response because: ************************* acknowledged that the second order contained the same incorrect item as the first. She acknowledged that they no longer carried the product ordered, that it was a "promotional" item. It is a bit disheartening that noone bothered to verify the second order BEFORE it was shipped. Now, instead of 20 incorrect 15 oz. cans, I have 40 of them. Seriously?? She also mentioned that the 18 oz. product would no longer be available to order on your website, yet it is. Surely I am not the only one who has had this issue.
Sincerely,
***************************Business Response
Date: 09/22/2022
September 22, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower,Suite 900
*******, ** 30303
RE: ***************************/ BBB Complaint#: 18008871
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team attempted to contact the customer via telephone on 9/12/2022,but they were unsuccessful and unable to leave a voicemail; they sent a follow-up email the same day. On 9/13/2022, the customer advised she would like the correct product. Our team placed a new order, contacted our Delivery Escalation team to verify the correct item shipped from the warehouse, and followed up with the customer. On 9/14/2022, we received updates the order was shipped and followed up with the delivery team to confirm. We shared all updates with the customer, and our team attempted contact again on 9/15/2022 for confirmation the customer received their order; however, to date, our team has yet to hear back from the customer. Should we not receive further correspondence by close of business, Thursday, 9/22/2022, our team will consider this matter resolved.
UPDATE:Our Online Executive Escalation team followed up with delivery escalations, our warehouse team, and the Home Depot merchant after the customer advised they received the incorrect size again. Our team followed up with the customer to offer a 50% discount on the original 20 cans ordered. Currently, Home Depot is awaiting customer feedback on whether they wish to accept the 50% discount on the original order. The customer received the additional 20 cans at no cost and is free to keep all 40 cans.
Should the customer require additional assistance with this matter, please advise them to contact the online agent who reached out to them (******* @*************************). With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone:***********************
Case: 30109562
Customer Answer
Date: 09/26/2022
Complaint: 18008871
I am rejecting this response because: As previously stated, ************************* assured me via multiple emails that the product would be removed from your website since it is no longer available. It has not been. I have already returned the incorrect product and received the refund. You are condoning the sale of an 18 oz. product and sending the 15 oz. in its place. Apparently "bait and switch" is now a viable tactic for your company.
Sincerely,
***************************Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GE dishwasher back in Nov 2021 with warranty. Home Depot sent their tech to install. I was traveling the first week we got it and didnt use until the following week. It started leaking during the first cycle and I called Home Depot they told me I needed to call GE as more than 5 days past since installation and they are not responsible for repair or replacement. I spoke with GE Ge Consumer ************* ***************** SOLUTIO Nov 26 ********* Dec 1 ********* TECHLINE APPLIANCE REPAIR Feb ************ there was a total of 5 visits to either inspect and parts was replaced twice. I called GE consumer complaints and they told me to send in Proof of purchase and they will schedule someone to pick up leaking dishwasher and credit my Home Depot/Citibank credit card $917.00. Now GE is saying they have no records of this and Home Depot credit services is telling me because they purchase was made in Nov 2021 they cant help me. They have me paying for a dishwasher that leaks and we cant use. I need someone to help me this is unfairBusiness Response
Date: 09/22/2022
September 22, 2022
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ****************************************************************************************************
RE: ***************************/BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding a transaction with our company. The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
Our online resolutions team has been working with the manufacture to assist the customer. GE advised that the concessions (install fees etc.) request was denied. The refund process is underway, and more information should be provided in the coming days. Per the email, they should be processing and mailing the check to arrive within the next **** business days. I expect the check should go to the repair center who from their schedules everything else through their service center. The customer was contacted by phone but did not answer. The customer will be contacted again on tomorrow,September 23, 2022.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case: ********Customer Answer
Date: 09/22/2022
I do not understand this response. I owe Home Depot $917 for this dishwasher. That I have been paying for since it was installed. How am I being compensated? Wha am I suppose to do with this unrepairable dishwasher and how do I get a new one installed?Business Response
Date: 09/28/2022
Sent Via Email
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *************************** / BBB Case #:18011946
Dear ******:
We acknowledge the receipt of the BBB Case #: 18011946.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case. The Home Depot partnered with Online Executive Team, who was not able to reach the customer to assist with providing a resolution to the issue mentioned in the complaint. The online team attempted to contact the customer on the dates of September 26, 2022, September 27, 2022, and on September 28, 2022. They were informed that the customer they reached out to did not contact the BBB. On September28, 2022 there was a note that no further action was required and the case was closed.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ***********************
F: ************
Case #: 30251336Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date until delivery will be over a one month wait. Not acceptable. Purchased a Maytag washer/dryer set.Business Response
Date: 09/16/2022
September 16, 2022
Attn: ***********************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
Re: *************************** / BBB Case ID # ********
Dear **************,
We acknowledge the receipt of your notice dated September 11, 2022, regarding the customer referenced above. On behalf of **********************, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot is currently reviewing this case and has reached out to all parties involved. Because the issue is with a product on homedepot.com, we have forwarded this complaint over to our Online Escalation Team for further research. They will also be directly responsible for resolving the issue.
