Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Why Unified Corp

  601 Cleveland St Ste 160 Clearwater, FL 33755-4103

• 

  Why Unified Corp

  314 S Missouri Ave Clearwater, FL 33756-5805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a term contract with WhyUnified on April 29th 2024 for them to operate an Amazon store for me and they did not make one(1) single sell for me within that year. I am demanding a FULL refund for these fraudulent services. Thank you

  Business Response

  Date: 08/22/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.

  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 24–72 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  
  Subject: Formal Response Regarding Refund Request
  
  
  Dear WhyUnified Compliance Team,
  
  
  I am writing in response to your recent communication regarding my refund request. At this time, I must respectfully express that I am dissatisfied with your response for the following reasons:
  
  
  Lack of Account Management on My End – At no point have I managed, added products, or interfered in the operation of my account. All management and oversight responsibilities were entrusted solely to WhyUnified, as per the terms of service. Therefore, any issues or anomalies identified in your compliance review process fall under the responsibility of your company’s management and not my actions.
  Repeated Lack of Communication – I have made multiple attempts to contact your team via email regarding my refund request and overall dissatisfaction with your services. To date, I have not received adequate or timely responses. This failure to communicate not only delays resolution but also reflects poorly on your customer service and accountability standards.
  Expectation of a Quick Resolution – Given the length of time I have already waited and the lack of results provided during the service period, I expect this matter to be resolved promptly. Prolonged investigations and delays only further highlight the very issues I am raising with your company’s management practices.
  
  
  
  
  In summary, I hold WhyUnified fully responsible for the mismanagement of my account and the failures in communication that followed. I request a swift and fair resolution to my refund request without unnecessary delay.
  
  
  Please confirm receipt of this response and provide a clear timeline for resolution.
  
  
  Sincerely,
  *******************
  

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, Why Unified® chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

• Initial Complaint

  Date:08/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Why Unified LLC for fraudulent business practices, refusal to honor a refund agreement, and continued non-responsiveness to both myself and my legal counsel. Summary of Complaint: - In September 2023, I paid Why Unified LLC $22,150 for e-commerce services with a “full refund guarantee” if results did not exceed my investment. - Over 12+ months, total sales generated were only $304.20. Multiple orders were canceled, and no sustainable operations were established. - I have been requesting my full refund since October 2023. As of today, it has been over 18 months, and the company has not refunded me. - Why Unified LLC has refused to provide its office address until recently and has ignored all communications from my lawyer. - Numerous other consumers have reported similar experiences with this company, raising concerns about systematic fraudulent activities. Actions Taken: - Filed reports with the FBI Internet Crime Complaint Center (IC3). - Notified the Better Business Bureau (BBB). - Contacted Meta Inc., as the company advertises on Facebook and Instagram, potentially misleading other consumers. - Informed Why Unified LLC that legal proceedings are imminent if the refund is not issued immediately. Request for Action: - Investigate Why Unified LLC for fraudulent and deceptive trade practices. - Take steps to prevent further victims from being defrauded. - Assist in recovering my full refund of $22,150, plus damages for the extended delay, financial stress, and emotional distress caused. I have attached all supporting documents, including payment receipts, contracts, email correspondence, and evidence of advertising claims. Thank you for your attention to this matter.

  Business Response

  Date: 08/22/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 24–72 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m submitting this complaint regarding a business transaction with Why Unified Corp that began on January 9, 2024. I signed up for their dropshipping service, paying a total of $9,655.00, which included: Annual Subscription: $9,155.00 Fulfillment Credits: $500.00 Sales Channel: Amazon Store Type: Personal Care I signed several documents, including a Service Agreement and Fulfillment Credits Approval. On February 21, 2024, I also signed the Why Unified® Guarantee, which clearly stated: I would earn the revenue projected in my Marketing Plan or get a full refund. Unsold inventory would be credited or refunded. I followed all onboarding steps and gave them access to my Amazon Seller account. But the results were disappointing. My store never performed as promised, and communication from their team became sporadic. On January 1, 2025, I contacted Why Unified to inquire about the refund process at the end of my term. After several emails and back-and-forth communication, I formally submitted my cancellation and refund request on January 15, 2025 Jan 20, 2025: Asked about next steps and refund determination timeline. Feb 6, 2025: Followed up two weeks after cancellation request for status update. On March 12, 2025, I received confirmation from *** at Why Unified that my refund request was active and being processed. Since then, I’ve heard nothing. My follow-ups have gone unanswered. Feb 27, 2025: Followed up about refund status after 20 days. No answer May 27, 2025: Sent another follow-up after two months. No answer Jun 2, 2025: Reiterated concern about lack of updates. No answer This situation has caused me financial stress and frustration. I believe Why Unified misrepresented their services and failed to deliver on their guarantee.

