Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23047630
  
  
  Thank you for following up. Yes, I have received a response from Why Unified, and Ive attached the letter they sent me for your review.
  
  In short, they are now refusing to issue my refund on the grounds that I added an additional sales channel ******** Plus) during the contract term. They claim this triggered an extension of the Initial Term and the associated guarantee, citing Section 23 of their Terms of Service (this doesn't exist):
  
  If, during a clients Initial Term, the client adds a new Sales Channel, the Initial Term, including any applicable guarantee, will be extended to include the added period for the new Sales Channel.
  
  However, this term is nowhere to be found and directly contradicts what is published on their own website at *****************************************. Ive also attached a screenshot for your reference. The published terms clearly state:
  
  Add-on sales channels are tied to the primary plan
  
  Their term is contingent upon the remaining duration of the clients current billing period
  
  The add-ons term aligns with the original plan and expires at the same time
  
  Nowhere do the terms suggest that adding a channel extends the entire contract term or voids the guarantee. This appears to be a misrepresentation of their own terms and a stall tactic to avoid issuing a refund that was clearly promised.
  
  For full transparency, Ive CCd Why Unified on this email so they are aware that Ive brought this matter to your attention.
  
  Thank you again for your support and guidance. Please let me know the BBBs recommended next steps.
  
  Warm regards,
  **** **oring their guaranteed refund, they claimed my account was "under review" for compliance reasonsa clear stall tactic on a "done-for-you" store where I had no control over decisions.The truth is, they never legitimately tried to sell on my behalf. Why Unified is a scam, and their business model is designed to string investors along while delivering zero results. I am seeking a full refund as promised and for them to be held accountable for their deceptive business practices.

  Business Response

  Date: 05/19/2025

  After reviewing your account, wed like to clarify that your subscription term was extended after you activated a new sales channelan action that resets the subscription timeline to ensure the new channel is fully supported. While we acknowledge your cancellation request, it was submitted prematurely and will take effect at the end of your updated term. Weve shared previous communications explaining this extension, along with a recent notice regarding policy violations tied to bulk self-purchases from your own ******* accountactivity that breaches our Terms of Service. We remain committed to transparency, and our team is available to guide you through the remainder of your subscription to help resolve outstanding concerns.
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23047630
  
  Dear BBB Representative,
  This response is submitted to address Why Unified Corps latest statement regarding my complaint.
  
  Why Unifieds response only reinforces what Iand many other former customershave experienced firsthand: they are operating a deceptive and exploitative business under the guise of legitimacy.
  Their claim that my subscription term was automatically extended due to the activation of a new sales channel is yet another example of how they mislead customers. Instead of clearly stating terms in the service agreement, Why Unified hides key conditions in an online Terms of Service document, which they quietly revise without notifying customers. This practice enables them to retroactively manipulate policies to serve their own interests.
  Thankfully, with the help of the Internet Archives Wayback Machine (*******************************************/***********************************), I have reviewed and preserved the Terms of Service that were publicly available at the time of my contract. These terms make no reference to the policies they now cite to justify the contract extension or refusal to refund. I have already submitted these records to *************************************************** and CC'd Why Unified on March 25, 2025.
  
  Additionally, Why Unifieds claim that I violated their Terms of Service by purchasing my own products from my ******* seller account is false. At no point during 2024 did their posted terms prohibit this. This so-called violation appears to be an after-the-fact excuse intended to deflect from their failure to deliver results and process a legitimate cancellation request.
  Finally, I want to emphasize that this matter is already the subject of formal arbitration through the ******************************** (***), under Case Number: ***************, **** ** vs. Why Unified Corp. I initiated arbitration because Why Unified failed to participate in any good faith effort to resolve the matter directly. This legal action further underscores the seriousness of the complaint.
  
  Why Unifieds pattern of hiding terms, retroactively changing policies, and blaming customers is unethical and should not be tolerated by any reputable business oversight organization.
  
