Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Whyunified in June 2023 for a drop shipping company. I started an LLC and with their help started an Amazon for $9000. I was guaranteed to make money within the first year or I would get a full refund. After months of dragging their feet and telling me my refund was in process its been almost 10 months now and I havent received a . ****** is also involved because it was a drop shipping company using ******.

  Business Response

  Date: 10/07/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 10/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August of 2024 I signed an agreement with Why Unified for them to set up an Amazon store for me and sell products as well as advertise those products. The cost of the program was $28,383. This included the set up of the Amazon store purchase in the products as well as all the advertisement that was to be done for this. The contract states that they were going to make sales of $380,000 a year for us based off ofthe $28383.00 investment and if they did not meet that then we could get our refund back. Over the course of the year I have monitored this and realized they werent gonna come close to meeting that because they would never sell anything for months. They were not selling anything & at the end of the year they had sold a total of about $600. Fast-forward towards the end of the contract, I tried to cancel the contract numerous times they refuse to allow me to cancel it until I threaten legal action. They finally sent me the form so that I could actually make the cancellation. My concern was that they were gonna take money out of my account again for the following year if I didnt cancel it so I made sure to get that done on time. I have been requesting a refund form from them for the last ************ have not sent it. They dont respond to emails. They said that I have to contact them through my dashboard, but they shut down the dashboard because I cancel the ************** will not get on a phone call. They do not let me talk to their compliance department. All emails are sent back, saying you have to log into the dashboard, & when I log into the dashboard says you cant do anything because your account is cancelled. Its just circular and they will not send me my money. It is absolutely horrible, review after review after review says the same thing they do not give the money back. They make it almost impossible to get that refund and I saved for years to start my own business. I trusted them because they said they would return the money so why won't they?

  Business Response

  Date: 09/29/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.

  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.

  Review Status

  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.

  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  Compliance Questionnaire

  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23924157
  
  I am rejecting this response because:

  What do they mean they have to research the matter?  They have been in charge of the account themselves for the entirety of the year so what did they do to the account that could have ruined my good standing?  They managed everything so why were they not maintaining the account in good standing?  And if they were maintaining it, then what exactly are they researching?  We are in good standing with Amazon, so what exactly are they investigating?  I want details because this is a vague answer and another way to drag out the return of my money.  This reply by the business to my BBB complaint was sent on Tuesday stating that they would send me an email ***** hours.  Its Friday almost at the end of the day and I still don't have access to my dashboard nor have they sent the email.  I am getting a lawyer.  I am also reaching out to BBB and asking if they are able to help in sending the names of the other people who have also been scammed and filed a complaint.  I have an email date from July 31, 2025 from ******* ****** stating that they would send me an email to get my refund back in August.  She is supposedly a supervisor there.  Its October and they are still "researching" ways to steal from hard working people.  This is a scam and nothing else.

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified promise to fully automate and run my Amazon store yet fail to generate any meaningful revenue or profit. When I signed up with the business, they assured me that a team would handle all aspects of my Amazon store. However, over the past year, I have seen no consistency in maintaining any meaningful stock of items in my store, so there was nothing available to sell. Countless attempts to reach out to the business have gone unanswered or received only generic responses telling me to wait for the issues to be resolved. This business is a complete scam!

  Business Response

  Date: 09/29/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.

  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ***************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23908813
  
  I am rejecting this response because I still do not have access to the Compliance Dashboard. Once I gain access, I will be able to complete the questionnaire. 
  
  Sincerely,
  
  ****-*** ***

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with why Unified in November of 2023. I paid them to launch and manage my online store. They owe me $30,000 because they guaranteed a full refund if I didn't meet their sales projections. I made next to nothing. The term ended in December of 2024. They keep telling me my account is under audit.They have disabled me from accessing my portal at the company and I can only reach an operator who will not connect me to anyone with any authority. It has been 9 months and I need my money back.

• Initial Complaint

  Date:09/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Why Unified Corp. in October 2024, paying an initial investment of $60,000 plus additional funds for inventory and fulfillment credits. The business represented this as a managed ******/******* store with a performance guarantee.Monthly reports consistently showed negative or insufficient credits and minimal net sales despite my payments. When I raised concerns, I only received compliance notices shifting blame to me rather than addressing the failures. Multiple times I was told the CEO would speak with me, but those calls never happened. The company has shown a lack of communication and responsiveness, leaving me without support or resolution.I believe Why Unified engaged in deceptive sales practices, breach of contract, and failure to deliver promised services. I am seeking the BBBs assistance to recover my initial investment plus subsequent funds and to hold this company accountable.

