Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to this company from ********* to schedule our moving stuff from ******** to ************************** of transaction- 8/2/2025 @ 10:10 am received call from Swift *************************************************** Family" from ************. The company confirmed pick-up was scheduled for 8/4 or 8/5 I made an advance payment of $896.28 via check. They cashed the check as well but we cannot even see the receipt in their website account now.8/2/2025 @ 10:44 am welcome email received from Swift ************************************************** In the email by the employee of Swift ************************************************** it is clearly mentioned, " You will receive a call ***** hours PRIOR to your move with your pickup eta" This is mentioned again in the paragraph under Pick-up Dates This implies that; I should receive a call by the dispatch team on 8/3/25 to give us pick-up eta for 8/4/2025. We did Not get any call. 24 hours gone. On 8/4/2025 we still did not get any call from the dispatch team to give us pick-up eta for 8/5/2025. 48 hours gone.On 8/5/2025- we had to cancel because there was NO email No Phone Call from Swift ************************************************* about the status of pickup. It is the lack of communication that forced us to cancel. -Amount I paid & nature of dispute-$896.28. They are refusing to refund the advance money amounting to $896.28. Per them, I canceled with in the 2 day window. However 48 hours were finished when I canceled.They will not let me see the contract. Can't see the receipt either.During the first call, they misled us to believe that they are a moving company but actually they are Brokers. - Swift ************************************************* company spoke very rudely and is refusing to pay back my advance. Attached to this, is communication from me to the Swift ************************************************* Being a broker- they take advantage of people like us who are in a ***** situation, Swift ************************************************* committed to service which they couldn't fulfill and ghosted on us. They couldn't arrange the move so did not reply any of our calls. Hence we had to cancel.

  Business Response

  Date: 09/06/2025

  Our team attempted to pick this customer up and offered options, the customer cancelled within their pickup window not allowing us to fulfill the move. 

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was solicited for a planned move. The phone agent was very high pressure which should have been a red flag. He asked if I was seeking other estimates. He then proceeded to tell me why I shouldnt ever use a broker. Stating they werent one. You see have seen our trucks all around on the highway (different company). Both of these were statements were false. He sent me an estimate which I agreed to and signed. But there was a second thing to sign about cancellation in 48 hours. Which I did not sign because dates could change and the deal on the house could fall through. He assured me if that was the case I would get a full refund and sent me a text stating that. After further research I found that I had been lied to and cancelled the next day asking for a refund. Then the deal fell through so move had to be cancelled anyway. Now they are saying that per contract 9which I didnt think I ever finish) they sent it to that actual moving company so no would be given. I didnt matter what their agent said on the phone or texted me. The links they sent me to sign so I could review all the fine print are gone so I can no longer even access them.. the only thing I can see is the estimate and that has a line with binding estimate $500. I was charged $1055 deposit

  Business Response

  Date: 09/03/2025

  We do apologize about this. Our contract is not fine print and legible to read. The move was booked and a carrier was assigned immediately to the move, our contract has free date changes unless made within 5 days of a rescheduled date. Unfortunately the deposit is non refundable due to carrier being assigned to the customers move. 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23812439
  
  I am rejecting this response because: assigning is a nebulous term. There is no documentation that this was ever actually accepted by the carrier or that any expense was incurred by either party. And again the sales agent said I would get a full refund if the deal fell through which it did
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/06/2025

  We spoke to this customer and provided all necessary information he even spoke to the carrier team as well, when the customer cancels their move the file is cancelled and most movers delete from their system. 

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Swift ************************************************** a moving broker in *******, to move my belongings from *********, ******** to ********. I paid a $2930 deposit by personal checks, which the company required me to photograph (front and back) and text in - an unusual and insecure payment method.The contract required pickup within a two-day window, (Tuesday and Wednesday) prior to my home closing. Swift Shift scheduled pickup for Wednesday between 11:00 a.m. and 3:00 p.m., but later claimed the truck broke down. The driver then said he would not arrive until 9:00 p.m. Wednesday, would only work briefly, and would return Thursday morning - after my scheduled closing. This violated the agreement and left me unable to trust their services.I hired local movers who completed the job correctly and on time. When I canceled with Swift Shift due to their failure to perform, they refused to refund my $2930 deposit. I am requesting a full refund of this deposit.