  Sincerely,
  **** **
  

  Customer Answer

  Date: 06/09/2025

  Why Unifieds latest response is yet another deliberate attempt to avoid accountability. They claim the matter has been escalated to the appropriate teams, yet they continue to refuse to address the underlying issues with my account. In fact, at no point have they ever explicitly stated that my refund request is deniedinstead, they have used vague, repetitive messaging and redirection to stall resolution.
  This is part of a larger, well-documented pattern of deceptive business practices:
  
  - Customers are lured in by the promise of a money-back guarantee if their online store doesnt hit sales projections within the first year.
  - Once enrolled, clients are charged thousands of dollars in upfront and ongoing subscription fees while Why Unified manages drop shipping storestypically on platforms like *******, ******, and eBay.
  - Many stores generate zero organic sales, are poorly managed or even stocked with counterfeit goods, and in some cases are deactivated by the marketplaces themselves.
  - When customers ask for a refund under the terms of the guarantee, Why Unified avoids direct answers, hides behind fine print or website changes, and forces victims into arbitration or legal proceedings to pursue justice.
  
  Even now, in their response to the BBB, they decline to engage with the specific facts of my case and redirect the conversation to a general compliance email addressa tactic used repeatedly to delay and frustrate victims.
  
  I am currently in arbitration (AAA Case #***************), as Why Unified has made it clear that they will only respond when legally compelled to do so. This is not how honest companies operate.
  I urge the BBB, media, and other consumers to look closely at this companys pattern. The damage they are causing is widespread, calculated, and ongoing.
  

  Business Response

  Date: 06/06/2025

  Please note, we are unable to correspond further regarding this matter as it has been escalated to the appropriate teams and is being handled through the proper channels. If you have any account-specific questions, we encourage you to contact our compliance team at *************************************************************************.
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23039030
  
  Thank you for the opportunity to respond. I am rejecting the businesss response because, to date, there has been no attempt to issue a refund or to communicate with me regarding the resolution of this matter. Contrary to their claims, I have not received any form of refund or meaningful outreach from the company.

  In fact, I received a certified letter from them (same person who responded to this complaint **** ******) which I perceived as more of a threat than a genuine attempt to resolve the issue. The letter offered a so-called reward in exchange for my cooperation, but no actual refund or resolution was included. I responded to that letter via email, yet again received no reply.
  
  It has now been well over 72 hours since their stated deadline for taking action, and I have seen no progress, communication, or reimbursement. Their lack of follow-through and failure to address my concerns directly remains extremely disappointing and unprofessional.
  
  I remain open to a fair and timely resolution, but until a refund is issued and appropriate communication is made, I cannot consider this matter resolved.
  
  
  
  Sincerely,
  
  ********* ******

  k!!!!!

  Business Response

  Date: 05/19/2025

  Your request is currently undergoing a standard compliance review, which helps us ensure all accounts meet platform guidelines and marketplace standards. While a few indicators initially prompted the review, based on the information weve gathered so far, everything appears to be moving in the right direction. Weve attached a document with additional context, and youll receive access to your Compliance Dashboard within 2472 hours to track your case and stay informed on next steps. We appreciate your continued cooperation as we complete this process.

  Business Response

  Date: 06/06/2025

  Wed like to confirm that your compliance review has been completed, and based on our findings, you are eligible for a full refund minus any used fulfillment credits.

  Were sorry to hear that our platform didnt achieve the goals we had predicted. It appears that, as a regular user operating through your own seller account, there were factors beyond our platforms control that impacted performance.

  Thank you for your patience throughout the compliance process. While we understand it took some time due to underlying factors that needed to be addressed, the outcome reflects the importance of having all necessary information to ensure a fair and genuine resolution.

  The refund has been processed via the payout preference selected in your compliance dashboard, and weve attached the refund confirmation for your records.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  After 1.5 years waiting to get my money back; they finally decided to refunded my money. I have attached my refund already posted in my account. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23030979
  
  I am rejecting this response because:  I did everything required and responded immediately during the 1 year term.  It has now been 123 days since my term ended on January 17th and Why Unified cannot provide any timeline as to when their review will conclude, nor will they disclose any information about their review.   I strictly followed all recommendations and was very prompt and professional along the way.  Why Unified continues to sell consumers on a money back guarantee, but does not seem to honor this guarantee.  There are multiple customers in this same position that have complained to the BBB.  Why Unified needs to honor their guarantee and provide transparency to their customers.
  