  Business Response

  Date: 09/18/2025

  Dear Thavi Louanlavong,

  
  This letter is in response to the complaint you filed with the Better Business Bureau (Complaint ************. While we respect your right to express your concerns, we must respectfully deny the allegations of deceptive sales practices, breach of contract, and failure to deliver services.

  
  Contractual Agreement and Extension
  Our records confirm that you entered into a Service Agreement with Why Unified Corp. in October 2024. You were fully informed about the terms of the annual commitment subscription at the time of signing. Furthermore, on May 7, 2025, you executed a Service Agreement extension, extending the service term by an additional year. Given this, your request for a refund is premature and inconsistent with the contractual terms.

  
  Refund Request is Premature and Unfounded
  The Terms of Service, incorporated by reference into the agreement, state the following:
  Section 23 (Term/Termination): A refund claim under the Why Unified Platform Guarantee can only be submitted after completion of the billing term. Given the signed extension, your current service term extends through October 4, 2026.
  
  Section 23(c): The terms for early cancellation are clearly defined, including the application of an Early Cancellation Fee should the client choose to terminate before October 4, 2026.
  Therefore, your refund request is premature, as your contractual term remains active.
  While we acknowledge your concerns regarding communication and service expectations, we have adhered to our established process and remain committed to supporting you through the full duration of your agreement.
  
  
  Continuous Communication and Outreach
  Contrary to any suggestion that we have not been in contact, we have maintained continuous communication with you throughout this period, particularly regarding your account status, performance expectations, and the need for additional fulfillment credit (FC) funding to scale your channels effectively. 
  

  Below is a timeline of our recent outreach:
  On March 19, 2025, Why Unified sent an Enterprise Update and Strategic Insights, noting a negative Fulfillment Credit balance of -$4,539.06 and recommending an increase to $30,000. You responded on March 31, 2025, by funding a partial amount of $10,000.
  A subsequent Enterprise Update on April 4, 2025, noted that your balance was still only $4,499.23 and once again recommended an increase to $30,000. On June 6, 2025, you provided a partial funding of $25,000.

  
  When we saw that your funds still fell short of our recommendation, in a good-faith effort to help resolve the issue and move forward with your channels, we proactively reduced our recommended threshold. This was communicated to you on June 28, 2025, in a notice that detailed the new minimum of $20,000 per channel required to activate shipments on Amazon Prime and ******* Plus. This notice also explained that your balance for both channels still fell short.
  Following up on July 5, 2025, ******* *****, Chief Operations Officer of Why Unified sent a message flagging that your account had less than $10,000 in Fulfillment Credits on at least one of your channels. He explained that credits are essential for inventory movement and channel activation and recommended funding a minimum of $10,000 for ****** and $20,000 for both Prime and ******* Plus.

  
  On July 14, 2025, a formal letter from Chief Compliance Officer, **** ******, was sent, addressing the critical issue of insufficient funding. The letter noted that despite generating revenue, you consistently requested payouts instead of reinvesting into Fulfillment Credits. This communication explained how the lack of funding directly hindered channel activation and growth and could impact the clients guarantee eligibility.
  The next day, on July 15, 2025, ******* of Why Unified followed up via email to clarify that the Fulfillment Credits were too low across all three active channels (Amazon Standard, Prime, and ******* Plus). ******* offered the option to either fund their account to meet the minimum threshold or to consolidate your channels to hit that threshold faster.

  
  Conclusion

  Our records show that we have maintained continuous communication with you regarding your account status, performance expectations, and the necessity of funding fulfillment credits. We communicated this fact to you in several updates, as well as providing specific, tailored recommendations for your account.

  
  We have attached the relevant timeline, including signed agreements and a record of communications, to support our response. We trust this provides full transparency and demonstrates our continued good-faith effort to serve our client within the scope of our agreements.

  
  Our channels of communication remain open to address your concerns regarding your contract. We believe that a direct discussion can lead to a constructive solution and encourage you to settle this dispute with us, rather than through third parties like the BBB.
  

  
  

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23862267
  
  I am rejecting this response because: Pre-conditions un-met.  Why Unifieds response to the BBB is factually inaccurate and omits the reality of my experience. I have provided documented evidence that:
  
  Communication ceased after July 2025.
  I made multiple payments, yet negative balances and shifting thresholds made performance impossible.
  The account is still deactivated, with no resolution or leadership response.
  
  Why Unified promised a turnkey, performance-backed enterprise store, but delivered a system designed to shift risk entirely onto the client while insulating itself from accountability. The company misrepresented its services, imposed undisclosed funding thresholds, failed to honor its promises, and avoided meaningful communication. This constitutes breach of contract, misrepresentation, and violation of the *** Business Opportunity Rule.
  