  Business Response

  Date: 08/19/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the "Ultimate Package" from Why Unified in January 2024 based on their sales representatives written promise that I would receive $368,000 in revenue within the year. I paid a total of $42,522 for this package and related services.Despite repeated attempts to resolve issues, Why Unified failed to deliver even a fraction of the promised performance my store generated only ~$2,900 in total revenue. I have submitted multiple refund requests and received email acknowledgments confirming an "ongoing review" but have not been refunded.This constitutes a breach of contract and misrepresentation. I am now initiating arbitration and filing complaints with all appropriate agencies. I am requesting a full refund of $42,522. After a year they offered to extend my contract for another year for free (due to lack of performance to their own admission - attached email proof). I declined and requested a refund, after much back and forth for month they just stopped answering. It's fraud and delay tactic. Desired Outcome:Full refund of $39,522.00, and immediate termination of any future charges or service extensions.

  Business Response

  Date: 08/19/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23713475
  
  I am rejecting this response because:

  I would like to firmly clarify and provide evidence that I never tweaked or accessed my account independently as Why Unified alleged. All adjustments and management of my e-commerce store were handled exclusively by Why Unified staff as part of the fully managed marketing program I paid for.
  
  Pattern of Non-Performance and Misrepresentation
  I signed up with Why Unified under the promise of a fully managed and profitable dropshipping store, backed by their performance guarantee. Despite paying nearly $45,000, the store only generated $1,200 in gross sales over an entire year.
  During this time:
  I communicated my concerns repeatedly (see attached). These are just examples I have numerous emails.
  I was reassured by Why Unified staff that it takes time and that the store would take off.
  At one point, I was even offered a free year of service with a "better" platform. The platform was never available to me that is I am assuming a tool they are using (attached).
  
  Refund Request Timeline and Tactics of Delay
  When I declined the offer for another year and initiated a refund request, I was strung along for over four months with the following:
  *** was assigned to my refund case and at one point even sent a secure link to confirm my bank information (attached) .
  I followed every step and request promptly, including completing their compliance questionnaire.
  Then, communication abruptly stopped, and I was unable to get any response from their team.
  Their refund team claimed the matter was under investigation but the process never progressed beyond that.
  This pattern of delay, misrepresentation, and evasion indicates bad-faith behavior and an intentional effort to avoid honoring their refund obligations.
  
  Documentation Included
  I am attaching several supporting documents that clearly show:
  I was NOT managing the store myself.
  The store setup was mishandled (see: they set up the store wrong.pdf, lack of performance.pdf, random deactivation.pdf).
  I communicated and cooperated in good faith throughout the year and refund process.
  
  Request for Action
  I respectfully ask that Why Unified be held accountable for:
  Failing to deliver the promised services
  Misrepresenting their refund process
  Prolonging a false investigation as a stalling tactic
  I am requesting a full refund of the $39,522, given their clear breach of contract and failure to provide value or results. I am also pursuing legal options separately and I am in active communication with Florida Attorney General.
  Thank you for your attention and for helping protect other consumers from similar experiences.
  Sincerely,
  ******* *****
  **************************
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my experience with WhyUnified and to request the immediate refund of all funds I invested.On July 11th, 2024, I signed up for the *Amazon + Buy Box membership*, investing a total of ****** in membership fees, along with ***** in inventory. I made this investment based on the promises made by the company including the opportunity to operate a high-performing eCommerce store and earn real profits within your guided system.Unfortunately, after an entire year, I have not sold a single item. Throughout this time, I remained in contact with your support team, constantly following up and raising concerns. However, I received only generic, automated replies with no actionable support or clear explanations. Despite following every step as instructed, I saw no results.I was informed by your policy that if I failed to achieve the promised outcomes after one year, I would be eligible for a refund of both the *membership* and unused inventory. I followed your guidance to cancel the membership at the 12-month **** and waited for the ********* of today, over one month has passed since cancellation, and I have not received a single cent back. Additionally, I no longer have access to their platform or email support, which feels like an intentional block to avoid accountability.This entire experience has been frustrating and disheartening, especially since I invested my savings in good faith, trusting your company's promises. I am not asking for anything beyond what is fair and outlined in your own terms a full refund of the membership and inventory, as no services or returns were received.If I do not receive a response and resolution promptly, I will have no choice but to escalate this matter through formal consumer protection channels and legal action if necessary.