  Business Response

  Date: 09/03/2025

  We do apologize about this. Our team was a bit delayed but attempted twice to pick the customers items up and reschedule the pick up. Customer refused services on 08/13 which is within her pick up window. Cancellation at that time forfeits the deposit per the contract signed by the customer. 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23800505
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/06/2025

  We do apologize, our team provided the services as stated in the contract and services were refused by you as the customer outside of the cancellation window. 

  Customer Answer

  Date: 09/09/2025

  They offered to show up at 9 pm and finish the job the following day. We had a contract to have the move completed on August 13th. They absolutely did not intend to have the job completed on the 13th if they dont even show up till 9 pm on the final day of the contract. They give a 48 hour cancellation window. I scheduled this move a month in advance. If they cant have the job completed on August 13th, they were in breach of contract.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23800505
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can see from other complaints that mine will not be much different. I was contacted by a ***** ********, claiming to be with Swift ************************************************** He tells me he can give me this discount and that and will honor any price match. He quotes me $2100 for my move, and claims that he is not a broker. That all these other people contacting me are brokers and he will take care of anything, not surprises on price come day of move. Bold-faced lies!!! Come day of move... SURPRISE! Mover requests me to pay an extra $780 for my move because actually ***** has no idea what he is talking about and mis-quoted me the cubic square footage. I called the company while the mover was there and basic was told to just deal with it. They claim they did all they needed to do, and now it's my problem. This company is a complete scam. Do not ever trust them. If you are ever contacted by Swift ************************************************* RUN THE OTHER WAY. This company is only a brokerage and care absolutely none about the customer.

  Business Response

  Date: 08/19/2025

  We do apologize about this. Our contracts do state we are a moving broker and are here to coordinate your move and assign a license and insured carrier. Our contracts are subject to changes based on extra services required. 

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23699189
  
  I am rejecting this response because:

  The representative who booked my move lied to me. He stated he was *not* a broker and that he worked directly with Swift Move. That Swift Move was the company doing the move. He also stated that because he was a manager, he would give me a 'special rate.' He lied through and through when all along, we was a broker, and was mis-quoting me for my move. I ended up paying well over the quoted price. I believe these lies and deceits should not be allowed to go on further, and I feel Swift Shift should pay the difference I paid due to their lying schemes.

  
  Sincerely,
  
  *** Jarjusey

  Business Response

  Date: 09/03/2025

  We do apologize about this, our team is responsible for arranging your move as the paperwork states. Please email us at ***************************************************************************************** to provide further information. 

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23699189
  
  I am rejecting this response because:

  I called on the day of the move for assistance and your "care" team told me tough-luck. I have tried to work with you in the past about this issue, and have no had to resort to the BBB because your "team" refused to help me when I reached out directly. If your company cares about your customers, and the false promises your staff have made on your company's behalf, not to mention all of the LIES they tell just to get the deal under contract, than YOUR company should be reaching out to ME. It is YOUR issue to resolve. I have been lied to and taken advantage of by your company and I believe you owe me the $750 difference I had to pay to get my stuff moved. That was not contracted, and I was LIED to every step of the way just to get me under contract. This is something you should be fixing on your company's behalf.
  
