Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the business relationship with Why Unified on 10/18/23 where we signed off risk free contract where Why Unified has a money back guaranteed clause if store does not perform or meet the sales amount offered in the one year marketing plan.After one year with this company Why unified my store has not done any sales and we claimed our refund as agreed in written in the contract. We have ended the one year contract on 10/18/2024, requested the refund, the team has approved the refund but after almost a month we have not received our money back yet. I have been calling the team always receiving the same vague response, "the billing team is reviewing your refund". No one from management is replying my emails, no one is assisting me with the refund process, no idea if I'm going to receive it, when or how. I'm not receiving any support as they promised in their sales pitch nor any refund.They are promoting their risk free policy everywhere in their documents and website, so I just want to get back what belongs to me, the $12,995 from the Amazon prime plan plus $500 in inventory, being the total amount to be refunded $13,495.I just want to get this sorted out , so please proceed with the refund asap in order to close this claim and part ways.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address my concerns regarding the results of the services provided by your company in relation to my Amazon Prime seller account. When I decided to become a client and paid $11,995 on Sept/24/2024, I did so with the expectation that the promised outcomes would be achieved through the operation of the Amazon Prime seller account, which was initiated on 9/27/23.However, I am disappointed to report that the commitments outlined in the contracts and disclaimers have not been met in any meaningful way. Specifically, the list of personal care products I received, which included approximately 100 items, has seen minimal progress. To date, only two or three items have been listed on the platform, despite the initial payment of $1,500. Additionally, the website *************** that was supposed to support this business venture has never functioned properly, and no sales have been completed through this online channel.I would also like to address the cancellation process. On August 8th, I sent a cancellation message, which was completed and submitted in accordance with the company's guidelines. Since then, I have made three phone calls and sent multiple emails to inquire about the status of my refund. Unfortunately, I have yet to receive a response or any clarification on the matter.This lack of communication, combined with the unmet expectations and unfulfilled commitments, has left me with a very negative impression of your company and its professionalism. I trust you can appreciate the frustration this situation has caused.I kindly request that you provide an update on the status of my refund and any steps being taken to resolve this matter. Your prompt attention to this issue would be greatly appreciated.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******* ******

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a service agreement with Why Unified Corp on 1/25/24 and paid them $28,230 plus $5500 to buy inventory. I found them on ******** , they were offering to open, manage and sell products that we choose from their list on ******, ****, *******, Buy box etc .I paid them that amount through direct ACH from my account in ********** I opened the various accounts on ******, **** and ******* via the links that they sent me.Apart from the * bay account , none of the accounts are active now. I have been emailing them for months now to process my refund . As yet they have only refunded me for the ******* account for $5,557.40. They have been giving me a run around asking me to file an appeal with ****** which really makes no sense because they have been holding my funds.I need a Full refund of my investment *****I filed a complaint against with the ****************'s office on Sept 18, 2024.They keep telling me that their accounting **** is handling the Refund but they still have not processed it . I know that they are just holding my funds and dragging their feet while I am paying interest on the money that I borrowed to invest in their ** and was hoping to make money .

  Business Response

  Date: 02/13/2025

  We wanted to provide you with a detailed update regarding your refund request under the Why Unified Platform Guarantee. As part of our review process, your refund was divided into two parts due to additional review being prompted by flagged elements that required further examination to ensure full compliance with our policies. We are pleased to confirm that the initial portion of $22,595.10 was already approved and disbursed on 09/02/24. Additionally, we have completed the review for the remaining portion of $5,564.50, which has also been approved and disbursed. Attached to this email is the confirmation of the refund. We appreciate your patience during this process and are committed to ensuring that all refund requests are handled with transparency and fairness.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Why Unified dropshipping services a little over 1 year ago on a 1 year contract. I was promised if my sales projections were not met, that I would be eligible to receive refund for the entire service fee and all unused inventory. My contract ended in October, and my sales projections were no where close to being met. I have attempted to call and email their customer service line multiple times and only have been told that my account is in review with the billing department and that someone would reach out regarding my refund. Nobody has reached out and it's been nearly 2 weeks and they are unable to give any timelines. I see many other reviews with customers complaining of the same issues. I am seeking a refund as I was promised right away or I will pursue further legal action.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified all done for you drop shipping company sent an Email on 9/24/2024 with a name of *** attached. Request me to submit my bank account information for a refund. The email stated it would be no longer the 30 days for a refund to be issued. I submitted the information, and no refund has been issued. It is now 10/26/2024. This company needs to be investigated for not been prompted in issued customer their refund after there has been a breach of contract on their end.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22485651
  
