Business Profile

Drop Shipper Mailing Services

Why Unified Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Important information

Customer Complaint:
It has come to BBB’s attention that the business is requesting that customers close their complaints filed through BBB "resolved" as a condition of resolving the complaints through their compliance account with the business.

It has also come to BBB’s attention that the business has a non-disparagement clause in its consumer contracts (Why Unified Terms of Service and the Non-Disclosure Agreement) that prohibits customers from discussing the Why Unified platform as a result of a marketplace interaction. Specifically, the business is requesting customers remove proprietary information from BBB in order to grant access to their compliance account.

Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

162 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 1/17/2024. Paid Why Unified $43,876 to build and manage a drop shipping business across Amazon, *****, **** and ******* for a one year term. Why Unified provided a revenue guarantee for the one year term that if not met while adhering to the marketing plan, would result in a refund. Everything is in writing. I followed their marketing plan, rapidly responding to any communication along the way. Our stores fell tremendously short of the revenue projections, so we opted to not renew and followed the guidelines to cancel and request a refund. It has now been 48 days past when our term ended on 1/17/25 and Why Unified keeps saying our refund is under review with no timeline that they can provide. In addition, if I continue to contact them it will only further delay things. I was prompt in paying Why Unified and held up my contractual obligations throughout the one year term. Im asking that Why Unified do the same as they advertise on all social media sites that they will provide a full refund if revenue projections are not met. I am owed $43,876. If no response, Ill be forced to move towards litigation.
Business Response
Date: 05/19/2025
Thank you for your feedback. Your request is currently undergoing a compliance reviewa standard process designed to uphold the integrity of our platform, and fight against marketplace fraud. This review was initiated due to a combination of factors that may include unusual account activity, inconsistencies in marketplace performance data, or patterns that require further verification. While none of these alone determine an outcome, they do require further review. Weve included a document that offers additional context around this review, and within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates. We appreciate your patience and cooperation as our team completes this process carefully and thoroughly.
Customer Answer
Date: 05/20/2025

Complaint: 23030979

I am rejecting this response because: I did everything required and responded immediately during the 1 year term. It has now been 123 days since my term ended on January 17th and Why Unified cannot provide any timeline as to when their review will conclude, nor will they disclose any information about their review. I strictly followed all recommendations and was very prompt and professional along the way. Why Unified continues to sell consumers on a money back guarantee, but does not seem to honor this guarantee. There are multiple customers in this same position that have complained to the BBB. Why Unified needs to honor their guarantee and provide transparency to their customers.

Sincerely,

****** ********
Business Response
Date: 06/04/2025
We recognize that the review process may cause some inconvenience. To stay informed, your compliance dashboard offers the most current details and real-time updates regarding your account status.
It appears you havent accessed the dashboard yet, so were arranging for your invitation to be resent. You can expect it to arrive within the next 24 to 72 hours.
As a reminder, were unable to share account-specific information, including compliance matters, through public channels such as the BBB.
Customer Answer
Date: 06/05/2025

Complaint: 23030979

I am rejecting this response because: on May 20th 2025 Why Unified said within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates and they never sent an email. They have my contact info and have emailed me before as I was a customer. If they took this seriously, they would have actually followed through. This continues to be a delay tactic and an attempt to seem like they are trying to work with the consumer from an optics standpoint. They continue to add these same complaints from other customers on the ********************. I had a guarantee in the contract with Why Unified and Why Unified is not honoring that guarantee.