  I respectfully request that the BBB sustain my complaint and recognize Why Unifieds failure to uphold its contractual obligations and guarantee. 
  
  Sincerely,
  
  Thavi Louanlavong, CEO
  A *******************
  

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased bitcoin in May and transferred it to Unified Options by recommendation of a friend. I transferred a little bit of money at a time since then. I have been trying to withdraw for a week and they keep making up fees and hurdles. Now they are claiming they will not send my money without another $3500! I have paid several fees yet they refuse to send me my money.

  Business Response

  Date: 09/18/2025

  Dear Better Business Bureau Team,

  
  This letter is in response to the complaint filed by **** ********* against Why Unified Corp. (Complaint ID: *********.

  
  Upon a thorough review of the complaint details, we can definitively state that the issues raised by Mr. ********* do not involve Why Unified Corp. and are entirely unrelated to our business or services. 

  
  We want to be very clear: Ms. ********* is not a client of Why Unified Corp., and our services do not involve cryptocurrency or Bitcoin transactions of any kind.
  Mr. *********** complaint references a transaction involving "Unified Options," a company to which he transferred Bitcoin. Why Unified Corp. has no affiliation with "Unified Options," nor do we deal in cryptocurrency or Bitcoin transactions. We provide a business management software and service for clients operating on e-commerce marketplaces like ****** and ********

  
  We kindly request that you review the details of the complaint again and acknowledge that this filing was made against the incorrect business entity. We ask that the complaint be removed from our profile to ensure the accuracy and integrity of the BBB platform.

  
  Thank you for your prompt attention to this matter.
  Sincerely,
  WHY UNIFIED
  Legal & Compliance Department
  

  
  

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I called and spoke to **** and stated I entered the wrong company in an error on my part. I spoke with **** who said she would correct this issue. I sincerely apologize to WhyUnified and hope it causes them no harm. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:June 24, 2024 Amount Paid:$29,860 What Was Promised:Why Unified sold me an Amazon Prime store package with Amazon Ads, plus additional services under a formal Revenue Guarantee. This guarantee stated that if I followed all instructions, did not alter the business, and paid on time, I would either generate revenue or qualify for a refund of my service costs.Nature of the Dispute:I followed all onboarding steps and business protocols, never paused or changed the store, and remained fully compliant. I never missed or delayed any payment. Despite fulfilling every obligation, Why Unified failed to meet their performance guarantees. When I contacted them to initiate the refund process in accordance with the signed Revenue Guarantee, I was met with silence. Support refused to escalate my request and repeatedly told me the compliance team does not speak with customers directly.Attempts to Resolve:Since early 2025, I have made multiple phone calls and sent several emails requesting resolution. I asked for written feedback from compliance but received no reply. To date, no refund has been issued and no formal decision has been provided. This lack of accountability violates the terms of their own Revenue ******************************** Basis:The guarantee was displayed across Why Unifieds own website and was included in my signed agreement. I relied on this contract in good faith.Resolution Requested:I am requesting a full refund of my subscription and service fees in accordance with the signed Revenue Guarantee contract. At minimum, I expect prompt contact from someone authorized to address this case in good faith.

  Business Response

  Date: 09/08/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 09/12/2025

   
  Complaint ID: ********
  
  I am rejecting this response because it has now been over 72 hours since the original communication, and I have still not received a single email from the compliance team regarding access to the dashboard or setup progress.
  
  This continued lack of response and disregard for the promised resolution only reinforces the serious concerns Ive outlined in my initial complaint. I have made every effort to resolve this through proper channels, including calling Why Unified directly this week only to receive the same vague response from a Growth Team member, with no real accountability or follow-up.
  
  I have not received a single reply from the Compliance Team despite multiple emails.Complaint: 23819357
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my complaint against WhyUnified sounds very similar to the dozens of complaints I read on the BBB sight, I entered a money back guarantee with them on 08/12/2024. Are agreement was WhyUnified would generate a revenue of over ******* in 12 months or I would receive a full refund. I paid ******* dollars and funded 5000 extra for merchandise credits. It became very obvious early on that they had zero intention of meeting there revenue agreement with me. They spent around 700 dollars in the entire 12 month agreement on products and listed products on the **** platform that resulted in getting me and anyone at my address banned for life from selling on **** ever again. As with all the other complaints they said there would be an email sent to me to monitor there review from the so called compliant division. To this date I have never received said email. I am seeking all my returned and a letter from WhyUnified taking responsibility for the products they listed that resulted in my life time ban from ****. I would also like to see the attorney general( I filed complaint with them) shut down there full refund scam before other seniors like myself get hurt by there deceptive and illegal practice. No company should offer a refund when they know they cant obtain the goals for said refund. I have copies of the refund I signed for and saved every email conversation I ever had with there team. Please don't anyone else fall for there scam! WhyUnified and ****** ***** need to be investigated at the highest level.

