Business Profile
Moving Brokers
Swift Shift Van Lines L.L.C.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.18/5 stars
Average of 221 Customer Reviews
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Review fromMarilyn B
Date: 08/15/2024
1 starLost large packing box and brand new American Tourister suitcase filled with new clothing! They sell you then tell you your move date and then say well the date is the 1st day it COULD get there. 6 days later it arrives they open the side truck door and boxes fall forward... They say they are done you see more of your stuff on truck.. they argue you get it finally..but discover items missing .. no one answers your calls ( they tell you to call the truckers to look for your stuff) then they say give it a week to look for stuff. No word.. then they say call insurance co. Names not on contract so they finally give you company name and details. Another long process don't know if I will get reimbursed but do not use these people! I went with them as my deceased husband was a vet and they told me they hired vets... But they sub contracted out the move to two guys from the country ******* couldn't have been our vets!I am so disappointed and discouraged!Swift Shift Van Lines L.L.C.
Date: 08/16/2024
We do apologize for any missing items, it looks like our team has provided you the appropriate next steps to file a missing claim and we have spoken to you on numerous occasions regarding the next steps.Review fromJoseph M
Date: 08/15/2024
5 starsSwift Shift Van Lines L.L.C. wrapping wizardry performed a wonderful job of protecting all of our office furniture. ******* and ******* did outstanding work to maintain the beauty of my antique rugs. I trusted them to move my prized possessions, and they didn't disappoint me.Swift Shift Van Lines L.L.C.
Date: 08/16/2024
Thank you so much, we are glad our guys were able to help you and take great care of your things!Review fromMelissa D
Date: 08/07/2024
1 starIf only zero stars was an option... Deceptive, predatory, manipulative. Basically just a legalized scam business to rake in as much money as possible and cause consumers the most grief and anxiety they can possibly cook up. Bravo on climbing up to the very top of my worst customer service experiences ever. Second only to the sham company that allegedly handles their claims.Swift Shift Van Lines L.L.C.
Date: 09/16/2025
Were sorry to hear about your negative experience and the frustration it caused. At Swift ************************************************** we strive to provide honest service and support to all our customers.
We take your feedback seriously and are committed to improving our processes to better serve our clients.Review fromDee T
Date: 08/05/2024
1 starINACCURATE COST ESTIMATION and NO DELIVERY:Despite providing an accurate listing of all our box numbers and furniture, Swift ************************************************* tried charging us nearly double the original estimated price, even though our original and moving day inventories were almost identical. We were disappointed by their inaccurate cost estimation, which caused twice as much financial stress on moving day. Regarding their delivery process, we received inconsistent information from different representatives at Swift *************************************************: 1) In the initial phone call, we were told that the average delivery time is 3-5 days after pickup.2) On the moving day, the mover said delivery could occur in 3 days.3) One day after pickup, another representative said delivery would occur in 1-5 business days.4) In the last email communication, another representative informed us that delivery would take 5-15 business days.As of today, it is Day 5 after the pickup, and we still have no information regarding the delivery. If you don't want to experience difficult times in an empty apartment without your belongings, do NOT work with Swift *************************************************.Swift Shift Van Lines L.L.C.
Date: 09/16/2025
Thank you for sharing your concerns. We understand how stressful moving can be, especially when expectations around timing and costs are not met.
Our estimates are based on the inventory provided and any adjustments on moving day reflect actual space and services required. We apologize if this caused unexpected financial stress.
Regarding delivery timelines, while we aim for 35 business days, delays can sometimes occur due to factors beyond our control. We regret the inconsistent communication you experienced and are actively working to improve clarity and updates.Review fromJared R
Date: 08/03/2024
1 starHorrific. Sales rep **************** hard sold me and lied through his teeth about costs, timelines and even logistics. I would never recommend this Broker to anyone looking to do a long distance move. I read the red flags about using a broker and their sales rep talked me out of listening to my gut. They will quote you low and get it all back when they show up to actually pick up your stuff.He promised to be my point of contact my whole move and refused to answer any calls or text messages. Their customer service refused to transfer me to anyone that could discuss my quote with me. Swift ************************************************* are in it to make a sale and throw customer service out the window.Swift Shift Van Lines L.L.C.
