Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Breach of Contract and Failure to Honor Refund Guarantee Why Unified Corp Business Name: Why Unified Corp Website: ************************************** Nature of Complaint: Contract dispute; non-delivery of promised results; refund refusal Complaint Summary:I am filing a formal complaint against Why Unified Corp for failure to fulfill contractual obligations and for refusing to honor its publicly stated refund policies. I engaged Why Unified to provide managed eCommerce marketing services, paying a total of $22,584.00 USD in service fees, plus $9,500.00 USD in inventory Fulfillment Credits for order fulfillment services. The company guarantees a refund if performance targets are not met,which was clearly documented in their Terms of Service.Despite following all platform instructions, maintaining a good-standing seller account,and fully funding the project as required, Why Unified failed to generate the projected sales. As a result, I formally requested a refund under their Platform Guarantee, outlined in Section 18 of their Terms of Service.Additionally, when the service agreement ended on March 4, 2025, I had $9,500.00 USD in unused Fulfillment Credits, which are contractually required to be refunded within 30 days. It is now more than 90 days since contract termination, and no refund has been issued, nor has Why Unified responded to repeated written requests.Efforts to Resolve: I submitted written refund requests to Why Unified via email and support channels. I cited the specific contract provisions related to refunds and fulfillment credit reconciliation. I issued a formal demand letter on June 20, 2025, providing a 7-day window for *********** of the date of this submission, I have received no refund, no explanation, and no resolution.Resolution Requested:I am requesting the full refund of $32,084.00 USD

  Business Response

  Date: 07/24/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ****************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23547402
  
  I am rejecting this response because:

  Firstly, as outlined in my original complaint Why Unified is already in violation of Section 9(g) of their own Service Agreement which states that they are contractually obligated to reconcile and refund unused fulfillment credits within 30 days of service conclusion.  My subscription concluded March 4th, 2025. 

  Additionally, per section 18 of Why Unified's Terms of Service, the Platform Guarantee entitles clients to a full refund of all service fees if the validated performance metrics outlined in the post-signup Marketing Plan are not met, provided that the client fulfills all obligations.  I've fulfilled every obligation.

  Furthermore, the only entity to touch any of my accounts was ******************** and it's personnel.  Anytime throughout my subscription that I would pose a question when something didn't look right, or when I would forward emails received from ******, *******, or other seller channels I was informed that it was all part of their proprietary method and that everything was under control.  In fact, I was told specifically by one of their managers that this was a 'done for you service', not a 'done with you' service.  I have every email correspondence sent and / or received from Why Unified throughout our interaction and am happy to provide copies of all to further validate the misleading practices and lack of performance outlined in my complaint.  

  Again, it's been over 120 days since my subscription concluded and I was told repeatedly throughout my subscription that my 'account was in good standing', that 'everything is going to plan', and that in the event that I don't achieve the projections laid out in my marketing plan, that I would 'receive a full refund of my original subscription costs and all unused fulfillment credits.  That said, no further 'compliance investigation' is required given Why Unified and it's staff were the only people to touch my seller accounts throughout.

  The only acceptable remedy is to receive a full refund in the amount of $32,084.00 USD as outlined in the terms and conditions, and as communicated repeatedly by all staff of Why Unified throughout this agreement.  Having already filed complaints with the **** and the BBB, I will additionally be reaching out to the Attorney General of the State Of Florida for help in resolving this matter having exhausted multiple attempts to directly resolve this issue with Why Unified.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23547402
  
  I am rejecting this response because:

  It's important to note that WhyUnified has not responded to a single email request for additional information since the conclusion of our service agreement March 4th, 2025.  Furthermore, when calling their platform, I am told that they can not provide any updates or information and when asking to be directed to the correct department / contact that can assist, I am told that they do not have a direct phone number.  In my most recent attempts to receive an update via email, I am now receiving automated notifications from Why Unified that the email addresses that were previously utilized are no longer monitored and no new contact method is offered outside of logging in to their sales dashboard which I am unable to access with my prior credentials (see attached).    
  
