Complaints

This profile includes complaints for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 18 locations, listed below.

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• 

  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  4505 Newpoint Pl STE 200 Lawrenceville, GA 30043-5576

• 

  IT Works! Global, Inc.

  1250 N Fairway Dr STE 104 Avondale, AZ 85323-5232

• 

  IT Works! Global, Inc.

  4005 Newpoint Pl STE 200 Lawrenceville, GA 30043-6006

• 

  It Works Global

  8 - 1070 Mid-Way Blvd Mississauga, ON L5T 1T4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ******** ******** and I am a current distributor with It Works Global **** this isn't about payment or products. Rather it's about information I have that I am not sure if it is allowed by **** ********* that this is being done. But it's not just our team doing this it's quite a few other teams doing this too? What is going on is a lot of our business comes from sending distributor messages to people in our audience, friends, family etc. who view our stories and comment on our posts and then the rest of our business comes from Hap which is Host a post which is when we send a post and picture for friends to share on their wall and in so doing this for us we enter them in a cash giveaway which can be $200 to $500 which every month all of us distributors send in $10 each to our top enroller who is our main boss so to speak which they then take $10 from each of us that we send in and they then put it in a pool which is then used for whoever we all enter in our cash giveaways as far as I know. But I had a friend of mine tell me she would Hap for me but didn't want to be entered in the giveaway because she won years ago and at that time when she was thinking ?? she would receive all cash, instead she said it was 5% cash, and the rest in product and she also said the winner of the giveaway will also receive 50% cash and the rest in product which I asked her what she thought ?? of the product and she said they didn't work. So, my question is are we allowed to have these cash giveaways going on every month with all of us sending $10 a month in for the prize pool for our friends? And to me it also seems as though it is rigged too!? Why, I don't know? And as I stated our team isn't the only one doing this cash giveaway system, there are other teams from our company participating in these cash giveaways as well. Please someone check into this company because if this company isn't legit I no longer want to do this!? Thank you, Sincerely, ******** ********.

  Business Response

  Date: 02/12/2025

  Hi Victoria,

  Thank you for contacting us. Addressing your concern is our top priority. If a team is in agreement and would like to participate in Host A Post, they are welcome to do so. However, if a Distributor does not wish to participate, they do not have to. Host A Post are not corporate sponsored events or activities, they come from Independent Distributors. To confirm what is being given away during the giveaway we would recommend reaching to you upline Distributor to ask them. The company IT WORKS! was founded in 2001 and our corporate headquarters is in ********, *******, where we just had our Conference event. 

  If you have any other questions or concerns, please let us know.

   

  Thank you,
  IT WORKS! 

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraudulent charges on my debit card, one of which were two purchases made to this company. Each purchase total was $151.61. ******* has deemed these charges non fraudulent as they supposedly received information that the "transactions were accurate". They are in fact not accurate as I have never heard or looked on their website prior to these charges occurring. I do not and would not ever purchase from this company as not only do I disapprove of what they are selling, but I am not looking for weight loss help. I am a college student that had fraudulent charges over $1100 and these are the only ones that have not been properly disputed due to supposedly "accurate information".

  Business Response

  Date: 02/07/2025

  Hi ********,

  Thank you for contacting us. Addressing your concern is a top priority for us. On October 11th and October 12th, our Loss Prevention team located two orders that they identified as fraudulent charges using your information. These charges were refunded on October 10th and October 17th. If you disputed the charges after the 17th your bank would have been able to see that the charges were already refunded and if they had issued provisional credits, would have deducted those credits stating we had already resolved the issue. We have emailed copies of both refunds for proof. If you have any additional concerns we suggest contacting your bank.

  Thank you, 

  IT WORKS! 

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription for a product called it works. Well it doesnt work. It makes me sick. Plus I have surgeries coming up and was told to not take this stuff by my doc. I tried to ****** my subscription. I cant. The page will not load . I get an email from the girl placing the orders saying click here to update your order . I click it. It acts like it will load and never does. A blank page. I have tried on my phone , iPad, and computer to load this page . Wont . I contact the girl selling the stuff, **** ***** of rising sun Indiana and she says you signed up for a subscription. I get that. I want to cancel. You will have to pay a cancelation fee. Okay whatever I want to cancel. I tel her why. She then tells me all the reasons I shouldnt and give me the link again to log in to my account . I try to go to it and again. Blank page . I want this girl to stop charging me for this product . I have asked her repeatedly to cancel my order. She refuses .