Date: 04/23/2025
We apologize about this. After reviewing, there were additional items moved which increases the moving cost as stated in our contract. We have numerous notes here confirming we spoke to the customer and attempted to resolve.Review fromLee S
Date: 08/02/2024
1 starSwift Shift will autogenerate false reviews to falsely inflate their ratings.I rarely write reviews but felt compelled due to an extremely poor experience with this company. The 1 star reviews are also reflective of my experience. At the initial call they will promise a very low rate, and then at the time of moving, the movers will upcharge thousands of dollars. Their typical response in these comments: "The customer had more items to be moved and she was charged accordingly for that per the contract." and is not in good faith. They knowingly estimate a low space/item count to hook you into a low cost. They'll offer to call a week prior to confirm inventory and will continue to low-ball the estimate to keep you happy. Then at the time of moving, they will upcharge you - knowing that you have already placed a non-refundable deposit and that you essentially have no other choice but to continue with their services. It's an unethical and predatory practice. Stay away from these brokers.Swift Shift Van Lines L.L.C.
Date: 04/23/2025
We apologize about your experience, we go over the inventory and estimate numbers a couple of times as to ensure the customer is providing the most accurate inventory list and aware of the items they have provided. If the items list change or any other changes are made, the price is subject to change.Review fromCassandra B
Date: 08/01/2024
1 star
This is a company that practices deception. This company starts out with cost they know are not enough for the move. I added additional boxes, but took things off the original list, which they gave me another price which I paid. The day of the move the movers increased the price to another over $4000. The packing of the boxes was based on information given that size didn’t matter. When the movers got there it was a different story. You are never able to talk to the initial person you talk to. I spoke with a *** ******* that I was not able to talk to again, after calling and texting. My advice to you is demand that you are able to speak with the company that is actually moving you, before the deadline to cancel. My best suggestion is to run as for as you can away from this company.Swift Shift Van Lines L.L.C.
Date: 04/23/2025
We do apologize about this, our system provides an estimated space and cost, which is subject to change based on a number of things per the contract.Review fromBenjamin W
Date: 07/30/2024
1 starI don't throw the term "Elder Abuse" around lightly, but I firmly believe that this company took advantage of my father when he began working with them, and like many others, they absolutely bait and switched him. Their response is, "Well your dad signed the contract." But throughout this process, the man he talked to on the phone made assurances that were never fulfilled and misquoted so many things along the way. Initially they asked for $1865 as a deposit, and then a few days before the move, I heard my dad describe in more detail what all they would need moved, including hearing him describing a 10x15 storage unit full of boxes. At this point his "broker" was on speaker and said, that on top of their $1865 deposit, he would need to provide a check for an additional $5000 towards the move, and that at the time the truck arrived, based on what he described them having, it would be an additional $3500. I was even more skeptical when the company insisted on being paid by check (so he couldn't call the credit card company to cancel the payment). The day the movers came they said it would be $5800 more now, and another $5800 when they delivered the items. The price literally doubled. My dad said, "Just move what the $6865 would cover and I will figure out the rest" and the movers said, "If we don't move it all, we won't move any of it" Since then the "broker" my dad spoke with hasn't picked up and hasn't returned calls. I mentioned that i heard him describe the storage unit, when we did call their 800 number, she said, "your dad never told us about the storage unit." Absolute lie, I heard it myself.Please avoid this company at all costs. Their website is all stock photos, the social media links go nowhere, and obviously we are not the only people experiencing a bait and switch. Now my parents lost $6865, and we are contacting BBB, and state institutions that protect against fraud against the elderly.Swift Shift Van Lines L.L.C.
Date: 07/31/2024
We cannot find this customer in our system in order to properly respond. Please provide more information.Review fromDonna B
Date: 07/30/2024
5 starsThey are the leaders in their field! I moved. They were very helpful and skilled were very careful with my things and were nice to me. When moving for a long time, I would only recommend and work with Swift Shift Van Lines L.L.C..Swift Shift Van Lines L.L.C.
Date: 07/31/2024
We are so glad our guys were able to help you with your move!Review fromJoshua G
Date: 07/29/2024
5 stars******* delivered my furniture safely to a storage unit. They charged fairly too. Will surely hire them again. It was a relief that all went so smoothly.Swift Shift Van Lines L.L.C.
Date: 07/31/2024
We are so glad our guys were able to help you with your move!
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