Sincerely,

****** ********
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

Log in: Visit *************************************
Enter Phone Number: Use the phone number tied to your account.
Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Initial Complaint
Date:03/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for why unified over a year ago with promises of starting up my own unique store with why unified with a hands off model of a team handling the ****** account . Fast forward one year later to not having ONE sale of any items that I had in my inventory with multiple calls to representatives that just say the same script over and over but never actually help your account grow . Which with why unified policy I am entitled to my money back because of this . I have been patiently waiting with no resolve they say the same thing to everyone that its under review which is just smoke and mirrors . They stopped responding to my emails as they use the same scripted lines over and over . I simply just want the money back thats owed to me.
Business Response
Date: 05/21/2025
Our records confirm that your subscription was cancelled and that your account underwent a standard offboarding review, as outlined during your cancellation process. This review may take up to 60 days and was completed within that timeframe.
Following the review, it was determined that you qualified for the Why Unified Platform Guarantee. A refund was accordingly issued to you on April 8th, 2025, which you can reference in the attached confirmation.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the Prime Sales Channel on 8/2/23 with the personal care store. Why Unified generated $0 in revenue over the course of the 12 months working with them. I received confirmation that my initial order of $11,995 for the year subscription and the fulfillment credit order of $3,000 had been approved for a refund as of 8/7/24. The contact from billing sent me the instructions via email to fill out my banking information for a refund and I was informed I would see my refund in 3-10 business days. With this stated timeline I shouldve seen my refund of the $14,995 in aggregate deposited into my bank account by 8/21. Yet, here we are and it is 10/7/24 and I have still not received my approved refund. I have sent in 17 emails since the approval of the refund looking for an update - with no response. Every time I call into customer support Im told they will escalate the issue and yet here we are 42 business days later with no refund. I advise anyone looking into this, business opportunity, to stay away based on my personal experience.*Update as of 12/11/24 - Still have not received my refund.*Update as of 1/23/25 - Still have not received my refund.*Update as of 2/20/25 - Still have not received my refund.
Business Response
Date: 02/25/2025
Our records indicate that this matter has already been resolved prior to being submitted as per the attached documentation.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: 10/20/2023 The amount of money you paid the business: $10,246.25 What the business committed to provide you: They offered a full refund on the money paid if they failed to hit the sales goal as outlined in their marketing plan after one year.What the nature of the dispute is: They did not honor their full refund after 1 year after failing to hit the sales goal for my amazon prime account that they had setup and sold products on. I followed up many times and at one point they had approved the refund but never made the transfer. Then few weeks later, they said they are reviewing the refund request again and told me to wait. I have now waited over 4 months for the refund.Whether or not the business has tried to resolve the problem: NO, they kept telling me to wait and that they are working on it, but its just trying to make me go away and I am not going away until they give me the money back.
Business Response
Date: 02/24/2025
Your refund was flagged by our compliance and audit team for an extended review process. This was necessary to conduct thorough verification with third parties to ensure a fair and unbiased evaluation of the circumstances surrounding the reported violations. After completing this comprehensive secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process required additional review, we have decided to approve your refund in this case. Your refund has now been fully processed, and we are enclosing a confirmation. The funds are expected to reflect in your selected bank account within 3-7 business days, depending on your bank's policies.
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Why Unified in November of 2023 with promises of sales, as their entire "business model" is based on selling products to make profits and they stated they only make money if they are able to sell products through their customers' sales channels. I was guaranteed a full refund if the provided sales projections and marketing plan were unmet. There was extremely little communication throughout the year and every time I reached out I got the same automated response. I have yet to receive any refund, and I keep getting emails saying that my "refund is still being processed" with no reason for why it is still being processed. I had one sale for less than $10 in a year and had monthly expenses, on top of the hefty initial investment. I am only expecting my refund which does not look like I will get without legal action.
Business Response
Date: 02/14/2025
Your account has been flagged by our team for an extended review. Our records indicate that this has already been communicated to you and our support team will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************
Customer Answer
Date: 02/16/2025

Complaint: 22937925

I am rejecting this response because: This is the same blanket response I have been getting for three months. There is no explanation of what is being reviewed nor why I have yet to receive my refund. When I submitted my refund request I was told it would not take me than 30 business days, it has now been well over 60 business days. I keep getting an auto response being told it is under review with no reason why.

Sincerely,

******** ***
Business Response
Date: 02/21/2025
We wanted to inform you that your refund request underwent an extended review by our compliance and audit team as part of the Why Unified Platform Guarantee. During the review, some flagged elements required closer examination to ensure full compliance with our policies. Following a detailed secondary review, we are pleased to confirm that your refund request has been approved. While the initial audit prompted further investigation, we have decided to proceed with granting your refund in this instance. The refund has now been fully processed and is on its way to your designated account. Depending on your banks processing times, you can expect the funds to be reflected within 3-7 business days. We appreciate your understanding throughout this process and remain committed to ensuring transparency and fairness under our Platform Guarantee.
Customer Answer
Date: 02/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ***
Initial Complaint
Date:02/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
when signing up for their service they issued a guarantee that if the targeted sale were not reached, they would refund my money after 12 months. I reached out to get the refund and was sent an email that the refund was approved, after many weeks and correspondence, and would be issued within 7-14 business days. After that, i called twice and sent multiple emails since the refund never was processed and was never able to talk to the department, or a supervisor, even after promised a call back.
Business Response
Date: 02/14/2025
Your account has been flagged by our team for an extended review. Our records indicate that this has already been communicated to you and our support team will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************
Customer Answer
Date: 02/14/2025

Complaint: 22937401

I am rejecting this response because:

this was approved as if 1/10 as stated by *** and confirmed when called, but now its under review it should take 2 mins the store did nothing and 4+ months to process this is totally unacceptable.

