Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,895 total complaints in the last 3 years.
- 3,463 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is window installation project. Job number F33991282.I filed cancellation within 3 business days, after signing, but nobody follow up the cancellation after 3 weeks with many phone calls.I am charged on my credit card with the amount I didn't expect, and I am considering to dispute the charge. While siging the contract, The sales told me that in general I need to pay for 25% up front. But because I am financing, I can divide the payment over 24 months. So when he provided my credit card over his phone to process the payment, I thought he just tried to put 1/24 of the full amount. And when I discovered I did get charged 25% on my credit card, I sent him email for clarification. He never replied that email. Also, when before siging the contract, I was told I am getting the best UV protection for the window series. After sigining th contract, I found out it is not true. When I request to upgrade, they request more money.
Business Response
Date: 06/06/2023
Tell us why here...June 6,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
RE:*********************** / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of a rebuttal for the Better Business Bureau Consumer Complaint # ********.
The Home Depot has carefully reviewed and investigated this matter and have contacted our customer to advise that the window ****************** has been cancelled and his refund is being processed. He should see his refund post to his account in 7 to 21 days.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone: ************** Ext. 85774
Fax: **************
Case: 32795355Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an install done with my closet. They came and did the install but the measurements were incorrect. I contacted them back, they came and did and remesured, and we decided on a plan to adjust the closet and they were going to give me a 200 dollar discount. I havent got a discount it has been since feb no one has came back to fix my closet at all. I have paid a lot of money for it not to be the way I want it to be. The discount has not reflected my credit card at all either.Business Response
Date: 07/03/2023
July 3, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* ***************************************************************************************
RE: ******************************* / BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our District Installation Manager, who ensured all materials were ordered with an estimated time of arrival of July 31st.
With that being said, The Home Depot does not consider this matter closed. We will continue to follow-up to ensure she is scheduled for the soonest install date. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 32795351
Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waiting for a refund for over a month now and they keep saying there is a glitch in the system and it will be taken care of by the IT team but nothing has been resolved yet. I'm waiting for a refund for over $2600 but they keep s******* up the numbers. I really want someone to look into it and help me resolve this issue. Order # *********- Kitchen appliances and laundryBusiness Response
Date: 06/05/2023
June 5, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro *******, ****** & Northeast ******* **************************************************************************************************
RE: ******************* / BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Canadian Executive Team, who advised the customer was provided a refund on the 2nd of June and informed it may take up to 5 days to reflect on their card. The customer was also provided with digital gift cards by our ************** totaling $158.75 to cover their experience and the haul away charge that was missed on the refund.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 32795354
Customer Answer
Date: 06/05/2023
Complaint: 20137403
I am rejecting this response because: I have several emails sent to me saying the refund was issued several times over last few weeks but I still don't see the full refund on my credit card. In regards to a Gift card- i was given a gift card for $58.75 not $158.75. I've accrued over $100 in interest charges with my bank because payment was charged on April 21 when the order was originally placed ( I was informed no charges will not be put through until it gets shipped but they did anyway) and the refund request was made on May 12, 2023 ( when the order was supposed to be delivered) but i still don't see the refund ( June 05, 2023 already).
Sincerely,
*******************Business Response
Date: 06/05/2023
June 5, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro *******, ****** & Northeast ******* **************************************************************************************************
RE: ******************* / BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution.
As previously stated, The Home Depot partnered with our Canadian Executive Team, who advised the customer was provided a refund on the 2nd of June and informed it may take up to 5 days to reflect on their card. The customer was also provided with digital gift cards by our ************** totaling $1***** to cover their experience and the haul away charge that was missed on the refund. The customer was issued two separate gift cards; one for $100.00 on June 2nd which we have the internal confirmation number for. The other was in the amount of $ ***** on June 2nd which we also have the internal confirmation number for and both gift cards were emailed to the customer within approximately ten minutes of each other. The cards were issued by The Appliance Support Supervisor. The customer was informed the return to their ********************** card could take up to five business days to appear. I would recommend the customer reach out to their financial institution to have them investigate the matter should they still not see the funds returned to their card, as this is only the third day.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations P: *********************** F: ************ Case #: 32795354
Customer Answer
Date: 06/05/2023
Complaint: 20137403
I am rejecting this response because: only 1 gift card of $58.75 was received as attached in the image. I have not received any $100 gift card within 10 min tires of receiving the first one. I would like you to cancel the $100 gift card and re issue as I never received anything.
