Home Based Business Marketing
IT Works! Global, Inc.Headquarters
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Reviews
This profile includes reviews for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromEleanor S
Date: 11/30/2024
1 starI should have read the reviews and BBB reports prior to ordering today 11/29/2024. Is there a way to cancel without any further obligations? There are far too many negative reviews and I don't have money to be given away for snake oil.IT Works! Global, Inc.
Date: 12/05/2024
Hello Eleanor,
Thank you for sharing your concerns. We sincerely apologize for any frustration or uncertainty caused by the negative reviews you encountered. We completely understand how important it is to feel confident in your purchase decisions.
We always strive to provide high-quality products and a positive experience for our customers, and we regret that this situation has made you feel uneasy. We do show that your order has already been shipped and should be delivered soon. If you would like to return the order, please contact our Customer Service team https://itworks.com/contactus and they will be happy to assist you. We have cancelled your subscription order so that there are no further obligations, if you would like your account to be fully cancelled, please let us know.
We value your trust and hope you’ll give us the chance to address any questions or concerns you may have. If there’s anything else we can assist with, please don’t hesitate to reach out.
Sincerely,
IT WORKS!Review fromAl B
Date: 11/21/2024
1 starIf I could rate this company a ZERO I would. Here is why: When I joined It Works, I was promised a deal of three products for $75 plus taxsimple and straightforward, right? Unfortunately, that wasnt the case. What I experienced was anything but honest or transparent.The companys customer service is a nightmare. Every time I ask for a supervisor, I get the runaround, and no one ever follows up. Its incredibly frustrating!Based on my experience, this business operates more like a scam. Their promises dont align with their actions, and they seem more interested in taking your money than providing quality service.If you value your time, money, and peace of mind, I strongly recommend avoiding It Works. Dont fall for their misleading claims!IT Works! Global, Inc.
Date: 11/26/2024
Hi ******,
Thank you for contacting us. We were able to locate your Perks Member account and see that you have been a loyal customer since June of 2020. We also show that when you enrolled you were able to take advantage of our Pick 2/3 pricing promotion. This was a promotion we offered where you could pick from a specific category of products, 2 products for $50 or 3 for $75 (taxes and shipping excluded). Offering these products with promotional pricing meant that the price was always subject to change or cancellation. In 2022 we removed this category and promotion from our website but made an exception to allow customers to keep the pricing, if they already had it on existing orders. We offered this grandfathered pricing through April 2024, when the promotion was fully discontinued. At that time, any customers who had the promotional pricing were emailed and notified that the promotion was ending. Our records show that you contacted customer service several times to confirm that the program was ending and our team confirmed this for you.
If you have any additional questions, please do not hesitate to ask.
Thank you,
IT WORKS! *********************Al B
Date: 11/27/2024
This is not acceptable. This is the worst answer they are simply the worst set of people and company with no apologies as I was told something different when I signed up regardless that they said it was no longer available. They are just plain horrible.Review fromRickie W
Date: 11/16/2024
5 starsMy favorite health company! Amazing products! Amazing results! Helped me get financially comfortable!IT Works! Global, Inc.
Date: 11/26/2024
Hi ******,
Thank you for sharing your review with us. We are so happy to hear you love it here just as much as we do!
IT WORKS! Compliance Department
Review fromChris D
Date: 11/16/2024
1 starMy niece sold this and I had a wedding coming up so thought why not? Religiously taking SKINNY gummies day and night for 2 months. I gained 2 lbs. Take double! She said. No change. What a scam. Do not buy from them. Do not believe your friends and family who promote this useless snake oil.IT Works! Global, Inc.
Date: 11/18/2024
Hello *****,
Were sorry to hear about your experience. Results can vary from person to person, and we understand your frustration. Please note that your account has been canceled, and no further charges will occur. If you need further assistance, please contact our customer service team.
Sincerely,IT WORKS Compliance Department
Review fromSelena F
Date: 11/13/2024
1 starI can't work for a company that uses photos of people who aren't even using the products. They do not disclose product ingredients with customers and made it extremely hard to find the actual ingredients on their site. They are selling to people blindly their products and having their representatives use the products claiming they work. Paceobo!!! People please use a different brand and change your diet. Ancient Nutrition is a great brand that actually tells you the ingredients and they are clean ingredient products.IT Works! Global, Inc.
Date: 11/14/2024
Hello Selena,
Regarding the photos used in our marketing, we strive to ensure that our imagery accurately represents how our products are used. If you have specific examples of photos that you feel misrepresent our products, wed be grateful if you could share them with us so we can review and address any concerns.
As for ingredient transparency, all of our product ingredients are clearly listed on our website before purchase, allowing customers to make informed decisions. If you had difficulty finding the ingredient details, we encourage you to check the product pages where the information is readily available. If you need any assistance, our customer service team is always happy to help.
We respect your choice to explore other brands, and we're glad to hear you've found products that meet your needs. At the end of the day, we want every customer to feel confident in the products they choose, whether from us or elsewhere.
Thank you again for your feedback, and we remain committed to providing high-quality products and full transparency.
Best regards,IT WORKS!
