Reviews

This profile includes reviews for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 12 locations, listed below.

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  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  3609 Pipestone Rd # 3611 Dallas, TX 75212-6110

• 

  IT Works! Global, Inc.

  13024 Ellison Ave Omaha, NE 68164-1641

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  IT Works! Global, Inc.

  407 S107th Ave suite C52 Tolleson, AZ 85353

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  IT Works! Global, Inc.

  1100 One Bentall Centre, 505 Burrard St, Box 11 Vancouver, BC V7X 1M8

Review Details

• Review fromJennifer B

  Date: 09/12/2024

  1 star
  TERRIBLE CUSTOMER SERVICE!!! DO NOT BUY ***** THEM!!!! THEY DON'T CARE ABOUT ANYTHING BUT THEIR MONEY!!!!

  IT Works! Global, Inc.

  Date: 09/13/2024

  Hi ********,
  
  Our records show that you enrolled as an IT WORKS! Perks Member. Your initial enrollment order shows Enrolled with Subscription. The only one-time order we have is for Retail accounts, where you pay the full retail price. You opted for the 3-month subscription, which entitles you to Perks members pricing rather than retail pricing.
  
  To enroll as a Perks Member, you have the following options:
  
  Purchase the one-time Perks Membership Fee at checkout, or
  
  Commit to a 3-month Subscription, which waives the Membership Fee.
  
  Please note that the IT WORKS! Perks Program is listed on our website at www.itworks.com/perks We have provided you with a prepaid shipping label for your September order.Please be sure to use that within 7 days. As soon as we receive the order, we will be happy to provide a refund. For more details on our return policy,please refer to *************************************************************************
  
  We have also, waived the membership fee and closed your account so that no further charges will occur.
  
  Thank you,
  
  IT WORKS! Compliance

• Review fromKimberly B

  Date: 09/10/2024

  1 star
  I wasn't informed that I was under a "contract" to buy additional Flat capsules. I'm disappointed in the deception of this business to keep it's customers in a situation where they HAVE to continue getting a product that can cause adverse reactions. I myself have experienced diarrhea and extreme flatulence. Not something I anticipated from this product.
  

  IT Works! Global, Inc.

  Date: 09/16/2024

  Hello, 

  
  

  Thank you for contacting us. We have located your account and canceled it, waiving the membership fee. No further charges will occur.
  
  We will also report your adverse reactions to our product coach for review.
  
  If you need further assistance, please contact us at ***************************************
  
  We apologize for the inconvenience and appreciate your feedback.
  
  Best regards,
  
  IT WORKS! Compliance Department

• Review fromJessa S

  Date: 09/06/2024

  1 star
  I was an It Works rep for a few months. Once I cancelled, I removed my card information and everything. Somehow, I’m still getting charged $20 a month and when I called It Works to ask for a refund, they said it wasn’t showing up on their side so I have a bank statement to prove it. I couldn’t find the customer service email for ItWorks either. I’ll happily send the statement to whoever I need to, I just want my money back and to stop getting charged every month. I WANT OUT.
  
  
  
  
  

  IT Works! Global, Inc.

  Date: 09/09/2024

  Hi *****,

  
  

  Thank you for reaching out. I want to confirm that your account has been fully canceled, and you will not incur any further charges. Regarding the $20 eSuite fee, customer service has already processed a refund on August 27th.
  
  If you continue to experience any issues or have further questions, please let us know. Were here to help!
  
  Thank you for your patience, and I apologize for any inconvenience this has caused.
  
  Best regards,

  
  

  IT WORKS! Compliance Department

  IT Works! Global, Inc.

  Date: 09/09/2024

  Updated response.

  
  

  Hi *****,
  
  Thank you for reaching out. I want to confirm that your account has been fully canceled, and you will not incur any further charges.
  
  
  
  Regarding the $20 eSuite fee, customer service has already processed a refund on August 27th.