  Sincerely,
  
  *** Jarjusey

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible business, please do not engage with them. Do yourself a favor and run in the opposite direction!!! So many things are wrong with their business practices. The first *** that called me (knowingly) severely under quoted the initial quote, upon promising me that a branded truck would show up on move date with uniformed workers only for this to not be the case. The workers that should up were obviously hired help (speaking little to no English) and pulled up in an Enterprise truck. On top of that, what I was actually charged was multiples above what I was quoted. I ***eatedly called the *** back and to my surprise I wasn't able to reach him. When I called the general line and asked to speak to the *** I was told he was let go. This made me think he basically said whatever to get the sale. Even worse, when I spoke with the company and asked when my belongings would be delivered they gave me a window of roughly three weeks after my arrival date at my new address. Keep in mind that I spoke to this company about four weeks prior to my move and essentially told them pick up my things as far in advance as you need to, I just need my things as close to when I arrive. Their response was basically they can't be held responsible for what the now-departed employee stated on that first call. Honestly, had I been told these things from the jump, I would not have transacted with the company.Outside of that, the actual moving company they hired (because no matter they say, YES THEY ARE A BROKER) couldn't have been more ill equipped. The driver frequently got his delivery dates messed up, was extremely rude, and was an absolute nightmare to communicate with. To make matters worst, the company told me basically to take the high road when I asked if there's anything they can do to meet me, a paying customer, somewhat in the middle. It felt like I continuously was the one who exhibited professionalism and grace whereas they were the ones who gave me their rear end to kiss.

  Business Response

  Date: 08/19/2025

  We do apologize about this experience, we are looking into this further on our end. At this time there is no discounts or refunds applicable from our end. 

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23686519
  
  I am rejecting this response because a representative from the business specifically made it his mission to indicate to me, several times, that the company is not a broker when in fact they are. Had I known this I would have gone with another competitor. I was misled from the onset. The business' quality of work and respect for their customers is as unprofessional as can be.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 09/03/2025

  We do apologize about this, our team is in charge of arranging and assigning a licensed insured carrier per the contract. 

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to a ***** ******* on 7/22/25 He called me, I do through a broker about my upcoming move from ** to **. Gave a price for move that I liked and in order to hold given price, I was instructed to send a check in the amount of $1949.47 and directed to send it to ********************************************************************************* which I did. Check was cashed almost immediately upon transmission. I did NOT receive ANY written material from said company until Saturday, July 26, 2025. I decided to cancel my wanting to do business with said company and wanted my deposit back! I was told if I was outside 48 hours of signing contract, ****. Furthermore, I do not recall signing anything, NOR was I given ANY reading material about procedures. Finally, today, July 31, 2025 when speaking to *********, a customer service employee, after I specifically requested a SENIOR management person, I was told that said company WAS. A member of BBB, which I know is NOT a true statement because it is stated NOT to be a member of BBB on website!!!

  Business Response

  Date: 08/19/2025

  Customer signed a contract to move on 07/22 with move dates in a month, the request to cancel was on 07/26 which is outside of the 48 hour cancellation window and forfeits the customers deposit. 

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14th made deposit of ******* for move on July 12th. Swift called us about the 10th of July asked if they can make it on the 14th or 15th, said no we had to be out by the 13th. They scheduled it for Sunday the 13th of July between 2pm to 6pm movers will be there. She told me that they had a 48 hour window. Movers never showed up, and never received a call. Monday received email stating truck broke down and trying to get other movers out to our home today. We called spoke with a representative she said she will check in to it and call me back within an hour never received a call. Already extended out time line needed to be out. Left Tuesday morning. Still never received a call or email or text. Got a call from swift on Wednesday the 16th trying to reschedule the move, I informed him that we were already moved out and that I needed my deposit back, and he hung up on me. Called again on July 23rd. Spoke with ********, he said that swift is not responsible for the movers not showing up. That their job was just to set up movers who never showed up. I feel completely scammed. All documents and contacts and been deleted by swift. Emails says access to this documents expired. Thank you for looking into this matter. Hope to here from you soon. ****

  Business Response

  Date: 08/19/2025

  We do apologize about your experience with our team, it looks as though the first truck we had scheduled to pick you up ran into delays that were unforeseen. Our team was working on other truck options for you and provided options as best as possible. 

