Customer ReviewsforIT Works! Global, Inc.

I HAD COMMENTED ON A FB POST ABOUT SOMEONE NEEDING *********************** LOSING 30-40LBS IN 3 MONTHS SO I COMMENTED BOUGHT THE GUMMIES TRIED THEM FOR 2 MONTHS, TRIED 1 MONTH OF FLAT AND AN A HALF MONTH OF BURN AND I GAINED WEIGHT, PLUS HAD TERRIBLE HEADACHES AND STOMACH ISSUES. AND WHEN I TRIED TO CANCEL I HAD TO PAY $19.50 TO CANCELWHICH IS NOT FAIR!! THIS IS SUCH A SCAM! DON'T BUY INTO THE ******

Hello, *****,

We are sorry you did not see the results you were hoping for. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received - *****************************************************

Due to the circumstance, we have issued you a refund today for the membership fee.  No more charges will incur.

Sincerely,

 

IT WORKS!

The WORST customer service I have ever encountered! I never received my order and they are refusing to refund me. Had to contact my bank for fraud... now I wait... DO NOT ORDER FROM THIS COMPANY!!!

Hello *******,

We are sorry to hear about this matter.  Our records show you were a Distributor with IT WORKS! however, your account was cancelled back in 2021.  Is this something recent?  We show your last transaction on March 7,2021.

If you want to provide us more details, please email us at *************************************** so that we may investigate further.

Sincerely,

IT WORKS!

Horrible company! Do NOT order from them. I tried Flat and Simply Aloe to help with stomach issues and it gave me horrible headaches! I let the distributor know and said there is nothing she can do, so I reached out to the company. Then I found out I was in a 3 month order requirement. The representative was kind and offered to remove me from the three month requirement. But...I was not able to get a refund for the $90 I spent on these products that gave me headaches. I was shocked. It shows you how shady a company is when they do not offer money back guarantee. They know their products are not good, so cannot offer a money back guarantee or they would go under. The representative (she was very nice!) apologized and said there is nothing she could do, but encouraged me to send an email which I did. Received an email back that basically said - we won't do anything. I looked up the other companies that I am buying products from (network companies) and their ratings are great! They offer 100% guarantee on products and put the customers first. It Works does NOT put their customers first. I am sure I will receive a response to this stating our return and refunds policies are...blah blah Maybe if the company offered 100% guarantee and put customers first, they wouldn't have these horrible reviews. Stay away from it.

Dear ******,

We are sorry to hear about this matter.  IT WORKS! does advertise the no money back guarantee on our website at ***************************************************** .  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received.

However, as an accommodation we did waive the membership fee and no more charges will incur.  Also, if you have any additional questions or concerns about the product, please contact our Product Coach at *****************************************

We wish you well.

Sincerely,

IT WORKS!

******************* 10:59AM 4/3/24: Hey thanks so much for commenting on my post ?? Im super excited to give you all the information and help you with your goals1. How much weight are you wanting to lose?2. Do you feel bloated and fatigue?3. How many cups of coffee do you drink/day?PM ME: 20 lbs, fatigue, 2-3 cups a day.You can now message and call each other and see info like Active Status and when you've read messages.KA: Ok!! I definitely think the skinny brew would help!! Okay, this will definitely help! I need 90 day reviews for our business profiles. Written OR before/after picture, whatever you feel most comfortable with. You will drink this coffee 3-4 times a week, or every day like me, and I will give you my wholesale discount. Is this something you can do?ME: How much of a discount? This is supposed to be a product tester. People don't typically pay to be a tester. Legitimate product testing jobs will never ask you to pay for the product or provide sensitive personal information upfront. Is this a pyramid scheme?KA: Nope! Not a pyramid scheme! So pyramid schemes dont typically sell products. They advertise for income opportunities and then sign new people, and get money for doing so. This is ItWorks Global. We work hard and strive to provide ? AMAZING ? products that help with things like weight management, hair growth, skincare, etc!! I cant speak for other companies, but for us, we offer a discount in exchange for your testimony about what the products do for you. The body takes a while to adapt to new things, so only getting a few samples would be great to try, but you wouldnt see as much of a result from using it. Ok! I can see we arent going to agree here. There is no pyramid scheme here! These are amazing products that are clinically proven and result driven. But if youre not interested thats TOTALLY ok. Have a wonderful day