Review fromKathy B
Date: 11/11/2024
1 starI wish I would have did my due diligence and researched this company and it's products. I have one month left of my "3 month "perk" subscription. So disappointed in the product....does NOT work at all. Lots of money spent to not see one single result. DONT GET YOURSELF MIXED UP WITH THIS COMPANY AND ITS LIESIT Works! Global, Inc.
Date: 11/14/2024
Thank you for sharing your feedback, and were truly sorry to hear that youve been disappointed with your experience.
We understand how frustrating it can be when a product doesnt meet your expectations, especially after investing your time and money. We take customer feedback seriously, and were committed to helping our customers achieve their goals with our products. Individual results can vary, and while some see success quickly, others may need more time.
In response to your concerns, we have canceled your account and waived the membership fee. No further charges will be applied.
We appreciate you giving our products a try, and were truly sorry that they did not meet your expectations. If you have any further questions or need assistance, please dont hesitate to reach out to our customer service team. Were here to help.
Best regards,
IT WORKS!Review fromDenise P
Date: 10/26/2024
1 starThis whole business is a scam. They do not tell you it's an autoship and it doesn't work. I was wondering why I was getting headaches all the time after reading the reviews I know. Anyways someone needs to check this mess out. *** or someone. What's it take? Someone dying?IT Works! Global, Inc.
Date: 11/05/2024
Hello ******,
Thank you for contacting us. Your initial enrollment order shows Enrolled with Subscription. We always provide two options for customers,you opted for the ******* subscription, which entitles you to Perks members pricing rather than retail pricing.
To enroll as a Perks Member, you have the following options:
Purchase the one-time Perks Membership Fee at checkout, or
Commit to a 3-month Subscription, which waives the Membership Fee.
Please note that the IT WORKS! Perks Program is listed on our website at ******************************************.
Regarding your refund request, we cannot issue a refund without a return of the products. We have emailed you a prepaid shipping label.Please note that this label needs to be used within 7 days. For more details on our return policy, please refer to ********************************************************************************* a return, we will not be able to issue a refund.Sincerely,
IT WORKS! Compliance DepartmentReview fromMerry M
Date: 10/19/2024
1 starSlimming gummies were lost in the mail had a huge run around about trying to get refunded or replaced with no luckIT Works! Global, Inc.
Date: 10/23/2024
Hello Merry,
Thank you for contacting us. Helping you resolve your concern is of the utmost importance to us. Our records show that order ********* was placed 4/25/24 and was successfully delivered by UPS. On May 17th, we received your support ticket stating that you did not receive your package. The response to the ticket advised you to check with the postal carrier (UPS) and to fill out a lost order claim form. Once we received the claim form, we could have issued a replacement order. However, we never received a lost order claim form and did not hear back from you. Therefore, a replacement order was not sent.
However, since you have been a valued customer since February, we have made an exception and full refunded your order, ********* -$67.80. If we can be of any additional assistance, please let us know.
Sincerely,
IT WORKS! ComplianceReview fromNicole S
Date: 10/15/2024
1 starTerrible product, made me sick and does not work. When I tried to cancel I was told I had to pay a $35 fee, What?! Don't waste your money this company is a joke. I do not recommend.IT Works! Global, Inc.
Date: 10/16/2024
Hello Nicole,
Thank you for contacting us. Your initial enrollment order
shows “Enrolled with Subscription.” You opted for the 3-month subscription,
which entitles you to Perks members pricing rather than retail pricing.
To enroll as a Perks Member, you have the following options:
Purchase
the one-time Perks Membership Fee at checkout, or
Commit
to a 3-month Subscription, which waives the Membership Fee.
Please note that the IT WORKS! Perks Program is listed on
our website at https://itworks.com/perks.
Your first and only order was placed on October 5th; there
have been no additional subscription orders. We show that when you contacted our
Customer Service on 10/15/2024 team, they cancelled your subscription and
waived the membership fee. Please let us know if we can be of any additional
assistance.
Sincerely,
IT WORKS! Compliance DepartmentReview fromKaren B
Date: 10/12/2024
1 starI was not under the impression there was a membership fee if I purchased this product. I was talked into a subscription but not a membership. I cancelled my subscription and had to pay $34.99 membership fee because I cancelled! This is unacceptable. I received an email saying my membership was cancelled and I have a receipt for the membership fee that I paid. I will not recommend this company to anyone. I was not informed this was a membership. A membership and subscription are two different things.IT Works! Global, Inc.
Date: 10/16/2024
Hello *****,
Thank you for contacting us. Your initial enrollment order
shows “Enrolled with Subscription.” You opted for the 3-month subscription,
which entitles you to Perks members pricing rather than retail pricing.To enroll as a Perks Member, you have the following options:
Purchase
the one-time Perks Membership Fee at checkout, or
Commit
to a 3-month Subscription, which waives the Membership Fee.Please note that the IT WORKS! Perks Program is listed on
our website at *************************.
Your first and only order was placed on October 5th; there
have been no additional subscription orders. We have canceled your account and refunded
the membership fee. You should see the funds back in your account within 5-7
business days, depending on your financial institution. No further charges will
occur.Sincerely,
IT WORKS! Compliance Department
IT Works! Global, Inc. is NOT a BBB Accredited Business.
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