Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I placed an order on Feb 2, 2024 to ************************** for $25.66. I recently noticed that I have been getting a monthly charge from Feb 24-Oct 24 (payment is pending for tomorrow) by DIGITALCONTENTAPPS for $38.77. Total $310.16. This is not something I signed up for and cannot seemed to find anything more on it than what is listed in my bank statement and reviews of other people experiencing the same thing. Im a little concerned. Can this be resolved?

  Business Response

  Date: 10/29/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will this be directly refunded to my bank account? 
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 11/25/2024

   
  Complaint: ********
  
  I am rejecting this response because: 

  Hello! I recently submitted a complaint #******** It was mostly resolved. I received a complete refund from a subscription I did not sign up for. However, it appears the subscription is still active. I currently have a transaction pending in my bank account that is identical to the ones I received the refund for. I am hoping to get a refund for this transaction, as well as a permanent canceling of this subscription. Thank you so much!

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/26/2024

  Hello again *****,

  Thank you for reaching out to us again.  I understand that this situation can be concerning, but dont worry, we have processed a refund from your most recent charge and your subscription has been successfully cancelled this time. I assure you that you will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Best Regards,

   

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving charges to my account for ***** for over 8-9 months when I have never signed up for any subscription. I have tried entering into contact with the digitalcontentapp charge accounts phone number and their response was unsatisfactory to me. I have not noticed these payments dude to the inconspicuous charge title and refuse to admit to the false claim that I signed up for this. I asked for proof of the fact I agreed to the terms and conditions of the so called subscription but they said they couldnt do that for me. I am very unsatisfied and require a full reimbursement for the fraudulent charges on my account that total upwards to $387.70.

  Business Response

  Date: 09/17/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

   

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22272095
  
  I am rejecting this response because:

  I want to know exactly when to expect a full refund to my account. I have concerns that you say I will receive a full refund, but no info on when? I am concerned this is a empty promise.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/24/2024

  Hello again *****,

  Weve already processed your refund, and it is now on its way.

  Please allow 7-10 business days for the refund to be fully processed and reflected in your account, depending on your bank or payment provider. If you dont see the refund after this time, feel free to reach out, and wed be happy to assist further.

  Thank you for your patience and understanding!

  Kind regards,

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the business "Print Your Places" a one time fee for $56.85 on February 14, 2024 for a valentines day gift for my wife. Ever since then, this "business" has been charging my account under the name DIGITALCONTENTAPPS for $38.77 every month for a total of $232.63. This was never authorized, never in any cart of the purchase that I did, never in any fine print, either. Please reach out to me if you need anything. Thank you.

  Business Response

  Date: 09/09/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial purchase from print your places for $20.94, 11/2023 One month later, 12/2023, recurring charges for $38.77. For undisclosed subscription. Unfortunately I didn't notice until 8 months later. Fortunately the company canceled the subscription without refund. I ordered for a limited time offer and canceled straight away. I enclosed the initial payment and the first payment to the undisclosed company, finally the email from a billing company mentioning some yoga app

  Business Response

  Date: 08/27/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22183306
  
  I am rejecting this response because:
  II did not accidentally signed up for a prescription unknowingly. I have thoroughly examined the site and check out again. I appreciate.

  Canceling the subscription however I am out of $310 for a service.I didn't ask for
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 09/03/2024

  Hello again *******,

  We understand how frustrating this is for you.

  We've already asked for the team to process a refund for your subscription.

  Should you have any further issues or concerns, please don't hesitate to contact us anytime.

  Regards,

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like all the other complaints on this BBB profile my bank card was charged every month for 2 or 3 months at the same amount as everyone else because of some phantom subscription service that I was auto enrolled in when just making a purchase and I'd like my money refunded. Either that or whoever runs this company needs to be jailed for fraud.

  Business Response

  Date: 08/27/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift for my girl friend from them in January of this year. And since my initial purchase I have been charged ***** each month on the 26th. This was a one time purchase and nothing else. When I sent an email to ask for them to refund me no reply was given.

  Business Response

  Date: 08/06/2024

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a simple plaque as a *********** gift. I received the item as promised, but then shortly after I started getting recurring charges on my credit card from a different merchant "DIGITALCONTENTAPPS" for $38.77. After a quick ****** search I realized many other customers of ********************** had the same issue. I emailed them requesting the charges stop and to refund them, as nowhere throughout the purchasing process was there anything about a subscription service. Their emailed response:"Thank you for getting in touch with us! We've successfully and immediately upon receiving this email canceled your app subscription to ensure there will not be any further charges. In terms of your refund, the policy specifies that you have the duration of the free trial period to cancel in order to not be billed. Upon accepting the trial, an email was promptly sent confirming your subscription start date, along with detailed instructions for cancellation. You had the option to cancel online, via the provided email, or by reaching out to our customer service helpline. Additionally, once billed you are granted 30 days of access to the platform that we are unable to revoke. I understand this most likely is not the conclusion you wanted so I spoke with my supervisor, and despite providing full access to the application for the past 3 months and the next 30 days. I'm delighted to inform you that I have been granted approval to process a 50% refund on the past three months of charges. Please allow 5-7 business days for the refund to be credited back to the original payment card."All of this is categorically false. I received no confirmation about an "app" that doesn't exist, there was nothing in the checkout process that mentions an app or a subscription, and the items on my receipt clearly state "one-time purchase". This is a scam through and through, and them acknowledging an app service proves that is it their company that is running the scam.

  Business Response

  Date: 07/16/2024

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

   

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered item and it was suppose to say our first date. What I received was our dirst date. They refused to send a new one and charged me $10 for a refund even tho I said no and it was clearly their fault. They refuse to give me a phone number to contact a manager. They keep saying Im just not happy with the item. Obviously. They cant spell. I want my fee back they charged me. I shouldnt have to pay $10 for a refund on their s**** up that they refuse to fix.

  Business Response

  Date: 07/09/2024

  Hi ***,

  Thank you for reaching out. We apologize for the inconvenience this whole experience has caused you.

  As we've checked your order #******, you have actually indicated OUR DIRST DATE as the title on your plaque. Kindly see attached file of your plaque's overview for your reference. 

  I understand this is not intended, but we have only fulfilled the order based on your submitted order form.

  To make up for the inconvenience, we've already issued a full refund of your order. Please allow 7-10 business days for the amount to be reflected to your account.

  If there's anything else you need, please don't hesitate to contact us anytime.

  Regards,

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company in February of 2024. I had no issue with the product and no issue paying the $38.77 for the product I purchased, however after purchasing this I was charged a $38.77 every month, I am assuming this is some type of subscription that I never signed up for. There is absolutely nothing on their website or when I purchased this that I would be charged a subscription fee.

  Business Response

  Date: 06/04/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,
  
  

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from them and did receive my item and I paid in full. Now I am getting charges from them 1 ever month. This is fraud and Im sure is happening to a lot more people. I expect a full refund including the refund of the item purchased!

  Business Response

  Date: 06/04/2024

  Hi Kiel,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

   

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21767224
  
  I am rejecting this response because: I expect a full refund of said charges! 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/11/2024

  Hi Kiel,

  Thank you for getting back to us.

  We understand your frustration and we sincerely apologize for the inconvenience this issue has caused you.

  Please be informed that we've already requested for a refund of al the charges you mentioned.

  You can expect to see this back into your account in  7-10 business days.

  Thank you for understanding!