  Business Response

  Date: 08/19/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 09/03/2025

  This is very frustrating. I never got any communication about following up with my complaint. How could I know I had to answer something if I didnt even was notified about it. What they answered doesnt make any sense. 
  
  Please reopen my complaint 

  Business Response

  Date: 10/29/2025

  Thank you for bringing your concern to our attention. Why Unified processes all account and compliance matters securely through our Compliance Dashboard. Please see attached document.
  
  

  Customer Answer

  Date: 11/03/2025

  I would like to say that its overdue the time they should have paid me. 

  Ive been waiting for me refund since July 11th, when the term was over. I havent received neither the money I spent with inventory, which was ZERO item sold. This is a scam company. They never paid me back as agreed. I spent all my savings trusting a scam, this is very frustrating and disrespectful. The website I was told to follow up I cant access. I followed the steps and thats what I get from message 

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2024 I wired $12,995 to WhyUnified for dropshipping services that would be done on my behalf. Apparently, WhyUnified is published on WhyUnified as the fastest growing e-commerce platform out there. This is not true at all. WhyUnified is a scam and they take people's money and don't do anything on your Amazon Business account. They don't sell any products. I know this because my ****** Seller account always showed as 0 inventory and $0 sales. It was stagnant. Nothing was being done. I think they were funneling my money and using it for purposes other than what they state in the contract. Anyways, I recently requested a cancellation of my account after a year of being active, so they cancelled it on July 14, 2025. However, its almost been a month now and they keep telling me that the compliance team is "reviewing my refund request". This is absurd! Why don't they have a review process in place or timeline for customers so they know how much time to expect it to take for them to review the request. I am very upset at this as this is unprofessional and only shows that they are a phony company not using the funds for the right reasons. I still do not have access to the compliance dashboard where I would know the results of their review. I don't even have any flags on my accounts nor any issues so I am not sure what is taking so long for them to process the refund. My theory is that they need to come up with the funds that they don't have for mutliple customers who have requested refunds already so it's taking them longer than usual. This company should be investigated by the *** for fraud. The customer service is terrible! Of course they have hired people from the *********** to handle the calls. They provide emails to customers that don't even have a functioning inbox. I don't know what else to say. DO NOT INVEST YOUR PRECIOUS MONEY INTO THIS COMPANY'S SERVICE OFFERINGS. IT'S A SCAM!!!Please refund my money immediately, thank you.

  Business Response

  Date: 08/19/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance ********************************************* is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23709187
  
  I am rejecting this response because: It has been a full *********************************************************************************************************************** the letter. They are merely responding to my complaint with the same words to other complainants. They are trying to delay the review as much as they can. If you can see other complaints made by other customers that they did not receive a refund let alone access to the compliance dashboard until after around 3 months. This is very poor customer service and this needs to be taken care of **** unless there will be lawsuit coming their way. Let's try to resolve this amicably so please grant me access to the compliance dashboard immediately and refund me my money right away. Thank you! 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.
  