  Sincerely,
  
  ****** ********t they will provide a full refund if revenue projections are not met. I am owed $43,876. If no response, Ill be forced to move towards litigation.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback. Your request is currently undergoing a compliance reviewa standard process designed to uphold the integrity of our platform, and fight against marketplace fraud. This review was initiated due to a combination of factors that may include unusual account activity, inconsistencies in marketplace performance data, or patterns that require further verification. While none of these alone determine an outcome, they do require further review. Weve included a document that offers additional context around this review, and within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates. We appreciate your patience and cooperation as our team completes this process carefully and thoroughly.
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23030979
  
  I am rejecting this response because: on May 20th 2025 Why Unified said within 2472 hours, you will receive an invitation to access our Compliance Dashboard, where you can track the status of your request and receive real-time updates  and they never sent an email.  They have my contact info and have emailed me before as I was a customer.  If they took this seriously, they would have actually followed through.  This continues to be a delay tactic and an attempt to seem like they are trying to work with the consumer from an optics standpoint.  They continue to add these same complaints from other customers on the ********************.  I had a guarantee in the contract with Why Unified and Why Unified is not honoring that guarantee.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/04/2025

  We recognize that the review process may cause some inconvenience. To stay informed, your compliance dashboard offers the most current details and real-time updates regarding your account status.

  It appears you havent accessed the dashboard yet, so were arranging for your invitation to be resent. You can expect it to arrive within the next 24 to 72 hours.

  As a reminder, were unable to share account-specific information, including compliance matters, through public channels such as the BBB.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for why unified over a year ago with promises of starting up my own unique store with why unified with a hands off model of a team handling the ****** account . Fast forward one year later to not having ONE sale of any items that I had in my inventory with multiple calls to representatives that just say the same script over and over but never actually help your account grow . Which with why unified policy I am entitled to my money back because of this . I have been patiently waiting with no resolve they say the same thing to everyone that its under review which is just smoke and mirrors . They stopped responding to my emails as they use the same scripted lines over and over . I simply just want the money back thats owed to me.

  Business Response

  Date: 05/21/2025

  Our records confirm that your subscription was cancelled and that your account underwent a standard offboarding review, as outlined during your cancellation process. This review may take up to 60 days and was completed within that timeframe.

  Following the review, it was determined that you qualified for the Why Unified Platform Guarantee. A refund was accordingly issued to you on April 8th, 2025, which you can reference in the attached confirmation.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  I am rejecting this response because:
  
  Why Unified’s response is completely unacceptable and entirely insufficient.
  
  This is the first time in over six months that I’ve received any response from their compliance department—despite repeated emails, phone calls, and pleas for help since I requested my refund in November 2024.
  
  Why Unified’s message deliberately evades the core issue: they promised a performance-based refund and have failed to honor it.
  
  Let me be very clear:
  
  The partial refund I received—approximately $4,600—was for unused fulfillment credits/unsold inventory, not the Sales Channel subscription refund that I was guaranteed.
  
  Even that partial refund took over three months of chasing, stalling, and complete silence.
  
  It has now been more than six months, and I’m still waiting on the much larger and far more important $30,000 refund for the Sales Channel program that Why Unified clearly promised in writing.
  
  And now, after these more than six months of disregard and vague deflection, they’re still claiming my case is 'under review'—but for the first time ever, they mention a Compliance Dashboard I’ve never been told about until now. If this dashboard and review process were legitimate or meaningful, why has it taken them over half a year to even bring it up? It feels like nothing more than a stalling tactic—just another vague excuse to delay action and avoid accountability.
  
  Instead of honoring that commitment, they continue to tell me the matter is “under review” or “with compliance.” Being told this for months on end:
  
  - Is not helpful
  - Does not explain anything
  - Does not provide any peace of mind
  - Does not progress the situation in any meaningful way
  - Means absolutely nothing
  
  I do not care about their internal review. It is insulting to be told “we’re looking into it” for half a year while my financial health and mental well-being collapse. If Why Unified believes an investigation is warranted, they can complete it after issuing the refund they promised.
  
  I funded the program with a significant investment, under the full expectation that if Why Unified didn’t deliver, their refund guarantee would protect me. I planned responsibly, structured everything around that promise, and counted on those funds being returned if the program failed.
  
  Instead, their refusal to follow through has created a financial disaster that never should have happened. The delay has forced me to deplete my savings, max out my credit cards, accrue interest and late fees, and watch my credit deteriorate—all of which would have been entirely avoidable had the refund been issued in a timely manner, as promised.
  
  I have now gone over two months without enough income to pay my bills, and I’m relying on personal loans from family just to survive. Meanwhile, we’re more than halfway through what would have been a second 12-month term, and I’ve had no revenue, no resources, and no path forward. I could have at least been making sales or building something—but instead, I’ve been left to wither on the vine. Why Unified hasn’t kept their word, and I am the one left suffering the consequences.
  
