Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just made an online purchase for this product. What I selected and the amount shown on the screen WAS NOT what was charged to my bank account. It would seem that this is common practice for this company. I read a previous complaint filed and that persons story is EXACTLY what I experienced. I thought I would be paying $39.99 for the product yet was charged $239.99 and another $59.99 for some anti wrinkle product. The website is very misleading and you should be ashamed of yourselves.

  Business Response

  Date: 04/25/2025

  Hello ******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. You also placed an additional order of the (Derma Clear Anti-Wrinkle - 2 Bottle) for which you paid $59.99.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  Unfortunately, your order was already forwarded to the fulfillment center and is processing. Once it's in processing, we are not able to cancel it. 
  As a one time courtesy, we went ahead and issued a 50% refund today and you may keep the products. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I was looking online and came across the Derma clear promotion. I entered my information to order the product but immediately changed my mind when I saw the price of $129.99 vs $39.99 as advertised and did not finished the transaction and got out of the website. well, I didn't realized it had gone through anyways since i didn't press agreed and a few days later I received the order #7E24573826. I didn't want it so I tried to get in contact but there is no way to call them or chat on their website. On April 12, there was another charge on my credit card, which I didn't realize that this was a recurring subscription. I don't want the product and I didn't agree to a recurring shipment. please refund my $129.99 and change your advertisement so it can be clear on the price and allow for cancellations and a method of contact. and resolution. below is the advertisement in which you cant find the price unless you enter your personal and credit card information. *********************************************************************************************************************************

  Business Response

  Date: 04/25/2025

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  Upon reviewing our records, we found that the transaction for the second order placed on April 12, 2025, was unfortunately declined by your bank. As a result, it appears that the payment for the products was not successfully processed. Given this, we have ceased further shipments of your order. 

  Rest assured, you won't receive any further charges.
  
  Thank you
  
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DermaClear used advertising to confuse buyers into thinking they were getting a single application for ***** and instead charged me ******. When trying to get a refund they told me it was to late although i submitted the request not even an hour after i saw the charge on my bill. They have now promised to send some kind of ECheck to me for a "Partial" refund and I still havent received that from DermaClear

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund for (Derma Clear Skin Tag Remover).
  
  We have followed up with our billing department regarding your case. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and we are committed to resolving this for you promptly. 

   

  Thank you

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one bottle of skin tag remover for $30.00. When I went to check out, this company changed the order to 6 bottles for $239.99 and 2 bottles of anti-wrinkle for $59.99! For a total of $299.98! There was no way to stop or cancel the order. I immediately emailed Derma Clear, they stated they would cancel, but then sent the items. They don't answer the customer service number. They refused to give me a return shipping address. I sent the items back in the original box to the original address. I have the confirmation from the post office. Items were picked up 3/72025. I still have not received a response or a refund. This is fraud and this company should be held responsible! I want my refund.

  Business Response

  Date: 04/15/2025

  Hello ******,
  
  Thank you for reaching out to us regarding your request for a refund. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
  
  Please contact us at (************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23199430
  
  I am rejecting this response because: I contacted Derma Clear by phone with my bank ********* on the line on 4/24/2025. The representative from Derma Clear stated her name was Ren. **** was the representative from *******. **** confirmed that there is not a dispute and the funds were paid for the products. Ren asked her to disengage the call, and then proceeded to advise me that they will not process the refund. I did exactly what was asked, but this scam of a company will still not refund a product that I did not order and have sent back to them. Ren stated that I did not call them back in time, I stated I had ten calendar days as per the response from the BBB, and I am within those days. As a side note, I had tried to reach out to Derma Clear or ****************** many times right after the order was placed to complain and get a refund, their phone ***************) would immediately disconnect. I am surprised I was able to get through today. 