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23709187
  
  I submitted a cancellation and refund request to Why Unified Corp on July 14, 2025, but nearly three months later I still have not received my refund. I previously filed a BBB complaint, and the company responded that I must resolve it before theyd process the refund. I accepted and closed the complaint over two weeks ago, yet they continue to deny access to their compliance dashboard (proof attached) and have not refunded me. Their only phone line provides no real assistance, and no other contact methods exist. *** also filed complaints with the *** and Florida Attorney General due to this ongoing issue. Im requesting an immediate full refund or I will pursue legal action in small claims court. Enough is enough Ive tried resolving this amicably, but the company continues to stall. I have contacted news outlets where Why Unifieds CEO has appeared, to raise awareness of ongoing consumer issues. BBBs own complaint history shows a pattern of similar refund and communication failures from this company. July 14, 2025: Submitted formal cancellation and refund request. August 2025: Filed first BBB complaint. Why Unified Corp required closure of the complaint before refund. September 2025: Accepted resolution on BBB platform as requested. October 2025: Still have no refund and no access to dashboard. Multiple phone calls: No meaningful assistance or escalation path. Screenshot attached: Proof of access restriction after complaint resolution. Recording available: **************** acknowledgment of unresolved issue. I have made every effort to resolve this matter amicably. If Why Unified Corp does not act promptly, I will pursue legal action in small claims court. Enough is enough I have been patient and compliant, and the company continues to delay.

  Business Response

  Date: 10/30/2025

  We want to resolve this for you quickly and securely. 
  Why Unified processes all account and compliance matters securely through our Compliance Dashboard. 
  Please see attached document.
  
  

  Customer Answer

  Date: 11/03/2025

  BBB Case # ******** ******** ****** *******

  1. There is no ontgoing litigation.
     Why Unified claims my refund request is tied to active litigation and that they cannot address the matter via BBB. That is incorrect. I have not filed a lawsuit in any Florida court and there are no public court records of a civil case filed by me against Why Unified Corp.
  2. Certified mailing is awaiting pickup because Why Unified is not accepting/receiving mail at the address they publicly list.
     I mailed a physical copy of official correspondence to the address Why Unified lists as its principal/office address: ************************************************ **** shows the item arrived at the ********************** and is waiting for pickup because delivery could not be completed.

  Evidence attached: Tracking Info for Arbitration Demand with Why Unified.pdf (**** Tracking No. 9589 0710 5270 2689 6963 80) showing Available for Pickup at the ************************ and the exact pickup window and location. This contradicts Why Unifieds refusal to accept certified delivery while simultaneously using this same address in communications and on its website.

  3. Why Unified is representing an address publicly while its Florida entity status is not active.
     I am attaching screenshots and exports showing Why Unified Corps inactive status on ***************** of Corporations (Sunbiz) and the same address (*************************) still being displayed on Why Unifieds website as of October 30, 2025.

  Evidence attached:

  • Why Unified Corp Inactive Business in ********pdf
  • Rejected Filing for Why Unified on *************** of Corporations of the State of Florida.pdf
  • Why Unified Principal Address Listed on Website 10-30-2025.pdf

  If the Sunbiz record reflects inactive status and you are not accepting certified mail at the very address you continue to advertise to the public, then continuing to hold out that location as your principal business address is misleading at best.

  4. Contradictory communications about legal vs. no-acknowledgment emails.
     I possess emails from Why Unifieds legal inbox stating they do not acknowledge or respond to emails there, yet in this BBB thread Why Unified claims that this matter is litigation and must be handled elsewhere. You cannot simultaneously (a) refuse to acknowledge communications through your legal channel and (b) use litigation as a reason to avoid addressing a BBB complaintespecially when no litigation exists.
  5. I have sworn, notarized affidavits from additional customers alleging similar misconduct.
     I have signed and notarized affidavits from other victims stating Why Unified took their money and then refused refunds promised by its marketing and contractual guarantees. I am prepared to submit those to BBB upon request.

  ---

  Laws and regulations Why Unifieds conduct appears to violate

  • Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. 501.201501.213.
    Misrepresenting the existence of active litigation, advertising an address as the point of contact while not accepting certified mail there, and representing corporate status/availability inconsistently with public records are likely to mislead a reasonable consumer and materially affect decisions.
  • False Advertising / Misrepresentation (Fla. Stat. ****** and related).
    Publicly holding out an address as a valid business location/contact point, while failing to accept official mail and while the entity status is inactive, is materially misleading.
  • Failure to honor advertised refund/guarantee representations (FDUTPA and FTC Act 5 principles).
    Your own marketing and sales communications promise refunds/guarantees after fulfilling stated conditions. I fulfilled the term and requested the refundyour refusal to process in good faith, coupled with shifting, contradictory justifications (BBB vs. dashboard vs. litigation), constitutes an unfair practice.
  • Obstruction/avoidance of lawful notice and delivery (good-faith and fair dealing).
    Refusing certified mail at your publicly listed address while insisting all issues be handled through your dashboard is not a valid basis to avoid receiving formal notices.

