Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one time the skin tag remover. I had to call to get the special pricing I did not sign up for a subscription. Derma clear sent me 3 more bottles and charged my cc for $169.99. I have since sent it back. I would like to be credited for those 3 bottles and to have the subscription I did not sign up for canceled and not be billed again. I can now not find a number to call the company to have this all cancelled.

  Business Response

  Date: 09/15/2025

  Hello ***,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an extra box of Derma Clear Skin Tag Remover that I did not want and customer service told me I could return it and be refunded, and that the refund would be for $69.99.On June 20, 2025 I returned it to PO ********* in ********, ** and **** says that it was received successfully on June 23rd.But after numerous calls to their customer service number *************) saying I have not been refunded, I was told there was a problem returning the refund to my credit card and that an echeck would be issued. Well, that has not happened either and after more calls I just keep getting the same runaround each time I call. They keep putting me off saying it will be refunded in 7-10 days, but it never happens. My last call was August **** needless to say I am very frustrated and would like to know how I can get this resolved. Thank you,**** ********

  Business Response

  Date: 08/29/2025

  Hello ****,

  Thank you for following up. We understand your concern and apologize for the delay.
  
  At this time, we have not yet received an update from our billing department regarding the status of your refund. Rest assured, were actively following up and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and well be in touch as soon as theres an update.

  Thank you

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ****** I thought I ordered one bottle of Dermaclear but was notified of a $239.99 charge from this company. I called customer service and was told I had ordered 6 bottles and if I wanted to keep them, they would credit my card $70 (the credit did appear on my card 4/4/2025). I agreed to the six bottles after confirming there was a money back guarantee. Unfortunately, after 2 weeks of use, I found this product to be no better than others, so I called to return them. I was told to return the 5 unused bottles, and my card would be credited $150.00 when received at their warehouse. I did not see the refund, so I called again on June 19, 2025, and was again told I would receive a refund of $150 in 7-10 business days. Still did not receive a refund, so called July *******. This time I was told they already credited my account the $70 and they also sent an "e check" of $80 to my e-mail. I went through junk mail and trash and didn't see anything. Bottom line- I was told there was a money back guarantee when I ordered, got 2 different stories for a refund not received and still out $169.99.

  Business Response

  Date: 07/25/2025

  Hello,

  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 18 and 19, 2025 On February 18 I responded to an online ad that said that the Derma Clear product was safe and effective for removing skin tags, moles and warts. They advertised a significant discount, 1/2 off, for buying 6 bottles over the price of 1 bottle. When I looked at my credit card posted amount it was twice as much as advertised. I called and complained. They agreed to refund only 30 percent. The product did not work well. It took several months to remove just 2 of the skin tags I applied it on 2 times a day. It did not work at all on moles and warts and many of the skin tags. In the last month the product has caused me harm. All of the places I have applied it have developed large red rashes that expand an inch or more outward from the point of application. I called today and they said they only have a 30 day return policy and would not refund anything. I think that the delayed positive harm caused by the product takes it out of the 30 day refund policy. I don't think that I should have to pay for something that causes me harm. I think other consumers should be warned about the harm.I think the refund policy is unreasonable when they know they are sending a product out that will be used over a long period and may cause harm. I don't think they should be allowed to advertise one price and charge another.

  Business Response

  Date: 07/21/2025

  Hello ******,

  Thank you for reaching out to us.
  

  We do apologize for any inconvenience this may have caused you. As part of our commitment to customer satisfaction, we offer a ****** return and refund policy, which includes reporting any adverse side effects within 30 days from the order date.
  

  Your order was placed on February 19, 2025, and we recently received your call regarding the products on July 17, 2025, which is approximately five months after the purchase date. Because we did not receive any prior communication within the 30-day return window, we reasonably assumed the product met your expectations.
  

  Unfortunately, as the return and refund period has passed, we are unable to grant a refund at this time.

