Reviews

Review Details

• Review fromCharlene B

  Date: 10/28/2024

  1 star
  They are not upfront and honest about the services provided for the fees. They are not a van line, but a broker who gets paid a hefty fee to broker a deal for an actual driver. They gave us a price for a move from *********** to *******, and told us the price could not change by **** rules. Once the initial payment cleared, they never responded to any issues. I had no idea a totally different company would call to confirm our move. I was wondering if it was a scam at first because I did not know Arena Van LinesI only did business with Swift ************************************************** The wrong size truck showed up, we were charged extra because (by the drivers estimate), Swift Shift did not make an accurate estimate. Then we were told we could give our building the move in date of 10/25/24 to hold the dock. A day before the move in I ********** to hear they cant move us until the 26th of October (which caused problems for the building). On the 26th the movers showed up with a truck that was too big for the dock. They told me we would have to pay extra for Long Haul since that could not drive up to unload at the dock, or extra to put our belongings in storage, or extra to have our belongings transferred to a smaller truck. On top of it all, the employees handling business in the offices were rude and poorly trained for dealing with customers. It was a serious money graba bait and switch operation.

• Review fromRobert c

  Date: 10/21/2024

  1 star
  Very disappointing and felt I was lied to.I was told they were not a broker and I would have delivery in 7 to 10 days.They turned my shipment over to MAP Moving and ********** has been 14 days and neither Swift or MAP will give a definite date of delivery.Also MAP increased the cost by over ****** at time of pick up when load was verified a couple days earlier with Swift I am seeing really bad reviews on MAP and now worried on delivery and damage.

• Review fromMike R

  Date: 10/18/2024

  1 star
  We schedule a move with Swift ************************************************* (*******). We did 3 estimates for weight quotes, and all came in at 584 **. They subbed the job to *********************************** (NJ). They arrived in a Penske 26-foot truck with 1/2 load already inside truck. During the loading process, one of the movers saw I was military. He said this crew is ripping you off over inflating your space. At the end of loading, they closed the truck and said we owed them more than double of estimated weight. I said how is that possible? I asked to see the new space on truck and why was everything laid horizontal vs vertical to save space. He said I could dispute the weight upon arrival per the number of lines in truck and not now. Upon arrival of a 53' truck, we had 7 lines. There were 6 loads on the truck and 3 were delivered. We had basically 1/6 of the truck. The total cubic feet for a Penske truck is 3820 cf. They charged us 1350 vs 584 cf. I requested a refund of $2372.50. They said they calculated the ** at 198 per line. I called ****** and they said it was 64 ** per line. They offered $200 for a fuel rebate. We did not have the opportunity to verify space when loaded or see the truck lines. Swift Shift (Broker) said they would investigate, and over inflating estimates was would not be tolerated. They have been silent. I asked for the bill of lading from Reliable for the entire weight charged per the 6 loads to see if it outweighed the capacity of the truck and they refused. They now refuse to deal with the issue atter I asked for the total weight of truck. I have pictures and videos of everything as well as emails asking for a claim as I was told by loading driver I could do. Reliable has not honored any claim of estimated vs actual space and Swift ************************************************* wont take my calls or answer why this is happening now. I have pictures and video of space of truck used upon delivery if need to see. Do NOT USE this COMPANY! Its a Bait and switch operation. Federal complaint filed.

• Review fromDouglas D

  Date: 10/17/2024

  5 stars
  ****** made quick work of the bulky boxes filled with books and didnt complain once about the weight. It was a huge relief!

  Swift Shift Van Lines L.L.C.

  Date: 04/21/2025

  Happy to hear our team was able to relocate all of your books safely!

• Review fromTonya G

  Date: 10/16/2024

  1 star
  If they could get no stars, that's what they deserve!! They under estimate your costs and say there's no way to fix it. The people they employ don't know what they are talking about. Everything I was told was a big lie!! Then say we'll it's on the paperwork you're signed. Of course I will read the pages and pages of fine print. When asked for the breakdown of everything. "No it was simple, there's no extra costs and we will pick up everything, no worries". All I've been hearing from the subcontractors are "we can't go that", or "they only put down this many cubic square footage and you have way over that!!" And the manager ******, was no help!! They don't try to make it right. Half of the items, that I discussed with the broker, had to be listed. I said bedroom sets and the items in the complete bedroom sets, now they are not listed individually, so its not accounted for. WHO HAS A BEDROOM SET WITHOUT MATTRESSES? They don't deserve to be in business!!