  ---

  What Im requesting

  • Immediate refund of $12,995 (membership fee + fulfillment credits).
  • Written confirmation that Why Unified will retrieve the certified mailing now waiting for pickup at the **************** **** location in **********, ********
  • A commitment to cease misrepresenting the status of my dispute as active litigation and to update the publicly listed business address and mail practices to align with Florida corporate records.

  ---

  Attachments (Evidence)

  1. ******** ******* ********.pdf (Why Unifieds BBB reply falsely stating active litigation)
  2. Tracking Info for Arbitration Demand with Why Unified.pdf (**** tracking shows Available for Pickup)
  3. Why Unified Corp Inactive Business in ********pdf (Sunbiz record)
  4. Rejected Filing for Why Unified on *************** of Corporations of the State of ********pdf
  5. Why Unified Principal Address Listed on Website 10-30-2025.pdf (website still shows *************************)

  ---

  Sincerely,
  ******** ****** *******

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with WhyUnified in Oct 2023 because it promoted itself to be a fully managed eCommerce service with guarantee 100% refund if the store did not perform. I bought an Amazon Prime channel and got duped into getting Amazon Ads for $5,000 that was suppose to increase sales on the channel. I bought and a few days later, waned to cancel it because it wasn't processed anyone and they refused to give a refund which is bizarre. They try to appease me with giving me a Buy Box but I just wanted my $5k back. Over the year the channel did poorly and I paid more in Amazon fees then what I got in revenue. I also started to get emails about suspect inventory and WhyUnified promoted itself as having official brand products. I cancelled way ahead the 30 days advance in 2024 and have been getting a run around for over 6 months ago when they actually said that they will processed the refund. They even tried to take another year subscription of service in which I had to call my bank to reverse it because I had cancelled it. Unfortunately, they managed to finessed over $15k. This company is scrupulous. They said that they will process the refund but it is almost a year now of that which is ridiculous. They are quick to take money but don't want to give back want they owe.
  

  Business Response

  Date: 08/22/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 24–72 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.

  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/25/2025

  
  Complaint: ********
  
  I am rejecting this response because the business continues to provide the same repetitive statements without
  delivering any meaningful resolution or proof of progress. This response appears to be a delay tactic. I have complied with all requests and provided the necessary information, yet there is still no timeline, no resolution, and no actionable steps communicated beyond generic responses and it has been almost a year after cancellation. It was also fraudulent for Why Unified to try to take another subscription payment of almost $9800 when I clearly cancelled this service. I am glad I caught it and had my bank had reversed it. This lack of transparency and accountability is unacceptable, and I am requesting an immediate and definitive resolution to this matter.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, Why Unified® chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/23/2025

  
  Complaint: ********
  
  I am rejecting this response because I did go through the compliance as asked and there are still hurdles they want me to jump over. I have been asking for this refund since Oct 2024. I have never even heard of this compliance site until last week. This seems like another stalling tactic. I'm just asking for the refund that WhyUnified said themselves they will process between 3-10 business, but could take up to 30 business days, days. That was on Dec 28, 2024. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 10/30/2025

  We want to resolve this for you quickly and securely.
  Why Unified processes all account and compliance matters securely through our Compliance Dashboard.
  Please see attached document.
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw this ad on ********. March 7th I put ****** into the business. The agreements is that I would get paid ****** a year. Nothing! I got everything I needed from putting the bank account together to paying and processing and getting a business which also came out of my pocket. ****** to be exact. The very last correspondence that I got was verbal. They told me they would be sending me information on how change the information so that I can get paid that was a month ago. I already filled out information trying to cancel. Again nothing! I emailed all of the key players still nothing. My bank cannot go back to give me a refund. I want to ***** and get my money back within a week! I no longer want the service seeing as though the contract was breeched. Please give me a full refund or i will take you to small claims court.

  Business Response

  Date: 08/22/2025

  We are currently in the process of reviewing your complaint. Once our review is complete, we will provide you with an update on our findings and any next steps. We appreciate your patience during this time.
  

