Reviews

This profile includes reviews for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

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  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

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  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

Review Details

• Review fromY. K.

  Date: 08/05/2025

  1 star
  I placed an order with DermaClear that was advertised as approximately $40 for 3 bottles. However, my card was charged nearly $250 without showing a confirmation page. I immediately emailed them to cancel the order, but they refused and instead offered a discount or the option to return the product for a refund. I returned the product and was told I would be refunded within 3–5 business days after they received it. Over 20 days after they confirmed receipt, I called to inquire about the refund. A representative initially said they would only refund me $179 due to “processing fees.” I explained that I had tried to cancel the order immediately and had followed all instructions for the return. After speaking with his supervisor, he said they agreed to refund me the full amount. Since they claimed my card couldn’t be refunded, they offered to send the full refund via eCheck. I clearly told them I do not have a U.S. bank account (as I’m on a visitor visa), but they insisted the eCheck could be printed and cashed at any bank in the U.S. or abroad. That was untrue — I went to multiple banks and services like Western Union, all of which confirmed the eCheck appeared suspicious or fraudulent and could not be processed. I have repeatedly contacted DermaClear by phone and email. They either hang up, give scripted responses, or promise callbacks that never happen. One advisor (named Joy) promised to follow up but never did. To date, I have not received my refund, despite returning the product and following their instructions in good faith.
  

  Dermaclear

  Date: 08/08/2025

  Hello ******,
  
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed.
  
  
  
  We already verified that refund through e-check was already submitted to your email address ********************* on 08/01/2025. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.
  
  
  
  Thank you

  Y. K.

  Date: 08/13/2025

  I have explained multiple times, even before you guys sent the echeck, that I do not have a US bank account. The echeck has only the option to deposit to a US bank account. How many times should I repeat the same story on the situation that you guys put me in, in the first place. I have proposed that you guys void the check and send a physical check under either my name or someone who is in the US. Now you are responding here but what about ignoring all my emails for more than a week!

• Review fromLaura H

  Date: 06/26/2025

  1 star
  Buyer beware! At first I thought I was ordering 3 bottles for $39.99 total plus getting 3 bottles free. My mistake, it was $39.99 per bottle plus 3 bottles free, so you're looking at a ~$120 charge (3 bottles x $39.99). The checkout page gave me a total of $39.99. I pressed the purchase button and my purchase was declined. I immediately got an alert from my credit card that the vendor was trying to charge me $239.99. I marked that I recognized the purchase and my card stated that by recognizing the purchase the bank would not cancel my card and would not complete the transaction, I would have to make the transaction again myself. I did not attempt the transaction again yet a little while later I get an email saying my order is placed. I check my credit card account and sure enough there is a pending transaction for $239.99. Immediately I called the phone number listed in the order's email and they tried to only refund me half ($120), which, according to the buy 3 bottles, get 3 free ad, should have been the price in the first place. I declined this offer and the rep said they could issue a full refund if I return the product. I declined stating there is nothing to return, the order had not been placed by me and that the vendor charged my card without my knowledge after the first attempted charge was declined by my credit company. I told the rep this email confirming "my order" was received not 10-20 minutes ago, the product hasn't even left it's shelf yet please issue a full refund. The rep escalated my request and about 5 minutes later confirmed they were able to cancel the account and the transaction. I received an "order voided" email and the pending transaction was removed from my credit card. I also confirmed with the rep that I was not attached to any subscriptions or future transactions. I am still proceeding with cancelling my credit card just in case. Lesson learned: Always check with BBB for scams before purchasing online!

  Dermaclear

  Date: 07/02/2025

  Hello,

   

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  The charge $239.99 had been voided upon your request to cancel the Derma Clear Skin Tag Remover on 06/26/2025. Meaning the charge was cancelled before it got settled through your debit/credit card account and the hold should drop within a business day or until the process has been completed.
  

  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Review fromNilsa G

  Date: 05/27/2025

  1 star
  I made an online purchase for this product. What I selected and the amount shown on the screen WAS NOT what was charged to my bank account. It would seem that this is common practice for this company. I read a previous complaint filed and that persons story is EXACTLY what I experienced. I thought I
  would be paying $39.99 for the product yet was charged $239.99
  The website is very misleading and you should be ashamed of yourselves.
  I filed a dispute through my back. They never responded. After the dispute was closed, I requested and still have not received the refund. I was told I needed to do a 3-way call with the bank. Every time I tried to make the call, I'd get disconnected. I gave the back the number for them to call and tell them the dispute has been closed. Still nothing. I received a letter from my back. With the closure number. They did not want b to accept it and started to tell me how many times I've called and I still need to do the 3- way call. They are experts at giving you the run around And a supervisor or manager is NEVER AVAILABLE.
  THIS PLACE NEEDS TO BE SHUT DOWN! If I didn't have to give a stare I would not!!????????

• Review fromLisa C

  Date: 04/21/2025

  1 star
  The website is misleading. The refund policy is inconsistent on the website (60 days full refund), Customer Service Representative (30 days full refund, and Refund Policy & Terms (180 days full refund). The offer is misleading, if the customer thinks they are making a one-time purchase, once the purchase is complete, the company automatically subscribes the customer to a monthly subscription and charges.
  
  
  
  
  

  Dermaclear

  Date: 04/25/2025

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Our 30-day refund period begins from the order date, not from the shipping date or the date you received the product. This policy is in place because order processing, including inventory allocation and payment handling, begins at the time of purchase. 
  
  Moreover, we have issued a full refund for the second order on 04/21/2025 and as a courtesy,we issued 50% refund for the original order.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

• Review fromRobert L

  Date: 03/27/2025

  1 star
  I saw the ad that said *****, buy one get one free, to me that meant buy one bottle for ***** and get the other for free. As soon as I ordered my credit card was charged ******, with no way to cancel. Beware of this ad, they make it appear you are getting two bottles at *****. Don't be fooled!

  Dermaclear

  Date: 04/01/2025

  Hello ******,
  
  
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The deal is $129.99 for 1 bottle of Derma Clear Skin. We are including 1 free bottle in that package so that brings the price down (divide $129.99 by 2) to $64.99 for each bottle. 
  
  
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  
  
  As a one time courtesy, we went ahead and issued a 50% refund today and keep the products. Please allow 5-7 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  Thank you

• Review fromPhilippe G

  Date: 12/02/2024

  1 star
  Be very careful with this company. the product was recommended by a friend and I started to order it, a4 $64.99 even for 2 bottles (buy one get one free) I decided to abort the order. The next day I receive a text with a 25% discount. I follow the link, same deal buy one get one free but this time, $47.74. I place the order, the website showed the same deal but they charged my card $97.49, more than the original deal. I did not receive a copy of the order but received a text from my credit card showing they charged me $97.49

  Dermaclear

  Date: 12/06/2024

  
  
  Hello ********,
  
  
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The deal is $97.49 for 1 bottle. We are including 1 free bottle in that package so that brings the price down (divide $97.49 by 2) to $48.74 for each bottle. 
  
  
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  
  
  As per checking, your account was canceled and refunded 50% ($48.00) on 12/03/24 as you agreed to keep the products. Please allow 7-10 business days for the refund to reflect in your account.
  
  
  
  Thank you for your understanding.