We received response stating our Online Escalation team contacted ********************** and she confirmed that the delivery took place on 09/12/2022. We applied a 15% markdown for the inconvenience and informed the customer to visit the store to receive the markdown.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
****************************
Resolution Expediter Executive Escalations
Customer Care
Phone# *************************
Fax# ************
Case # ********Initial Complaint
Date:09/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased cabinets from Home Depot *********************************** that were later deemed defective. Was sent new cabinets and was denied and installation, or coverage of installation. The cabinets were not of the quality ensured by company. Now, Home Depot is telling me that its my responsibility to find an installer and pay again to have their defective cabinets reinstalled.Business Response
Date: 10/04/2022
October 4, 2022
Sent Via Email
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case where we forward our customers concerns to our District and Store Managers for their immediate attention and assistance with resolution.
We received response stating customers doors and drawer front were installed. We contacted the customer she is pleased with the install.
With that being said, The Home Depot has addressed our customers complaint and considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to power outage that started on August 29, 2022 in our area, I rented **** Watt Generator (contract ******). At 8:40 PM, generator was taken from the store. My son and I delivered device to my house and connected to refrigerator only. Generator was running for about 20 minutes and stopped producing electricity. We restarted it several times, but every time after running ***** minutes, the power output was off. The store was already closed to call. Next morning at 8:35 AM, I informed the store that generator can't be used, but I can't bring it back right away, because it is heavy, I am 73-year-old and I need my son's help and his big vehicle. Employee **** told that it is OK to bring it later, when my son comes from work. When we brought it back, employee **** turned something on the generator, started it, connected a drill and told me that generator works and I have to pay $82.28 for 1 day of usage. My explanation that it produces electricity initially but fails in ***** min was ignored. I waited for 45 min to speak with manager, but he didn't come. Next day, manager ***** offered to return half of the money, but I refused due to the fact that still no power in our area and generator wouldn't be returned if it worked. All food in my refrigerator was spoiled. He promised to ask general manager to approve full return, but never called. Then I contacted manager ********, who practically accused me of lying. I insisted to talk to general manager *****. ******** promised to discuss it with ***** and call back. Nobody called me in the next 8 days. On Sep 9, I called again and spoke with ********. She informed me that money can't be returned. It is extremely unfair. I couldn't use generator, because it didn't work, had to return it two days before our area got back power, and my food was spoiled. I was buying stuff from this store for many years and never expected such disregard of a customer. I'd like your help in returning $82.28 that I paid for nothing.Business Response
Date: 09/21/2022
September 21, 2022
Sent Via **************************************************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 *********************** Tower, Suite 900
*******, ** 30303
RE: *********************************** / BBB Case # ********
Dear **************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case where we forward our customers concerns to our District and Store Managers for their immediate attention and assistance with resolution.
We received response stating customer was refunded the full rental amount and issued a Home Depot e-gift card for the inconvenience.