  I am rejecting this response because:
  
  ******************** continue to use delay tactics to issue my refund. I received an email back in 9/24/2024 stating that a refund was going to be issued due to no services provided. A copy of the email is pasted below. It should have taken only 30 days at most to process a refund Once the form is submitted, your refund will be queued for final processing. This typically can take between 3-10 business days, but could take up to 30 business days, depending on your bank's processing times, reviewal period, and the order received. We strongly recommend verifying the information provided in the form. Incorrect banking details can delay your refund. *** ******************** intercom On 2/11/2025. I received another email requesting additional information which does not state when refund will be issued. Email is posted below 2. *** from ******************** ? *********************** Hi there, **********. Thank you for your patience regarding your cancellation and refund request which I can see is undergoing processing. We wanted to provide a quick updateyour refund is currently undergoing additional review and approval and I wanted to make you aware that it is still undergoing processing. We expect to share another update with you in the next 2-4 business days. Please note that follow-ups will not expedite the processing time, but rest assured that we'll share an update as soon as the review is completed. Additionally, I can see that you're missing one piece of important information in order to get the refund completed, and processed. Please fill out the contract cancellation form below so we can attach it to your account, and finalized your refund. Cancellation Request: ********************************************************** Contract Cancellation Request - New Thank you, and have a great day! ?*** ********************

  Business Response

  Date: 02/12/2025

  We wanted to inform you that your refund request underwent an extended review by our compliance and audit team as part of the Why Unified Platform Guarantee process. During the review, some flagged elements required closer examination to ensure full compliance with our policies. Following a detailed secondary review, we are pleased to confirm that your refund request has been approved. While the initial audit prompted further investigation, we have decided to proceed with granting your refund in this instance. The refund has now been fully processed and is on its way to your designated account. Depending on your banks processing times, you can expect the funds to be reflected within 3-7 business days. We appreciate your understanding throughout this process and remain committed to ensuring transparency and fairness under our Platform Guarantee.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Unfulfilled Refund Promise by WhyUnified To Whom It May Concern,I am writing to express my disappointment and concern regarding WhyUnified's failure to honor their refund commitment. Initially, I was hopeful that partnering with WhyUnified would yield positive results. They explicitly assured me that if projected sales weren't generated, they would refund my subscription cost at the end of the year.Regrettably, despite their assurances, I didn't make any sales throughout the year. I don't hold WhyUnified accountable for this outcome, as it's a business risk. However, I do expect them to uphold their promise of a refund, which they consistently reaffirmed throughout our agreement.Despite my repeated emails, WhyUnified has ceased responding, leaving me uncertain about the status of my refund. I urge WhyUnified to demonstrate their commitment to honesty and integrity by fulfilling their promise.I request that WhyUnified:1. Provide a clear explanation for the delay in refund processing.2. Honor their commitment and refund the agreed-upon amount.I hope this complaint prompts WhyUnified to re-establish communication and resolve this matter. Failure to do so will raise significant concerns about their reliability and trustworthiness.I look forward to a prompt resolution and hope WhyUnified proves to be the honest business they claim to be.Subscription Details:- Date of subscription: August 14, 2023 through August ******* - Subscription cost: $8,155 for the plan and $1,500 for inventory - Promised refund conditions: Guarantee 1. "We guarantee you'll earn your store's projected annual revenue or we'll refund your plan at the end of your term." Guarantee 2. "We guarantee you a credit for any unsold inventory at the end of your term. Use it to buy new products or receive it as a refund check."Status: Pending resolution I will update this complaint accordingly based on WhyUnified's response and *************** regards,

