Reviews

Review Details

• Review fromAmanda D

  Date: 10/11/2025

  1 star
  My move was from MI to **. Spoke with *******. Ended up paying almost DOUBLE what the quote was. Estimated times of arrival were completely wrong and not given directly up front. Was told 3-4 days which then became 7-14 days the day before pick up. Then I followed up to ask if weekend time impacted the now 7-14 day window, the *** says maybe, Ill check as if it isnt bad enough to not know what youre selling, he didnt get back to me. As for the movers themselves, they did a great job and had no issues (two different companies, mind you, none of which was disclosed to me up front). Overall process was deceitful, no respect for this company. Find your movers directly elsewhere.

  Swift Shift Van Lines L.L.C.

  Date: 10/13/2025

  Thank you for your feedback. While we understand your frustration, its important to clarify a few key points regarding our services and your contract.
  Estimates vs. Final **************start="426" data-end="429"> The initial quote you received was an estimate, as clearly stated in your documentation. The final cost is subject to change based on actual inventory, cubic footage, additional packing needs, and any changes in service requirements at pickup or delivery. This is standard across the moving industry and outlined in your agreement.
  Delivery ****************start="793" data-end="796"> The delivery window listed in your contract reflects 714 business days, which begins after the first available delivery date you provide, not the pickup date. Any verbal estimate provided prior to scheduling should not be interpreted as a guarantee, as delivery timing is subject to logistics and routing. This policy is made clear before booking and in the signed contract.
  Carrier ********************start="1207" data-end="1210"> We coordinate with a network of licensed and insured carriers to ensure service coverage across states. While we strive for transparency, carrier assignment is determined based on availability and scheduling needs. The carriers used during your move were authorized and compliant.
  We appreciate that you found the movers professional and efficient, and were glad your items were handled with care. However, accusing the process of being "deceitful" disregards the terms and conditions you acknowledged prior to booking. Our team operates within industry regulations and the terms of the signed contract.

• Review fromSara S

  Date: 09/24/2025

  1 star
  While we appreciate the hard work of the movers themselves, the overall process fell short of what was promised and created significant stress for ******* are the main issues we experienced:Pricing & Estimates: Our estimate listed queen with mattress, yet we were charged additional fees for bed frames and headboards. Similarly, we were told moving bags were acceptable, but were charged more when they needed to be placed in wardrobes. We also ended up with fewer boxes than originally budgeted and chose not to bring our grill, yet we were still charged additional fees. In the end, our final bill was nearly $1,600 higher than the estimate we were given.Scheduling & Timeliness: The crew arrived an hour and a half late on the second scheduled day. Because of this, we had to pay for another hotel night and adjust our flight. The movers even mentioned they were nearby on the original date, which was confusing since we were told the second date would only be used if there were weather or mechanical issues.Lack of Transparency: At no point were we informed that our belongings would be sent to ********* to be repacked. We were also told by your representative, ******, that our items would arrive in five days. The movers, however, informed us that delivery could take up to 30 business days. Because of this, we packed according to the shorter timeline and were caught unprepared.Customer Service: While ****** provided information, the tone felt dismissive and at times condescending, which only added to the frustration.We understand that estimates can change and that moving is complex. However, the combination of unclear communication, unexpected charges, and significant delays left us disappointed in the overall experience.I had hoped not to leave a poor review, but since no one responded to my emails regarding our experience, I want others to be aware before choosing Swift Shift.

• Review fromChristine j

  Date: 09/16/2025

  1 star
  This company does bait and switch. They provided a specific cost to move my furniture (100 boxes) across country with a specified 7-10 day delivery range. They asked for a deposit which was provided. As the move approached they called to do a review of all materials to be moved. I outlined all items specifically and what had changed (***** boxes and a small list of furniture) and they said the price remains the same based on square footage. Upon pick up, the company they outsourced the move to, requested an additional ******* because the order still read 100 boxes and said they can deliver in about 30 days. I tried to call the main company but it was after business hours. I later called to complain and they said that I had additional items other than 100 boxes. Of course i told them I had a review call with ******, who does all the reviews, and cant be held responsible for this person on their end that did not update the order. They were very rude and basically called me a liar. Although they said they record all calls, they would not review the recording to prove my side. They considered this a cancellation and told me no refund is available. I was out ******* with no recourse. This is a very immoral and unethical business.

