Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dermaclear has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 17, 2024, I ordered what I thought was 1 bottle of skin tag removal. I got charged for 6 bottles totaling ******. That was the 1st shock. I must have misread the amount in my order. I did not see anything that said there was a recurring subscription. This is for skin tag removal, a small amount dabbed on. If you apply every day a bottle will last at least two to three months. Then on October 19, 2024, I get another notice that I am expecting another shipment of skin tag remover. Another 6 bottles for another ******. I have now spent almost $500 dollars on this product and barely gotten to use it for a month before I am getting 6 more bottles. I tried to cancel, but they said that the order was already processed. On Oct. 30, 2024, I get another notice that my order has shipped. 10 days after I asked to cancel, and they could not cancel because it had already been processed. I ask for refund directions in my email. They explain what I need to do and do not mention the 10-dollar-a-bottle restocking fee. They also do not say anything about not being able to return bottles from the first batch shipped. So I pay out of my pocket $40 to return 10 bottles of the skin tag remover. I follow all of their directions and get a tracking number so that I can be sure it was returned. On Nov. 8, I got a message through my tracking number that the product was returned. By Nov. 22, 2024, I have sent 3 emails asking about my refund. On Nov. 25th I get a message that I have been refunded ******, with no explanation as to why it is not the full amount. I send an email questioning the amount. Then I am told about the $10 restocking fee for each bottle and that I do not get credit for the first 4 bottles I returned, only the 6 they sent in the 2nd shipment. On the bottle, it states that it takes 12 weeks to see evidence that the product is working. I cannot return product from my first shipment even though it needs 3 months to work. That does not seem right.

  Business Response

  Date: 12/06/2024

  Hello ********,
  
  We sincerely apologize for any inconvenience this may have caused. As per our return policy, every return is subject to a restocking fee of $10.00 per bottle. This fee covers the sanitation process, inspection, and restocking of the returned items.
  
  As a one-time courtesy, we have issued an additional refund of $60 today. Please allow 7-10 business days for the refund to reflect in your account.
  
  Rest assured, your account has been canceled, and you will not receive any further shipments.
  
  
  Thank you for your understanding.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2024 I ordered 3 bottles of skin tag removal. It actually charged me for 6 bottles for a total of ******. I figured I clicked on the wrong amount so chalked it up to my mistake. There was nothing showing it was a recurring subscription. So now on Nov 8 I get a charge for ****** again so I went to the website to get a phone number to call and cancel it and there is no phone number the only thing it states is to email ******************************* so I emailed them but never heard back and there is no phone number listed to actually call to get them to cancel the order and not send it to me and refund my money.

• Initial Complaint

  Date:11/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bottles of the skin tag remover about 09/28/24. I received an email that two more bottles were being shipped to me because the first order included a subscription. I did not have time to evaluate the product before they were sending me more bottles. Of the two original bottles I have one full one and the one opened is 50% gone. I do not wand nor need more of the product. I emailed the company and they said the second order has been shipped. I asked to see the original order form stating the subscription and have not received a response

  Business Response

  Date: 11/06/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $97.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered Dermaclear on September 7. The price that I paid was not what I had thought I agreed to. I called and the refunded me the amount that I was disputing. About 1 month later I was billed for $94.99 again as this was a subscription evidently. I do not remember anything about that. I canceled immediately. I sent the package I received back unopened. I paid for the return. There were 4 bottles in the shipment and I am being charged $10 a bottle for restocking and sanitary checks. I guess at some point I checked a box agreeing to this. There is no way to make a return without agreeing to this. I am not against a restocking fee, but not at $10 a bottle. I was refunded $54.99. I am requesting $30 not $40 as a $10 restocking fee is reasonable. I called on 11/02 questioning the refund amount and was told I agreed to it and no manager was available and to call back.

  Business Response

  Date: 11/06/2024

  Hello,

  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. 
  
  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $40 to your account today. You should see the amount credited to your account within 5-10 business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2-month supply of Derma Clear Skin Tag Remover, with the understanding that it had a 60 day money back guarantee (09/19/24). A second transaction was attempted (by the vendor) and declined on (10/19/24). I called the vendor phone number on the credit card bill and attempted to cancel/return; that phone number did not work. I finally found another vendor phone number *************) and reached them on 10/29/24. They informed me that there is only a 30-day return period, starting on the order date, not even the date received. They advertise 3-day shipping, but it took 7 days to receive the order. They refused to refund my money, even on the un-opened bottle. I want a full refund, or at least a refund on the un-opened bottle. ************************************

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bottle of derma clear for skin tags and the price was ***** (online order)and shipping was free. I was charged ****** I immediately called to cancel my order (I talked to Adarial) she said she would cancel it after a small debate on the phone. She only refunded me *****???? Now I cant get ahold of any one to get the rest of my money of *****.