Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for WhyUnified in March 2024, trusting their promises of a done-for-you eCommerce business. One year later, Im left with a suspended ****** account, over $10,000 lost, and a company that has completely ghosted me.1. ****** Account Suspended Due to Product Issues My Amazon account was placed on hold for repeated low-quality or counterfeit product concerns, as cited by ****** directly. I immediately raised this with WhyUnified. Initially, they claimed they were working with ****** to resolve it, but I had to repeatedly chase them just to get basic documentation submitted. Despite assurances, my account was ultimately suspended. After that, WhyUnified stopped all effortsno updates, no accountability, nothing.2. Ignored Refund Requests Despite Their Policy Their own refund policy covers situations like thisyet since December 2024, Ive been trying to get my money back. Ive followed up multiple times, including four separate attempts this month alone. My emails to their billing department go unanswered. My last three follow-ups over the past two weeks have been completely ignored. Ive been ghosted by a company that marketed themselves as "done-for-you" and "fully managed."3. Terrible Sales Performance and Broken Promises In the entire year, my Amazon store barely hit $2,000 in total revenue. After fees and costs, my net profit is less than $200if even that. I raised these concerns regularly. Each time, WhyUnified assured me everything was on track, that my store was healthy, and that I was progressing toward their revenue targets. That was blatantly untrue. The numbers speak for themselves: their projections were grossly misleading, and the results are a huge ******* now stuck with a permanently suspended ****** account, significant financial losses, and zero communication from WhyUnified. This experience has been devastating. I expected a professional partner, but instead, Ive been left abandoned after paying over $10,000.

  Business Response

  Date: 05/21/2025

  Wed like to inform you that your request is currently undergoing a compliance reviewan important part of our process to ensure all activity on the platform aligns with internal standards and marketplace requirements. This review was prompted by certain activity patterns or data points that require closer evaluation. While this doesnt indicate a problem, it does mean we need to complete a thorough assessment before proceeding.

  To ensure full transparency, weve attached a document that outlines the context of the review. Within 2472 hours, youll also receive access to your Compliance Dashboard, where you can track your case status, stay informed, and connect with our team as needed. We appreciate your patience and understanding as we complete this process carefully.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23111944
  
  I am rejecting this response because:

  This feels another delay tactic, I never got any invitation to a compliance dashboard, and honestly, it seems like something made up just to create the illusion of something is being done to the customer. At this point, it feels more like smoke and mirrors than any real attempt to resolve my case.
  
  
  I put my hard-earned year end bonus into this, this meant a lot to me and for the last 6 months, Ive been asking, again and again, to please just return it. No one needs half a year to do a review. Lets not pretend thats normal.
  
  
  This whole experience has been exhausting and deeply disappointing. I just want my money back and to move on. Please stop dragging this out.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 06/06/2025

  We understand your frustration, but please know were obligated to review all cases where abnormalities are found. Your case still has a few factors under review, along with pending actions on your end.

  We kindly request that you accept the invitation to your compliance dashboard, log in, and review the pending items so we can proceed with the review. Well be resending the invite shortly, as the previous link may have expired please allow 2472 hours for it to arrive to your email address on file.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23111944
  
  I am rejecting this response because:
  

  There has been no invite sent, I have double checked my Spam as well. The email should be ********************* I had sent a formal notice back in March to the business address with all documentation and everything one might need. I never got a refund for my unused inventory credit either - at least for that one, what's there to review - seems straightforward that you pay back the amount that was unused.

  Contacting support doesn't help at all, the support team is not in ** and all they say is that they will escalate the request while I get no response. At the minimum I would want a direct contact point I can reach when the business is holding a large sum of my money hostage. This is extremely predatory.
  

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a sales contract with this company to open and operate an online Amazon Prime store which was stated would generate $10000+ per month in profit. The contract stated if goals were not hit, then there would be a refund at the end of the contract period.We entered into a contract on 3/14/2024 and the contract recently ended on 3/14/2025. I am getting zero answers as to when this money will be refunded and am getting ignored. Just like many others I am owed $17995 and would like my refund as promised.

