Complaints

This profile includes complaints for Dermaclear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dermaclear

  PO Box 35530 Saint Petersburg, FL 33705-0509

• 

  Dermaclear

  PO Box 35368 Saint Petersburg, FL 33705-0507

• 

  Dermaclear

  406 9th Ave, Suite 310 San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website offe is grossly misleading. I was charged $239 for a bundle that was advertised as *****. I do not wish to continue this order under any circumstances with a company whose pricing is not completely transparent. Cancel this order and refund my credit card immediately. Loads of complaints on internet. Mostly about over charging or extra charges. ****** order and issue refund!!

  Business Response

  Date: 03/06/2025

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $239.99 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item price shown on advertisement and price charged are different. The scam seems to be buy at 1 price but then when order confirmed the charged price is significantly higher without explanation during purchase process. Then there is no option to cancel before confirming purchase. The final is only shown after confirmation. I feel that this business is not honest and I would like a refund and hope that are required to change their process so no one else gets taken!

  Business Response

  Date: 03/06/2025

  Hello,

  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  

  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $239.99 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I elected to purchase three bottles of derma clear skin tag removal at *****ea and receive three bottles free. As advertised on their site. No where in the checkout did they offer a final total. I became aware my card was being charged double because my bank declined the charge for suspicious activity. I spoke with my bank and they assured me the transaction was declined and would not go through. This company waited a day and charged my card again. Unfortunately my bank did not flag it and the transaction went through. I was unaware this had even taken place until I received an email from them with my shipping information. This company is deliberately being deceiving with their advertised prices. I did not elect to purchase 6 bottles at ***** and I did not give anyone permission to charge my credit card a day after my initial attempt to purchase. I elected to walk away from the dishonest deception knowing the transaction had been declined. They waited a day and ran my card again.

  Business Response

  Date: 02/27/2025

  Hello *********,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As a one time courtesy, we issued a refund of $239.99 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

  Thank you

  
  

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a full refund. Thank you for your assistance in this matter. 
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The offer was for 3 bottles for ***** and then 3 additional bottles free. As others have said prior, after following the offer link the bill did not reflect ***** in my order email but 2*****. This amount was nowhere on the order screen.

  Business Response

  Date: 02/18/2025

  Hello ******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  

  As a one time courtesy, we went ahead and issued a 50% refund today. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  
  

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Ireland

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order with this company for 1 bottle of derma clear skin tag remover at ***** a bottle /buy one get one free with free shipping after I placed my order another add popped up for derma clear ant wrinkle 2 bottles no choice to accept or decline when my order was processed I was billed for 2 bottles of tag remover at ****** & billed for wrinkle product 2 bottles at *****, the advertisement is misleading and deceptive, adding products to the order with no pricing showing is fraudulent, not giving you the ability to add or decline A product is fraudulent. This website is fraudulent. I want this order canceled and I want both refunds back to my credit card immediately.

  Business Response

  Date: 02/11/2025

  Hello ******,

  We would be more than happy to clarify any misunderstanding with your order. The deal is $129.88 for 1 bottle of Derma Clear Skin Tag Remover. We are including 1 free bottle in that package so that brings the price down (divide $129.88 by 2) to $64.94 for each bottle. You additionally placed an order for 2 bottles of Derma Clear Anti-Wrinkle and paid $59.99.    
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As a one time courtesy, we issued a full refund on 02/10/2025 as the customer requested. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The offer was for 3 bottles for ***** and then 3 additional bottles free. As others have said prior, after following the offer link the bill did not reflect ***** in my order email but 2*****. This amount was nowhere on the order screen.

  Business Response

  Date: 02/11/2025

  Hello *******,
  
  Our apologies that you misunderstood the offer. The deal is $239.88 for 3 bottles so each bottle is $79.96 for the Derma Clear Skin Tag Remover. We are including 3 free bottles in that package so that brings the price down (divide $239.88 by 6) to $39.98 for each bottle. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we went ahead and issued a 50% refund today. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22916481
  
  I am rejecting this response because:

  I appreciate your position but I also do not understand it whatsoever. I had received an email stating the order had been cancelled and another stating the 50% refund for ******. Why would I agree to a charge of ****** for nothing in return? If I receive the product as specified in the initial offer at the adjusted price well then I will painfully agree to your offer. But to pay ****** for nothingno I am sorry that is not acceptable.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/12/2025

  Hello *****,

  We apologize for any confusion caused by our previous email. The cancellation mentioned was for your membership to prevent future shipments, not your current order. Your order has been processed and will be shipped as planned.
  