• Review fromLeslie H

  Date: 10/15/2024

  1 star
  The worst. ************** ******** customer service. Just rent a truck. Save your money. The quote was *******. Ended up costing 4000. Broke so many things. Things that cannot be replaced. And, they kept some of my boxes. My clothes and pictures of my children. They suck!!

• Review fromBryan M

  Date: 10/14/2024

  1 star
  1. Lied about the date our items would arrive. We were told 7-10 days from the date that the items were picked up. It arrived about 30 days later. We had to live in the new apartment with nothing for almost a month. We had to spend hundreds of extra dollars just to buy everyday items to get us by. 2. Lied about extra hidden fees. We were told many times that there would be no elevator fee or long distance carry fee, for which the movers ended up charging us $275 for when they dropped our stuff off.3. Movers themselves were complete pieces of ___. When I asked why we should have to pay the fees when we were told there were none, he berated me about not paying and threatened me that he would go exchange the truck for a U-haul for an extra $400. He was constantly screaming at me, especially when I asked to read what he was making me sign. At one point, he had to make sure that I wasn't recording him secretly with my phone (because he knew what he was doing would've gotten him fired). He also made sure to mention to me that the signatures on any of the documents I've signed don't actually matter because he works for a QUOTE ******* mouse" joke of a company. I was very close to calling the police because of how hostile they were. And by the way, there's no option to stand up for yourself... since they have your stuff. At the end, they drove away without any goodbye or thanks or anything. Probably because if they did say goodbye to anyone they'd eventually get what they deserve.4. **************** **** throughout this whole process were absolutely no help, despite the fact that in our contract it stated that they will "act on behalf of the customers." Our useless customer service *** thought it was adequate to cite the result of a ****** search to explain why our items were a month late instead of citing our actual contract that we signed. In short, stay as far away from this disgrace of a company as you can. Complete scam run by terrible people.

• Review fromSteven L

  Date: 10/14/2024

  5 stars
  The movers were really competent. We had the pleasure of working with Wilson and Davis; they were very kind and attentive and performed an excellent job. Keep up the good work.

  Swift Shift Van Lines L.L.C.

  Date: 04/21/2025

  Glad to hear ****** and ***** did an amazing job, we aim for a great experience! 

• Review fromKimberly P

  Date: 10/12/2024

  1 star
  PLEASE READ IF YOU DON'T WANT TO BE ROBBED!!! If I could give a zero I certainly would. This business is very deceitful just as Budget is. Budget doesn't advising that they are a broker they were seen on the budget long distance website which has a very well known reputation. They aren't any way affiliated with Budget whatsoever nor does Budget take ANY responsibility for not monitoring businesses that posted on their website!! This business is not a moving company, they're a broker. They never provided any services and will not refund my $932. The bank stated because banking info was provided they can only request and company denied. Although companies aren't allowed to keep money if services were never rendered, it would take hiring an attorney to fight this. BEWARE OF ANY AND ALL LONG DISTANCE MOVERS.. SAME SORT OF SCENARIO occurred with PRIME VAN LINES. Brokers used in part of the *** however when they're looked up, they only have 1 truck. I am a 55-year-old and ended up packing, loading and shipping my belongings from ** to **. ANOTHER IMPORTANT FACT.. BROKERS TYPICALLY CHARGE price (Deposit) as a service charge for arranging the agreement and you end up paying even more... PLEASE BE VERY VERY CAREFUL!!!

• Review fromRyan B

  Date: 10/12/2024

  1 star
  Frauds. Liars. Will promise anything over the phone to get you to sign for the move by granting steep discounts. Theyll tell you its fully refundable if you decide to cancel after many days. Then, when you cancel, they wont refund you and tell you the service was already provided. Very rude customer service that will yell at you. Ensure you work with your bank to get your money back. Time to put these jokers out of business.