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Business Profile

Drop Shipper Mailing Services

Why Unified Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Complaints

This profile includes complaints for Why Unified Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Why Unified Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Sales and Advertising Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23183606

      I am rejecting this response because:

      Thank you for your response. However, I must respectfully reject your resolution at this time, as I intend to submit a formal appeal through the Compliance Dashboard mentioned in your letter.
      According to your communication, I was to receive an email within 2472 hours from May 21, 2025, granting me access to this dashboard. As of today, I have not received any email or further communication from Why Unified regarding access.
      Please confirm the status of my Compliance Dashboard access or advise on the next steps so I can proceed with the appeal accordingly.

      Sincerely,

      ****** ********

      ng into the issue but reactivated my account.I received an email from ****** that my online store was deactivated due to concerns about the authenticity of the products being shipped. They submitted an appeal to ******, but it was declined. They suggested switching to the ******** sales channel, which I agreed to. However, when ******* asked for my website information, Why Unified was unable to provide the necessary details and instead proposed switching me to ******* has now been almost two months since I requested my refund, but I have received no follow-up or clear information. When I inquire about the status, they simply state that my refund is "under review" and ask that I not contact them further to avoid delays. Additionally, I have never been able to speak to a manager despite multiple requests, only reaching call center ********* addition to the frustration of trying to recover my money, I have continued paying ****** fees for a store that has not generated any sales.

      Business Response

      Date: 05/21/2025

      There is a new update available regarding your request. Youll be able to view it in your Compliance Dashboard, where all case details, documentation, and next steps are managed. If you do not currently have access, please allow 2472 hours to receive a new invite link via email to log in. Weve attached a document outlining the outcome of your recent account review for full transparency and reference.

      Business Response

      Date: 06/06/2025

      Thank you for submitting your formal appeal we appreciate your professionalism. Rest assured, our team will carefully review the information you'll be providing in your appeal.

      We understand you havent yet accessed your dashboard. A new invitation has been sent to your email. Please check your spam or junk folder, as we've seen messages from ********************************** sometimes end up there. We recommend adding this address to your safe sender list. Kindly allow 2472 hours for the email to arrive.

      If we do not see a login within 3 business days, well personally follow up with you by phone to ensure youre able to access your dashboard and complete the appeal process.

      Customer Answer

      Date: 06/16/2025

       
      Complaint: 23183606

      I am rejecting this response because:

      Hello, 

      It has been a week and I have yet to receive access to the dashboard to submit and appeal.

      I have searched my e-mail in the inbox, spam and trash for any messages from "************************************************************" and there was no results since the past 6 months.

      I have also not received any calls as promised from your team since there was no login to the dashboard within the 3 days as mentioned in your messages.

      I look forward to hearing from you with an update to resolve this matter.

      Thank you.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against WhyUnified, owned by CEO ****** *****, for fraudulent business practices, false advertising, and failure to honor a contractual money-back guarantee.On November 7, 2023, I paid $13,000 to WhyUnified for their Amazon Prime Sales Channel program. In addition, I sent them $5,000 for inventory. WhyUnified promised that my business would generate $2,000-$3,000 per month between months 6-8 and offered a Money-Back Guarantee.However, after 12 months, my total sales reached only $1,842a massive failure compared to their promised results. My contract ended on November 7, 2024, and despite repeated requests for a refund, WhyUnified has ignored me for five months and has refused to return my money.This company preys on small business owners, making false income claims and refusing to refund customers as per their stated guarantee. I urge the BBB to take action by investigating WhyUnified, updating their BBB rating accordingly, and helping recover my funds.I am happy to provide contracts, receipts, and email communications as evidence. Please let me know how the BBB plans to proceed with this complaint.

      Business Response

      Date: 05/19/2025

      Were reaching out to share an update regarding the outcome of your Platform Guarantee review. According to our records, your refund was issued on April 8th, 2025, and weve included a confirmation.

      Were disappointed that your store didnt reach the sales goals we set out to achieve together. As part of our evaluation, we identified several contributing factors that may have impacted performance. Notably, our records show that your seller account went inactive on multiple occasions due to a failure to log in. This inactivity caused the account to disconnect from our platform. Maintaining an active, connected account is one of the simplest yet most critical aspects of using the Why Unified platform, and unfortunately, it was not maintained consistently.