  I feel dismissed, abandoned, and betrayed by Why Unified. They made bold promises and offered strong guarantees to earn my trust—and now that the time has come to honor those promises, they are silent, evasive, and unwilling to take responsibility.
  
  I am formally requesting the Better Business Bureau to:
  
  - Keep this complaint open and marked unresolved
  - Warn the public that Why Unified is refusing to honor its own performance guarantee
  - Demand they issue the full $30,000 refund by June 15th, 2025
  
  If Why Unified fails to resolve this by that date, I will proceed with formal complaints to the Federal Trade Commission, the Attorney General in my home state, the Florida Attorney General, and pursue legal action to recover what is owed to me.
  
  I hope anyone reading this takes my experience as a cautionary tale. Do not trust this company with your money—or your future.
  
  Sincerely,
  *** *******
  an executive, dedicated manager, or assistant, that has not been my experience at all. I can't get ahold of our a response from anybody, at any level of the organization. I had high hopes for this partnership. I invested over $35,000 and followed every single one of their recommendations and instructions. I'm heartbroken that we didn't hit our targets, personally struggling without these funds, and beyond disappointed that, now, when I need help the most, it feels like no one is willing or able to assist me. I really wanted this to work.

  Business Response

  Date: 06/04/2025

  We’ve partially completed a review of your account and have successfully canceled your subscription. A refund has already been issued for any remaining fulfillment credits.
  
  Separately, your primary subscription request is undergoing a standard compliance check. This is part of our normal operations to ensure everything meets our marketplace guidelines and operates smoothly. The review was prompted by certain indicators—like unusual usage behavior or data that warrants a second look. This doesn't necessarily indicate a problem, but it does mean we need to pause and verify a few things before proceeding.
  
  To keep you in the loop, we’ve included a document that explains what the review entails. In addition, you’ll gain access to your Compliance Dashboard within 24 to 72 hours, where you can track updates, see progress, and reach out to our team if needed.
  
  We appreciate your understanding and patience as we complete this step.

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23012367
  
  Thank you for escalating my complaint. However, Why Unifieds response is yet another delay tactic without any clear resolution.(Attached are the email chains from the WhyUnified team)
  I entered into an agreement with Why Unified under specific terms, including the conditions for a refund. Despite fulfilling my obligations under the contract, Why Unified has failed to process my refund in a timely manner or provide a firm date for resolution.
  At this point, I request that Why Unified:
  #1Immediately confirm the exact date my refund will be processed.
  #2Honor the contractual agreement they made with me, as further delays are unacceptable.

   

  Thanks

  ********* light of these factors, I am formally requesting the following:Immediate cancellation of the contract for both ***** and ******* stores.A full refund, as promised under the terms of our agreement when the sales projections were not met.

  Business Response

  Date: 03/03/2025

  We've escalated this for review and we look forward to sharing an update in regards to your concerns and following up on this complaint.

  Business Response

  Date: 05/19/2025

  Your request is currently under review as part of our standard compliance process, which protect the integrity of our platform. This review was prompted by a few account-related factors that require closer evaluation. Weve attached a document with more information to give you added clarity. Within 2472 hours, youll receive access to your Compliance Dashboard, where you can track updates and next steps. Thank you for your patience as we complete this process.

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23012367
  
  I am rejecting this response because: I didn't get any access to the complaint board even after 72 hours, this looks like another delay tactic from WhyUnified team as usual.I dont need access to any complaint board or anything,I just need my money back as agreed by you in the contract.Pleasw expedite the process of refund and dont delay more with unnecessary things.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/05/2025

  Weve re-sent your invite to access the dashboard. Please note that this system-generated email may take 2472 hours to arrive and often ends up in the spam/junk folder. We recommend adding ********************************** to your safe senders list to ensure delivery. If we dont see a login within 23 business days, well follow up with you directly.

  Regarding your account, the compliance review currently underway is a standard part of our process when irregularities are detected. Our records show that any unused fulfillment credits have already been refunded, and your primary subscription is under review, indicating that there is progress being made with your review as we await additional information to be obtained and reviewed.