  Business Response

  Date: 01/29/2025

  Hello ******,

  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your negative experience with both the product and the challenges you've encountered trying to manage your subscription.
  We understand how important it is to have control over your orders. Were also concerned to hear about the technical difficulties you've experienced trying to access your account.
  Please know that we are committed to resolving this situation as quickly as possible. We have cancelled your subscription so that no further orders are processed. If you have any unopened and unused orders you are welcome to send them back for a refund following our normal returns policy *****************************************************

  
  We will also look into the issue with the page not loading and forward the concern to our IT department.

  Thank you,
  IT WORKS! Compliance Department 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my auto-ship for the month of December because I wouldn't be home to receive the package. However, It Works charged my card and processed the payment anyway. I immediately contacted them within an hour of the transaction processing that this was an error and the order needed to be cancelled immediately. They refused to respond and instead of cancelling the order, they printed a shipping label and pretended the order was already shipped. However, it took them another 10 days to actually supply the package to be shipped to **** after the label was created and they had plenty of opportunity to cancel the order, but they did not despite me contacting them two more times. Because I wasn't home to receive the package, as previously stated to them, it caused problems with my mail delivery with **** because they only give you two days to retrieve your packages out of the community drop box or they shut down your whole mailbox and return all of your mail. The package and all of my routine mail have been returned so not only has this created a huge problem for me with not receiving my paycheck and important documents I was waiting for in my mail, but I also didn't receive the package because it has been returned but It Works refuses to provide a refund and won't correspond or communicate with me despite me reaching out to them numerous times! I need the order to be refunded in full.

  Business Response

  Date: 01/02/2025

  Thank you for contacting us. Addressing your concern is our top priority. Order ID #********* was processed on December 13, 2024. The previous adjustment to the order was made on October 14, 2024, followed by a modification on November 13, 2024, where the date was updated to December *******. On December 13, 2024, an attempt was made to change the date again to January 13, 2025, but the order had already been processed by that time.
  The order was successfully processed, shipped, and assigned a tracking number on December 13, 2024. The first ticket inquiry was received on December 13, 2024; however, the order had already been processed and assigned a tracking number, preventing its cancellation. This inquiry was promptly addressed on December 14, 2024. On December 17, 2024, a second inquiry was submitted, which was responded to on December 18, 2024. The tracking number was provided, along with instructions on how to return the order.
  According to the tracking information, the item was successfully delivered to the parcel locker at 2:44 PM on December 23, 2024. As of January 2nd, 2025, the tracking number does not show that the order has been returned to sender (please see screen shot attached).
  Additionally, we have sent you a prepaid return label for the return of the order. Please ensure that the label is used within 7 days to facilitate the return process and secure a full refund.
  Please let us know if you have any additional questions.
  Thank you, 

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22737881
  
  I am rejecting this response because:  The information provided was not accurate or untrue. The prior orders were not of any concern. Please focus on the current order addressed in my complaint, which was cancelled prior to being processed. You also acknowledged receiving my notification on 12/13/2024 which would have provided you plenty of time to manually cancel and refund the order before it was processed as your system didn't cancel the order as was requested PRIOR to the transaction date. You acknowledged receiving my request but failed to respond to me. As I previously stated, you created the shipping label, but did not actually produce the product for shipping until over one full week later. Why was the order not cancelled before you shipped it? Especially when you acknowledged receiving my correspondence and my additional requests. Also, please refer to the claim that I submitted which clearly explains that the package was already returned to you via my post office because I was not there to receive the package and they will only hold it for a very small time window due to the small amount of availability in our community parcel lockers during a busy season with extra packages being delivered. This has been clearly explained in my prior correspondence to you, as well, even prior to my BBB formal complaint. This is the big issue I've had with attempting to communicate with you. No one actually addresses my concerns or seems to listen. I feel like I'm repeating myself but getting nowhere. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/07/2025

  Hi *******,
  Our records show that you changed the subscription date to December 13th, 2024. This is why order ********* was processed on December 13th (Please see attached, Picture 1).
  The order ********* was successfully processed on December 13th and assigned a tracking number on December 13th (Please see attached, Picture 2).
  We received your requests to cancel the order on December 13th and 17th, which we responded to on December 14th and 18th (Please see attached, Pictures 3 and 4) explaining that the order was already shipped and assigned tracking number **********************.
  Lastly, we show that the order was successfully delivered to a parcel locker on December 23rd (Please see attached, picture ******* ***** ********).
  To return the order for a refund, please use the prepaid return label that was sent to your email. In good faith, we have processed a refund for the order before receiving it back. Please note that your next subscription is set to be processed on January 13th. If you wish to make any changes please do so at least two days beforehand to make sure the changes take effect.
  Thank you,
  IT WORKS! 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22737881
  