  Now, in this most recent response to my complaint, Why Unified claims that their new compliance dashboard will hold all of the answers and that the ongoing delay of my refund despite following all of the terms and conditions as outlined in the service agreement must be due to an identity verification issue.  First attempt to access the Compliance Dashboard, it doesn't work and an error is received (see attached).  After multiple attempts, upon entry of your phone number Why Unified requests that you send in a picture of your drivers license and a selfie for identity verification.  After complying and providing the requested pictures, I am still unable to log in to this dashboard and am receiving an automated notification that my submission is still under review and that it may take 1 - 2 days.  Now, 4 days past submission, no updates, no working platforms, and no refund (see attached).   More of the same...  Platforms that don't work as advertised and broken promises from anyone and everyone associated with this organization.  
  
  My request is simple....  Honor the agreement and refund my full subscription fee and all inventory credits that were invested ($32,084.00).   I've jumped through all of your hoops, played by the rules, and your products and services have failed to live up to any of the representations made throughout.  Do the right thing and let's all move on.... Lesson learned.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/30/2025

  We want to resolve this for you quickly and securely. 
  Why Unified processes all account and compliance matters securely through our Compliance Dashboard. 
  Please see attached document.

  Customer Answer

  Date: 11/03/2025

  Regarding Complaint ID: ******** I am unable to submit a response to the business's (Why Unified) most recent response to my complaint. The dashboard and contacts they provide do not work and despite multiple attempts to resolve via phone, email, mail, the **** BBB, and the Attoney General of Florida, there is still no action that is being taken. This company is blatently misleading people and essentially 'stealing' money through this scheme. In no way should this complaint be considered closed, nor the company's continued deflection be acceptable. Please advise with regard to how a response to their most recent attempt to deflect and dodge accountability can be filed. Thank you, ***** ****

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with WhyUnified for their Sales Channel: Prime program after being promised a guaranteed refund if the planned revenue was not met. We paid a total of $12,995 for the program, along with an additional $1,000 to fund the store. The agreement included one store setup and marketing services.After a full year, our store had generated only about $1,000 in total sales, which fell far below the revenue expectations outlined when we signed up. Based on their refund guarantee, we requested a full refund.Initially, WhyUnified responded with repetitive and generic template emails, offering no meaningful resolution. After several months of follow-up, they completely stopped responding to our emails. It has now been nearly seven months since our refund request, and we have received neither the refund nor any communication from the company.This experience has been deeply disappointing. WhyUnified has failed to deliver the expected results and has not honored its own refund guarantee.We respectfully request BBB assistance in resolving this matter and recovering our $13,995.

  Business Response

  Date: 07/24/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ****************************************** is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23544854
  
  I am rejecting this response because:

  Our one-year subscription with WhyUnified ended in December 2024. During this period, WhyUnified had full access to and control over our Amazon sales store, including inventory fulfillment, pricing, shipping, and overall account management. As part of the program, we also funded the store with $1,000double the recommended amount of $500to ensure optimal performance. Throughout the program, we remained in full compliance with all their requirements and did not interfere with or alter the store in any way.

  Despite this, the stores performance was far below the revenue targets that WhyUnified projected and promised at the time of signup. Since the programs conclusion, we have repeatedly requested a refund as per their guaranteed refund policy. It has now been over seven months, and WhyUnified continues to respond with the same generic template replies, without addressing the substance of our concerns.
  We categorically reject their response. Our channel's revenue clearly qualifies us for a full refund, as outlined in their own terms. At this point, they are holding nearly $14,000 of our moneyinterest-freefor a service that failed to deliver on its commitments.

  We are demanding the full refund without further delay.

