Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

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  Safe Home Security, Inc.

  941 Moosic Rd Old Forge, PA 18518-2034

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  Safe Home Security

  2969 Irving St Riverside, CA 92504-4268

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  Safe Home Security Svc

  8810 Pennsbury Pl Rosedale, MD 21237-3929

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  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

Review Details

• Review fromEsther A

  Date: 06/12/2024

  The WORST company ever. Cancelled my contract years ago due to horrible service ( wanted me to wait 3 weeks for a repair) and still getting billed and harassed for not paying their ridiculous made up bill. The company is unethical and a disgrace to the industry. They should be shut down as a business.

• Review fromNancy D

  Date: 06/10/2024

  We are seniors and needed outside cameras reset. First person quoted $190. We are on fixed income. Contacted customer service and Julio said $90 or take out additional $15 a month warranty. Took out warranty and was told someone would contact me in a few days. That was last Tuesday. Have sent emails to Julio but no response. I think we were scammed

• Review fromMary B

  Date: 06/07/2024

  Auto renewed and ignored my cancellation requests and I’m now having to fight their collections department. Even though they stated that the contract was cancelled. They never came to replace faulty parts, and still wanted to charge for it. Vey very hard to get a hold of anyone for resolving the issue. When you finally do, Promises are made to be sure to fix situation and nothing gets done.

• Review fromDylan R

  Date: 06/06/2024

  Billed me for 5 consecutive months after my contract was paid off by adt and taken over and continued to calll me every morning from different numbers wanting payment

• Review fromSharon D.

  Date: 06/03/2024

  Terrible customer service! This company is completely reluctant to settle any issues related to the contract. They just want the money. I’m extremely sorry that I ever signed the contract under them. The contract was signed while I was under medical care for an AVM that required brain surgery. I was completely taken advantage of by the sales person Sam Shroder. I’m so disappointed ??

• Review fromRoxy S

  Date: 05/31/2024

  This company is terrible, i tried to help my mom cancel and was otp with 3 different people telling me 1 i owe $4000 the next told me there is no possible way i can terminate my contract early even if i pay the $4000 and the 3rd stated i owe $5000
  The sales rep that signed me up told me there is no contract and when i want to cancel ill pay a “small termination fee” and send the equipment back in.
  Im willing to pay even $2000 to get out of this terrible service but not $5000
  Any help?

• Review fromDorothy W

  Date: 05/30/2024

  I have not had service from safe home security for almost 10 years and they are contacting sending me a bill that increase $10 every time they send it. The company is extremely crooked they will sign you to a five year contract without your permission. I’ve been living in apartments for two years. I owe them nothing their service is horrible and unethical.

• Review fromWill F

  Date: 05/28/2024

  Scam. Auto renewed and ignored my cancellation requests and I’m now having to fight their collections department.

• Review fromPEARLIE M

  Date: 05/09/2024

  we were not aware of the contract being for 5 years when the young man came around to the neighborhood but we were initially told that the unit would be maintain and monitored by safe home over the contract period at that time my husband was working we set up an automatic withdrrawal for the service from our account we never missed a payment. then the unit failed we call for service and discovered we had to pay for the repairs and financially we could not afford repairs . at this time our income had change we informed them we no longer could continue with contract . they offer to repair unit and extend the contract for an additiionally 3 more years we told them we to not wnat to add any more years to this contract. they continued to bill us for a broken system that did not work and could not be monitorded but they have charge us for almost 10 months for service that we are not receiving. so they continued to bill us monthly for broken system. they continued to call we explained that we did not want contract with any more years. so in checking my credit history they have applied it to my credit profile with equifax,esperian making credit impacted for non payment of a unit that no longer work or being monitored we could not get them to understand the situation we did not wnat to add any more years.

• Review fromAndraya E

  Date: 05/07/2024

  Absoutely horrible service. I renewed my contract - HUGE MISTAKE - and within a year, the equipment failed and they are now telling me that I have to pay for it to be replaced and that it is not covered by my completely overpriced monthly service fees. They are nearly impossible to get ahold of and especially difficult if you are on the west coast as they only operate on east coast hours even though they are monitoring your security. So when you have concerns because something fails, it is very difficult to get in touch with the anyone to resolve the issue. I tried to escalate the concern and the help nummber listed on the contract goes to a medical device company! This is an absolute scam and I will be contacting a lawyer.