Reviews

Review Details

• Review fromSidney J

  Date: 09/10/2025

  5 stars
  Moving my office was stress-free thanks to Enzo. They coordinated everything perfectly, from packing electronics to arranging furniture in the new space. Their calm and professional manner really stood out and made the whole experience easy. 

• Review fromDaniel K

  Date: 09/09/2025

  5 stars
  Moving day was a lot calmer thanks to *******. They checked in regularly, made sure fragile things were double-wrapped, and stayed upbeat even during heavy lifting. That positive attitude helped keep my stress low.

• Review fromPaul M

  Date: 09/08/2025

  1 star
  On July 15, 2025, I was contacted by **** ****** who initially provided me a quote $2258.48 for which I paid a deposit of $905.00. I contacted **** and informed him Swift Shift has a reputation for fraudulent misquoting services. **** never responded. I got a call from ****** *****, Director of Operations and advised her the inventory was incorrect: on July 17, 2025, I sent ****** the correct inventory. Today, September 08, 2025, I received a call to review my inventory: I was charged an additional $1050 as the agent was insistent that my concerns for being misled had no merit because what mattered is what was on the contract and asserted ****** ***** had no authority to change the list. Swift Shift is a scam and should be investigate for fraudulent practices.This company does deserve a one rating.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Thank you for sharing your concerns. We understand how important accurate inventory and transparent communication are to a smooth moving experience.
  Regarding your situation, our quotes are based on the inventory provided at the time of booking. While we strive to accommodate updates, any changes must be formally documented and reflected in the signed contract to ensure clarity for both parties. This helps prevent misunderstandings and ensures the correct resources are allocated for your move.
  We regret if there was any confusion during the communication with our team. ****** *****, as Director of Operations, does have the authority to assist with customer concerns, but contractual terms require formal agreement to adjust inventory and pricing.
  We take allegations of fraudulent practices seriously and assure you that Swift ************************************************* operates under strict compliance with industry regulations.

• Review fromMelanie T

  Date: 09/08/2025

  1 star
  What started as an affordable moving solution quickly became a nightmare of hidden fees, poor communication, and accountability issues.Swift Shift initially provided a competitive estimate that was significantly lower than other companies I contacted. After paying the required non-refundable deposit to "secure" my moving date, the real problems began.On moving day, the actual movers (who, I later learned, were from a completely different third-party company) arrived and immediately informed me that the price would be nearly double the original estimate. They cited additional charges for stairs, distance from the truck, packing materials, and various other fees that were never mentioned in the initial quote. With my belongings already loaded and limited options available, I felt forced to pay the inflated price -- how can you back out on moving day? Tenants were moving into my apartment two days after my moving day. Swift Shift knows this is typically the case and exploit it.Once the move was underway, getting any information about my shipment became nearly impossible. Phone calls went unreturned and when I did get through, I was hung up on. I was promised delivery dates came and went without explanation, and when I did manage to reach someone, they seemed to have no knowledge of my specific situation. The lack of tracking information and constant delays were absurd.What Swift Shift doesn't make clear upfront is that they operate as a broker, not a moving company. Swift Shift points fingers at the third-party movers, while those movers claim they're just following Swift Shift's instructions. Swift Shift was unresponsive to my calls and emails about insurance information. Moving is stressful enough without dealing with misleading, predatory business practices and poor customer service. While *********************************************'s estimates may be attractive, the hidden costs, lack of communication, and accountability issues make them a company to be avoided.

  Swift Shift Van Lines L.L.C.

  Date: 09/16/2025

  Thank you for sharing your experience. We understand how stressful moving can be, and we regret that your experience with Swift ************************************************* did not meet your expectations.
  As a licensed moving broker, we coordinate moves through vetted third-party carriersa common industry practice clearly disclosed during booking. Estimates are based on the inventory provided and certain fees, such as stairs or packing materials, may apply depending on the specific circumstances of each move. We strive to communicate these details upfront and apologize if this was not clear in your case.
  We also regret the difficulties you experienced with communication and tracking. Providing timely updates and support is very important to us, and we are reviewing our processes to improve in these areas.

• Review fromDamon H

  Date: 09/08/2025

  5 stars
  I relocated long-distance, and everything went smoothly. My belongings arrived on schedule, without a scratch, and the movers kept me informed throughout. Their reliable updates and careful work made me feel completely confident in the service.

• Review fromMichael E

  Date: 08/28/2025

  5 stars
  I moved into a smaller space and was worried about fitting all my things, but the movers helped me arrange the furniture, so it worked perfectly. They were patient, gave suggestions, and never rushed me. Everything was handled with care from start to finish. It made the downsizing process so much easier to handle.

  Swift Shift Van Lines L.L.C.

  Date: 09/06/2025

  Thanks so much! Glad we could help with your move!
  

• Review fromLeslie R

  Date: 08/26/2025

  5 stars
  ***** was very polite, understood what I needed to know, found the answer and called me back right away. ***** was great. Hoping my move date goes as planned.

  Swift Shift Van Lines L.L.C.

  Date: 09/06/2025

  Appreciate the kind wordshappy we made your move smooth!

• Review fromJeffrey G

  Date: 08/25/2025

  5 stars
  My move involved transporting a bunch of art supplies and canvas pieces from my apartment to a live-work studio. Swift Shift Van Lines L.L.C. didn't rush through it. They asked questions about what needed extra padding and which boxes shouldn't be stacked. It meant a lot that they took time with things that weren't expensive, just important to me. Everything arrived clean, safe, and ready to unpack with zero hassle.

  Swift Shift Van Lines L.L.C.

  Date: 09/06/2025

  We know moving can be stressful, so we're really glad we could make it easier for you. Thanks for the kind words!

• Review fromDawn W

  Date: 08/23/2025

  5 stars
  My experience with Swift shift has left me feeling supported and cared for in a time of the people and uncertainty.Emilys attitude of going above and beyond for the customer has been a reality in my move. I have counted on them and will continue to do so.

  Swift Shift Van Lines L.L.C.

  Date: 09/06/2025

  Your support means everything to us. Thanks for letting us be part of your moving journey!

• Review fromSeth R

  Date: 08/23/2025

  5 stars
  I said I would post review if you guys came through and you more than delivered! I almost was taken advantage of by another company trying to overcharge me. Swift ************************************************* gave me additional storage, worked a payment plan, saved me a ton of money and got my things to me in perfect condition all the way from LV to **. I had to change my dates due to illness and they had no problem taking care of me. You guys are professional, kind and care. Thanks again

  Swift Shift Van Lines L.L.C.

  Date: 09/06/2025

  Thank you! Were proud to have such a friendly and professional team. Glad they made your move a positive one!