Reviews

Review Details

• Review fromLarry F

  Date: 09/24/2025

  5 stars
  Our family moved into a three-story townhouse. Carrying furniture up two flights sounded impossible, but Swift Shift Van Lines LLC did it with no problem. They kept smiling through the whole job. I will be calling them again. 

• Review fromDaniel B

  Date: 09/22/2025

  5 stars
  Moved last weekend and honestly, I didn't expect it to go this smoothly. The team from Swift Shift Van Lines LLC showed up on time, packed everything fast, and didn’t break a thing. Super grateful for their h

• Review fromRichard A

  Date: 09/19/2025

  5 stars
  The balcony furniture was awkward and heavy. I thought it would get scratched. The movers carried every chair and table down carefully. I was happy to sit outside that night on my own furniture.

• Review fromClifford F

  Date: 09/19/2025

  5 stars
  I was relocating my home office setup, including two monitors and a large desk. Fugate wrapped each screen individually, and they arrived without a scratch. The desk was reassembled quickly and was ready for work the same day. 

• Review fromChristine j

  Date: 09/16/2025

  1 star
  This company does bait and switch. They provided a specific cost to move my furniture (100 boxes) across country with a specified 7-10 day delivery range. They asked for a deposit which was provided. As the move approached they called to do a review of all materials to be moved. I outlined all items specifically and what had changed (***** boxes and a small list of furniture) and they said the price remains the same based on square footage. Upon pick up, the company they outsourced the move to, requested an additional ******* because the order still read 100 boxes and said they can deliver in about 30 days. I tried to call the main company but it was after business hours. I later called to complain and they said that I had additional items other than 100 boxes. Of course i told them I had a review call with ******, who does all the reviews, and cant be held responsible for this person on their end that did not update the order. They were very rude and basically called me a liar. Although they said they record all calls, they would not review the recording to prove my side. They considered this a cancellation and told me no refund is available. I was out ******* with no recourse. This is a very immoral and unethical business.

  Swift Shift Van Lines L.L.C.

  Date: 09/17/2025

  Thank you for taking the time to share your experience. We're truly sorry to hear that you were dissatisfied with your move, and we appreciate the opportunity to respond and clarify the situation.
  We would like to address a few important points:
  Estimate and *****************************start="565" data-end="568"> Your original quote was based on the inventory and estimated volume (cubic footage) provided at the time of booking. As is standard practice, we conduct a pre-pickup review call to confirm or update the inventory. During that review, you indicated there had been changes, and our representative confirmed that the estimated volumeand therefore the quoted priceremained the same, based on the information discussed.
  However, at the time of pickup, the carrier assigned to your move conducted an in-person assessment, which revealed that the actual volume exceeded what was previously quoted. When this happens, the carrier is required to adjust the estimate accordingly, and any pricing changes are based on the actual space used in the trucknot just the item count. This process is standard across the industry and outlined in your signed agreement.
  Delivery *******************start="1446" data-end="1449"> The delivery window provided to you at booking was an estimate based on average timelines. As discussed in your contract, final delivery times are dependent on factors such as route availability, scheduling, and carrier logistics. While we understand your frustration with the extended delivery timeline provided by the carrier, this can vary based on route conditions and consolidation factors, particularly during peak season.
  Communication and *********************start="1913" data-end="1916"> We apologize if you felt dismissed or not heard when attempting to resolve this matter with our team. While we do record calls for quality assurance, recordings are reviewed internally and cannot always be released. We did investigate your claim that your inventory was misrepresented during the review call; however, based on the documentation and the bill of lading signed at pickup, the carrier acted within the scope of their authority when updating the cost based on actual volume.
  Refund ****************start="2422" data-end="2425"> Because the move was initiated and a carrier was dispatched, we must abide by the terms of the signed agreement, which state that deposits become non-refundable once services are engaged. A cancellation after pickup or refusal of service due to volume changes is considered a cancellation by the customer, and as such, the deposit is forfeited in accordance with the contract.
  We genuinely regret that this experience was not what you expected, and we take your concerns seriously. Your feedback is being reviewed internally, and we are always working to improve transparency and communication.