      Looking forward, should you choose to work with us again, wed recommend launching with a managed seller account. These accounts are pre-vetted, long-established, and fully managed by our team. They come with built-in marketplace trust, fewer barriers to growth, and no setup burden on your endgiving you direct access to a high-performing sales channel from day one.

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23141443

      I am rejecting this response because: I have not received any emails from ************************************************************ as indicated by their messages and have checked all spam filters. The policy attached shows a refund within 7-10 business days and we have far exceeded that threshold. These communications do not appear to be substitive and lack action towards a resolution. 

      Sincerely,

      **** **** still not been processed. This delay is unreasonable and contradicts the promise of your sales guarantee and the update provided on March 17th.I demand that my refund be processed in full immediately, per the terms of the sales guarantee under which I purchased your service.

      Business Response

      Date: 05/21/2025

      There is a new update available regarding your request, which will be viewable in your Compliance Dashboard. If you dont yet have access, please allow 2472 hours to receive a new invite via email. Weve enclosed additional documentation with this message to provide further context.

      Youll also receive a separate email within 2472 hours requesting your refund payout preferences so we can process any applicable refunds.

      Business Response

      Date: 06/04/2025

      You've mentioned not receiving access to your compliance dashboard. To assist, were resending the inviteplease note that it may take between 24 to 72 hours to arrive. We also recommend adding ********************************** to your safe senders list and checking your spam or junk folder, as some users have reported the invite being filtered there.

      In the meantime, weve attached relevant documentation to this message for your reference.

      Were actively monitoring your account to ensure you're able to access your dashboard. If you're still unable to log in after 72 hours, well follow up directly to help resolve the issue.

      Thank you for your patience and understanding as we work to support you through this process.

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23141443

      I am rejecting this response because: Business has not responded and has not processed my refund. 

      Sincerely,

      **** ****
    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave Why Unified $13,495 on December 14th, 2023 in exchange for their offered subscription to their drop shipping service on the Amazon Prime platform. It was $12,995 for the subscription and an additional $500 for fulfillment credits -- so that my store could have inventory. The agreement was for them to provide this service to me for 12 months with the promise that if I didn't hit their projected sales target, and if I followed all their recommendations, that they would give me a full refund. I made $0 in sales over the that period of time. In anticipation of my 12 month agreement lapsing and needing to request a refund, I reached out to Crys to verify if I would qualify. He told me on Oct 30th, 2024 that my account was in good standing and that I met all the qualifications for a refund. I initiated the refund on December 28th, 2024 and was told by *** that the refund usually takes 3-10 business days but it can take up to 30 business days. On Jan 20th, 2025 I was told by *** that my refund has been approved. On Feb 8, 2025, I was told by *** that my refund was still being processed, and on Feb 15 she told me that multiple follow *** would delay the process, disincentivizing me from writing to the company to ask about my promised refund. On March 14, 2025 I looped in more Why Unified employees into an email thread asking if I can get someone on the phone to resolve this refund issue. Shortly after, I received a phone call from Phink, telling me that she would be my account manager responsible to giving me updates about my refund. She said she was follow up with me every 2-3 days. I have yet to speak with her since. This company will not give me any answers as to why my refund is being delayed after multiple attempts on my part. I'm hoping this complaint will expedite this process or at least give me answers as to why they won't execute the refund.

      Business Response

      Date: 05/19/2025

      Were currently conducting a compliance investigation on your account as part of our standard review process to ensure alignment with platform policies and marketplace requirements. As part of this review, we are also evaluating several relevant factorsincluding account deactivation, manual disconnections from our platform, extended periods of inactivity, and a declined sales channel transition that was offered to maintain selling continuity. While no outcome has been determined or indicated at this time, we wanted to provide context for the current status of your request. Weve attached a document with additional details, and within 2472 hours, youll receive access to your Compliance Dashboard, where you can track your case and take any next steps. We appreciate your patience as we continue this review.
    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming they actually refund the money which is unlikely. 