  
  Sincerely,
  Seyyed ***** *******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you read one review, let thisbe it. My experiencewas terrible. I'm close to legalaction. I'll keep it short. I signed up becauseof their money back guarantee, that if they don't meet their projectionsI'll get a refund. Well I made $1550 the entireyear and in month 8 my Amazon account was deactivated due to counterfeit goods, and they refused to provide Amazonwiththe documentsthey needed to reinstate the account. Every time I call I get someone in the *************** can do absolutely nothingto help otherthan tell you to wait. They give ***** days for a refund. It's been 6 months with no reply from anyone and now I can'tget in touchwith them because they deleted my account. I'm notone to leave bad reviews but seriously this is a messed up crooked company. I'm only leaving this to try and help others with the headache. I'm out$12K and workingon legal action. DON'T SIGN UP! They are thieves.

  Business Response

  Date: 07/07/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.
  

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I invested $10,995 with WhyUnified to get started with their eCommerce automation services, along with an additional $1,000 for product inventory. Since that time, I have only made a total of $30 in sales through the Amazon channel.Very little inventory was ever sent to ********** around $200 worth based on my estimation. Shipments were inconsistent and typically included just 1015 items at a time, if that. Whenever I expressed concerns, I was repeatedly told that their main focus was on increasing my Amazon seller rank, not on generating immediate profit. This was difficult to accept, as I had already maintained my Amazon seller account for three years with many unrestricted products and a history of consistent and significantly higher profits.Despite remaining patient, my situation worsened when ****** began to question the source of the inventory. I reached out to WhyUnified for proper invoicing (considering I had decided to only sell their products upon joining them), but the invoice they provided was rejected by ******. After four unsuccessful appeal attempts, my ****** account has stayed deactivated from March 2025 until now. Since then, Ive been unable to make any additional sales, and a substantial amount of time and opportunity has been lost.Ive repeatedly inquired about the return of my initial investment and asked for clarification on the process and timeline, but Ive received no response. According to the terms stated in the original contract, if specific goals were not met, a refund would be issued. I have not received a refund and have not been told how to go about receiving one. At this point, I cannot recommend WhyUnified to anyone based on my experience. I sincerely hope this matter can be resolved fairly and timely.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with WhyUnified and paid an upfront fee close to $10k and followed all instructions. After my year term was over and NO revenue I followed their process for cancellation and refund. It has been 3 months and they have stopped returning my emails.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23480161
  
  I am rejecting this response because: They have had plenty of time to refund.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed for refund 11/2024. Was told that I did qualify for 100% refund. Was sent a request to provide bank account info 12/2024 and i provided right away. As of today 6/10/2025, no refund issued. have emailed several times and called several times only to be told they will escalate to the billing department with high priority. Nothing ever comes from it. Cannot speak to anyone other than the customer service *****

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23450098
  
  I am rejecting this response because:  Respectfully, Ive been hearing that same response for 7 months now. Asking me for patience again is unacceptable. Ive been overly patient and that time has passed and thats why Ive involved the BBB. I need resolution asap. The inability to speak to someone at your company with any type of decision making ability is insane. Please refund me away. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up 3/7/24 I paid $12,995.00 for the service and $1000 as a deposit.They promised to meet sales goals or 100% refund The year goal ended on 3/7/25. I am still waiting for my refund. The only thing they say when I inquire is that it is being reviewed, It has been 3 months with no update or anyone that can give me more details or a time frame.Not only did they not meet the sales goals quoted of over $70,000 but ****** shut down the account because of the products they were using were counterfeit."We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."I have called several times to try and get any information about the status, and talk to someone but I have been given the run around each time.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Why Unified, a company operating under the domain ******************************, for engaging in deceptive and potentially fraudulent business practices. I entered into a business agreement with Why Unified on 28/2024 investing a total of $16,648 for their dropshipping services, which included promises of automated store setup, product sourcing, marketing, and guaranteed sales performance.Summary of Issues:1.Failure to ************************** Despite the companys assurances, my store was not properly set up, and the product listings were either nonexistent or grossly overpriced, leading to zero sales over an extended period. ?2.Misrepresentation of Refund Policy: Why Unified advertised a risk-free money-back guarantee if certain sales thresholds were not met. However, upon requesting a refund due to unmet performance metrics, my requests were ignored or met with vague responses, and no refund has been issued to date.3.Lack of Communication and Support: Attempts to contact customer service and account managers have been largely unsuccessful. Emails go unanswered, and there is no direct phone line to reach a representative.4.Questionable Business Practices: Further research revealed numerous complaints from other customers citing similar experiences, including allegations of fake positive reviews, use of unauthorized endorsements, and threats of legal action against customers who leave negative feedback. I urge to investigate Why Unified for deceptive trade practices and to take appropriate action to prevent further consumer harm. I also request assistance in obtaining a full refund of my investment.Thank you for your attention to this ****