Hello Mrs. ***,

First, we would like to address the comment about product testing jobs.   We would like to clarify this business is an Independent Distributorship and it does not create an employee/employer relationship.  We ask that the customer give the amount of time to truly see how the products work for them.  So, we ask you to give it 90 days but this is not a free testing period.   This is a 90-day membership for an  IT WORKS! Perks Member which gives you access to special benefits - *************************   We are sorry about the misunderstanding.  Also, please know that we are not a pyramid scheme. Commissions are paid based on product sales as outlined in our compensation plan. We can assure you that the company has had its compensation plan and marketing documents reviewed by the best network marketing attorneys, and it is not a pyramid scheme under any recognized definition.  Our records do not indicate an enrollment.  If you are interested, please contact us at ***************************** 

Sincerely,

IT WORKS!

They dont tell you theyre signing you up for monthly subscriptions. Then charge you twice while lying saying they dont see the second charge. And refuse to let you speak to their fraud department they dont have a phone only email. Id give them a 0 but it made me leave them a 1 star

Hi *****,

We are sorry to hear about this matter.  In reviewing your account it says that our Loss Prevention Team needs more information from you to identify the charge.  Please email them at *****************************************. 

Sincerely,

IT WORKS!

 

I signed up for It Works, but did not know you had to pay the same amount you signed up for every three months. I was told we could edit were as I could get like one of the products and not pay the high amount I signed up for. I feel as though my distributor once she got me to sign up for the products abandoned me! I reached out to her when I was charged the same $169 I started the program out with. I just got the product in March so I was wondering why I was charged this amount again so soon since ***** is not here yet? I tried to reach out to the distributor once again for cancelation and have yet to receive a response! All around bad business. Do Not Purchase It Works!!!!!!

*****************,

We are sorry to hear about this matter.  We will reach out to your enroller as we expect them to assist you in any way.  Our records show that you contacted customer service, and they cancelled your account, waived the membership fee, and sent you a return label.  Your return order has reached the warehouse and therefore, you were issued a full refund today.

We wish you the best.

Sincerely,

IT WORKS!

I was asked by a ******** friend to review this product. I feel like i was scammed into this purchase. Very pushy. I started using the 30 day drop products and after just one day, I had a terrible reaction. I can't remember a time I was in so much abdominal pain. I couldn't leave my house for a full day and it took several for my body to feel normal again. There isn't anywhere on their website that outlines side effects. The distributer has since ignored my emails since I reached out with a problem....I'm furious that she's not responding. It's bad business. Additionally, I reached out to the company and filed a complaint because of my terrible reaction. No one has responded to me in any way. Zer acknowledgement. I also learned I'm locked into a 3 month subscription! I have to pay more to get out of the subscription. It feels like robbery. No information on how your body can react to these products, and ZERO care for how it's affected me. Do NOT purchase from this company! I shouldn't have to pay anything to get out of using a product that caused so much discomfort.

Shame on me for not checking to make sure they offered a money back guarantee! Products didn't work and I'm just out the money!

Hello,

We are sorry to hear you did not give the products a chance.  We ask that you at least try them for three months.  The Refund and Return Policy is listed on our website at *********************************************************

We wish you well.

Sincerely,

IT WORKS!

This product did not work for me. In fact I gained weight and felt like I was developing an allergy to it. And when I went to cancel it, because I signed up for a 3 month subscription, I would have had to pay the difference in what I saved plus a membership fee. Dont order this product especially since they apparently dont offer a money back guarantee.

Hello Connie,

We are sorry to hear the product did not work as expected for you.  We do advertise our Refund and Return Policy on our website at https://itworks.com/policies/returns which specifically gives the Product Guarantee disclaimer:   IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received.

If you have any further questions, you may contact our Product Coach at ************@itworks.com.

We wish you well.

Sincerely,

IT WORKS!

Love the products and love my results! I had amazing customer service too! The gut health and weightloss and hair products all work

Hello ********,

We are so happy to hear you love our amazing products and services as much as we do!  Thank you for sharing your personal results.  We look forward to having you for many more years to come!  

Sincerely,

IT WORKS!