  
  

  Also, upon further review, we found that the credit card associated with your account was used in your husband, *******************************. It appears that there were no previous requests to cancel either ******'s account or the eSuite monthly membership. We have now canceled the account and processed refunds for July and ******* totaling $40.
  
  If you continue to experience any issues or have further questions, please let us know. Were here to help!
  
  Thank you for your patience, and I apologize for any inconvenience this has caused.
  
  Best regards,
  
  IT WORKS! Compliance Department

• Review fromSerenity H

  Date: 09/06/2024

  1 star
  This company is bad with not canceling after you tell them to and not refunding back money after you told them that none of their products have been used or open at all! They keep trying to charger my card when I told them not to! They claim a manager will get back to you and they never do! I want my money back asap and they can have their product

  IT Works! Global, Inc.

  Date: 09/06/2024

  Hello *****,
  
  Thank you for your review.
  
  Based on your review, IT WORKS! will need some additional information such as phone number, full name or address to locate your account. 
  
  We would love to help and of course, it's totally up to you what you would like share on this site.  For those who would like a private messaging option, please email us at *************************************** and in the Subject Field please type BBB Review. 
  
  Also, as an alternative It Works! Customer Support can be found at **********************************************************; This site also has a ************ available.  Furthermore, you may log into your back-office portal and submit a support ticket.  
  
  We look forward to reviewing this matter and we will await your reply.  
  
  IT WORKS!

• Review fromKirsten M

  Date: 08/25/2024

  1 star
  Don’t buy into this stuff! I ordered through a rep and got my first order which was the Skny and tfxx. I asked a ton of questions, but one wasn’t if I could cancel at any time. So she didn’t mention that I have to keep the subscription for 3 months or I have to pay $19 membership fee in order to cancel. Well I was just charged the $45 for the second order, and there’s no Skny gummies on there just the tfxx. I went to cancel because it’s not working for one and the underhanded marketing is terrible, and had to pay $19 which I think is crazy. Especially when you order one thing first and the second order is different. Needless to say I’ve spent a lot of money on this stuff and it hasn’t worked and I feel like I’ve been lied to. Do not recommend.

  IT Works! Global, Inc.

  Date: 09/03/2024

  Hi *******,
  
  Thank you for contacting us. We were able to locate your account and see that you were enrolled with the subscription. We also show that you were able to take advantage of our July enrollment special that included an extra product. To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing. Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or Commit to a 3-month Subscription and have the Membership fee waived! Please be advised the IT WORKS! Perks Program is listed on our website at ********************************************* apologize that this was not properly explained to you, and we have refunded the membership fee that you paid on order *********. We have also sent a prepaid shipping label, to the email address you provided the BBB, so that you may return your order from August for a refund. Please let us know if we can be of any additional assistance.
  
  Thank you,
  
  IT WORKS! 

• Review fromTeresa B

  Date: 08/22/2024

  1 star
  I was not informed that I would need to purchase again after the first order, and I did not get any warning that another order would be shipped, just that it was on it's way.

  IT Works! Global, Inc.

  Date: 08/23/2024

  Thank you for reaching out. We have reviewed your account and confirmed that you have previously received shipments from us. Additionally, shipment notifications have been sent to the email address listed on your account: *********@live.com.
  
  
  
  Please be advised that your account has been canceled, and no further charges will be applied. For information on returning your order, please refer to our return policy here: [Return Policy](https://static.myitworks.com/legal/pdf/returnspolicy.pdf). Once we receive and verify the returned products, we will process your refund.
  
  
  
  If you have any questions, feel free to contact us at **********@itworks.com.
  
  
  
  Sincerely,  
  
  IT WORKS! Compliance Department

• Review fromKim M

  Date: 08/17/2024

  1 star
  I ordered the gummys as I wanted to try them and see if they worked. I thought I was just doing one order. I did not know this was a subscription for 90 days. They should make this clear when you are ordering. I tried to stop the subscription, but when I went to the webpage it was blank. So I went in and changed the number of my credit card so the credit card couldn't be charged. They went back and changed it back to the original number. When I called them complaining because they were sending me another order, it cost $19 to cancel the subscription. I don't feel this is right. They should make it clear that you are buying for three months!!

