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Business Profile

Drop Shipper Mailing Services

Why Unified Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Important information

  • Customer Complaint:

    It has come to BBB’s attention that the business is requesting that customers close their complaints filed through BBB "resolved" as a condition of resolving the complaints through their compliance account with the business.


    It has also come to BBB’s attention that the business has a non-disparagement clause in its consumer contracts (Why Unified Terms of Service and the Non-Disclosure Agreement) that prohibits customers from discussing the Why Unified platform as a result of a marketplace interaction. Specifically, the business is requesting customers remove proprietary information from BBB in order to grant access to their compliance account. 

Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Why Unified Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a yearly subscription to Why Unified Corp. to manage and keep inventory in my Amazon retail store. I have repeatedly complained to Why Unified Corp. because I have purchased thousands of dollars worth of fulfillment credits, i.e. inventory credits, for Why Unified Corp. to keep inventory in my Amazon store. Despite taking my money, including over $10,000 for two yearly subscription to manage my online store and approximately in inventory fulfillment credits, Why Unified Corp. has left me without any inventory that I purchased fulfillment credits for over approximately two weeks now. Its clearly a scam, and Why Unified Corp. is taking my money without delivering the services and inventory it promised. It uses an overseas customer service center, and its call representatives just read canned answers from a script to justify why the company is stealing my money and not delivering services and inventory that I paid for. Please do something to make these scam artists repay me and anyone else to whom theyve done this. What Why Unified Corp. is doing is wrong.

      Business Response

      Date: 06/06/2024

      We've reviewed your Why Unified sales channels and noted that your subscription is based on a 1-year term.

      Your desire for quicker progress is also understood, but each seller follows a unique path guided by our proprietary ranking process, which incorporates over 100 factors to mature their seller account. Our ranking model performs actions only when your seller account reaches the appropriate threshold. This gradual approach is designed to protect your seller account and is part of our proven model used by thousands of sellers.

      We encourage you to log in to the Why Unified platform to track your real-time performance. This feature provides clear expectations for now and the future with tools like real-time predictions. Its important to remember that current performance is not indicative of future performance. Some sellers may see better results earlier, but this does not mean other sellers won't achieve similar success later. Please do not be discouraged by comparing your performance to others.

      While we would love to dive into the specifics of your account, we cannot do so in a public forum due to our obligation to protect the intellectual property behind the Why Unified platform. Upon reviewing your conversation history with our support team, we see that we have shared the expectations and forecasts for your sales channels, which align with your marketing plan.

      In the event that Why Unified forecasts are not met at the end of your term, you will be eligible for a full refund, subject to the terms of your specific agreement.

      We do not believe that your complaint accurately reflects your experience with our platform. While we understand that your sentiment is negative at this time, we believe that as more time passes and your seller account matures, your reflection on the process will become more positive.

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shame on Mr. ********* for endorsing this company. Its obviously just a marketing trick to gain popularity as one of the fastest growing companies. Please dont mistake fast growing for an effective and efficient company. I purchased on August 8, 2023, a so called guarantee to have the store up in 2 weeks. Also there was a no risk guarantee that if you did not get your investment back, they guaranteed to refund it back. After purchasing there was sketchy communication, a lot of random emails from different people, and you cant figure out what is going on. Finally 2 months later my store got up. Because I had only bought the 3 month plan I expressed my concern. They assured me they would extend my contract 3 months because of the delay. In a few weeks my store was cancelled because my 3 months were up. Ive been getting the run around regarding their guarantee of getting your money back if the store did not make the money back.This has been a big disappointment. Why Unified is making false guarantees and not delivering on them. I want my full refund of $3249 fee plus $500 given for products for a total of $3749.When you call, if you can get through, they say the matter has to be escalated. Ive been patient and now just want my full refund per their guarantee.

      Business Response

      Date: 06/06/2024

      We are sorry to hear that your sales channels did not reach the forecasts provided by the Why Unified platform. As the first AI data-driven sales platform, we are deeply committed to continuously improving our models. Over 100 factors influence why a seller account might not meet the predictions given by our platform. While these factors vary for each seller account, we acknowledge that in this specific instance, the insights from the Why Unified platform were insufficient. Rest assured, we will thoroughly investigate this matter and use this case to enhance the forecasting capabilities of our platform.

      After a review of your account, our records indicate that you were issued a refund on 1/5/2024. We're enclosing a confirmation screenshot for you to reference.

      For further support regarding this matter, please contact our support team by visiting *******************************************

    Why Unified Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.