With that being said, The Home Depot has addressed our customers complaint and considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*****************************
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased cabinets and complete install on oct 30, 2021. They required everything be paid in full on order date. (This was not mentioned during sales process). Cabinets were delivered Feb 2- but could not be brought into house. Again never mention, when I called store I was told they would provide 100 dollars to get help bringing in cabinets. Never received this money.They made me find my own sub contractor due to their subcontractor changing original quote.Kitchen demoed on May 1 and still not complete due to Home Depot repeatedly ordering the wrong cabinet and parts. Initial cabinet install date was May 7th, but several cabinets were incorrectly ordered compared to the final design. They also said they would be checking measurements multiple times, this was not true, they check for damage but not correct size or color.I was told when I purchased this project there would be a project manager guiding this project. That was a LIE, I have to manage general contractor, try to get responses from the store, ask for things that should be included when the project goes so wrong.I am still waiting for the kitchen cabinets to be installed. No dishwasher or sink for 3.5 months, I had to reach out to get temp countertops installed, was told by store this is standard but the general contractor says it is not. Also reached out to get temp sink, finally got one after months without sink.Home Depot is selling services they cannot provide and misinforming consumers on what the project will look like. I want Home Depot to:1. Complete this project and communicate with me about remaining items.2. Provide a 20perc. refund of the total cost of this project, I have had significant added expense to due their inability to complete this project, as well as living in a construction zone for 6 months and going. 3. Home Depot to update their communication to include notification to consumer that payment due in full, there will be no project manager, moreBusiness Response
Date: 09/23/2022
September 23, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* /BBB Complaint#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution.
Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/01/2022
Case #********, closed unable reopen Purchased cabinets and complete install on oct 30, 2021. They required everything be paid in full on order date. (This was not mentioned during sales process). Cabinets were delivered Feb 2- but could not be brought into house. Again never mention, when I called store I was told they would provide 100 dollars to get help bringing in cabinets. Never received this money. They made me find my own sub contractor due to their subcontractor changing original quote. Kitchen demoed on May 1 and still not complete due to Home Depot repeatedly ordering the wrong cabinet and parts. Initial cabinet install date was May 7th, but several cabinets were incorrectly ordered compared to the final design. They also said they would be checking measurements multiple times, this was not true, they check for damage but not correct size or color. I was told when I purchased this project there would be a project manager guiding this project. That was a LIE, I have to manage general contractor, try to get responses from the store, ask for things that should be included when the project goes so wrong. I am still waiting for the kitchen cabinets to be installed. No dishwasher or sink for 3.5 months, I had to reach out to get temp countertops installed, was told by store this is standard but the general contractor says it is not. Also reached out to get temp sink, finally got one after months without sink. Home Depot is selling services they cannot provide and misinforming consumers on what the project will look like. I want Home Depot to: 1. Complete this project and communicate with me about remaining items. 2. Provide a 20perc. refund of the total cost of this project, I have had significant added expense to due their inability to complete this project, as well as living in a construction zone for 6 months and going. 3. Home Depot to update their communication to include notification to consumer that payment due in full, there will be no project manager.Business Response
Date: 11/09/2022
November 9, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* /BBB Complaint#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. The tile backsplash is the last thing needing to be done. The installer will be contacting the customer with the ****************** date(s). In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: 29770665Customer Answer
Date: 11/09/2022
Complaint: 18010703
I am rejecting this response because:Home Depot has asked for more time. Project has taken over a year but no acknowledgement of this or mention of refund for this fiasco.
In addition, I also requested how they were going to change their sales process to prevent this in the futures.