  Customer Answer

  Date: 08/24/2025

   
  Complaint: 23664097
  
  I am rejecting this response because: swift never tried to contact us after the email on the 14th of July. I've called them  5 times asking for copy of estimate moving contract and 3 of them hung up on me and the other 2 said that I have cancelled move, which I have not. One said he would get it right out and I've never received it. I've even email requesting a copy and have not received a email back.I would just like my deposit back due to receiving no service.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/03/2025

  We are more than happy to provide a copy of the contract signed to you, please email us at [email protected]. 

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23664097
  
  I am rejecting this response because:

  I have emailed sept 4th and 6th have not received copy of contract, but that is not the point. The point is we scheduled for movers to come on July 13th and no one ever showed up. Received email on the 14th that truck broke down and they are working on a replacement never received a phone call back. We waited until  their ***************************************************************************** contacted us we left on the 15th of July. Just need our deposit back.
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 09/07/2025

  Further more the 4 times I called they kept saying  that in my files that I cancelled. I've have  never cancelled and there is no conversation or emails stating that I did. Just would like my deposit back ad something done about this company so no one else would be put in this position that I'm in.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The employee had set up our whole move. He did a great job for what I thought as it was happening. After my move across the country I was told my belongings would be held at a warehouse 20 min from our new home 2600 miles away. Fast forward to the day before moving and I find out that was never the case and its 7-12 days out and still back where they picked up the belongings. I have written proof that I was told where and when my belongings would be dropped off and now the original employee is no longer with the company and the supervisor said we received incorrect information and our belongings are in ** and 7-12 days before they will get to us. I was told there is nothing they can do and apologized for he last employee. No refund of any. No expedite on our belongings. Absolutely nothing. I was told dont worry the 7-12 days will go by faster than you think. I have 3 little kids and a new job starting moving in a house with nothing in it. This is absurd.

  Business Response

  Date: 08/19/2025

  We do apologize. Our movers have a total of 21 business days to deliver from the earliest available date you provide to them. We have thorough notes on file of our team providing updates and information regarding this issue. Please contact our office if you still have not received your items. 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 18 I spoke to ***** to book my long distance move. He was very nice and friendly. He grew up where I currently reside, so we had great rapport. He said we had 48 hours to cancel if we changed our mind. So he wanted us to book as to not lose out on the date because its a busy time of year for moving. Not even an hour after that call, I called back and canceled. I spoke with ***** again to cancel. He said he was putting it through and billing would take care of it the next day because it was the end of the day and a lot of people had already left (it was approaching 5pm). Fast forward to today July 22. I checked my bank and they cashed the check on July 18. I called immediately. Billing then sent an email saying I was outside the cancelation window. And even if I wasnt, they said they secured a mover to do the work and once they do that, theres no refund. But we now had a credit good for 12 months. At no time from Friday to today, even when I was talking to *****, was I notified a mover was allocated to my move, so how is this legal? How do we know they actually secured a mover? I called back. Their billing department cant be reached by phone, only email, which only further complicates this process and timeline. I talked to the operation director ****** who was less than helpful saying I needed to wait on billing to respond to the email but they were busy so it could take a while! I asked ****, a team lead that I spoke to before ******, to speak to *****. He said he was busy. But that ***** wouldnt know that they secured a moving company. I asked ****** to speak to her manager. She said they were all busy and my best option would be to wait on billing to respond to the email. I text *****, and he didnt respond when I said I was having issues with the refund. everything about this company is sneaky, underhanded and and suspicious. I dont trust them at all to use their services. Avoid at all costs

  Business Response

  Date: 08/19/2025

  Our contracts do state, once our team has a carrier assigned to the move, the deposit is forfeited for services being rendered. Our team was hired to coordinate and set up movers, and that is what we did. 