  Business Response

  Date: 05/19/2025

  We appreciate your patience as we continue to actively investigate your case. At this stage, were still in the process of gathering and reviewing additional supporting information needed to complete our evaluation. Until that information is received and verified, were unable to provide a final update. Weve included a document with further context in the meantime, and youll receive access to your Compliance Dashboard within 2472 hours to monitor progress and next steps. Thank you for your understanding as we work to complete this review thoroughly.
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23107545
  
  I am rejecting this response because:

  This is not a complicated situation. Your company promoted a 10k+ per month opportunity with a money back guarantee. Your company performed poorly in every possible aspect during our year long contract. There was next to zero communication, robotic email responses, and now this nonsense. I literally made $0 during this process. I probably lost money due to business and ****** fees over the year. Your company received $12995 for the amazon prime channel + $5000 for inventory. I was told I would have 100 free items and you never even touched 100 sales. Somehow I did not receive my full $5000 back for inventory.

  Your company even managed to get me banned from selling on ****** with counterfeit items. Your company couldn't even provide proof that the items were legit and that you had the rights to sell them. My store was de-activated in November or December of 2024, which was only 8-9 months after starting.

  Any logical person can see that your company didn't live up to expectations. Other than trying to withhold me refund, I don't understand the purpose of an over 2 month "review" before I get my money back.

  Just do the right thing and issues like this will not happen.

  
  Sincerely,
  
  *********** ********

  Business Response

  Date: 06/04/2025

  We understand the review process isnt always convenient. For the latest updates and real-time status on your account, your compliance dashboard is the best place to check.

  It looks like you havent logged in yet, so were sending a new invite your way. This should arrive within 24 to 72 hours.

  Our records show that you received a pro-rated refund for unused fulfillment credits, as confirmed in the documentation enclosed. If you believe theres an issue with the refund amount or would like to dispute it, you can submit a request directly through your compliance dashboard.

  Just a quick notewere not able to discuss account-specific or compliance-related matters on public platforms like the BBB. Thank you for your understanding.

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23107545
  
  I am rejecting this response because:

  Just like always, this company never does what they say. I have now been told twice that I would receive access to the "Compliance Dashboard" and still nothing.

  It's now been 3 months since my contract has ended and nothing. Your company is the worst communicators of all time and should actually respond to emails.

  I want my refund & for this to be over with!!! This is complete nonsense!!!
  
  Sincerely,
  
  *********** ********

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Why Unified Failure to Honor Refund Guarantee Complainant Information: **** ******** ************************************* ************ ************************ Company Information: Company Name: Why Unified Website: ****************************** **************************************************** ************ Complaint Details:I am filing a complaint against Why Unified for deceptive business practices and failure to honor their guaranteed refund policy.I signed up for their services under the explicit promise that if my sales did not meet their guaranteed goals, I would receive a full refund. My contract ended over four months ago, and I have not received my refund despite meeting all the conditions.Initially, Why Unified approved my refund, but later, they claimed it was being sent for further review. Since then, they have failed to provide any resolution or refund, despite multiple follow-ups. Upon researching, I found that this is a common complaint from other customers, as seen on the ********************************************* and other consumer complaint platforms.Issue Summary: Why Unified failed to honor their refund guarantee. They used delay tactics, such as unnecessary review processes, despite initially approving the refund. Many customers have reported similar issues, suggesting a pattern of deceptive business practices.Desired Resolution:I request that the BBB investigate Why Unified for misleading refund policies and take appropriate action to protect consumers from potential fraud. Additionally, I demand the full refund I was promised.I am prepared to provide supporting documentation (refund approval, email correspondences, etc.) Thank you for your time and assistance in this matter.Sincerely,**** ********

  Business Response

  Date: 05/21/2025

  Thanks for your feedback. When your subscription was cancelled, your account went through our standard offboarding process, which we let you know can take up to 60 dayssometimes longer, depending on the situation.

  In your case, the review took more time because your seller account had been disconnected a few times. That triggered some extra checks on our end as part of our usual efforts to keep the platform safe and prevent any kind of misuse.

  After completing the review, we determined you were covered under the Why Unified Platform Guarantee. A refund was issued to you on April 10th, 2025, and thats confirmed in the attached document.