Sincerely,
*********************Business Response
Date: 11/14/2022
November 14, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* /BBB Complaint#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. We just confirmed the backsplash installation for 11/18 and 11/19. We have explained upon completion of the installation, we can discuss compensation. Our District Manager will be contacting **************** on 11/21 to review needs. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/14/2022
Complaint: 18010703
I am rejecting this response because:
They requested more time
Sincerely,
*********************Business Response
Date: 11/21/2022
November 21, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. ****************** backsplash was installed on 11/18/22 and 11/19/22. There are a few finishing touches left to finish that our installer is working to get scheduled with the customer. All of the cabinets and cabinets have already been installed. At this time, we are working with the customer to schedule trim work, venting of the microwave and replacing the doors. Compensation will be discussed after 100% completion.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/22/2022
Complaint: 18010703
I am rejecting this response because:as mentioned in the message from the business, the project is still incomplete. For the record, the installer is a Home Depot installer.
in addition I am requesting financial refund due to the project being mismanaged and lacking customer ********************** as well as the extreme length of time to complete. There was no mention of thisI have been told by the store that they will not even discuss refund until project is complete
Sincerely,
*********************Business Response
Date: 12/02/2022
December 2, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. ****************** installation is complete and compensation is being accommodated.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 12/08/2022
Complaint: 18010703
I am rejecting this response because:I have received no information about any compensation or refund, nor has there been any attempt to discuss changes made to the process to avoid this happening to others in the future.
I am also still awaiting a response from the store about having an appliance repair person to come out and properly fix a dishwasher broken during demo.
Sincerely,
*********************Business Response
Date: 12/15/2022
December 15, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* /BBB Complaint#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: 29770665Customer Answer
Date: 12/19/2022
Complaint: 18010703
I am rejecting this response because:
The business has asked for more time. Happy to give it but not considering the issue resolved.Really hoping for a resolution soon.
Sincerely,
*********************Business Response
Date: 01/10/2023
January 10, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Store Manager recently spoke with the customer, there is one item left that needs to be addressed and that is to sand the molding that is causing a door to stick. The Service Provider, RFI is currently working on scheduling. Once the final item is completed we will discuss compensation with **** ***.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 01/16/2023
Complaint: 18010703
I am rejecting this response because:see Home Depots response. I would appreciate if they stop replying to the complaint until ALL issues are resolved and compensation has been given. Home Depot knows exactly how this process works as is just trying to get the complaint closed due to unresponsiveness of the customer.
Sincerely,
*********************Customer Answer
Date: 10/13/2023
Purchased kitchen from Home Depot in October 2021, the project is still unfinished and store management will not return phone calls or emails. The store had previously agreed to refund a portion of the cost and has sent emails stating they were working on it. But have never followed through. In addition there are still issues that need to be resolved with the kitchen install, but I am unable to get anyone to help. I dont even know how to submit a request for warranty since we never completed the project.Business Response
Date: 10/18/2023
October 18, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Store and District Store Manager are currently arranging an agreement with ***************************
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 10/23/2023
Complaint: 18010703
I am rejecting this response because:
While they are making progress this case should not be closed.
A response of pending action has been provided before and actions were not completedSincerely,
*********************Business Response
Date: 11/01/2023
November 1, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Store and District Store Manager are currently arranging an agreement with ****************. We have issued an agreement to **************** but have not obtained an update.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/03/2023
Complaint: 18010703
I am rejecting this response because:Per Home Depot response, this is still being processed. Since I have been told numerous times that Home Depot had provided updates, I would like to keep this issue open until I have received payment and responses.
Sincerely,
*********************Business Response
Date: 11/10/2023
November 10, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *********************/ BBB CASE#: 18010703
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18010703
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. As previously stated, The Home Depot has agreed to accommodate ****************. We have agreed to accommodate ****************. We have reached out to **************** on 10/25/23 and on 10/27/23 and again on 11/10/23. We are working closely with **************** to address her concerns.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
********************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/15/2023
Complaint: 18010703
I am rejecting this response because:While Home Depot has begun the process of working to complete this project and has offered monetary compensation, they are still being slow and incomplete to respond.
I believe this case needs to stay open until all issues have been resolved.
I have responded multiple times about why I did not complete the one part sent to me, but have yet to see action on the remaining items.Please keep case open while I continue to work with the store. As I have never had direct contact with customer **********************.
Sincerely,
*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.