  Customer Answer

  Date: 10/21/2025

   
  Complaint: 23692334
  
  I am rejecting this response because:
  
  3/11/2025 I went into a contract with Why Unified and I was not given a product or a service. I put ****** dollars via check to not see a profit or anything else in my account. This shows that they had no faith in giving me my money back. I wanted to see about a full refund. Thanks..

  Business Response

  Date: 10/30/2025

  We want to resolve this for you quickly and securely. 
  Why Unified processes all account and compliance matters securely through our Compliance Dashboard. 
  Please see attached document.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Why Unified in February 2024. I paid a subscription fee of $10,995 and inventory credits of $5,000. I was promised that annual 12 month sales of my Amazon store would achieve $104,000 or I would be given a full ********* the 12 month term progressed it became increasingly obvious that Why Unified was not going to come remotely close to achieving their business projections for my store. As late as Oct 2024 I spoke to them and questioned how I was going to achieve $105,000 by February. They assured me that it would happen. I filed for a refund before my annual subscription expired. In March 2025 they requested my bank information for processing a refund. I complied. I have called them about 7 or 8 times in the lsdt 4 months and never can get any concrete information on my refund status. There is only one number to call and they claim they have nothing to do with the billing department and there is no contact information for the billing department. They can only say that my refund is under review. About three weeks ago when I called they said that I would be getting a link from their compliance department in ***** hours where I could track the status of refund. They even said there may be a contact phone or e-mail. To date I have not received that. It is obvious as of this writing that Why Unified has no intent in refunding me my money. I am requesting that this company be investigated and prosecuted as it is clear they are fraudulent. I am requesting that I be issued a full refund for the money they stole from me. Thank you.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2024, I entered into a contract and signed an *** with Why Unified. On June 30, 2024, I paid $13,724 by check for their done-for-you ********************* The contract stated that if I was unsatisfied at the end of the one-year term (June 28, 2025), I could cancel and request a full refund.Over the year, Why Unified attempted to sell three products on my behalf, but no sales were made. I was repeatedly told I was "approaching the necessary numbers" to start selling, but no metrics or clear guidance were provided. Meanwhile, ****** charged me $39.99/month to host my store - until December 2024, (totaling $239.94) when the charges stopped, implying the store was deactivated. I received no notification or explanation from Why Unified.Prior to the contract end date, I emailed *************************************** Why Unified's *********************** to formally cancel and request my refund as outlined in the agreement. Over 30 days later, despite many follow-up calls, I have not received any resolution.I am continually told I must wait for a "compliance portal" to be completed in order to process the refund, yet the portal is still not available. Ive been told there is no phone number for the ********************** and they have not responded to any of my emailsincluding the initial cancellation and refund request.I am requesting a full refund of $13,963.94 as per the contract, along with formal confirmation that my account has been canceled.

  Business Response

  Date: 08/01/2025

  We are writing to inform you that your request for review under the Why Unified Platform Guarantee is currently undergoing an extended compliance investigation.
  As part of our responsibility to uphold the integrity of the Why Unified Platform and ensure consistent standards across our platform, our Compliance and Audit Teams have identified several factors requiring closer examination. These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies. While these indicators do not suggest any definitive outcome, they warrant further review in accordance with our Terms of Service and internal compliance policies.
  
  Review Status
  Our team is currently in the process of analyzing both internal records and external data sources relevant to your account. This comprehensive approach helps ensure that each case is reviewed accurately and fairly. Due to the nature of this process, the timeline may vary depending on the complexity of the findings.
  To keep you informed, you will receive an invitation within 2472 hours to access our Compliance Dashboard, where you can track the status of your review and receive ongoing updates.
  
  Compliance Questionnaire
  As part of the compliance review process, you will have the opportunity to complete a brief questionnaire within your Compliance Dashboard. This questionnaire allows you to provide additional context that may assist our team in better understanding your account activity and addressing any compliance-related questions.
  Submitting the questionnaire does not guarantee a specific outcome, but it can help inform our investigation and potentially expedite the review process. Once submitted, your responses will be reviewed alongside internal records and relevant external data.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23653420
  
  I am rejecting this response because:
  

  It is not my responsibility to answer any questions because I had nothing to do with their internal processes' failure to perform as per contractual agreement.
  