  Please note that were unable to discuss compliance matters in public forums such as the BBB. For your privacy and clarity, updates will always be available in your dashboard.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23012367
  
  I am rejecting this response because:
  On November 15, 2023, I paid $19,612.50 to Why Unified Corp under their "Platform Guarantee" eCommerce program, which promised I would earn $10,000/month within a year. Despite following all instructions and maintaining active participation, the service failed to deliver meaningful results. Partial Refund and Unfulfilled Promises: After requesting a refund, I received only $2,380.20 for unused fulfillment credits. The remaining $17,232.30 remains unpaid. Why Unified issued a vague "compliance investigation" letter promising dashboard access in 72 hours, which never materialized. Despite multiple follow-ups, there has been no refund, no update, and no access as promised. Why I'm Re-Filing with the BBB: My original BBB complaint was closed because I missed the reply window not because the issue was resolved. The company has not responded meaningfully since then and has continued to delay, mislead, and fail to deliver what was promised under contract. This re-submission includes updated documentation and reflects my ongoing efforts to recover funds and hold Why Unified accountable. Resolution Requested: I am requesting a full refund of the remaining $17,232.30. I am open to a final written settlement proposal if Why Unified wishes to resolve this professionally and avoid further legal consequences.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Prime Sales Channel on 8/2/23 with the personal care store. Why Unified generated $0 in revenue over the course of the 12 months working with them. I received confirmation that my initial order of $11,995 for the year subscription and the fulfillment credit order of $3,000 had been approved for a refund as of 8/7/24. The contact from billing sent me the instructions via email to fill out my banking information for a refund and I was informed I would see my refund in 3-10 business days. With this stated timeline I shouldve seen my refund of the $14,995 in aggregate deposited into my bank account by 8/21. Yet, here we are and it is 10/7/24 and I have still not received my approved refund. I have sent in 17 emails since the approval of the refund looking for an update - with no response. Every time I call into customer support Im told they will escalate the issue and yet here we are 42 business days later with no refund. I advise anyone looking into this, business opportunity, to stay away based on my personal experience.*Update as of 12/11/24 - Still have not received my refund.*Update as of 1/23/25 - Still have not received my refund.*Update as of 2/20/25 - Still have not received my refund.

  Business Response

  Date: 02/25/2025

  Our records indicate that this matter has already been resolved prior to being submitted as per the attached documentation.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/24/2025

  Your refund was flagged by our compliance and audit team for an extended review process. This was necessary to conduct thorough verification with third parties to ensure a fair and unbiased evaluation of the circumstances surrounding the reported violations. After completing this comprehensive secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process required additional review, we have decided to approve your refund in this case. Your refund has now been fully processed, and we are enclosing a confirmation. The funds are expected to reflect in your selected bank account within 3-7 business days, depending on your bank's policies.
  

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22937925
  
  I am rejecting this response because: This is the same blanket response I have been getting for three months. There is no explanation of what is being reviewed nor why I have yet to receive my refund. When I submitted my refund request I was told it would not take me than 30 business days,  it has now been well over 60 business days.  I keep getting an auto response being told it is under review with no reason why.  
  
  Sincerely,
  
  ******** ***

  Business Response

  Date: 02/14/2025

  Your account has been flagged by our team for an extended review. Our records indicate that this has already been communicated to you and our support team will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Business Response

  Date: 02/21/2025

  We wanted to inform you that your refund request underwent an extended review by our compliance and audit team as part of the Why Unified Platform Guarantee. During the review, some flagged elements required closer examination to ensure full compliance with our policies. Following a detailed secondary review, we are pleased to confirm that your refund request has been approved. While the initial audit prompted further investigation, we have decided to proceed with granting your refund in this instance. The refund has now been fully processed and is on its way to your designated account. Depending on your banks processing times, you can expect the funds to be reflected within 3-7 business days. We appreciate your understanding throughout this process and remain committed to ensuring transparency and fairness under our Platform Guarantee.
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:02/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22937401
  
  I am rejecting this response because:

   

  this was approved as if 1/10 as stated by *** and confirmed when called, but now its under review it should take 2 mins the store did nothing and 4+ months to process this is totally unacceptable. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/14/2025

  Your account has been flagged by our team for an extended review. Our records indicate that this has already been communicated to you and our support team will provide an update as soon as the review is complete. For further questions, please contact our support team at *******************************************

  Business Response

  Date: 02/21/2025

  Your refund was flagged by our compliance and audit team for an extended review due to potential violations of the Platform Guarantee. After a thorough secondary review, we have determined that your refund request qualifies for approval under the Why Unified Platform Guarantee. While certain factors flagged during the audit process warranted additional review, we have opted to approve your refund in this case, which has now been fully processed; we're enclosing a confirmation which is expected to reflect on your selected bank within 3-7 business days, depending on your banks' policies.