  Thank you for your understanding. If you have any questions, please feel free to contact us.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***assuming the product ordered is received I will accept this outcome 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/25 I saw an advertisement for DermaClear skin tag remover, bolstered by a glowing account of a one-day miracle serum created by two sisters, presented on Shark Tank. I followed the links to buy the item. I tried to purchase their option for one bottle for $64.99, including one free bottle. The site declined my debit card twice. I gave up. On 1/3/25 an unauthorized charge for $129.99 by DermaClear's parent company, ******************, popped up on my bank account. I called my bank's fraud department; they requested I initially attempt to settle the matter with the seller myself. I can no longer find the original website, but at the time I was able to, so I dug around and found a number to call in light gray print, hidden at the bottom of the website. The call hung up the first try. The second try I was on hold for over fifteen minutes before reaching a barely audible connection to a female with a heavy Asian accent. I told her my card was declined on their site (twice!) so I didn't owe them anything and I didn't want their product. She countered because I entered my cc info I was obligated once the site was repaired. I mentioned the amount was twice what I was expecting had my card not been declined. She said they automatically signed me up to a recurring monthly subscription for $129.99 (no mention of the original deal I tried to purchase). I told her to cancel the order and don't send me anything. She said the order was already on its way. After more aggressive haggling, she agreed to refund half the $129.99 that day (they did) and I'd receive the remainder of my refund once the product was returned. After returning the unopened box I had to relentlessly hound them for weeks for only a partial $45 refund. I asked regarding the $20 they still owed; they made up an excuse regarding a restocking fee policy never previously mentioned. I just involved my bank's fraud department to go after the $20 they still owe me. Repeat offenders and scammers. BEWARE!!!

  Business Response

  Date: 02/06/2025

  Hello *********,

  We do apologize for any inconvenience this may have caused you. As per our return policy, every return is subjected to a restocking fee of $10.00 for each bottle. Your return would not only need to go through a sanitation process, but it will also require inspection and restocking. 

  As a one time courtesy, we went ahead and issued an additional refund of $20.00 as the customer requested. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******-*********

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a (1) bottle of skin tag remover from Derma Clear on-line on 1/28/2024 for $64.99. It was declined, not able to contact them thru email. The debit went thru, but Not for $64.99 that was advertised. I was charged $239.99 That is when I seen that my account had been charged $239.99 instead of the $64.99 as advertised.I called customer service to cancel the order and was told that it was too late, the order has already been processed. I spoke with **** (CSR), @ ************** who told me to keep the product as a gift as he seen a dispute had already been filed on my account. Even though the Company name On-Line was Derma Clear - **************** said the Billing was from LGA Supplements. The dispute I had filed with my credit union was declined as they couldn't verify LGA Supplements and Derma Clear were one in the same. I have not received a refund from Derma Clear or LGA Supplements at this time. I want a full refund.

  Business Response

  Date: 02/06/2025

  Hello *******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Tears

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I read up on the product it was shown for 3 small bottles at a cost of. $29.00. I selected the order button and an Anti - wrinkle Serium offer popped up to purchase for another price. I by-passed that and continued on with my order. Upon completion, I get a thank you for your purchase of skin tag remover for $259.00 and anti wrinkle serum for $59.00. Totalling $299.00. I did not order anything but $29 ski tag removal. I tried calling several times and the line either hang up on me or I'm on hold for 15 minutes or longer u til I finally hang up.ive sent 2 emails canceling this order before it ships since they already have my money from my bank account. Have not been able to speak with a person yet!

  Business Response

  Date: 01/10/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on line for $64.99, but website said declined, email is null. I tried to correct it by erasing everything I put in. Two hours later I see a charge for $239.99. I called customer service to cancel the order and they said they could not because it was already in process. They could not explain the charge and told me to return the product after it arrives for a refund. I think its complete fraud, cancelled by credit card immediately. Sounded like a call center, not a legitimate company.

  Business Response

  Date: 01/02/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****