      Sincerely,

      ********* *****

      Business Response

      Date: 05/21/2025

      Were writing to inform you that your Platform Guarantee review has been completed, and weve confirmed that you are eligible for a full refund under the terms of the program.

      We recognize that the review process took longer than anticipated. This was due to several flags that required additional investigation, including reconciliation of your Fulfillment Credits and a detailed review of your accounts activity to understand why your store did not achieve its projected sales goals.

      After a thorough evaluation, we found that the shortfall in performance was primarily due to account-specific factorsmany of which were outside of our platforms control. These included marketplace-level limitations and operational conditions unique to your seller account.

      You can expect to receive a confirmation of your refund within 35 business days, using the payout method you previously provided.

      Looking ahead, we invite you to consider transitioning to a Why Unified managed seller account should you decide to relaunch. These accounts are fully operated by our team, trusted by leading marketplaces, and designed to provide faster, more consistent performancewithout the common challenges tied to newly created accounts.

      Customer Answer

      Date: 05/29/2025

       
      Complaint: 23118602

      I am rejecting this response because:

      I still haven't received my refund, it has been past the timeframe stated in their response.

      Sincerely,

      ********* *****

      Business Response

      Date: 06/09/2025

      Our records show that your refund has been successfully processed. Please find the confirmation attached to this message for your reference. Kindly note that depending on your banks policies, it may take 37 business days for the refund to appear on your statement.

      Customer Answer

      Date: 06/14/2025

       
      Complaint: 23118602

      I am rejecting this response because: I still have not received my refund and it has been over 3-5 business days.

      Sincerely,

      ********* *****
    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23111944

      I am rejecting this response because:

      This feels another delay tactic, I never got any invitation to a compliance dashboard, and honestly, it seems like something made up just to create the illusion of something is being done to the customer. At this point, it feels more like smoke and mirrors than any real attempt to resolve my case.


      I put my hard-earned year end bonus into this, this meant a lot to me and for the last 6 months, Ive been asking, again and again, to please just return it. No one needs half a year to do a review. Lets not pretend thats normal.


      This whole experience has been exhausting and deeply disappointing. I just want my money back and to move on. Please stop dragging this out.

      Sincerely,

      **** *******

      epartment go unanswered. My last three follow-ups over the past two weeks have been completely ignored. Ive been ghosted by a company that marketed themselves as "done-for-you" and "fully managed."3. Terrible Sales Performance and Broken Promises In the entire year, my Amazon store barely hit $2,000 in total revenue. After fees and costs, my net profit is less than $200if even that. I raised these concerns regularly. Each time, WhyUnified assured me everything was on track, that my store was healthy, and that I was progressing toward their revenue targets. That was blatantly untrue. The numbers speak for themselves: their projections were grossly misleading, and the results are a huge ******* now stuck with a permanently suspended ****** account, significant financial losses, and zero communication from WhyUnified. This experience has been devastating. I expected a professional partner, but instead, Ive been left abandoned after paying over $10,000.

      Business Response

      Date: 05/21/2025

      Wed like to inform you that your request is currently undergoing a compliance reviewan important part of our process to ensure all activity on the platform aligns with internal standards and marketplace requirements. This review was prompted by certain activity patterns or data points that require closer evaluation. While this doesnt indicate a problem, it does mean we need to complete a thorough assessment before proceeding.

      To ensure full transparency, weve attached a document that outlines the context of the review. Within 2472 hours, youll also receive access to your Compliance Dashboard, where you can track your case status, stay informed, and connect with our team as needed. We appreciate your patience and understanding as we complete this process carefully.

      Business Response

      Date: 06/06/2025

      We understand your frustration, but please know were obligated to review all cases where abnormalities are found. Your case still has a few factors under review, along with pending actions on your end.

      We kindly request that you accept the invitation to your compliance dashboard, log in, and review the pending items so we can proceed with the review. Well be resending the invite shortly, as the previous link may have expired please allow 2472 hours for it to arrive to your email address on file.