Sincerely,
*******************Business Response
Date: 06/06/2023
June 6, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro *******, ****** & Northeast ******* **************************************************************************************************
RE: ******************* / BBB Case #: ********
Dear **************: We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company. The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Canadian Executive Team, who advised the customer was provided a refund on the 2nd of June and informed it may take up to 5 days to reflect on their card. The customer was also provided with digital gift cards by our ************** totaling $158.75 to cover their experience and the haul away charge that was missed on the refund.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely, ***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: ********Customer Answer
Date: 06/06/2023
Complaint: 20137403
I am rejecting this response because: can you please provide me with a gift card # for $100 that you are claiming to be sent by email on June 2? I only received the $58.75 not the $100 one. Please resend it to me or provide me with a gift card number and PIN #.
Sincerely,
*******************Business Response
Date: 06/07/2023
June 7, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro *******, ****** & Northeast ******* **************************************************************************************************
RE: ******************* / BBB Case #: ********
Dear **************: We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company. The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Canadian Executive Team, who advised the customer was provided a refund on the 2nd of June and informed it may take up to 5 days to reflect on their card. The customer was also reissued a gift card for $100.00. It is recommended they monitor their junk file in case their settings send it there. The Home Depot will take no further action on this matter.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely, ***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 32795354Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/22/23 I bought a rug at The Home Depot Online for ****** but it was the wrong size. When I I called in to set up a return and The HOme Depot I was told my return was denied by TRE which is a third party scam service and the only way to help is to call them. So now Home Depot has my rug and my money. I called TRE and they were no help at all but sent me my RAR report and there were a total of 3 Returns on there dating from August of 2022! One of which wasnt even mine. We are doing work on our house and I have spent over 5K in the past 3 months at Home Depot and now I got flagged by TRE for returning a ****** purchase that was the wrong size. One of the returns on my profile wasnt even mine (is TRE assuming that since my ex wife and I have the same name and lived at the same address that we are the same person even though we dont use the same account???? - if so, this is an invasion of privacy!!!). I didnt recognize the return from last august (ALMOST A YEAR AGO!!!) either, (so I only recognized the denied return) but who can remember that far back. All in all, TRE is a huge scam and illegal and are of no help at all. BEcuase I know they use this service, I will no longer be shopping at Home Depot and will be spending my money at Lowes instead.Business Response
Date: 06/12/2023
June 12,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
RE:*********************************** / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of a rebuttal for the Better Business Bureau Consumer Complaint #********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with their purchase.
The Home Depot has carefully reviewed and investigated this matter and have contacted our customer and explained that she must dispute the return denial with The *************** and that the response time from their investigation could take 3-4 weeks. We also provided her with their email address to submit a dispute via email.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case: 32793215Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Body refrigerator from Home Depot with cash they refuse to give money back over 10 daysBusiness Response
Date: 06/04/2023
June 4,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
RE:******************* / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********.