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review process. This was necessary to conduct thorough verification with third parties to ensure a fair and unbiased evaluation of the circumstances surrounding the reported violations. After completing this comprehensive secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process required additional scrutiny, we have decided to approve your refund in this case. Your refund has now been fully processed, and we are enclosing a confirmation. The funds are expected to reflect in your selected bank account within 3-7 business days, depending on your bank's policies.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, 2023, I entered in a subscription with Why Unified. Since that day I have had numerous issues with Why Unified's business practices such as customer service and their billing. I entered into a service contract with them for ***************** and ******* channels. My salesperson ***** Daybedeen laid out the points of the deal including the full refund option. It took 2 months to make my store. Once that was built, the Pulse Dashboard contains no actual information in real time about your store. I started to email customer service almost immediately expressing my issues about lack of sales and the pulse dashboard not containing information. I was asked to be patient and let their system work. It did not work. In 12 months, I might have had 10 sales. Nowhere near the projections I was promised.??Fast forward 4 months into my contract, I started getting notifications from ****** about my account being in danger of deactivation because they believe WhyUnified is selling counterfeit merchandise. They would not release the documentation to me - calling it proprietary. So, basically they want to load documentation into my account that I have no way of verifying and then they expect me to verify it to ******. My account is still deactivated and they will not respond. Legit businesses do not operate this way.According to their service agreement, you have to give 30 days notice if you will not be moving forward with a new service term and to trigger the refund they promise. I have been emailing for the last 3 weeks and no response at all. I had been dealing with ******** ***** Crys, ****** etc. I have been as patient as I can be. I am expecting them to live up to their agreement as they expect me to live up to it, too.

  Business Response

  Date: 02/14/2025

  Your account has been flagged for an extended review. Our team has already communicated this matter to you and will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is ongoing and they are now at least responding to me. This issue has not been resolved and I reserve the right to append this complaint pending the results of their investigation. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Why Unified a year ago, enticed by their promise to set up an Amazon store that could generate upwards of $100K per year. With the contract ending in November, I've made less than $300a ***** contrast to what was assured.Every time I reach out to their customer service for assistance, I'm met with scripted responses that offer no real help or solutions. It's frustrating to feel like my concerns are not being genuinely addressed.After researching online, I've found numerous complaints from others who have had similar experiences with Why Unified. Many mention unfulfilled promises and inadequate support, which seems to be a recurring issue.I feel misled and deeply disappointed by the lack of transparency and results. I believe it's important for potential customers to be aware of these issues before considering their services.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into an agreement with company on August 6, 2024. The original price for a 1 year term was $22,150.00. The company, as an inducement to sign the agreement, discounted that contract amount to $13,290.00. The company actually withdrew $22,150.00 from my bank account and created an overdraft.They would not deduct the $13,290.00 from the $22,150.00 and either refund the balance or let me use the rest for inventory credits.I have sent numerous emails being completely clear on the matter and called at least 20 times. All they always say is "your refund is in the que". Other Why Unified employees say they will escalate the issue to appease me while I am on the phone.I have been nothing but professional with them while communicating via email or phone call.What company takes three (3) weeks to issue a refund? I was really hoping to be their biggest and best customer, but now, having to resort to a ******************** compliant, I cannot trust them. Just refund my money please.

  Business Response

  Date: 09/06/2024

  We can confirm that the reason for your refund was due to a promotional code not being applied during checkout. However, your complaint suggests that the charge was withdrawn in error, which is inaccurate.

  Please note that it is standard procedure to wait for the funds to clear before issuing a refund, which can take up to 7-10 business days, depending on your bank. As per the attached screenshot, we issued a full refund on September 6th after the payment cleared. You should see the refund in your account within 3-7 business days, based on your bank's policies.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22220496
  
  I am rejecting this response because:
  
  I have sent many, many emails requesting the refund. I have made calls 3 to 5 times weekly. The representatives began discussing the refund on August 6th, 2024. I have made numerous phone calls (all of which are recorded) asking why it is taking so long. All they could say is "we have escalated your case" and another phrase they used almost every time I spoke to them was "your refund is in the que". The fact that they are now initiating the refund, is a result of my persistent request, and the complaint filed with the BBB. I told them if they did not have my refund completed by today, I would file a compliant with my states ************************ ("AGO"). Today is that day, and now i have a notice from the BBB and an email from Why Unified indicating my refund is being processed.
  