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23111944

      I am rejecting this response because:

      There has been no invite sent, I have double checked my Spam as well. The email should be ********************* I had sent a formal notice back in March to the business address with all documentation and everything one might need. I never got a refund for my unused inventory credit either - at least for that one, what's there to review - seems straightforward that you pay back the amount that was unused.

      Contacting support doesn't help at all, the support team is not in ** and all they say is that they will escalate the request while I get no response. At the minimum I would want a direct contact point I can reach when the business is holding a large sum of my money hostage. This is extremely predatory.


      Sincerely,

      **** *******

    • Initial Complaint

      Date:03/25/2025

      Type:Order Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23107545

      I am rejecting this response because:

      This is not a complicated situation. Your company promoted a 10k+ per month opportunity with a money back guarantee. Your company performed poorly in every possible aspect during our year long contract. There was next to zero communication, robotic email responses, and now this nonsense. I literally made $0 during this process. I probably lost money due to business and ****** fees over the year. Your company received $12995 for the amazon prime channel + $5000 for inventory. I was told I would have 100 free items and you never even touched 100 sales. Somehow I did not receive my full $5000 back for inventory.

      Your company even managed to get me banned from selling on ****** with counterfeit items. Your company couldn't even provide proof that the items were legit and that you had the rights to sell them. My store was de-activated in November or December of 2024, which was only 8-9 months after starting.

      Any logical person can see that your company didn't live up to expectations. Other than trying to withhold me refund, I don't understand the purpose of an over 2 month "review" before I get my money back.

      Just do the right thing and issues like this will not happen.


      Sincerely,

      *********** ********

      Business Response

      Date: 05/19/2025

      We appreciate your patience as we continue to actively investigate your case. At this stage, were still in the process of gathering and reviewing additional supporting information needed to complete our evaluation. Until that information is received and verified, were unable to provide a final update. Weve included a document with further context in the meantime, and youll receive access to your Compliance Dashboard within 2472 hours to monitor progress and next steps. Thank you for your understanding as we work to complete this review thoroughly.

      Customer Answer

      Date: 06/07/2025

       
      Complaint: 23107545

      I am rejecting this response because:

      Just like always, this company never does what they say. I have now been told twice that I would receive access to the "Compliance Dashboard" and still nothing.

      It's now been 3 months since my contract has ended and nothing. Your company is the worst communicators of all time and should actually respond to emails.

      I want my refund & for this to be over with!!! This is complete nonsense!!!

      Sincerely,

      *********** ********

      Business Response

      Date: 06/04/2025

      We understand the review process isnt always convenient. For the latest updates and real-time status on your account, your compliance dashboard is the best place to check.

      It looks like you havent logged in yet, so were sending a new invite your way. This should arrive within 24 to 72 hours.

      Our records show that you received a pro-rated refund for unused fulfillment credits, as confirmed in the documentation enclosed. If you believe theres an issue with the refund amount or would like to dispute it, you can submit a request directly through your compliance dashboard.

      Just a quick notewere not able to discuss account-specific or compliance-related matters on public platforms like the BBB. Thank you for your understanding.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Why Unified Failure to Honor Refund Guarantee Complainant Information: **** ******** ************************************* ************ ************************ Company Information: Company Name: Why Unified Website: ****************************** **************************************************** ************ Complaint Details:I am filing a complaint against Why Unified for deceptive business practices and failure to honor their guaranteed refund policy.I signed up for their services under the explicit promise that if my sales did not meet their guaranteed goals, I would receive a full refund. My contract ended over four months ago, and I have not received my refund despite meeting all the conditions.Initially, Why Unified approved my refund, but later, they claimed it was being sent for further review. Since then, they have failed to provide any resolution or refund, despite multiple follow-ups. Upon researching, I found that this is a common complaint from other customers, as seen on the ********************************************* and other consumer complaint platforms.Issue Summary: Why Unified failed to honor their refund guarantee. They used delay tactics, such as unnecessary review processes, despite initially approving the refund. Many customers have reported similar issues, suggesting a pattern of deceptive business practices.Desired Resolution:I request that the BBB investigate Why Unified for misleading refund policies and take appropriate action to protect consumers from potential fraud. Additionally, I demand the full refund I was promised.I am prepared to provide supporting documentation (refund approval, email correspondences, etc.) Thank you for your time and assistance in this matter.Sincerely,**** ********

      Business Response

      Date: 05/21/2025

      Thanks for your feedback. When your subscription was cancelled, your account went through our standard offboarding process, which we let you know can take up to 60 dayssometimes longer, depending on the situation.