The Home Depot has carefully reviewed, investigated this matter and has contacted our customer to learn that she received her refund that morning. She also accepted our offer for compensation for her experience and confirmed that this matter has been resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case:32793216Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB Complaint Department,I hope this letter finds you well. I am writing to express my deep dissatisfaction with the ******* appliances I purchased from Home Depot and the lack of response from their ************************* The faulty refrigerator, gas stove, and dishwasher have caused significant inconvenience, expense, and frustration. My intention in filing this complaint is to seek a complete refund for these poor-quality appliances, as Home Depot has not adequately addressed the numerous repairs and replacements required within a short period of three 1/2years.On January 2019, I purchased a ******* refrigerator from Home Depot, Store #****, located at ********************************************************************************. However, after just one year, the refrigerator malfunctioned, rendering it completely inoperable. Despite its relatively short lifespan, it required the attention of the warranty company on six separate occasions, imposing a substantial toll in terms of both time and financial resources to resolve the ongoing issues.Similarly, the ******* stove and dishwasher that I purchased from Home Depot have also proven to be unreliable and defective. Over the course of three and a half years, these appliances have undergone repeated repairs,It is disheartening to note that Home Depot has chosen to discontinue carrying ******* appliances, which implicitly acknowledges the substandard quality of these products and the recurring issues faced by customers such as myself. As a loyal Home Depot customer, I had trusted the company to provide reliable and high-quality appliances, only to be sorely disappointed.I firmly believe that Home Depot, as the retailer responsible for selling these appliances, should take accountability for the poor performance and repeated failures of the ******* products. Given the excessive repairs and replacements required within the warranty period, it is evident that the appliances were inherently defective and failed to meet reasonable expectations.Therefore, I kindly request that you assist me in obtaining a complete refund of the full purchase price for the faulty ******* appliances, totaling $4,000. This refund would be a fair resolution to compensate for the considerable inconvenience, time, and financial burden that I have endured due to these defective products.I am hopeful that the Better Business Bureau will be able to facilitate a prompt and satisfactory resolution to this matter. Please prioritize this complaint and ensure a timely response within [reasonable time frame]. If my concerns are not adequately addressed, I may be compelled to explore further avenues to protect my consumer rights, including pursuing legal action and escalating my complaint to other appropriate consumer protection agencies.Thank you for your attention to this matter. I eagerly anticipate your assistance in resolving this dispute with Home Depot and obtaining a full refund.Business Response
Date: 06/08/2023
June 8,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro *******,
****** & NE *******
***************************************************;
*******, ** 30303
RE:*************************** / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of a rebuttal for the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with their purchase.
The Home Depot has carefully reviewed and investigated this matter, had contacted the manufacturer, and requested a buyout for the refrigerator due to the repair history that they provided. However, the dishwasher and range were not covered under Home Depots protection program, and it was explained to them that we cannot provide any kind of reimbursement without one and they understand. We offered to assist with a service claim to the manufacturer, however costs were no longer covered by the manufacturers warranty. The customer was informed that they will receive a check for the cost of the refrigerator within 10 business days.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case: 32796352Customer Answer
Date: 06/14/2023
Hello, you see there response on the app. I'm not happy that they don't want to give me anything on the range,microwave and dishwasher. Just because I did not put a warrant on them should not make a different. Home Depot sold me these items and they did not even last three years. That is sad and I want my money back on these three. Thanks ***************************Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/2/2023 I had a plumber out to install a toilet that was faulty. I now have to hire someone to come back out uninstall return to the store and purchase a new toilet and pay an installer to come out and replace with a new one. Each trip is $245.00. So I will be without a toilet for several weeks (last toilet took about 19 days to deliver) and out over $500 because thier product was faulty. They did offer $150 but that doesn't cover the what thier faulty product is costing me plus the inconvenience of not having a toilet.Business Response
Date: 06/09/2023
June 9, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro *******, ****** & Northeast ******* **************************************************************************************************
RE: ***********************/ BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. The Home Depot partnered with our Online Executive Team, who briefly spoke with ************. She was unable to talk over the case at this time and disconnected the call. We have provided our contact if the customer needs further assistance.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 32793225
Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 21, 2023, a $100.00 Home Depot card was purchased at Kroger. The following day, I went to Home Depot to use it and when the code was scratched by myself and then the employee it was damaged. The manager, ***, tried to fix, but was unable to. He was able to show that there was $100.00 on the card.****** advised me that the replacement was the responsibility of Home Depot. After several trips, on April 25th, the card was given to *** in order for corporate to replace. On May 16th, *****, the bookkeeper called and requested my address for corporate to mail me the card and I should have it within 5 to 10 days. On June 1st, I talked to *** because I had not received the replacement card. When he called back, he advised that on April 26 or 27th the card had been used in ******* ***** and that the company did not send me a replacement card because of this, even though I had been told a replacement was sent.I have a photo of the damaged card taken and signed by *** on the 25th, when I surrendered the card to him. I told him that the scam wasnt done while I was in possession of the card. It was in their possession. *** said he would have to once again look into the problem. Not only do they not want to honor the card, now they seem to think I am the responsible party for the scam. I have kept phone messages from Home Depot and have a photo of the card and signature of the manager, ***, taken on the 25th.Business Response
Date: 06/14/2023
June 14, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: ********************* /BBB Case #: 20132804
Dear **************:
We acknowledge the receipt of the BBB Case #: 20132804.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their gift card purchase.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Executive Escalations Team contacted the customer on 6/2/2023 and offered a replacement gift card as a customer ********************** gesture and one-time accommodation. The customer accepted this offer and agreed to sign and return an agreement letter as a final resolution. The agreement was sent to the customer on 6/5/2023; however, the customer has not returned it signed.