  Initiating a refund via ACH only takes *********************************************** the receivers account. Some ACH's or wires can be reflected the same day. If the funds are not back into my account, in a reasonable time, I will still be filing my complaint with the ***********. I will be patient though and give it time to clear.

  I do not know what some people would have done if they had the same thing happen to them and weren't as persistent as I. The BBB was instrumental, in my opinion, in helping me resolve this problem. I would steer clear of Why Unified. This is actually a great name "Why Unified?" Let me give you the reasons not!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023 I bank transferred $9155.00 to Why Unified to manage my Amazon Seller account. My ****** account is an established account since 2016 with a proven sales record from the past. They promised to upload 3 to 5 gated items to my online store, but so far to date, only one item has been added. I was promised sales with in two weeks and to date have not sold one item. I have been requesting a refund of my money since February and keep getting told they are reviewing everything. When I requested they produce a signed agreement between myself and them, as I did not recall signing one, they could not produce it. Instead I received an email on May 6, 2024 requesting I electronically sign an agreement. I refused to sign the agreement and have continued to request a full refund of my initial investment. The fact that they cannot produce a signed agreement proves I have no such agreement to do business with this company. I continue to get generic responses that they are reviewing my refund request and will give me an update but to date I still have no update. When I ask to speak to billing I am told they have no direct number, when I ask to talk to a manager I am told they have no number to transfer me to. They have not delivered on any promise they've made, including the guarantee that they will refund your money if you do not agree with their business plan proposal.

  Business Response

  Date: 06/06/2024

  We've reviewed your Why Unified sales channels and noted that your subscription is based on a 1-year term. We're enclosing your signed Service Agreement which is always available to be viewed and downloaded in your Why Unified account.
  
  We understand your concern about the number of products listed on your sales channel. However, the number of products is determined by your ranking, which incorporates over 100 factors. It's important to note that the number of products does not dictate sales volume; a single product can generate more sales than 100+ products.
  
  Your desire for quicker progress is also understood, but each seller follows a unique path guided by our proprietary ranking process, which incorporates over 100 factors to mature their seller account. Our ranking model performs actions only when your seller account reaches the appropriate threshold. This gradual approach is designed to protect your seller account and is part of our proven model used by thousands of sellers.
  
  We encourage you to log in to the Why Unified platform to track your real-time performance. This feature provides clear expectations for now and the future with tools like real-time predictions. Its important to remember that current performance is not indicative of future performance. Some sellers may see better results earlier, but this does not mean other sellers won't achieve similar success later. Please do not be discouraged by comparing your performance to others.
  
  While we would love to dive into the specifics of your account, we cannot do so in a public forum due to our obligation to protect the intellectual property behind the Why Unified platform. We would encourage you to reach out to the Why Unified support team by visiting *******************************************
  
  Upon reviewing your conversation history with our support team, we see that we have shared the expectations and forecasts for your sales channels, which align with your marketing plan.
  
  In the event that Why Unified forecasts are not met at the end of your term, you will be eligible for a full refund, subject to the terms of your specific agreement.
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 21801251
  
  I have been emailed and told that I have been approved for a refund from this companies moneyback guarantee, however they have not provided the refund and my services ended with them in October 2024. I have been contacting them weekly about the expected refund, provided them with my banking information for ACH deposit of expected refund and they continue to tell me that I am in the queue for processing, but will not provide a timeline. I want my refund immediately. I should be receiving a refund of $9655.00.

  Business Response

  Date: 02/12/2025

  Your refund was flagged by our compliance and audit team for an extended review. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.

  Business Response

  Date: 02/25/2025

  Our records indicate that your refund was dispersed to your preferred bank account on February 12, 2025 as per the confirmation we shared prior, and are also sharing in this message. Please reference your bank statement and/or contact your bank to locate the transaction in question.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Calla Gruss