• Review fromChelsey M

  Date: 09/15/2025

  1 star
  ZERO STARS. WORST EXPERIENCE. I WOULD NOT TRUST THEM.I would strongly caution anyone against using Swift ************************************************** My experience was not only frustrating but downright unethical.I signed two agreements for a very specific service: deliver my items on 9/12 for an event, then pick up those same items the next day (9/13) to transport them elsewhere. I confirmed this arrangement multiple timesmore than 3 separate assurances that these dates absolutely worked and they'd "take care of me." They sent me images of notes they made to the driver with the delivery date and time window for further confirmation.But once they had my items, everything changed. When I called to confirm the delivery window for 9/12, I was suddenly told that wasnt the delivery date at all, but merely the date I could be available. That explanation makes zero sense. Why would you schedule a pick-up on the 13th if nothing had been delivered on the 12th? There would literally be nothing to pick up. Only after they had my items in hand did they claim I should have requested expedited shippingsomething never offered to me despite my repeated emphasis on the critical ********* make matters worse, when I asked to simply have my items released so I could hire a company that actually honors its word, I was told it would take 710 business days. In other words, even though they already had my belongings, they refused to return them in a reasonable timeframe, effectively holding my property hostage.This kind of bait-and-switch is extremely unethical and borders on fraudulent business practices. The company had every opportunity to be transparent and upfront, but instead chose to misrepresent what they could deliver, putting both of my events (and MY JOB) at ********** is the foundation of any service business. Swift ************************************************* has proven itself utterly untrustworthy.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Thank you for taking the time to share your experience. We're truly sorry to hear that your expectations were not met and understand the importance of timely delivery for event-related logistics.
  We would like to clarify a few points regarding our process and communication:
  Swift ************************************************* operates as a moving coordinator with licensed carriers. All delivery windows for long-distance moves are based on standard transit times unless otherwise arranged through a separate expedited shipping agreement. We understand you required delivery on a specific date (9/12) and pickup the following day (9/13). While our team documented and relayed your preferred dates, it's important to note that specific delivery guarantees require expedited service, which was not selected or billed for in your agreement.
  We apologize if this distinction was not clearly communicated at the time of booking. That said, no part of our process is designed to mislead. We rely on signed contracts, written confirmations, and consistent documentation to ensure both sides understand the scope and limitations of service.
  Regarding the request to release your items: we do not "hold property hostage." As stated in the terms of service, once items are in transit or within carrier custody, retrieval or re-routing must follow standard procedures for scheduling and logistics. The 710 business day timeframe quoted is a standard processing windownot a delay tactic, but a reflection of real-world operational coordination.

• Review fromJose S

  Date: 09/15/2025

  5 stars
  Every detail was handled carefully, from wrapping small kitchen items to protecting larger furniture. The movers checked in with me often, which reassured me that nothing was overlooked. That kind of attentiveness made the day go smoothly.

• Review fromDavid A

  Date: 09/13/2025

  1 star
  Warning do not use.. they are a broker and will lie to you over the phone to get your business. I just used them to move from **** to *******, I had 11 items including a 1000 lb safe which I asked if they could move it and was told no problem, this fly by night movers show up with a dolly that wouldnt move a table hardly a gun safe. Worst part is they broke just about every item and good luck getting anyone from Swift S*** Vanlines to help. My Ohio house is a mess from broke floor tile, to walls damage, storm door broke and from porch railing Around 3000 dollars worth of damage Im out of pocket. Now my stereo cabinet lost two feet and broke would on bottom.. the rubber made tubs I had marked fragile was the worst damage and lost just about everything in it. Bottom line stay away from Swift S*** ************************** that talk a good talk but are full of BS and dont stand behind what they promise in contract.. I ended up getting a Professional mover to move the safe from garage to house cause this company Swift shift hired only sent one guy with same baby dolly. Bottom line Im out of pocket loss of about *********************************************** the world. Use caution and be smarter then me Hire a ************** a true one

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Were sorry to hear about your experience and appreciate you taking the time to share your feedback.
  At Swift ************************************************** we are a licensed moving broker, which is clearly disclosed during the booking process, in our contracts, and in pre-move documentation. Our role is to coordinate with licensed and insured carriers to facilitate long-distance moves. We understand that moving can be a stressful process, and we regret that this move did not meet your expectations.
  Regarding the ***** lb safe, heavy or specialty items like this typically require additional handling arrangements. While our team strives to accommodate all customer requests, successful handling of such large and unusually heavy items depends on the appropriate equipment being available at the time of pickup, which is why we advise customers that specialty items may require an additional crew or third-party services. Were sorry to hear that was not provided to your satisfaction.
  As for your claims of property damage and damaged items, we take these concerns seriously. All customers receive information on how to file a claim for damaged property or belongings through our claims process, which is handled by a third-party resolution service. If you have not already filed a formal claim, we strongly encourage you to do so, and our team will support you through the process.
  We understand how upsetting it is when belongings are damaged during a move. However, many of the issues described may be addressed through proper documentation and the claims process outlined in your contract. 

