Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/25 i placed an order for one bottle. Credit card was declined l resubmitted CC as i knew that was a glitch on their end. Called my bank on 2/12/25 as my account had been debited for $239.99 and $59.99 for the wrinkle cream. Told them it was fraud and they credited it back to me. I called the companyand they said order was cancelled. bank debited my account again because they said I did place an order and it wasnt really fraud. So I called Dermat clear back and said I never ordered this amount they said my order was canceled. Wheres my money from the second debit ?I have called this company numerous times to resolve this issue and I get nowhere. They say theyre out of ******* but this is a call center and the people are hard to understand. I keep getting the runaround. No one seems to be able to help me. I asked for a manager theres never one around. They keep telling me-to call my bank and dispute it. The bank says that theyve already released the money and I have to take it up with this company, but no one help me. On March 12 I called and they said the money had been debited back to my account and it would be on its way but they were referring to the February cancellation/refund.. wasnt a refund. The **** pulled the funds on my fraud complaint. After calling them today and realizing I was never gonna get anywhere with them. I told them that I was going to file a complaint. I just want my money back from the second debit of my account that the bank did with out discussing it with me.

  Business Response

  Date: 03/27/2025

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Thank you

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23114175
  
  I am rejecting this response because: on 2-10

  my account t was debit  under the name of **************** Sheridan **  ( not DermClear they stated on the order form my bank debit would say (DermClear)  

  I turned it in as fraud and the bank reversed the charge on 2/12 as you can see on my bank statement. On 2-24 the bank decided it wasnt fraud and debited my account sending the money back to DermClear. That has not been refunded. This is the same run around *** been receiving since 2-24. 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/02/2025

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************* card caught this as FRAUD. IT WAS TO BE ***** NOT ******!!!! THEY ************* BLOCKED IT NOW I SEE IT WAS CHARGED AND IT WAS ******. I WANT NOTHING TO DO WITH THIS PRODUCT OR COMPANY! UNAUTHORIZED AND A SCAM IF YOU LOOK UP DERMA CLEAR.

  Business Response

  Date: 03/26/2025

  Hello *****,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package.
  

  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As a one-time courtesy, we have issued a 50% refund today. Since the order shows as delivered, you may keep the products. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

   

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-11-25 I ordered two bottles of Derma Care Skin Tag Remover via their online website, no where did it say I was subscribing to a monthly subscription on the website or when I checked out. Today 3-17-25 I received two more bottles and realized that Derma Care authorized them to be sent on on 3-11-25 saying I ordered two more bottles and charged my credit card $89.99. I called customer service today *******. They stated that when I ordered online I did it via a monthly subscription and that I needed to cancel this subscription, that is why I got the order on 3-17-25. I saw nothing online when I initially ordered that stated I was ordering this product for a monthly subscription. Why would I order a monthly subscription for a skin tag remover, vitamins or something along those lines I could see. Very misleading and based on the other complaints these types of tactics seem to be Derma Cares normal business practices.

  Business Response

  Date: 03/24/2025

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2025, I tried to purchase a single bottle of Derma Clear (Order Number: D57741DDA2) from your company website. I ordered 1 bottle and got a second one supposedly for half price- price was $64.99. To my surprise my credit card was drawn for $129.99. I thought to myself maybe i over looked something and let this slide. However, to my astonishment, my card was drawn for a second time for $129.99 (order number 0B8E7D9B77) on March 8, 2025 which I will be returning. I expect a full refund of $129.99. By the number of complaints I have seen so far your purchasing options are not clear and misleading. Also, the return address is not listed on your website, is it the sender address marked on the package?

  Business Response

  Date: 03/24/2025

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order on 03/18/2025, without requiring the return of the products. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/12/25 i purchased from DermaClear online skin tag removal advertised at $59.99. I purchased and received an email for my purchase with the charge of $239.00 PLUS $59.99 for anti wrinkle cream which I did not order! I called and they told me to return the items which now cost me another $13.00 and to call back in a few days to confirm their warehouse received it. I called and gave the tracking number and it was received and was then told there is a $10 restocking fee PER BOTTLE!!! There were 8 bottles in this stupid order. I complained and they offered me a 50% discount for the restocking fee. I accepted and was now out $40.00 with absolutely no product! I was also told bc I had to get a new card that the refund could not be processed and that I would receive an ECHECK but not for another 7-10 days!! I am extremely mad and this company should be looked into. A whole lot of scams happening here!Thank You!

  Business Response

  Date: 03/17/2025

  Hello *******,
  
  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. Please check your email ********************** within 7-10 business days.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From an advertisement online by DermaClear I attempted to purchase one of their products. I selected three bottles +3 free bottles. The price was ***** per bottle. I assumed that the ***** was for the three bottles not for the six bottles. My wife decided to purchase the six bottles package which included three free bottles. The price of the order was not displayed anywhere. I inputted all the information for one credit card - once they received my credit card information they came back and said this credit card cannot be used. I then proceeded with three other credit cards with the same result. Shortly, after doing this, I received scam alerts from three of the credit cards. I immediately contacted my servicing companies; **** and ********. $2***** had been charged to each of the four cards. The four cards were canceled and the four transactions were not paid out. This is a total scam.DermaClear displays the BBB official logo on their Ad.

  Business Response

  Date: 03/12/2025

  Hello,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.
  
  Rest assured, the account is cancelled. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not place a second order or sign up for a subscription.

  Business Response

  Date: 03/12/2025

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

  As per checking, your account was canceled and refunded 50% on 03/10/2025 as you agreed to keep the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2025, I tried to purchase a single bottle of Derma Clear for *****, from the company website. It was to be a 3 step process, enter name and address, enter payment information, and a final step to Complete Checkout. Because there was no final billing amount I choose to delete my billing info and did not click on Complete Checkout. The company immediately charged ****** to my account. This was not authorized. I am requesting a refund and a warning to others.

  Business Response

  Date: 03/10/2025

  Hello ****,
  
  We would be more than happy to clarify any misunderstanding with your order. The deal is $129.99 for 1 bottle. We are including 1 free bottle in that package so that brings the price down (divide $129.99 by 2) to $64.99 for each bottle.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we went ahead and issued 50% refund today. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered the Derma Clear skin tag remover as a one time shipment. We received the 6 bottles (3 for $79.99 each and 3 free). We have received two more shipments of this product and didn't order them but have been charged $239.99 each time for a total of ******. We did not order these and cannot find a way of contacting the business to request a refund.

  Business Response

  Date: 03/10/2025

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As per checking, your account was canceled and refunded $120.00 on 03/07/2025 as you agreed to keep the recent order. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one bottle of skin tag remover ($27), but Derma Clear charged me for six bottles and other things. I called them to make a correction, but they did not answer their phone. I don't know if they are a scam or if this is just a mistake, but it does make me suspicious.

  Business Response

  Date: 03/10/2025

  Hello *******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. You also placed an additional order of the (Derma Clear Anti-Wrinkle - 2 Bottle) for which you paid $59.99.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we went ahead and issued a 50% refund today. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you