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23639567
  
  I am rejecting this response because: the business has never provided any proof that movers were actually assigned at the time of my cancellation, which was submitted just 45 minutes after booking. I also requested this validation via email prior to filing this BBB complaint and received no response.
  Since the businesss entire position hinges on their claim that movers were booked, it should not take weeks to provide such documentation. At this stage, even if paperwork were produced, it could not be considered reliable, as it could have been created or altered after the fact. The burden of proof has always been on the business to demonstrate that movers were hired prior to my cancellation, and they have failed to do so. 

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/03/2025

  Our team is being hired to assign a license insured carrier to every customers move, once the move is booked, a carrier is assigned whether the move is in 1 month or 1 year. Once the carrier is assigned the deposit is non refundable. 

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23639567
  
  I am rejecting this response because: it directly contradicts their written policy, which states that cancellation is allowed within 48 hours unless a mover has already been booked.
  They're redefining "booking" to make it seem like assigning a mover is instantaneous and automatic thus nullifying the 48-hour cancellation right in every case, which defeats the purpose of even having that clause. That could be construed as deceptive or at least in bad faith, which makes this even worse!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/06/2025

  Our contract actually states that we do AUTOMATICALLY/IMMEDIATELY assign a carrier to the move for services. 

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23639567
  
  Nearly 2 months ago now, I canceled my booking within 45 minutes of placing itwell within the 48-hour cancellation window explicitly stated as the very last sentence in your own cancellation policy:
  "If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with SWIFT ************************************************** the deposit shall be refunded in full minus 10% due to processing fees."

  Despite this, I was told that a mover had already been assigned and that voided any right to a refund. I repeatedly requested written proof that a mover was actually assigned within that 45-minute window, and to date, no such documentation has been provided.
  It is highly improbable that a carrier was assigned, contracted, and confirmed within that time frame, and your refusal to provide proof supports that suspicion. This appears to be a deliberate misrepresentation intended to circumvent your own refund policy.

  
  To be clear:
  1. You cannot legally enforce one clause of your cancellation policy while disregarding another that entitles the customer to a refund.
  2. Continued denial without supporting documentation constitutes bad faith and may be considered a violation of both state deceptive trade practices laws and basic contract law.
  

  I am therefore again requesting that my deposit be refunded in full minus the stated 10% processing fee, as your own policy guarantees.
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 09/10/2025

  This is the cancellation policy I signed that entitles me to my refund. As you can see it's riddled with clauses that are misleading and deceptive. 

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here are some details they will not disclose to you in advance: 1. They contract your move out to a third party. You will not know who this third party us until the third party contacts you. 2. The agreed-upon delivery time-frame is set by the contracted movers. They WILL take your deposit before you are in contact with the third-party movers. 3. The movers will only disclose the delivery time-frame on their paperwork, which you sign on the day of your move. For me, this was after they had loaded the truck with all of my belongings. 4. If the timeframe doesn't work for you, your only option is to tell the movers to take all of your stuff off the truck and forfeit your deposit. Furthermore, there was no proactive communication from Swift Shift. I had to constantly reach out to them for details about my move. And I had to reach out to them because they were the only ones I could get on the phone. The movers they contracted to were unreachable. The one time I actually was able to connect with them, they put me on hold for 5 minutes and then disconnected the call. I tried to call them back 4 more times and the call went unanswered. Not to voicemail, though, because this company didn't even have a voicemail setup. Swift Shift set an expectation that this would be an easy and quick move. 5 days after my stuff was packed into a truck, I'm still calling them to find out when it's going to deliver. It really feels like they intentionally withhold information in an effort to get your money and then hide under the protection of a delivery date estimate being hidden in the paperwork you get after all of your belongings are packed and loaded onto a truck. Their customer service **** also hung up on me several times. And no, I was not overtly rude or yelling.

  Business Response

  Date: 08/19/2025

  We are sorry to hear about how your move went. Our team is hired to coordinate your move and assign a licensed and insured carrier to service your move accordingly. Our contracts have everything included in writing of what is provided and what is extra and how delivery works. Your items were picked up on 07/16-07/17 and delivered promptly between 7/25-7/27 as per notes on our file. This move was completed as the contract states.