   

  Sincerely,
  
  ********* **********

  Business Response

  Date: 09/16/2025

  Why Unified Complaint Update
  
  All compliance-related matters, including complaints and reviews, are handled exclusively through our Compliance Dashboard at *************************************.
  In line with our commitment to resolving user concerns, ******************** chooses not to address compliance issues on third-party platforms like the Better Business Bureau (BBB). The BBB, a private organization not affiliated with any government entity, operates similarly to a standard review website. Instead, we prioritize our internal Compliance Dashboard to ensure a streamlined and secure process for our clients.
  
  Under the INFORM Consumers Act, we are legally required to securely collect and verify consumer information to protect your data and prevent unauthorized access. This mandates identity verification via our Compliance Dashboard.
  
  Previous unsuccessful login attempts were likely due to incomplete identity verification, a necessary step for account security. To resolve your complaint, please follow these steps:
  
  1. Log in: Visit *************************************
  2. Enter Phone Number: Use the phone number tied to your account.
  3. Verify Identity: Enter the one-time passcode (OTP) sent to your phone.
  4. Resolve Complaint: Access all necessary information to address your issue.
  
  Trouble Logging In? Click the "Trouble Logging In" link on the dashboard to contact our Compliance Support Team for prompt assistance.
  Once we have reviewed and addressed your concerns through the dashboard, you may return to the BBB to reflect your experience with the resolution process.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23653420
  
  I am rejecting this response because: Not only has this site ************************************* not been available until your latest response to the BBB, but as evidenced by the screenshots (many of whom I could not add, because you limit them to only 5 total), I have attempted to enter the site by providing evidence of my phone number in many formats which have been declined, and as for the times I have clicked on the: "Trouble Logging In?" button, the response is that I am sent a verification code to the same number you are not recognizing to begin with, and as soon as I enter the verification code you sent me, it still gives me an error message with " ! Request failed with status 500" code (as shown on the attached screenshots).
  If you are sincerely trying to have me input information that may help with your internal investigation and then lead to the full refund, give me a secure way to log in. 
  

  Sincerely,
  
  ********* **********
  
  

  Business Response

  Date: 10/30/2025

  We want to resolve this for you quickly and securely.
  Why Unified processes all account and compliance matters securely through our Compliance Dashboard.
  Please see attached document.
  
  

  Customer Answer

  Date: 10/31/2025

   Dear BBB,
  
  In response to the correspondence forwarded to me from Why Unified (see
  below), I would like to formally document the ongoing issues I have faced in
  attempting to comply with their stated procedures.
  
  Since August 1, 2025, when I received an email from their Chief Compliance
  Officer, **** ******, promising access to a Compliance Dashboard within
  2472 hours, I have made repeated, documented attempts to access this portal
  without success.
  
  Below is a summary of my efforts:
         October 14, 2025 1:22 PM: Attempted to log in to their portal at
  ************************************* I was prompted to submit my drivers license and
  selfie for identity verification, which I did.
    The confirmation message stated:
  Your documents have been submitted and are currently pending review. This
  process typically takes 12 business days.
  Since that time, I have received no communication or update.
         I revisited the site on October 17, 18, 21, 29, and 30 as instructed, each
  time receiving verification codes via text proof that I have indeed
  attempted access multiple times.
  
  Despite these efforts, the portal remains inaccessible and unresponsive.
  Why Unifieds continued insistence that I must use a non-functional
  Compliance Dashboard to receive a resolution is misleading and
  obstructive. Their latest letter (dated October 30, 2025) again refers to
  this same unusable link and suggests emailing ************************************************************************************************************************************************************************************************************** an
  address that yields no response.
  
  This behavior demonstrates a clear pattern of delay and deception by Why
  Unified.
  They have created an artificial barrier - a so-called compliance process -
  that prevents customers from obtaining refunds or assistance. Additionally,
  their representatives have claimed that the compliance department has no
  phone or direct email access, which is simply not credible in todays
  business environment.
  
  At this point, my patience has been exhausted.
  Why Unified has failed to provide any functional means of communication or
  resolution and has taken advantage of consumers through deliberate
  inaccessibility and misrepresentation.
  
  I respectfully request that the BBB take appropriate action and hold Why
  Unified accountable for their deceptive practices.
  
  Thank you for your time and attention to this matter.
  
  
  Sincerely,
  
  ********* **********
  ************
  ********************************************************************************************************************************************************************