  I am rejecting this response because:

  I have been experiencing ongoing issues with not receiving my orders from It Works, even though my payments are processed immediately. I was signed up for a monthly subscription in which I canceled because they refuse to fix the issue. Basically, this company is committing fraud. They are processing my monthly payments, but not shipping out my orders. My last order was placed as a monthly autoship on 1/13/2025. Due to the extensive delay in receiving my prior orders, I upgraded to 3-4 day shipping at a significantly higher price. My payment was immediately processed and even though they created a shipping label for the order, the tracking number clearly shows that the package was never provided to **** for shipping. Basically, they acted like they sent my shipment out so in their system it says "shipped," but that's only because they created a shipping label, but never actually shipped the product. I canceled any future auto shipments with them at this point and I'm done trying with this company. They refuse to conduct fair business and won't resolve the issues that are repeatedly brought to their attention. I am concerned they committed fraud. At this point, I am requesting a full refund for the order that they never shipped out from 1/13/25. I can provide the shipping details to confirm that the item was never received by **** and therefore was never actually shipped. The company should not be in business anymore which is a shame because I really liked their products, but I don't like being treated this way especially when I've been a customer for as long as I have. These are ongoing issues and they are never going to resolve them, probably because they appear to be making a profit by ripping off their customers. Why not just ship out the orders that we have paid for? I don't know why it's so difficult to receive your orders from them when they have no problem processing the payments every month.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/05/2025

  Hi *******,

  We see that order ********* was placed on January 13th and you chose 4-7 business day shipping. The order shows successfully delivered which is not within the time frame. Therefore, we have processed a full refund for the order.

  
  Thank you, 

  IT WORKS! 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22737881
  
  I am rejecting this response because:

  The information provided is incorrect. I paid a significantly higher shipping fee for expedited shipping on 1/13/25. However, at the time this claim was placed in the beginning of February, the items still had not yet shipped. In the timeframe that it took It Works to respond, they had proceeded in finally shipping my order, but they shipped the wrong items!! I received hair, skin, and nails vitamins when I ordered skin wraps. The packing slip has a different name and address so somehow, they finally shipped out my order after 3 weeks but sent me someone else's order!! Also, they claim to have provided me with a refund, but I have not yet received a refund for this order to date. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Weight loss supplements. Was not working the first month, was told to stick with it another month and I should start seeing results. I am on the end of the second month and no results are made. I want my money back. I will even re send what I have left if the company wants it.

  Business Response

  Date: 11/14/2024

   

  Hello *********, 

  As a valued customer since 2016, we truly appreciate your long-standing loyalty to IT WORKS! We understand that individual results can vary, and we want to ensure you feel supported throughout your experience with us.

  While our return policy typically allows for returns of unopened products within 30 days from the shipping date (return policy link below), we are willing to make an exception in your case. We will accept the return of unopened products if they are received by us no later than December 15h, 2024. Please note that we can only process a refund for unopened items.
  To initiate the return process, please contact our customer service team, and they will guide you through the next steps.
  Thank you for your understanding and continued trust in IT WORKS! We are here to assist you in any way we can.

  Best regards,
  IT WORKS!

  *****************************************************
  

   

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-8-24 my order has been canceled..it Works keep on taking ***** frm my account and sends me the coffee..I want the ***** put back in my account pls pls

  Business Response

  Date: 11/14/2024

  Hi *******,
  Addressing your concerns is our top priority. We were able to locate a few accounts in your name. A previous Distributor account and a previous customer account. We then were able to locate Perks Member account *********** a reminder, to enroll as a Perks Member, you have the following options:
  Purchase the one-time Perks Membership Fee at checkout, or
  Commit to a 3-month Subscription, which waives the Membership Fee.
  Your enrollment order shows enrolled with subscription. Our records show that your last subscription order processed on November 7th and you contacted us on November 9th to cancel your subscription. At that time your subscription was cancelled, and a confirmation number was provided. We have emailed you a prepaid return label to your email address on file so that your order ********* may be returned.
  If we can be of any additional assistance, please let us know. 

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the instructions exactly and GAINED weight. I told my *** three weeks in I wanted to cancel. She said to finish taking the last week and she would work with me. Next thing I knew she tried charging my credit card for the next month! Not cool!