  As of now, I am out $239.99 and $59.99. The product was sent back, I have the **** tracking. I had only ordered a $30.00 bottle, and this scam company quickly added additional charges with no authorization. I see many complaints of this same thing on BBB website. Please help me get my money refunded.
  .
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/25/2025

  Hello ******,
  

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. You also placed an additional order of the (Derma Clear Anti-Wrinkle - 2 Bottle) for which you paid $59.99.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request. Please contact us at ************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  
  Best regards,

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23199430
  
  I am rejecting this response because: This is incorrect and that is why I contacted the BBB. One bottle was advertised for $30.00. At checkout, you fraudulently charged me for 6 products for $239.99 and $59.99, with no availability to stop the transaction. The products have been returned to the company.  I am awaiting a refund.

  I had my bank, ******* call with me on 4/24/2025 as per your request. The ******* associate was ***** We got in touch with a Ren at customer service. ******* advised **** that there was no claim and verified the charges to my account. Ren was extremely unhelpful and absolutely nothing was accomplished from your end. She asked ******* to then hang up the line and stated she would not do the refund. 

  I am entitled to my money back. This was an absolute scam and your company keeps giving the same responses with no solution. Actually, I was surprised I was able to reach your company representative, because I tried for two months after the original charges and the line would go dead. I am tired of this nonsense and want my refund.

  Sincerely,

  
  ****** *******

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Website is Very Misleading. It does not allow you to review the information.Instead of reviewing, you are just allowed to move forward by ******* order.I thought I was receiving a product for $39. Instead I was charged $259 for the product and an Additional $59 for a product I did NOT order.We called the Number provided and was issued an email stating the order had been cancelled.Unfortunately, the next day I received an email saying the order had been shipped. Also my bank had processed the payment.I plan on refusing the order upon *********** NOT FALL FOR Derma Clear skin tag Removal deceptive Practices.If I would have known the total amount billed I would not have completed the order. Instead Derma Clear completed the order without my approval.

  Business Response

  Date: 04/08/2025

  Hello *******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. You also placed an additional order of the (Derma Clear Anti-Wrinkle - 2 Bottle) for which you paid $59.99.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we issued a full refund on 04/05/25. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order derma clear for skin tag received 2 bottles.. and now they have recharged my credit card again.. I did not order any more product from them and want them to lose my information... this is fraudulent to charge people's cards on file!

  Business Response

  Date: 04/07/2025

  Hello ****,

  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/25 I was scrolling through ****** on my phone and the skin tag advertisement appeared. Since I have some moles and skin tags I read the information and it appeared to work well on such issues. I paid $129.99 for two bottles which they charged me and shipped accordingly. Nothing in the add stated it would be a recurring charge each month. On April 2nd another charge for the same amount showed up in my bank account for $129.99. I did not order this nor do I want to continue. I still have my other bottles and trying to figure out if it really works or not. I would like my account to be cancelled and my money refunded.

  Business Response

  Date: 04/04/2025

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Derma clear just sent me an email notification that they are billing me another $129.99 for a product that I barely used 1/8 of one bottle. I did not request a subscription. No information on the web site or in the email to contact them directly. These people are a total rip off and I want my order cancelled and I want a refund!

  Business Response

  Date: 04/07/2025

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles of the Dermaclear skin tag remover at an advertised price of x and one free bottle. During the ordering process their website never disclosed the total price until my credit card had been submitted and the price was 2x what was advertised. I let it go in hopes that the product would work. It does not work! Today, approximately 30 days later I received an email stating my second order of two bottles was charged to my credit card $129.99! So, I called and was told the order could not be cancelled but they could cancel future recurring orders. I never intended to order a recurring delivery, just the two bottles. This companies tactics are very deceptive and dishonest!

  Business Response

  Date: 04/07/2025

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we issued an additional refund of $89.99 to your account today. You should see the amount credited to your account within 5-10 business days. This refund is in addition to any refund you have already received for the returned product.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the skin tag removal product and found the website to be very misleading. It advertised a price of $49.99 for a buy one, get two deal, but I was charged $189.90. The pricing issue bothers me greatly because it has made me lose trust in the product, as it seems to be associated with scams.

  Business Response

  Date: 04/01/2025

  Hello ********,

  We do apologize for any inconvenience this may have caused you. We would like to confirm that your account has been successfully canceled and refunded 50% ($95.00) back to the original payment method on 03/26/25, as you agreed to keep the products. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.

  Thank you