  Swift Shift Van Lines L.L.C.

  Date: 09/17/2025

  Thank you for taking the time to share your experience. We're truly sorry to hear that you were dissatisfied with your move, and we appreciate the opportunity to respond and clarify the situation.
  We would like to address a few important points:
  Estimate and *****************************start="565" data-end="568"> Your original quote was based on the inventory and estimated volume (cubic footage) provided at the time of booking. As is standard practice, we conduct a pre-pickup review call to confirm or update the inventory. During that review, you indicated there had been changes, and our representative confirmed that the estimated volumeand therefore the quoted priceremained the same, based on the information discussed.
  However, at the time of pickup, the carrier assigned to your move conducted an in-person assessment, which revealed that the actual volume exceeded what was previously quoted. When this happens, the carrier is required to adjust the estimate accordingly, and any pricing changes are based on the actual space used in the trucknot just the item count. This process is standard across the industry and outlined in your signed agreement.
  Delivery *******************start="1446" data-end="1449"> The delivery window provided to you at booking was an estimate based on average timelines. As discussed in your contract, final delivery times are dependent on factors such as route availability, scheduling, and carrier logistics. While we understand your frustration with the extended delivery timeline provided by the carrier, this can vary based on route conditions and consolidation factors, particularly during peak season.
  Communication and *********************start="1913" data-end="1916"> We apologize if you felt dismissed or not heard when attempting to resolve this matter with our team. While we do record calls for quality assurance, recordings are reviewed internally and cannot always be released. We did investigate your claim that your inventory was misrepresented during the review call; however, based on the documentation and the bill of lading signed at pickup, the carrier acted within the scope of their authority when updating the cost based on actual volume.
  Refund ****************start="2422" data-end="2425"> Because the move was initiated and a carrier was dispatched, we must abide by the terms of the signed agreement, which state that deposits become non-refundable once services are engaged. A cancellation after pickup or refusal of service due to volume changes is considered a cancellation by the customer, and as such, the deposit is forfeited in accordance with the contract.
  We genuinely regret that this experience was not what you expected, and we take your concerns seriously. Your feedback is being reviewed internally, and we are always working to improve transparency and communication.

• Review fromChelsey M

  Date: 09/15/2025

  1 star
  ZERO STARS. WORST EXPERIENCE. I WOULD NOT TRUST THEM.I would strongly caution anyone against using Swift ************************************************** My experience was not only frustrating but downright unethical.I signed two agreements for a very specific service: deliver my items on 9/12 for an event, then pick up those same items the next day (9/13) to transport them elsewhere. I confirmed this arrangement multiple timesmore than 3 separate assurances that these dates absolutely worked and they'd "take care of me." They sent me images of notes they made to the driver with the delivery date and time window for further confirmation.But once they had my items, everything changed. When I called to confirm the delivery window for 9/12, I was suddenly told that wasnt the delivery date at all, but merely the date I could be available. That explanation makes zero sense. Why would you schedule a pick-up on the 13th if nothing had been delivered on the 12th? There would literally be nothing to pick up. Only after they had my items in hand did they claim I should have requested expedited shippingsomething never offered to me despite my repeated emphasis on the critical ********* make matters worse, when I asked to simply have my items released so I could hire a company that actually honors its word, I was told it would take 710 business days. In other words, even though they already had my belongings, they refused to return them in a reasonable timeframe, effectively holding my property hostage.This kind of bait-and-switch is extremely unethical and borders on fraudulent business practices. The company had every opportunity to be transparent and upfront, but instead chose to misrepresent what they could deliver, putting both of my events (and MY JOB) at ********** is the foundation of any service business. Swift ************************************************* has proven itself utterly untrustworthy.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Thank you for taking the time to share your experience. We're truly sorry to hear that your expectations were not met and understand the importance of timely delivery for event-related logistics.
  We would like to clarify a few points regarding our process and communication:
  Swift ************************************************* operates as a moving coordinator with licensed carriers. All delivery windows for long-distance moves are based on standard transit times unless otherwise arranged through a separate expedited shipping agreement. We understand you required delivery on a specific date (9/12) and pickup the following day (9/13). While our team documented and relayed your preferred dates, it's important to note that specific delivery guarantees require expedited service, which was not selected or billed for in your agreement.
  We apologize if this distinction was not clearly communicated at the time of booking. That said, no part of our process is designed to mislead. We rely on signed contracts, written confirmations, and consistent documentation to ensure both sides understand the scope and limitations of service.
  Regarding the request to release your items: we do not "hold property hostage." As stated in the terms of service, once items are in transit or within carrier custody, retrieval or re-routing must follow standard procedures for scheduling and logistics. The 710 business day timeframe quoted is a standard processing windownot a delay tactic, but a reflection of real-world operational coordination.