• Review fromNChon H

  Date: 09/12/2025

  1 star
  Worst company Ive ever worked with!!!Would not recommend. Please do your research first. Alot of my things got damaged after waiting a month to receive my things. If you can, save and do move your own stuff. Cheaper is not always better. Wish I read reviews of the ******** they been doing before booking. NEVER AGAIN!

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Were sorry to hear that your experience did not meet your expectations. At Swift ************************************************** we take customer feedback seriously and regret that your move resulted in delays or damages.
  
  While we work hard to ensure smooth coordination with our partnered carriers, long-distance moves can sometimes involve unforeseen delays due to logistics, scheduling, or routing. We understand how frustrating this can be, especially when personal belongings are involved.
  
  If you experienced damage to your items, we encourage you to file a formal claim through the third-party claims process outlined in your contract. Our team is happy to assist you with that if you haven't already started the process.

• Review fromPam A

  Date: 09/11/2025

  1 star
  DO NOT USE Swing ************************************************** This was my first long-distance move and I was going through an extremely emotional time grieving the loss of my mother, supporting my husbands organ transplant recovery, and moving into my late mother-in-laws home for a fresh start. I was vulnerable, and they took full advantage.I got quotes from several companies Swing Shift wasnt even the cheapest. But their rep ******* seemed trustworthy. I paid my deposit and he vanished. My calls were screened, emails ignored, and I was passed to rude reps.Then came the bait-and-switch. On moving day, the price jumped from $2,817 to $4,842 a 72% increase. I was forced to pay $2,900 on the spot with no breakdown, then still owed $959 at delivery. I was told I needed $918 on pick up and to pay $917 on delivery. They only accept Zelle, money order, or checking account transfers no credit cards, no ******************* was promised in 25 days. It took 13 days past that. I was told my items were blocked by another customer and had to be delivered in ************ first even though ********* comes first geographically. When the truck arrived, my things were right at the door, no one elses in sight. And it wasnt even Swing Shift delivering it was a third company, **********************, which I never authorized.They tried to leave without my deep freezer, dining table, and boxes, insisting they werent mine. I had to climb into the truck and prove it with their own inventory stickers. No apology.I later found out:Their Yahoo Finance article is a paid ad Their customer photos are stock images They're not BBB accredited *** filed complaints in **************, FMCSA, BBB, and DOT Please dont be fooled like I was. This company preys on people during hard times. Im ashamed I fell for it, but I hope my story saves you.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  We are deeply sorry to hear about your experience and want to first acknowledge the incredibly difficult personal circumstances you were navigating during your move. No one should feel taken advantage of during a time of grief and transition, and we truly regret that you felt this way.
  At Swift ************************************************** we take every customers concerns seriously and are committed to transparency and professionalism. While we strive to provide accurate estimates based on the information provided at booking, all long-distance moving quotes are based on inventory and space and may be subject to adjustment if the actual volume or services needed on the day of the move differs from what was initially documented. This is outlined in the agreement and discussed during confirmation calls prior to pickup.
  We also want to clarify that, as a licensed moving broker, we work with *****-registered and insured carriers to fulfill moves nationwide a standard and legal practice in the moving industry. That said, our goal is always to coordinate with professional and reputable carriers, and we regret that your delivery experience did not meet your expectations. Your feedback regarding the handling of your items and communication throughout the process is being reviewed internally, and appropriate action will be taken if service standards were not met.
  Regarding your concerns about payment methods, our accepted forms of payment are listed in the contract and align with standard practices for third-party carriers. We understand how this can be frustrating, especially when expectations around payment or timing are not clearly communicated.
  We are committed to improving our communication and service, and wed be happy to speak with you directly to review your file and assist with the claims process, if that has not already been initiated.