Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

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  Safe Home Security, Inc.

  5900 Royal Coach Ct Raleigh, NC 27612-7404

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  Safe Home Security Services Baltimore

  6306 Belair Rd Baltimore, MD 21206-1810

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  Safe Home Security Inc

  PO Box 502862 Saint Louis, MO 63150-2862

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  Safe Home Security, Inc.

  PO Box 1656 Sandy, UT 84091-1656

Review Details

• Review fromWill F

  Date: 05/28/2024

  1 star
  Scam. Auto renewed and ignored my cancellation requests and I’m now having to fight their collections department.

• Review fromPEARLIE M

  Date: 05/09/2024

  1 star
  we were not aware of the contract being for 5 years when the young man came around to the neighborhood but we were initially told that the unit would be maintain and monitored by safe home over the contract period at that time my husband was working we set up an automatic withdrrawal for the service from our account we never missed a payment. then the unit failed we call for service and discovered we had to pay for the repairs and financially we could not afford repairs . at this time our income had change we informed them we no longer could continue with contract . they offer to repair unit and extend the contract for an additiionally 3 more years we told them we to not wnat to add any more years to this contract. they continued to bill us for a broken system that did not work and could not be monitorded but they have charge us for almost 10 months for service that we are not receiving. so they continued to bill us monthly for broken system. they continued to call we explained that we did not want contract with any more years. so in checking my credit history they have applied it to my credit profile with equifax,esperian making credit impacted for non payment of a unit that no longer work or being monitored we could not get them to understand the situation we did not wnat to add any more years.

• Review fromAndraya E

  Date: 05/07/2024

  1 star
  Absoutely horrible service. I renewed my contract - HUGE MISTAKE - and within a year, the equipment failed and they are now telling me that I have to pay for it to be replaced and that it is not covered by my completely overpriced monthly service fees. They are nearly impossible to get ahold of and especially difficult if you are on the west coast as they only operate on east coast hours even though they are monitoring your security. So when you have concerns because something fails, it is very difficult to get in touch with the anyone to resolve the issue. I tried to escalate the concern and the help nummber listed on the contract goes to a medical device company! This is an absolute scam and I will be contacting a lawyer.

• Review fromMichael J

  Date: 05/06/2024

  1 star
  Stay away from Safe Home Security if you don't want to get ripped off.
  My mother is sellng her home, and SHS will not let her out of her contract without paying an exorbitant lump sum to cancel the contract.
  These folks are serious gangsters. It is obvious that they have lobbyists in DC to bribe our "representatives" to allow them to collect payment when a person does not reside in the home any longer, and does not require SHS's services. Talk about Jedi mind trick?
  The only other option is for my mother to employ the SHS security system in her caregiver's home. The cargiver already has a security system, and does not need SHS's system, so my mother is stuck.
  SHS offered a two month discount to my mother if she provides SHS with the name of the buyer of my mother's home. I told the SHS Rep. that I would do no such thing, because I don't want the buyer of my mother's home to get ripped off by SHS. The audacity of them trying to use my mother as an agent for them. Give me a break...
  Isn't it ironic that the buyer of my mother's home would be charged a higher monthly fee than my mother is currently paying?
  I want a business that will allow me to continue to charge customers after they no longer need my firm's services. Talk about corrupt? Safe Home Security Systems is the poster child for corruption.
  Stay as far away from these thugs as you can.
  ******* **
  

• Review fromSheree L

  Date: 04/30/2024

  1 star
  Elder ABUSE!!! This company has taken advantage of my elderly parents. They had no idea what they were signing. So now they are locked into a 5 year contract, Who does that? When we call to cancel and confront the issue they say they can't do anything about it since my parents signed. Elders don't deserve to be bullied by businesses or anyone. And to take advantage of them is awful. We will definitely contact our lawyer.

• Review fromRose V

  Date: 04/29/2024

  1 star
  We signed up on a month-to-month basis, not planning on staying at the residence more than another year or two. We kept the "service" for about a year and half, then my daughter got cancer. Times got hard and we needed to tighten up on unnecessary expenses. We called to cancel, in 2019 and were TOLD we were on a 5 year contract. We demanded proof of the signed contract. Of course, we knew there would be none. We pressed the issue and stopped making any payments. They directed us to put the cancellation in a letter, which we did. We thought it was resolved, when it suddenly appeared on my daughters credit report. By this time she was already moved from that residence. We wrote a "Cease and Desist" letter and we reported the fraud. It was removed from her credit report. This has continued for 5 years until about 2 months ago, after we filed fraud with California and Connecticut department of justice and consumer affairs, in addition to the BBB in both states. This company has already been indicted, prosecuted and fined for their multiple instances of fraud in their home state. California is next! :D

• Review fromBrian H

  Date: 04/20/2024

  1 star
  The salesmen told me that after i pay $76 for one year, I would only paying $10 and they are still charging me $59.99 plus $10, every month. They are still charging me ever month... i have not used their junk fir 2 yrs and they still trying to charge me for a $952.49 (as we speak)...

• Review fromHeather S

  Date: 04/12/2024

  1 star
  Negligence, safety hazards, no repair for over a year, and horrendous customer service.

• Review fromRoger S

  Date: 04/04/2024

  1 star
  Rip off. No contract given to me. Sales person stated that I could cancel any time. I tried canceling in two months. Did not have any contact information. After six months, I got billing on credit card and called and tried canceling and they stated I could not cancel after six months. I have disconnected the system and they’re still charging me after I’ve had numerous notifications to cancel, it has been three years and I’m still being charged

• Review fromMichael S

  Date: 04/03/2024

  1 star
  We bought a subscription to ***** ******** Home Security with our new build, and they turned around and sold that service to Safe Home Security. It was a scam from the beginning, and Safe Home Security would not let us out from the contract we never signed with them without paying the termination fee. They were horrible to deal with and took every opportunity to string the process out. As for the product itself, when a false alarm would be triggered they never called as most companies would do. Not worth a dime of your money or a minute of your patience.