Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 18 and 19, 2025 On February 18 I responded to an online ad that said that the Derma Clear product was safe and effective for removing skin tags, moles and warts. They advertised a significant discount, 1/2 off, for buying 6 bottles over the price of 1 bottle. When I looked at my credit card posted amount it was twice as much as advertised. I called and complained. They agreed to refund only 30 percent. The product did not work well. It took several months to remove just 2 of the skin tags I applied it on 2 times a day. It did not work at all on moles and warts and many of the skin tags. In the last month the product has caused me harm. All of the places I have applied it have developed large red rashes that expand an inch or more outward from the point of application. I called today and they said they only have a 30 day return policy and would not refund anything. I think that the delayed positive harm caused by the product takes it out of the 30 day refund policy. I don't think that I should have to pay for something that causes me harm. I think other consumers should be warned about the harm.I think the refund policy is unreasonable when they know they are sending a product out that will be used over a long period and may cause harm. I don't think they should be allowed to advertise one price and charge another.

  Business Response

  Date: 07/21/2025

  Hello ******,

  Thank you for reaching out to us.
  

  We do apologize for any inconvenience this may have caused you. As part of our commitment to customer satisfaction, we offer a ****** return and refund policy, which includes reporting any adverse side effects within 30 days from the order date.
  

  Your order was placed on February 19, 2025, and we recently received your call regarding the products on July 17, 2025, which is approximately five months after the purchase date. Because we did not receive any prior communication within the 30-day return window, we reasonably assumed the product met your expectations.
  

  Unfortunately, as the return and refund period has passed, we are unable to grant a refund at this time.

  Thank you

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order. Recieeved a package with broken bottles, double the amount I ordered and was charged 2x for the order one charge of ***** the correct amount and an additional charge of ******. I recieved no purchase order and cannot find a way to contact this business to return the items. 2 of the bottles were broken and leaking when it arrived

  Business Response

  Date: 07/14/2025

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $224.98 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 bottle of Dermaclear $39.99 and almost immediately after I got a fraud alert from my bank asking me if I made this purchase. The amount was $239 and the name listed was Vibrant Lift Flow. So I responded no I didn't authorize this and the transaction never got changed. Now I have to call my bank to get my card reactivated. I see that many customers have not been as lucky and got charged. This company should be ashamed since they at least seem to have a good product. I certainly will not order anything from them now.

  Business Response

  Date: 07/02/2025

  Hello,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.
  
  Rest assured, the account is cancelled. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23541238
  
  I am rejecting this response because:

  I appreciate that you are willing to fix the order, but after a $200 overcharge for what I really thought was just the $39 item I just don't trust your company.

  So I will just go to my doctor to have my skin tags removed.
  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/14/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Dermaclear skin tag remover on 03/05/35 and the product was subsequently received. The product was ineffective and my wife and I determined not to order again. On 04/05/25 I received a notice from Dermaclear that a second charge for $179.99 had been placed on my card for a second order that I did not authorize. I contacted the company to cancel the order and stop the shipment. I received confirmation of cancellation, but was told the product had already been shipped and was given two options: 1. Keep the product (that I had not ordered and knew to be ineffective) and receive a "courtesy" refund of $90.00 or 2. Return the package clearly marked with an RMA # for a full refund of $179.99.. A few days later we returned the package to the adress they supplied and marked it with the ***** but as of today have not received the full refund of $179.99. On 06/04/25 I contacted Dermaclear and was told that they had not yet been notified from their warehouse that the package had been received with the implication being that no refund would be issued until warehouse had notified them. To review:The items were sent without my authorization and charged to my account. I complied with all the requirements for a full refund, but have not received one more than two months after the return of the items. I have been patient, but my patience is at an end. Making an unatuthorized charge and then requiring the customer who was so charged to jump through hoops to get their money back and still withhold it is more than sketchy, it borders on fraud, and I respectfully request BBB's assistance in securing a refund to my original form of payment as soon as possible.