Sincerely,

******* *******
Business Response
Date: 02/21/2025
Your refund was flagged by our compliance and audit team for an extended review due to potential violations of the Platform Guarantee. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.
Initial Complaint
Date:01/24/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 9th, 2023 I went into contract with Why Unified to build me an e-commerce store and help me sell branded items on ****** with my ****** account. I paid them $12995.00 for their Prime Annual Subscription. I also signed a Non Disclosure Agreement, received a marketing plan and signed a refund guarantee. Within the Why Unified Refund Guarantee document I received a Revenue Guarantee that states I will earn the projected annual revenue for my store as stated in the Marketing Plan I also received. The guarantee was conditional upon my adherence to the recommendations. Included in the guarantee was an inventory guarantee that states I will receive a refund for the value of the unsold inventory. The revenue guarantee assured me if my store did not reach projections by the end of the billing term, I would be entitled to a full refund of the initial store and sales channel subscription. The company did not meet sales and revenue goals and fell well short of the projected revenue. I followed their protocol and asked for a refund within 30 days of my contract end date. I have been told my refund is approved and is in the queue for delivery to my bank account since Nov. 19th of 2024. Every time I reach out to them I get the same basic message that the refund is in the final stages. It is now Jan. 23rd and Ive wanted over 60 days for the refund to be completed. On Dec. 16th, I was told I must wait on another email to send my ******** details. On Dec. 20th, I was told they are currently processing my refund and update my bank account info via a link which I did complete. I have called every week and on Jan. 20th I was told the refund is now in its final processing stage, yet again. Circumstances have left me in desperate need of this refund. I hope someone can please see this and help me. The guarantee has been signed by your company, please provide the *********** and refund my inventory credits.
Business Response
Date: 02/12/2025
Your refund was flagged by our compliance and audit team for an extended review due to potential violations of the Platform Guarantee. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.
Initial Complaint
Date:01/22/2025
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered into an agreement with Why Unified in August of 2023. They provided the following guarantees stating that if they were not met, I would get a full refund.1. We guarantee you'll earn your store's projected revenue or we'll refund your plan at the end of your term.2. You'll start selling within two weeks of your store's launch, guaranteed, or we'll refund the cost of your plan.3. We guarantee you a credit for any unsold inventory at the end of your term. Use it to buy new products or receive it as a refund ******** the end of our one year contract, we had not earned the store's projected revenue, it took longer than two weeks after the amazon store launch to make a sale, and we have money we paid that was allocated for inventory that was not used.After contacting Why Unified at the end of our term in August of 2024, we were told that our refund request was approved and we would get a refund within 10 business days. We did not receive the refund. We have sent several unanswered emails and placed two calls to Why Unified and as of January 2025 still have not received the refund. On our last call, the *** said they would escalate it and we should see resolution soon. To date, still no resolution.Our expected resolution is a full refund of all money paid to Why Unified as soon as possible as we have provided information for the refund (bank info) twice already.
Business Response
Date: 02/12/2025
We wanted to inform you that your refund request underwent an extended review by our compliance and audit team as part of the Why Unified Platform Guarantee process. During the review, some flagged elements required closer examination to ensure full compliance with our policies. Following a detailed secondary review, we are pleased to confirm that your refund request has been approved. While the initial audit prompted further investigation, we have decided to proceed with granting your refund in this instance. The refund has now been fully processed and is on its way to your designated account. Depending on your banks processing times, you can expect the funds to be reflected within 3-7 business days. We appreciate your understanding throughout this process and remain committed to ensuring transparency and fairness under our Platform Guarantee.
Customer Answer
Date: 08/06/2025
On March 20, 2025, we entered into an agreement with Why Unified. They agreed to setup a managed ****** store and we would receive profits from that store. As of today, August 5, 2025 (138 days), no store has been launched. Additionally, we have a fulfillment credit of $1,689.13. This should have been refunded, but with the 3/20/25 agreement, I was willing to have Why Unified apply these fulfillment dollars towards the new store. As that store has not been launched, I expect these funds to be refunded.The last communication I received from Why Unified was on 5/28/2025, stating the store should be launched within 1 to 2 weeks. Since that communication, I have regularly followed up with no response.I have called their customer service line. Every time I call, the ***resentative says they will escalate the issue and/or I should receive a ***ly soon. On two occasions the *** hung up on me once after I asked to speak to a supervisor and the other after waiting on hold for 20 minutes.I have sent regular emails to their general support email (until it was shut down), to ***resentatives in their billing department, to their compliance team, their onboarding team, and anyone who I had contact information for. No ***lies have been *********** "dashboard" says my account is suspended and requests I setup a call to resolve the issue. I have had two such calls, both resulted in the *** telling me they can't to anything and I will be contacted later that day. No contact was ever ******* a desperate attempt for resolution, I reached out to the Why Unified CEO via ********, no ******** resolve this issue, a few things are needed. First, an immediate refund of the fulfillment credits.Second, my store needs to be launched and agreed profits paid to me for the full one year term of the agreement. If Why Unified does not intend to fulfill their side of the agreement, they need to provide me proper compensation based on breech of contract.
Business Response
Date: 09/16/2025
Why Unified Complaint Update

All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.

Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.

Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:

1. Log in: Visit *************************************
2. Enter Phone Number: Use the phone number tied to your account.
3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
4. Resolve Complaint: Access all necessary information to address your issue.

Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.

Thank you for your cooperation.
Customer Answer
Date: 09/30/2025

Hello, The business asked for me to complete some steps, I was trying to give them the opportunity to make things right before I rejected or accepted, but sadly they have not responded yet. Can this issue be reopened as I have not received a resolution from the business? If you have any questions, please let me know.
Business Response
Date: 10/30/2025
We want to resolve this for you quickly and securely.
Why Unified processes all account and compliance matters securely through our Compliance Dashboard.
Please see attached document.

Customer Answer
Date: 11/03/2025
Hello,

I received a message that stated Why Unified provided the BBB with a written response to my complaint. The correspondence they sent is a repeat of something they sent to the BBB about 6 weeks ago. It suggested I visit their site and complete an identity confirmation process. I immediately did as they asked and the site said I should be verified in one to two business days. To date, that verification has not been completed and the site still says it is under review.

This correspondence does not resolve the issue and does not provide any new steps of status. I am happy to answer any questions.

Thanks,
**** ******
Initial Complaint
Date:12/21/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Why Unified in January 2024. I paid them $25k to open a store on their drop shipping platform. They sent sales projections, and their money back guarantee says that if you do not hit the projections in the first year you will get a 100% refund. It has now been 12 months and I have not made a single sale. When I call Why Unified, they refuse to allow me to speak to a manager or to their refunds ***** Instead they just send back boilerplate email responses that mean nothing. I have read online that many people are having the same experience. This company was heavily promoted on ******** by ***** ******* back in late 2023, and the money back guarantee was very prominent in their marketing. Unfortunately, I feel I have been scammed.
Business Response
Date: 02/14/2025
Your account has been flagged by for review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************
Customer Answer
Date: 03/06/2025

Complaint: 22717420

Where is it? We are now two months since the end of our contract. Never sold a single product

Business Response
Date: 05/19/2025
We want to let you know that your request is currently going through a compliance reviewa routine part of our process to ensure everything on our platform runs smoothly and aligns with marketplace standards. This review was triggered by a few signals, such as unusual activity patterns or data that needs a second look. While this doesnt mean anything is wrong, it does require us to take a closer look before moving forward. To keep things transparent, weve attached a document that provides more context about the review. Youll also receive access to our Compliance Dashboard within 2472 hours, where you can stay updated, track progress, and connect with our team if needed. We truly appreciate your patience while we work through this request.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company of Why Unified $12,995 plus $5,000 last November to manage an Amazon store on my behalf. I was assured at that time that if I was not satisfied, that I was entitled to a full refund. in October (11 months later), I was kicked off of Amazon seller platform (managed solely by this company staff) for selling counterfeit items. After Why Unified staff couldn't satisfy Amazon and my store was deactivated, I was promised by several members of their staff on the phone as well as in writing in many emails that I would be getting a full refund for both charges last year since I only earned $71.28 in revenue from it and also paid an additional monthly fee to ****** for $39.95 to host my Amazon store managed solely by Why Unified staff members. After 2 months of continually getting the run-around by Why Unified staff and they won't let me speak to any managers or the billing department, I am ready to take this to my lawyer to serve Why Unified with a lawsuit and report this company as fraud to the ***. My husband is a prominent media personality and can help me spread the word on the fraud this company has caused me. Why Unified Corp. needs to do the proper and right thing and get your billing department to immediately refund my total of $17,995 or I will be forced to take next steps available to me.
Business Response
Date: 02/14/2025
Your account has been flagged for an extended review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************
Customer Answer
Date: 02/16/2025

Complaint: 22709050

I am rejecting this response because: They continually say the same thing that they are "working on my refund". It has been 4 months since they first told me they would escalate my refund. They just delay and continue to provide the same response as a way to hang on to my funds that they know they owe to me. I have retained an attorney who reviewed my case and has sent them a "we are about to sue" letter since my attorney also agrees that they have committed fraud against me.

Sincerely,

****** ********
Business Response
Date: 02/21/2025
Your account was placed under review due to disputed transactions, which caused a delay in processing your refund. This review was necessary to ensure the pending refund was not also disputed. Your refund has now been processed, and you can expect it to reflect on your bank statement within 3-7 business days; we are enclosing a conformation

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Why Unified Corp is NOT a BBB Accredited Business.