  We understand delays can be frustrating, but we always aim to handle these situations as fairly and thoroughly as possible.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Why Unified in December 2023 for an e-commerce store setup and sales channel management, investing $12,995 in their Prime Annual Subscription and a $1,000 fulfillment deposit. The agreement included a Non-Disclosure Agreement and a Marketing Plan, and crucially, a Refund Guarantee. This Guarantee contained a Revenue Guarantee, promising the annual revenue projected in the provided Marketing Plan. The guarantee was conditional upon my adherence to the recommendations, which I followed to the letter. Included in the guarantee was an inventory guarantee that states I will receive a refund for the value of the unsold inventory. The revenue guarantee assured me if my store did not reach projections by the end of the billing term, I would be entitled to a full refund of the initial store and sales channel subscription. The company did not meet sales and revenue goals and fell well short of the projected revenue. I followed their protocol and asked for a refund within 30 days of my contract end date. Every time I reach out to them I get the same basic message that the refund is undergoing review. It is now March and *** wanted over three months for the refund to be completed. Every email I have sent to follow up has been sent with the same blanket message, undergoing review. On Feb 9th, I received an email that I would get an update on my refund, "We expect to share another update with you in the next 2-4 business days"...that never came. On Feb 16th, I received an email after another follow up that basically stated to stop asking and that it's under review and if I did inquire again it would possibly delay the process, "Additionally, wed like to share that multiple follow-ups can unintentionally delay the process, as our system prioritizes the most recent cases. Rest assured, your request remains in queue and will be addressed as soon as possible."

  Business Response

  Date: 05/21/2025

  There is a new update available regarding your request, which will be accessible through your Compliance Dashboard. If you do not currently have access, please note that it may take 2472 hours to receive a new invite link via email.
  
  Our records show that your seller account was deactivated by the marketplacean action not initiated or controlled by Why Unified. Additionally, we identified overages in your Fulfillment Credits balance during the review, which may have contributed to operational interruptions and could have been a factor in the accounts deactivation.
  
  To support business continuity, we offered a transition to an alternative sales channel. However, this option was declined, which limited our ability to move forward with a recovery plan.
  
  We encourage you to review the update in your Compliance Dashboard once access is restored. As always, were here to support your success should you choose to re-engage with Why Unified in the future.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Prime Sales Channel with Ads and Buy Box on 1/10/2024 with the personal care store. I paid $23,196 for the subscription, plus $5000 fulfillment credit. The guarantee Why Unified provided was a full refund if they do not hit the sales goal, and they were very far off from the sales guarantee outlined during onboarding. It has been over two months since the end of 1 year contract but I still have not received my refund, or any communication regarding it. I followed up multiple times, through phone calls and emails, but always got the response that the billing department will be contacting me, however I had been waiting for over two months and still have not heard anything from the billing department.

  Business Response

  Date: 06/04/2025

  We appreciate you reaching out and sharing your feedback. At the moment, your request is undergoing a routine compliance review. This process is part of our commitment to maintaining a trustworthy platform and preventing potential misuse or fraud within the marketplace.

  This review was triggered by a combination of indicatorssuch as atypical activity, inconsistencies in performance data, or other signals that warrant closer examination. None of these factors alone determine any final decision, but together they require a more thorough check.

  To help you understand the process, weve attached a document with additional background. Within the next 24 to 72 hours, you'll receive access to our Compliance Dashboard, where you can monitor progress and receive updates in real time.

  Thanks again for your patience and understanding as we complete this review carefully and diligently.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23076774
  
  I am rejecting this response because: Why Unified program was a full service program. The Compliance Investigation document that was sent states, "These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies" - this is more compliance within Why Unified and has nothing to do with me, so it should not affect the refund. At the very least, the refund of the unused fulfillment credit (which was supposed to happen within 30 days of contract expiration according to Why Unified Terms of Service attached) should have already happened.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why Unified promises a hands-off eCommerce business, claiming they will sell brand-name products on ******, *******, and **** for you. They market themselves as eCommerce experts and even offer a money-back guarantee.The onboarding process is smooth, and they set up one single product per store. From that point, they shift focus to a vague concept called "Seller Rank"a meaningless metric that serves as a distraction while sales remain nonexistent.Despite claiming to have the proper licensing, the products are listed as "generic", leading to zero sales and Amazon store violations. As months go by without revenue, they insist that sales will grow exponentially "once Seller Rank improves." Yet, they make minimal adjustments to inventory, pricing, or product selection. There is no communication about progress, strategy, or any acknowledgment that the store is failingit just sits there and rots in ********** the end of my contract, they missed their revenue projection by 95%. Instead of honoring their guaranteed refund, they claimed my account was "under review" for compliance reasonsa clear stall tactic on a "done-for-you" store where I had no control over decisions.The truth is, they never legitimately tried to sell on my behalf. Why Unified is a scam, and their business model is designed to string investors along while delivering zero results. I am seeking a full refund as promised and for them to be held accountable for their deceptive business practices.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23047630
  
  
  Thank you for following up. Yes, I have received a response from Why Unified, and Ive attached the letter they sent me for your review.
  