  Business Response

  Date: 09/08/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23800304
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1.Log in: Visit *************************************
  2.Enter Phone Number: Use the phone number tied to your account.
  ******** Identity: Enter the one-time passcode (OTP) sent to your phone.
  4.Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23800304
  
  I am rejecting this response because:

  This has been there reply to me since Aug 12, 2025.  And no actions on their behalf have been taken! I will continue to reject their response until my funds have been returned as per the agreement. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22, 2024 - July 22, 2025 Paid $14,475 WhyUnified guaranteed $10,000 monthly revenue on an Amazon storefront or they would refund my investment. My storefront generated less than $200 total revenue for the entire year.I have requested a refund per instructions but have not been contacted back regarding this matter.

  Business Response

  Date: 08/22/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ***************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23768875
  
  I am rejecting this response because I have been told that this review was taking place one month ago and it still isn't complete.  I do not believe the organization is sincere that they are undertaking any sort of review at this point.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23768875
  
  I am rejecting this response because when I attempted to got to the compliance website provided and follow the instructions for access, I received an error: Request failed with status 500.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case Summary WhyUnified Refund Dispute Company: WhyUnified Nature of Service: Amazon Seller account management platform with a refund guarantee if performance projections were not met.Timeline & Facts:Feb 10, 2024 I purchased an annual subscription from WhyUnified for $7,155.The service promised to run my Amazon Seller account and deliver specific projections.Over the course of the year, I made $0 in revenue, and none of the promised projections or deliverables were met.Feb 10, 2025 I canceled my subscription and requested a refund under their refund guarantee policy.FebAug 2025 (6 months) I have repeatedly followed up via emails, phone calls, and attempts to speak with supervisors.Each time, I am told my account is under review with the compliance department, but no one has contacted me and no refund has been ************ Concerns:Failure to honor the refund guarantee despite unmet projections.Possible breach of contract and deceptive business practice due to nonperformance and ongoing stalling.Status:Unresolved. No refund or substantive follow-up from WhyUnified.What Im Seeking:Legal advice on pursuing refund recovery through demand letter, settlement, or legal action.Guidance on claims for breach of contract and deceptive trade practices.

  Business Response

  Date: 08/19/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23763539
  
  I am rejecting this response because: It has now been over 72 hours since your reply, and I still have not received any compliance dashboard login or credentials as you claimed. I have checked my spam and junk folders thoroughly, and nothing has been provided.
  
  
  Additionally, in the past six months of repeated outreach, no customer service representative ever mentioned a compliance dashboard or any such tool to monitor my refund status. This is the very first time it has been brought up. I also have not received any type of questionnaire or official form to begin or complete a refund review.
  
  
  Every time I followed up, I was simply told that my refund was under review with the compliance department, with no progress or resolution. I have been in full compliance with all requirements since the beginning, so I do not understand why this process is undergoing an extended compliance investigation.
  
  
  The continued delays, shifting explanations, and lack of transparency demonstrate WhyUnifieds failure to honor the refund guarantee that was a key part of the contract. This has now gone far beyond a reasonable review period and appears to be a tactic to avoid fulfilling their contractual obligations.
  
  
  I am requesting that the BBB escalate this matter, as WhyUnified has shown no effort to resolve the issue despite my repeated good-faith attempts.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23763539
  
  I am rejecting this response because: In WhyUnifieds original BBB response, I was told I would receive an invitation within 2472 hours to access their compliance dashboard where I could track the status of my review and receive ongoing updates. None of this ever occurred. I never received an invitation, login credentials, or even heard of this compliance dashboard until that first response, 7 months after my refund request.
  
  
  When I rejected their message and stated clearly that I had never received a login or any mention of this process until then, WhyUnified has now shifted again, providing a direct link to ************************************* that I am supposedly just expected to log into on my own. This was never previously mentioned in any communication.
  
  
  Further, upon attempting to log in, I am now told my case will not be reviewed unless I first close my BBB complaint. This is unacceptable and was never mentioned in either of their two BBB responses. The BBB has been the only channel through which Ive received any form of communication from WhyUnified, and I will not close my complaint until they honor their own refund guarantee and review my case in good faith.
  
  
  WhyUnified continues to change its story, introduce new requirements, and create barriers instead of resolving the matter. I maintain that I am owed a full refund of $7,155 under their stated guarantee, and I remain in full compliance. Their refusal to act without BBB complaint withdrawal is further evidence of stalling and bad faith.
  
  Sincerely,
  
  ****** ****