• Review fromDavid A

  Date: 09/13/2025

  1 star
  Warning do not use.. they are a broker and will lie to you over the phone to get your business. I just used them to move from **** to *******, I had 11 items including a 1000 lb safe which I asked if they could move it and was told no problem, this fly by night movers show up with a dolly that wouldnt move a table hardly a gun safe. Worst part is they broke just about every item and good luck getting anyone from Swift S*** Vanlines to help. My Ohio house is a mess from broke floor tile, to walls damage, storm door broke and from porch railing Around 3000 dollars worth of damage Im out of pocket. Now my stereo cabinet lost two feet and broke would on bottom.. the rubber made tubs I had marked fragile was the worst damage and lost just about everything in it. Bottom line stay away from Swift S*** ************************** that talk a good talk but are full of BS and dont stand behind what they promise in contract.. I ended up getting a Professional mover to move the safe from garage to house cause this company Swift shift hired only sent one guy with same baby dolly. Bottom line Im out of pocket loss of about *********************************************** the world. Use caution and be smarter then me Hire a ************** a true one

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Were sorry to hear about your experience and appreciate you taking the time to share your feedback.
  At Swift ************************************************** we are a licensed moving broker, which is clearly disclosed during the booking process, in our contracts, and in pre-move documentation. Our role is to coordinate with licensed and insured carriers to facilitate long-distance moves. We understand that moving can be a stressful process, and we regret that this move did not meet your expectations.
  Regarding the ***** lb safe, heavy or specialty items like this typically require additional handling arrangements. While our team strives to accommodate all customer requests, successful handling of such large and unusually heavy items depends on the appropriate equipment being available at the time of pickup, which is why we advise customers that specialty items may require an additional crew or third-party services. Were sorry to hear that was not provided to your satisfaction.
  As for your claims of property damage and damaged items, we take these concerns seriously. All customers receive information on how to file a claim for damaged property or belongings through our claims process, which is handled by a third-party resolution service. If you have not already filed a formal claim, we strongly encourage you to do so, and our team will support you through the process.
  We understand how upsetting it is when belongings are damaged during a move. However, many of the issues described may be addressed through proper documentation and the claims process outlined in your contract. 

• Review fromNChon H

  Date: 09/12/2025

  1 star
  Worst company Ive ever worked with!!!Would not recommend. Please do your research first. Alot of my things got damaged after waiting a month to receive my things. If you can, save and do move your own stuff. Cheaper is not always better. Wish I read reviews of the ******** they been doing before booking. NEVER AGAIN!

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Were sorry to hear that your experience did not meet your expectations. At Swift ************************************************** we take customer feedback seriously and regret that your move resulted in delays or damages.
  
  While we work hard to ensure smooth coordination with our partnered carriers, long-distance moves can sometimes involve unforeseen delays due to logistics, scheduling, or routing. We understand how frustrating this can be, especially when personal belongings are involved.
  
  If you experienced damage to your items, we encourage you to file a formal claim through the third-party claims process outlined in your contract. Our team is happy to assist you with that if you haven't already started the process.