  In short, they are now refusing to issue my refund on the grounds that I added an additional sales channel ******** Plus) during the contract term. They claim this triggered an extension of the Initial Term and the associated guarantee, citing Section 23 of their Terms of Service (this doesn't exist):
  
  If, during a clients Initial Term, the client adds a new Sales Channel, the Initial Term, including any applicable guarantee, will be extended to include the added period for the new Sales Channel.
  
  However, this term is nowhere to be found and directly contradicts what is published on their own website at *****************************************. Ive also attached a screenshot for your reference. The published terms clearly state:
  
  Add-on sales channels are tied to the primary plan
  
  Their term is contingent upon the remaining duration of the clients current billing period
  
  The add-ons term aligns with the original plan and expires at the same time
  
  Nowhere do the terms suggest that adding a channel extends the entire contract term or voids the guarantee. This appears to be a misrepresentation of their own terms and a stall tactic to avoid issuing a refund that was clearly promised.
  
  For full transparency, Ive CCd Why Unified on this email so they are aware that Ive brought this matter to your attention.
  
  Thank you again for your support and guidance. Please let me know the BBBs recommended next steps.
  
  Warm regards,
  **** **

  Business Response

  Date: 05/19/2025

  After reviewing your account, wed like to clarify that your subscription term was extended after you activated a new sales channelan action that resets the subscription timeline to ensure the new channel is fully supported. While we acknowledge your cancellation request, it was submitted prematurely and will take effect at the end of your updated term. Weve shared previous communications explaining this extension, along with a recent notice regarding policy violations tied to bulk self-purchases from your own ******* accountactivity that breaches our Terms of Service. We remain committed to transparency, and our team is available to guide you through the remainder of your subscription to help resolve outstanding concerns.
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23047630
  
  Dear BBB Representative,
  This response is submitted to address Why Unified Corps latest statement regarding my complaint.
  
  Why Unifieds response only reinforces what Iand many other former customershave experienced firsthand: they are operating a deceptive and exploitative business under the guise of legitimacy.
  Their claim that my subscription term was automatically extended due to the activation of a new sales channel is yet another example of how they mislead customers. Instead of clearly stating terms in the service agreement, Why Unified hides key conditions in an online Terms of Service document, which they quietly revise without notifying customers. This practice enables them to retroactively manipulate policies to serve their own interests.
  Thankfully, with the help of the Internet Archives Wayback Machine (*******************************************/***********************************), I have reviewed and preserved the Terms of Service that were publicly available at the time of my contract. These terms make no reference to the policies they now cite to justify the contract extension or refusal to refund. I have already submitted these records to *************************************************** and CC'd Why Unified on March 25, 2025.
  
  Additionally, Why Unifieds claim that I violated their Terms of Service by purchasing my own products from my ******* seller account is false. At no point during 2024 did their posted terms prohibit this. This so-called violation appears to be an after-the-fact excuse intended to deflect from their failure to deliver results and process a legitimate cancellation request.
  Finally, I want to emphasize that this matter is already the subject of formal arbitration through the ******************************** (***), under Case Number: ***************, **** ** vs. Why Unified Corp. I initiated arbitration because Why Unified failed to participate in any good faith effort to resolve the matter directly. This legal action further underscores the seriousness of the complaint.
  
  Why Unifieds pattern of hiding terms, retroactively changing policies, and blaming customers is unethical and should not be tolerated by any reputable business oversight organization.
  
  Sincerely,
  **** **
  

  Business Response

  Date: 06/06/2025

  Please note, we are unable to correspond further regarding this matter as it has been escalated to the appropriate teams and is being handled through the proper channels. If you have any account-specific questions, we encourage you to contact our compliance team at *************************************************************************.
  