With that being said, we are still in the process of addressing our customers complaint.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case No. ********Initial Complaint
Date:06/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot believe a national company you cannot in any way get ahold of a live person to resolve an issue. It involves their 11% rebate program. I have trackers ********** and **********, confirmed that they were processed on 5/15/23. It said I would get an email with the e-certificate on the rebate in **** days. I went on to the website and keyed in the tracker numbers and it says not valid. I try to hit zero to see where the rebates are, but it is just robot and then it disconnects you. I also called their national customer ********************** number at ************ and same thing....you simply cannot talk to a live person. Very unprofessional, while I do not expect top notch customer **********************, to not be able to reach out to a company to resolve a problem is very sad. I am concerned as I have many other rebates pending and they all have trackers, hopefully those are not an issue. If I cannot resolve these issues, I will just move my business back to Menards, which is the reason they do this 11% rebate thing in the first place. Menards pretty much all year long has 11% back to the customer. Would like a call back at ************. Thank you.Business Response
Date: 06/02/2023
06/02/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: *******************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.???
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with receiving his Menards Rebate. I spoke to ************** and advised him if he does not receive the rebates by Tuesday 06/06/2023 to give me a call and I will issue a The Home Depot gift card.
The Home Depot considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: ********Customer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a tool box on 4/26 for $498 (10% military discount) came to $448 and then total with tax was $484.06. Today I noticed the same toolbox is on sale for $298 and with my military discount it would come to roughly $291. I was hoping to do a price adjustment for the difference whether it would be cash back to my credit card or even a home depot gift card. I called customer ********************** and they said it could only be done in store. I went in store but they said I had to go to the store I picked it up from which was far away from my house. When I called the store I picked it up from they said I was outside the 30 day window by 6 days even though the sale start within 30 days of my purchase I just didn't notice it in time. They said I could return it since there is a 90 day return window and then purchase it for the sale price but that would be so much work for me since the box is nearly 400lbs and I had to get a forklift to get into my SUV. Is there anything that can be done? I've uploaded my receipt and a picture of the currently on sale box. The box item number is: Sku: **********, Model#: UAT-H-*****, Internet #: ********* Receipt Number is **** 02 ***** Purchased on 4/26/23 with **** card ending **** I used my military discount so it should be tied to my name and my phone numberBusiness Response
Date: 06/05/2023
June 5, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE:***********************/ BBB Complaint # ********
Dear **************,
We acknowledge the receipt of your notice dated May 16, 2023, regarding the customer referenced above. On behalf of The Home Depot, I apologize for any inconvenience experienced regarding the transaction with our company.
Customer has been offered a gift card in the difference of his purchase amount, which he has accepted.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
******************
Executive Escalations Representative
Office:***********************
Reference Number: ********Customer Answer
Date: 06/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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