  IT Works! Global, Inc.

  Date: 08/21/2024

  Thank you for contacting us. We apologize for your experience. We have refunded the membership fee and canceled your account. No further charges will occur.
  
  Sincerely,
  
  IT WORKS! Compliance Department

• Review fromChristine C

  Date: 08/16/2024

  1 star
  I ordered the 30DD to try to help with some weight loss after giving birth, I didn't expect miracles but a couple pounds would have made me happy at the end game. I was contacted by a rep that wasn't my own asking how I was getting along with the product, any questions etc. I told her that I was actually gaining weight while using the product and I found it really hard to eat so much (I usually eat once a day). Immediately she went to drink less water and stop taking the ***** I was in no way cutting out any water as I am go go go and have been checked by my doctor and my water consumption is fine. She would not accept that the weight gain could be from the added meals and struggling to eat them for a couple weeks, she kept on going. I contacted my rep and said I was cancelling my 3 month subscription because someone representing the company was just not listening and pushing in another direction, my rep concluded that the very new rep should not have contacted me. When I first ordered my 30DD I also ordered the two day cleanse, I took it just a couple weeks ago, now while I felt better after using it and had just over 4 lbs of weight loss I can't account for those being actual results as I ate out for dinners the two nights before (which I never do, I'm a very healthy eater) so I had bloat and extra weight. After the cleanse I knew full results wouldn't be in effect right away so I continued my regular diet of eating healthy and water and gained back 2.7 lbs, so I really can't account for this product working as well. I understand that the products work for some people, however I just wasn't one of them.

  IT Works! Global, Inc.

  Date: 08/21/2024

  Thank you for contacting us. We apologize for the frustration caused by our representative. We will address the issue.
  
  Regarding your account, we have processed a refund for your membership fee and canceled your account.
  
  If you have any questions or concerns, please feel free to reach out to our customer service department. We will be happy to assist you.
  
  Sincerely,
  
  IT WORKS! Compliance Department

• Review fromDonna R

  Date: 08/15/2024

  1 star
  This is the second month on a row that I have purchased an item and not received Last month it was resent , this month Im getting the run around but yall were quick enough to charge my card the $59.73 , This item is SLMR , Ive ordered other items and always delivered except for this product Says shipped July 29 and for past 2 weeks have been getting texts will be delivered today by 7 pm and each day says the next day by 7pm Ridiculous you just lost a customer

  IT Works! Global, Inc.

  Date: 08/16/2024

  Hi *****,

  
  

  Thank you for contacting us. Our records do show that **** was having difficulties delivering order *********. We also show that this order has been fully refunded as of 8/15/2024. If we can be of any additional assistance, please let us know.

  
  

  Sincerely,
  
  IT WORKS! 

• Review fromPeggy Y

  Date: 08/13/2024

  1 star
  I fell for this scam and should have known better when the representative didn't disclose the name of your company and she did not disclose the order required a 90 day subscription. I feel that was false representation. I placed the order for the 30 day drop which was all I wanted - 30 days not a commitment to 90 days. Your company charged my card as soon as the order went through. The site disclaimer if there is one is not clearly displayed which again in my opinion is false representation. I placed this order yesterday and I chose to cancel it this morning and was charged another $34.99 to do that. Misrepresentation on behalf of your representative as well as the company and had I researched further I certainly would not have spent $150.83 for the product. Please remove all my personal information from your customer list. Customer ********

  IT Works! Global, Inc.

  Date: 08/14/2024

  Hi *****,

  
  

  Thank you for contacting us. When placing your order to become a Perks Member the options presented on the website are Retail Price, Perks Member price with a one-time $34.99 membership fee or Perks Member price with the monthly subscription, skipping the membership fee. We do show that you placed order ********* for the membership fee and as an exception we have processed a full refund and closed your account. If we can be of any additional assistance, please let us know. 

  
  

  Sincerely,
  
  IT WORKS!