  Customer Answer

  Date: 06/09/2025

  Why Unifieds latest response is yet another deliberate attempt to avoid accountability. They claim the matter has been escalated to the appropriate teams, yet they continue to refuse to address the underlying issues with my account. In fact, at no point have they ever explicitly stated that my refund request is deniedinstead, they have used vague, repetitive messaging and redirection to stall resolution.
  This is part of a larger, well-documented pattern of deceptive business practices:
  
  - Customers are lured in by the promise of a money-back guarantee if their online store doesnt hit sales projections within the first year.
  - Once enrolled, clients are charged thousands of dollars in upfront and ongoing subscription fees while Why Unified manages drop shipping storestypically on platforms like *******, ******, and eBay.
  - Many stores generate zero organic sales, are poorly managed or even stocked with counterfeit goods, and in some cases are deactivated by the marketplaces themselves.
  - When customers ask for a refund under the terms of the guarantee, Why Unified avoids direct answers, hides behind fine print or website changes, and forces victims into arbitration or legal proceedings to pursue justice.
  
  Even now, in their response to the BBB, they decline to engage with the specific facts of my case and redirect the conversation to a general compliance email addressa tactic used repeatedly to delay and frustrate victims.
  
  I am currently in arbitration (AAA Case #***************), as Why Unified has made it clear that they will only respond when legally compelled to do so. This is not how honest companies operate.
  I urge the BBB, media, and other consumers to look closely at this companys pattern. The damage they are causing is widespread, calculated, and ongoing.
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested a little bit over 10K on this dropshipping business with the intentions to get *** in return. They promised that if they do not meet the *** % I can get my money back without no problem. My annual agreement ended in December 2024, they made filed out a cancellation form to get my money back which they say it should take up to a month. Its been now 3 months and all I get is you have to wait and in the last email they say if I keep sending them email I can delay my refund. These people are not trustworthy so if you are reading this do not do business with these type of people. They are just using your money like a bank I bet you they are making money out of your money and you get nothing in return to the point that now they do not want to give me my money back. Im going to file this complaint here before I get legal actions for sure; I bet you nobody has sued them yet thats why they do not care. Ill wait a few more weeks before I move on this matter. I just need my refund back!!!!!

  Business Response

  Date: 05/19/2025

  Your request is currently undergoing a standard compliance review, which helps us ensure all accounts meet platform guidelines and marketplace standards. While a few indicators initially prompted the review, based on the information weve gathered so far, everything appears to be moving in the right direction. Weve attached a document with additional context, and youll receive access to your Compliance Dashboard within 2472 hours to track your case and stay informed on next steps. We appreciate your continued cooperation as we complete this process.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23039030
  
  Thank you for the opportunity to respond. I am rejecting the businesss response because, to date, there has been no attempt to issue a refund or to communicate with me regarding the resolution of this matter. Contrary to their claims, I have not received any form of refund or meaningful outreach from the company.

  In fact, I received a certified letter from them (same person who responded to this complaint **** ******) which I perceived as more of a threat than a genuine attempt to resolve the issue. The letter offered a so-called reward in exchange for my cooperation, but no actual refund or resolution was included. I responded to that letter via email, yet again received no reply.
  
  It has now been well over 72 hours since their stated deadline for taking action, and I have seen no progress, communication, or reimbursement. Their lack of follow-through and failure to address my concerns directly remains extremely disappointing and unprofessional.
  
  I remain open to a fair and timely resolution, but until a refund is issued and appropriate communication is made, I cannot consider this matter resolved.
  
  
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 06/06/2025

  Wed like to confirm that your compliance review has been completed, and based on our findings, you are eligible for a full refund minus any used fulfillment credits.

  Were sorry to hear that our platform didnt achieve the goals we had predicted. It appears that, as a regular user operating through your own seller account, there were factors beyond our platforms control that impacted performance.

  Thank you for your patience throughout the compliance process. While we understand it took some time due to underlying factors that needed to be addressed, the outcome reflects the importance of having all necessary information to ensure a fair and genuine resolution.