  Business Response

  Date: 08/29/2024

  Thank you for contacting us. Your initial enrollment order shows Enrolled with Subscription. The only one-time order we have is for Retail accounts, where you pay the full retail price. You opted for the 3-month subscription, which entitles you to Perks members pricing rather than retail pricing.
  To enroll as a Perks Member, you have the following options:
  Purchase the one-time Perks Membership Fee at checkout, or
  Commit to a 3-month Subscription, which waives the Membership Fee.
  Please note that the IT WORKS! Perks Program is listed on our website at ********************************************.
  Your first and only order was placed on July 18th; there have been no additional orders. We have canceled your account and waived the membership fee. No further charges will occur.
  Regarding your refund request, we cannot issue a refund without a return of the products. Although your order is outside the 30-day policy, we will make an exception as long as all products are returned unopened. For more details on our return policy, please refer to *************************************************************************. Without a return, we will not be able to issue a refund.
  Sincerely,
  IT WORKS! *********************

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined for one month said I would try this for one month. Now they are telling me I cant cancel I have to pay for 3 months before I can cancel. If Not I have to pay ***** to cancel. I told them no I was told I could do this for one month. Im not paying a fee to cancel a product that does absolutely nothing and is bad for my health. I want this cancelled with no further contact and no ***** to cancel something that is useless

  Business Response

  Date: 08/02/2024

  Hi ***,

  Thank you for contacting us. Addressing your concern is our top priority. We apologize that the options for being a Perks Member were not properly provided to you. When enrolling as a Perks Member you agree to complete 3 consecutive monthly subscription orders and have the $19.95 membership fee waived or pay the membership fee and order as you see fit. We have reviewed your account and cancelled the subscription and your account so that no further charges will occur. If we can be of any additional assistance, please let us know. 

  
  Thank you,
  IT WORKS! 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.If the person I spoke with would have just done this we never would have had to go this route.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first order I asked the lady selling the product if I can cancel the membership she told me yes, after the product sold. After using the product I received serious headaches. When I reached out to their seller I was told drink more water. I informed them I am already drinking a gallon a day and I only got drink more. So when the headaches continued after two weeks I quit taking the product and I tried to cancel the reoccurring membership to find out I had to pay to cancel. I do not want to continue to pay or give money to something that is messing with my health and day to day activities. Now they are repeatedly trying to charge my card $105 dollars. I want this membership to be cancelled and for them to stop trying to take more money. I am not using any more of their products when it causes health concerns and they can't reply normally when u try to address it!!

  Business Response

  Date: 08/02/2024

  Hi *****,

  
  Thank you for contacting us. Addressing your concern is our top priority. After reviewing your account, we observed that you were only charged for your initial order, 107929932 in May. We do not show that you were charged for any additional orders as the subsequent orders declined. We are sorry that you were not properly informed of the subscription option of being a Perks Member. We have cancelled your account so that no further charges will occur and have waived the membership fee. If we can be of any additional assistance, please let us know.

  
  Thank you,
  IT WORKS! 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Thermofight X and the **** gummies. I drank 8 cups of water as recommended and I took one dose of the Thermofight and a gummy of the **** after breakfast only. Yesterday was my first day at work on these supplements. I was dizzy, I was sweating profusely, I could barely concentrate, my muscles were weak, I got a terrible headache, I had chest pain, I had ringing in the ear, my breathing was labored, I could barely lift 10 pounds, and at one point I thought I would have to go to the *** I barely got through the night.I am aware of the $19.95 cancellation fee but I am asking to have it waived because these are a risk to my health and safety, I need to stop taking them. I took them exactly as directed by the company and these side effects are worse than the ones I've gotten from prescription medications. I am requesting a full refund, I'll even send unused product back because I don't want it. I was incredibly scared last night. In a perfect world these would be taken off the market completely but since that won't happen I will settle for a refund.

  Business Response

  Date: 06/28/2024

  
  Dear *******,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  
  We are very sorry to hear about your experience. We know that all bodies are different and that there are several factors that can affect results.  These factors can include but not limited to a person's diet, activity level, different sensitivity levels to the ingredients, if the product was used as indicated,etc.  As a company, we do not guarantee specific results nor offer a money back guarantee.
  We will gladly accept eligible returns of unopened,undamaged products in new condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange. Unfortunately, per our Return/Refund Policy we are unable to issue a refund. 

  As a courtesy, we have cancelled your account and waived the subscription fee.  Also, you will not be responsible for the remaining two recurring orders.  Cancelled confirmation 18532905202406280732.  A product complaint has been submitted on your behalf.

  In closing, we waived the membership fee, not responsible for the remaining two orders, and cancelled your account.

  We wish you well.

  Sincerely,

  IT WORKS!