  Business Response

  Date: 06/18/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $179.99 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
  
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there.I just purchased a single bottle of derma clear on May 30th. I clicked a link sent to me through text claiming 25% off. I did the buy 1 get 1 for about $65 with free shipping. I never got a final submission page with final cost. My bank shows a charge from St medical for $97.49. This is $30 more than expected and does not include a 25% discount. I denied the anti-wrinkle cream as well. Lastly, I never received a confirmation email for any purchase.Please correct. I appreciate the product, just want to be charged as advertised, given the discount as offered, and proof of purchase emailed. Thank you

  Business Response

  Date: 06/03/2025

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. You have the option to decline the package upon delivery and not be required to pay for the return.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of skin tag remover for $39. I was sent 6 bottles with two charges on my credit card. One for $239.99 and one for $59.99 On March 22 2025. I texted them to inform them that this transaction was deceitful and incorrect I was told I could send some of it back or all of it back. I sent all of it back, and am still waiting for them to credit my charge card.

  Business Response

  Date: 06/03/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one bottle of Dermaclear Skin Tag Remover at $39.99 and received six bottles and was charged $259.00. I attempted to contact the company to return the product per the 60 day money back return policy stated on their website. The website states to click on their link to obtain return information, however there is no link embedded in the instructions. There is no phone number. Numerous webpage inquiries were submitted that have gone unanswered. I need a full refund for this product. I strongly urge others to steer clear of this business.

  Business Response

  Date: 05/07/2025

  Hello ****,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  We issued a refund of $239.99 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just made an online purchase for this product. What I selected and the amount shown on the screen WAS NOT what was charged to my bank account. It would seem that this is common practice for this company. I read a previous complaint filed and that persons story is EXACTLY what I experienced. I thought I would be paying $39.99 for the product yet was charged $239.99 and another $59.99 for some anti wrinkle product. The website is very misleading and you should be ashamed of yourselves.

  Business Response

  Date: 04/25/2025

  Hello ******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. You also placed an additional order of the (Derma Clear Anti-Wrinkle - 2 Bottle) for which you paid $59.99.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  Unfortunately, your order was already forwarded to the fulfillment center and is processing. Once it's in processing, we are not able to cancel it. 
  As a one time courtesy, we went ahead and issued a 50% refund today and you may keep the products. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I was looking online and came across the Derma clear promotion. I entered my information to order the product but immediately changed my mind when I saw the price of $129.99 vs $39.99 as advertised and did not finished the transaction and got out of the website. well, I didn't realized it had gone through anyways since i didn't press agreed and a few days later I received the order #7E24573826. I didn't want it so I tried to get in contact but there is no way to call them or chat on their website. On April 12, there was another charge on my credit card, which I didn't realize that this was a recurring subscription. I don't want the product and I didn't agree to a recurring shipment. please refund my $129.99 and change your advertisement so it can be clear on the price and allow for cancellations and a method of contact. and resolution. below is the advertisement in which you cant find the price unless you enter your personal and credit card information. *********************************************************************************************************************************

  Business Response

  Date: 04/25/2025

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  

  Upon reviewing our records, we found that the transaction for the second order placed on April 12, 2025, was unfortunately declined by your bank. As a result, it appears that the payment for the products was not successfully processed. Given this, we have ceased further shipments of your order. 

  Rest assured, you won't receive any further charges.
  
  Thank you
  
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DermaClear used advertising to confuse buyers into thinking they were getting a single application for ***** and instead charged me ******. When trying to get a refund they told me it was to late although i submitted the request not even an hour after i saw the charge on my bill. They have now promised to send some kind of ECheck to me for a "Partial" refund and I still havent received that from DermaClear

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund for (Derma Clear Skin Tag Remover).
  
  We have followed up with our billing department regarding your case. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and we are committed to resolving this for you promptly. 

   

  Thank you