  The refund has been processed via the payout preference selected in your compliance dashboard, and weve attached the refund confirmation for your records.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After 1.5 years waiting to get my money back; they finally decided to refunded my money. I have attached my refund already posted in my account. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/17/2024. Paid Why Unified $43,876 to build and manage a drop shipping business across Amazon, *****, **** and ******* for a one year term. Why Unified provided a revenue guarantee for the one year term that if not met while adhering to the marketing plan, would result in a refund. Everything is in writing. I followed their marketing plan, rapidly responding to any communication along the way. Our stores fell tremendously short of the revenue projections, so we opted to not renew and followed the guidelines to cancel and request a refund. It has now been 48 days past when our term ended on 1/17/25 and Why Unified keeps saying our refund is under review with no timeline that they can provide. In addition, if I continue to contact them it will only further delay things. I was prompt in paying Why Unified and held up my contractual obligations throughout the one year term. Im asking that Why Unified do the same as they advertise on all social media sites that they will provide a full refund if revenue projections are not met. I am owed $43,876. If no response, Ill be forced to move towards litigation.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback. Your request is currently undergoing a compliance reviewa standard process designed to uphold the integrity of our platform, and fight against marketplace fraud. This review was initiated due to a combination of factors that may include unusual account activity, inconsistencies in marketplace performance data, or patterns that require further verification. While none of these alone determine an outcome, they do require further review. Weve included a document that offers additional context around this review, and within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates. We appreciate your patience and cooperation as our team completes this process carefully and thoroughly.
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23030979
  
  I am rejecting this response because:  I did everything required and responded immediately during the 1 year term.  It has now been 123 days since my term ended on January 17th and Why Unified cannot provide any timeline as to when their review will conclude, nor will they disclose any information about their review.   I strictly followed all recommendations and was very prompt and professional along the way.  Why Unified continues to sell consumers on a money back guarantee, but does not seem to honor this guarantee.  There are multiple customers in this same position that have complained to the BBB.  Why Unified needs to honor their guarantee and provide transparency to their customers.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/04/2025

  We recognize that the review process may cause some inconvenience. To stay informed, your compliance dashboard offers the most current details and real-time updates regarding your account status.

  It appears you havent accessed the dashboard yet, so were arranging for your invitation to be resent. You can expect it to arrive within the next 24 to 72 hours.

  As a reminder, were unable to share account-specific information, including compliance matters, through public channels such as the BBB.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23030979
  
  I am rejecting this response because: on May 20th 2025 Why Unified said within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates  and they never sent an email.  They have my contact info and have emailed me before as I was a customer.  If they took this seriously, they would have actually followed through.  This continues to be a delay tactic and an attempt to seem like they are trying to work with the consumer from an optics standpoint.  They continue to add these same complaints from other customers on the ********************.  I had a guarantee in the contract with Why Unified and Why Unified is not honoring that guarantee.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for why unified over a year ago with promises of starting up my own unique store with why unified with a hands off model of a team handling the ****** account . Fast forward one year later to not having ONE sale of any items that I had in my inventory with multiple calls to representatives that just say the same script over and over but never actually help your account grow . Which with why unified policy I am entitled to my money back because of this . I have been patiently waiting with no resolve they say the same thing to everyone that its under review which is just smoke and mirrors . They stopped responding to my emails as they use the same scripted lines over and over . I simply just want the money back thats owed to me.

  Business Response

  Date: 05/21/2025

  Our records confirm that your subscription was cancelled and that your account underwent a standard offboarding review, as outlined during your cancellation process. This review may take up to 60 days and was completed within that timeframe.

  Following the review, it was determined that you qualified for the Why Unified Platform Guarantee. A refund was accordingly issued to you on April 8th, 2025, which you can reference in the attached confirmation.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WhyUnified has broken my trust at every stage of the refund process. It has now been three months since my term ended, and I still have no refund and no real answers. The virtual assistants who answer the phone have no access to real information, they can only "put in a ticket" to "escalate" the issue to the billing or management team. When I do receive email responses, they're vague and repetitive, like:"Your refund is currently undergoing additional review and approval, and we expect to share another update in the next 2-4 business days."That was three weeks ago from the billing team. It has now been over 90 calendar days and more than double the 30-business-day deadline originally set by the billing department for the expected refund deposit.Out of desperation, I've tried looping in the management, billing, legal, growth consultant, and audit teams hoping that someone would take accountability and get this resolved. Still, nothing. The people that say they've been able to speak with an executive, dedicated manager, or assistant, that has not been my experience at all. I can't get ahold of our a response from anybody, at any level of the organization. I had high hopes for this partnership. I invested over $35,000 and followed every single one of their recommendations and instructions. I'm heartbroken that we didn't hit our targets, personally struggling without these funds, and beyond disappointed that, now, when I need help the most, it feels like no one is willing or able to assist me. I really wanted this to work.