      In your case, the review took more time because your seller account had been disconnected a few times. That triggered some extra checks on our end as part of our usual efforts to keep the platform safe and prevent any kind of misuse.

      After completing the review, we determined you were covered under the Why Unified Platform Guarantee. A refund was issued to you on April 10th, 2025, and thats confirmed in the attached document.

      We understand delays can be frustrating, but we always aim to handle these situations as fairly and thoroughly as possible.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Why Unified in December 2023 for an e-commerce store setup and sales channel management, investing $12,995 in their Prime Annual Subscription and a $1,000 fulfillment deposit. The agreement included a Non-Disclosure Agreement and a Marketing Plan, and crucially, a Refund Guarantee. This Guarantee contained a Revenue Guarantee, promising the annual revenue projected in the provided Marketing Plan. The guarantee was conditional upon my adherence to the recommendations, which I followed to the letter. Included in the guarantee was an inventory guarantee that states I will receive a refund for the value of the unsold inventory. The revenue guarantee assured me if my store did not reach projections by the end of the billing term, I would be entitled to a full refund of the initial store and sales channel subscription. The company did not meet sales and revenue goals and fell well short of the projected revenue. I followed their protocol and asked for a refund within 30 days of my contract end date. Every time I reach out to them I get the same basic message that the refund is undergoing review. It is now March and *** wanted over three months for the refund to be completed. Every email I have sent to follow up has been sent with the same blanket message, undergoing review. On Feb 9th, I received an email that I would get an update on my refund, "We expect to share another update with you in the next 2-4 business days"...that never came. On Feb 16th, I received an email after another follow up that basically stated to stop asking and that it's under review and if I did inquire again it would possibly delay the process, "Additionally, wed like to share that multiple follow-ups can unintentionally delay the process, as our system prioritizes the most recent cases. Rest assured, your request remains in queue and will be addressed as soon as possible."

      Business Response

      Date: 05/21/2025

      There is a new update available regarding your request, which will be accessible through your Compliance Dashboard. If you do not currently have access, please note that it may take 2472 hours to receive a new invite link via email.

      Our records show that your seller account was deactivated by the marketplacean action not initiated or controlled by Why Unified. Additionally, we identified overages in your Fulfillment Credits balance during the review, which may have contributed to operational interruptions and could have been a factor in the accounts deactivation.

      To support business continuity, we offered a transition to an alternative sales channel. However, this option was declined, which limited our ability to move forward with a recovery plan.

      We encourage you to review the update in your Compliance Dashboard once access is restored. As always, were here to support your success should you choose to re-engage with Why Unified in the future.
    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23076774

      I am rejecting this response because: Why Unified program was a full service program. The Compliance Investigation document that was sent states, "These may include unusual account activity, inconsistencies in marketplace data, alignment with our fulfillment and performance protocols, or other operational anomalies" - this is more compliance within Why Unified and has nothing to do with me, so it should not affect the refund. At the very least, the refund of the unused fulfillment credit (which was supposed to happen within 30 days of contract expiration according to Why Unified Terms of Service attached) should have already happened.

      Sincerely,

      ***** ****

      Business Response

      Date: 06/04/2025

      We appreciate you reaching out and sharing your feedback. At the moment, your request is undergoing a routine compliance review. This process is part of our commitment to maintaining a trustworthy platform and preventing potential misuse or fraud within the marketplace.

      This review was triggered by a combination of indicatorssuch as atypical activity, inconsistencies in performance data, or other signals that warrant closer examination. None of these factors alone determine any final decision, but together they require a more thorough check.

      To help you understand the process, weve attached a document with additional background. Within the next 24 to 72 hours, you'll receive access to our Compliance Dashboard, where you can monitor progress and receive updates in real time.

      Thanks again for your patience and understanding as we complete this review carefully and diligently.

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