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23432912
  
  I am rejecting this response because:
  I need refund from them , they are giving me the same response since February. 
  They have $17000 of my hard earned money and they think there would be no consequences. i am waiting for them to refund my money and in the meantime i am exploring all the legal options. 

  Sincerely,
  
  ******** ****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9, 2024, I signed a service agreement (Order #*****) with Why Unified Corp and paid $16,796.00 for an annual subscription to sell branded items on ******, based on their explicit guarantee that their services would generate $10,000 in monthly ****** sales. At their direction, I set up a general store with Amazon Prime and Buy Box access.Despite their promises, my total sales over the entire year were only $603. When I asked about the lack of results, I was told my seller ranking would improve over time, but it never ****** Jun 2024, I paid an additional $4,000 for ****** ads, which I later found out were not running for at least three months. WhyUnified never informed me of this failure. This clearly shows their incompetence. When I requested a refund under their money-back guarantee, I was told my request was "under review" and advised not to follow up. This stalling tactic appears designed to avoid refunding ****************************** has not honoured its commitments or refund policies and has failed to deliver the services I paid for. I am requesting a full refund of $20,796.00 and have also filed complaints with the *** and Florida Attorney General.This was an annual subscription running from February 2024 to February 2025, which included a money-back guarantee if the promised sales targets were not met. I initially refrained from filing a complaint, believing WhyUnified would honour their guarantee. Since they have failed to do so, I am now submitting this complaint.

  Business Response

  Date: 07/23/2025

  We are currently in the process of reviewing your recent complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services from Why Unified with the expectation of receiving a fully managed eCommerce solution, including an ****** business to sell products that they will provide at a great wholesale discount and that they will provide Amazon integration, product sourcing, and marketing support. I invested a significant amount of money and despite being told I would receive hand-picked,high-converting products and marketing efforts, I received no meaningful resultsthere were no sales on ****** and no products listed for sale.I attempted to cancel the website and services after noticing no return on investment and seeing that the products provided were either overpriced or being sold elsewhere for far less, making it impossible to compete. I reached out to their support for help and never received proper resolution. My attempts to get a refund or correction of the situation have been ignored or ********** short, I feel misled and financially taken advantage of. I am now requesting official investigation or assistance in resolving this issue and recovering my funds. As of 5/28/2025 there is no resolution or products listed for sale on my behalf and I don't have a way to get a refund on the money I already paid them for this service that was never rendered.

  Business Response

  Date: 06/10/2025

  Thank you for bringing this to our attention. Weve escalated your concern to our C-Suite team for further review. Please know that we are actively investigating the matter, and someone from our leadership team should reach out to you within the next 23 business days.
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23388282
  
  I am rejecting the businesss response because the issue remains unresolved. Despite repeated email correspondence, no meaningful assistance has been provided. The responses from Why Unified appear dismissive and fail to address the core concernrecovering my funds.
  
  It is becoming increasingly clear that Why Unified has no genuine intent to resolve this matter or to refund the amount in question.
  
  I request further investigation and support from the BBB in holding this company accountable.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  Log in: Visit *************************************
  Enter Phone Number: Use the phone number tied to your account.
  Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  Thank you for your cooperation.