  Business Response

  Date: 06/04/2025

  We’ve partially completed a review of your account and have successfully canceled your subscription. A refund has already been issued for any remaining fulfillment credits.
  
  Separately, your primary subscription request is undergoing a standard compliance check. This is part of our normal operations to ensure everything meets our marketplace guidelines and operates smoothly. The review was prompted by certain indicators—like unusual usage behavior or data that warrants a second look. This doesn't necessarily indicate a problem, but it does mean we need to pause and verify a few things before proceeding.
  
  To keep you in the loop, we’ve included a document that explains what the review entails. In addition, you’ll gain access to your Compliance Dashboard within 24 to 72 hours, where you can track updates, see progress, and reach out to our team if needed.
  
  We appreciate your understanding and patience as we complete this step.

  Customer Answer

  Date: 06/05/2025

  Complaint: ********
  I am rejecting this response because:
  
  Why Unified’s response is completely unacceptable and entirely insufficient.
  
  This is the first time in over six months that I’ve received any response from their compliance department—despite repeated emails, phone calls, and pleas for help since I requested my refund in November 2024.
  
  Why Unified’s message deliberately evades the core issue: they promised a performance-based refund and have failed to honor it.
  
  Let me be very clear:
  
  The partial refund I received—approximately $4,600—was for unused fulfillment credits/unsold inventory, not the Sales Channel subscription refund that I was guaranteed.
  
  Even that partial refund took over three months of chasing, stalling, and complete silence.
  
  It has now been more than six months, and I’m still waiting on the much larger and far more important $30,000 refund for the Sales Channel program that Why Unified clearly promised in writing.
  
  And now, after these more than six months of disregard and vague deflection, they’re still claiming my case is 'under review'—but for the first time ever, they mention a Compliance Dashboard I’ve never been told about until now. If this dashboard and review process were legitimate or meaningful, why has it taken them over half a year to even bring it up? It feels like nothing more than a stalling tactic—just another vague excuse to delay action and avoid accountability.
  
  Instead of honoring that commitment, they continue to tell me the matter is “under review” or “with compliance.” Being told this for months on end:
  
  - Is not helpful
  - Does not explain anything
  - Does not provide any peace of mind
  - Does not progress the situation in any meaningful way
  - Means absolutely nothing
  
  I do not care about their internal review. It is insulting to be told “we’re looking into it” for half a year while my financial health and mental well-being collapse. If Why Unified believes an investigation is warranted, they can complete it after issuing the refund they promised.
  
  I funded the program with a significant investment, under the full expectation that if Why Unified didn’t deliver, their refund guarantee would protect me. I planned responsibly, structured everything around that promise, and counted on those funds being returned if the program failed.
  
  Instead, their refusal to follow through has created a financial disaster that never should have happened. The delay has forced me to deplete my savings, max out my credit cards, accrue interest and late fees, and watch my credit deteriorate—all of which would have been entirely avoidable had the refund been issued in a timely manner, as promised.
  
  I have now gone over two months without enough income to pay my bills, and I’m relying on personal loans from family just to survive. Meanwhile, we’re more than halfway through what would have been a second 12-month term, and I’ve had no revenue, no resources, and no path forward. I could have at least been making sales or building something—but instead, I’ve been left to wither on the vine. Why Unified hasn’t kept their word, and I am the one left suffering the consequences.
  
  I feel dismissed, abandoned, and betrayed by Why Unified. They made bold promises and offered strong guarantees to earn my trust—and now that the time has come to honor those promises, they are silent, evasive, and unwilling to take responsibility.
  
  I am formally requesting the Better Business Bureau to:
  
  - Keep this complaint open and marked unresolved
  - Warn the public that Why Unified is refusing to honor its own performance guarantee
  - Demand they issue the full $30,000 refund by June 15th, 2025
  
  If Why Unified fails to resolve this by that date, I will proceed with formal complaints to the Federal Trade Commission, the Attorney General in my home state, the Florida Attorney General, and pursue legal action to recover what is owed to me.
  
  I hope anyone reading this takes my experience as a cautionary tale. Do not trust this company with your money—or your future.
  
  Sincerely,
  *** *******