  Thank you

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order. Recieeved a package with broken bottles, double the amount I ordered and was charged 2x for the order one charge of ***** the correct amount and an additional charge of ******. I recieved no purchase order and cannot find a way to contact this business to return the items. 2 of the bottles were broken and leaking when it arrived

  Business Response

  Date: 07/14/2025

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $224.98 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 bottle of Dermaclear $39.99 and almost immediately after I got a fraud alert from my bank asking me if I made this purchase. The amount was $239 and the name listed was Vibrant Lift Flow. So I responded no I didn't authorize this and the transaction never got changed. Now I have to call my bank to get my card reactivated. I see that many customers have not been as lucky and got charged. This company should be ashamed since they at least seem to have a good product. I certainly will not order anything from them now.

  Business Response

  Date: 07/02/2025

  Hello,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We highly apologize that you may have overlooked our promo bundles. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.
  
  Rest assured, the account is cancelled. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23541238
  
  I am rejecting this response because:

  I appreciate that you are willing to fix the order, but after a $200 overcharge for what I really thought was just the $39 item I just don't trust your company.

  So I will just go to my doctor to have my skin tags removed.
  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/14/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Dermaclear skin tag remover on 03/05/35 and the product was subsequently received. The product was ineffective and my wife and I determined not to order again. On 04/05/25 I received a notice from Dermaclear that a second charge for $179.99 had been placed on my card for a second order that I did not authorize. I contacted the company to cancel the order and stop the shipment. I received confirmation of cancellation, but was told the product had already been shipped and was given two options: 1. Keep the product (that I had not ordered and knew to be ineffective) and receive a "courtesy" refund of $90.00 or 2. Return the package clearly marked with an RMA # for a full refund of $179.99.. A few days later we returned the package to the adress they supplied and marked it with the ***** but as of today have not received the full refund of $179.99. On 06/04/25 I contacted Dermaclear and was told that they had not yet been notified from their warehouse that the package had been received with the implication being that no refund would be issued until warehouse had notified them. To review:The items were sent without my authorization and charged to my account. I complied with all the requirements for a full refund, but have not received one more than two months after the return of the items. I have been patient, but my patience is at an end. Making an unatuthorized charge and then requiring the customer who was so charged to jump through hoops to get their money back and still withhold it is more than sketchy, it borders on fraud, and I respectfully request BBB's assistance in securing a refund to my original form of payment as soon as possible.

  Business Response

  Date: 06/18/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $179.99 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
  
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there.I just purchased a single bottle of derma clear on May 30th. I clicked a link sent to me through text claiming 25% off. I did the buy 1 get 1 for about $65 with free shipping. I never got a final submission page with final cost. My bank shows a charge from St medical for $97.49. This is $30 more than expected and does not include a 25% discount. I denied the anti-wrinkle cream as well. Lastly, I never received a confirmation email for any purchase.Please correct. I appreciate the product, just want to be charged as advertised, given the discount as offered, and proof of purchase emailed. Thank you

  Business Response

  Date: 06/03/2025

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. You have the option to decline the package upon delivery and not be required to pay for the return.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of skin tag remover for $39. I was sent 6 bottles with two charges on my credit card. One for $239.99 and one for $59.99 On March 22 2025. I texted them to inform them that this transaction was deceitful and incorrect I was told I could send some of it back or all of it back. I sent all of it back, and am still waiting for them to credit my charge card.

  Business Response

  Date: 06/03/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one bottle of Dermaclear Skin Tag Remover at $39.99 and received six bottles and was charged $259.00. I attempted to contact the company to return the product per the 60 day money back return policy stated on their website. The website states to click on their link to obtain return information, however there is no link embedded in the instructions. There is no phone number. Numerous webpage inquiries were submitted that have gone unanswered. I need a full refund for this product. I strongly urge others to steer clear of this business.

  Business Response

  Date: 05/07/2025

  Hello ****,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  We issued a refund of $239.99 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you