• Review fromPam A

  Date: 09/11/2025

  1 star
  DO NOT USE Swing ************************************************** This was my first long-distance move and I was going through an extremely emotional time grieving the loss of my mother, supporting my husbands organ transplant recovery, and moving into my late mother-in-laws home for a fresh start. I was vulnerable, and they took full advantage.I got quotes from several companies Swing Shift wasnt even the cheapest. But their rep ******* seemed trustworthy. I paid my deposit and he vanished. My calls were screened, emails ignored, and I was passed to rude reps.Then came the bait-and-switch. On moving day, the price jumped from $2,817 to $4,842 a 72% increase. I was forced to pay $2,900 on the spot with no breakdown, then still owed $959 at delivery. I was told I needed $918 on pick up and to pay $917 on delivery. They only accept Zelle, money order, or checking account transfers no credit cards, no ******************* was promised in 25 days. It took 13 days past that. I was told my items were blocked by another customer and had to be delivered in ************ first even though ********* comes first geographically. When the truck arrived, my things were right at the door, no one elses in sight. And it wasnt even Swing Shift delivering it was a third company, **********************, which I never authorized.They tried to leave without my deep freezer, dining table, and boxes, insisting they werent mine. I had to climb into the truck and prove it with their own inventory stickers. No apology.I later found out:Their Yahoo Finance article is a paid ad Their customer photos are stock images They're not BBB accredited *** filed complaints in **************, FMCSA, BBB, and DOT Please dont be fooled like I was. This company preys on people during hard times. Im ashamed I fell for it, but I hope my story saves you.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  We are deeply sorry to hear about your experience and want to first acknowledge the incredibly difficult personal circumstances you were navigating during your move. No one should feel taken advantage of during a time of grief and transition, and we truly regret that you felt this way.
  At Swift ************************************************** we take every customers concerns seriously and are committed to transparency and professionalism. While we strive to provide accurate estimates based on the information provided at booking, all long-distance moving quotes are based on inventory and space and may be subject to adjustment if the actual volume or services needed on the day of the move differs from what was initially documented. This is outlined in the agreement and discussed during confirmation calls prior to pickup.
  We also want to clarify that, as a licensed moving broker, we work with *****-registered and insured carriers to fulfill moves nationwide a standard and legal practice in the moving industry. That said, our goal is always to coordinate with professional and reputable carriers, and we regret that your delivery experience did not meet your expectations. Your feedback regarding the handling of your items and communication throughout the process is being reviewed internally, and appropriate action will be taken if service standards were not met.
  Regarding your concerns about payment methods, our accepted forms of payment are listed in the contract and align with standard practices for third-party carriers. We understand how this can be frustrating, especially when expectations around payment or timing are not clearly communicated.
  We are committed to improving our communication and service, and wed be happy to speak with you directly to review your file and assist with the claims process, if that has not already been initiated.

• Review fromSidney J

  Date: 09/10/2025

  5 stars
  Moving my office was stress-free thanks to Enzo. They coordinated everything perfectly, from packing electronics to arranging furniture in the new space. Their calm and professional manner really stood out and made the whole experience easy. 

• Review fromDaniel K

  Date: 09/09/2025

  5 stars
  Moving day was a lot calmer thanks to *******. They checked in regularly, made sure fragile things were double-wrapped, and stayed upbeat even during heavy lifting. That positive attitude helped keep my stress low.

• Review fromPaul M

  Date: 09/08/2025

  1 star
  On July 15, 2025, I was contacted by **** ****** who initially provided me a quote $2258.48 for which I paid a deposit of $905.00. I contacted **** and informed him Swift Shift has a reputation for fraudulent misquoting services. **** never responded. I got a call from ****** *****, Director of Operations and advised her the inventory was incorrect: on July 17, 2025, I sent ****** the correct inventory. Today, September 08, 2025, I received a call to review my inventory: I was charged an additional $1050 as the agent was insistent that my concerns for being misled had no merit because what mattered is what was on the contract and asserted ****** ***** had no authority to change the list. Swift Shift is a scam and should be investigate for fraudulent practices.This company does deserve a one rating.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Thank you for sharing your concerns. We understand how important accurate inventory and transparent communication are to a smooth moving experience.
  Regarding your situation, our quotes are based on the inventory provided at the time of booking. While we strive to accommodate updates, any changes must be formally documented and reflected in the signed contract to ensure clarity for both parties. This helps prevent misunderstandings and ensures the correct resources are allocated for your move.
  We regret if there was any confusion during the communication with our team. ****** *****, as Director of Operations, does have the authority to assist with customer concerns, but contractual terms require formal agreement to adjust inventory and pricing.
  We take allegations of fraudulent practices seriously and assure you that Swift ************************************************* operates under strict compliance with industry regulations.