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Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Home Security, Inc. has 33 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 223 Customer Reviews

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    Review Details

    • Lonni Y

      Date: 10/03/2025

      We have been trying to cancel for a year now! Beware of this company. We were told after 1 year of service that our monthly fee would drop to $50. That was over 4 years ago. We have called numerous times and they give us the run around. We have been paying $99 monthly for years. I have sent emails, letters, calls. We are to the point now that we are going to turn them in as fraudulent to our bank.

    • Melissa B

      Date: 10/02/2025

      We sold our home, we used Safe Home Security and told them we need to disconnect service. They informed us we would need to buyout our contract an we needed to submit proof of sale of our home. Its been 60 days with multiple attempts an multiple documents sent as they claim to never receive them. Now they want to charge late fees. We have asked for the pay out over an over an get no where. Don't use their service an surely dont sign any contracts. They do not honor anything

    • William W

      Date: 09/14/2025

      Great Value and beyond professional! They went beyond to help me get connected to their monitoring system and it cost HALF THE PRICE! Amazing Value!

    • Dennis N

      Date: 09/09/2025

      I have no idea how this company is still in business. They are horrible and predatory. DO NOT USE THEM!

    • Austin P

      Date: 09/03/2025

      Worst security company to deal with. I was supposed to be on a month to month contract , but instead ended up being on a 4 year contract. I am paying for a warranty and can even get equipment repaired or replaced. I regret ever getting this security system!

    • Cheri B

      Date: 08/26/2025

      NO!! Pay 3 X more for 24 hour monitoring service than other reputable alarm systems. AND we are not being monitored. Our alarm goes off. We get an immediate computer generated text “to respond to if we need help”. If you don’t respond, nothing happens!” Yes! Read that again.

    • Michellae B

      Date: 08/26/2025

      Do not do business with this company. They do not follow through with anything. The "buyout " they were supposed to do went to collections because they "dropped the ball " . Absolutely surprising they are in business. After 7 months of back and forth were out 400 dollars had to switch security again and fighting collections.

    • April N

      Date: 08/24/2025

      I called in February to to see when I can cancel my service. Safe home told me that I could cancel in September is when my agreement was up. The representative tried so hard to get me to sign another contract for another year and I told them no and she kept on saying well we can give you one month free we can change batteries for you we could come out and check with everything we could work right and I said no I want to cancel it in September. So in August I called to see when I can cancel in September my contract they told me on the phone that they signed me up for another you I said what I said I want out of that contract she says well you can't we always signed you up for another you. Then one of the representatives told me that I had to email to this cancellation write a letter to cancel but good luck. I told her give me a right written address too so I can send the letter that way too. so I emailed them back in August 8th I the email came back and says a representative will be getting back to you did not hear nothing from them. So I wrote a certified letter to them almost 2 weeks ago and told them I want to cancel and to stop payment of my automatic payment withdrawal. And please respond within five business days like I said it's been 2 weeks have not heard a word from nobody.

    • Pearl J

      Date: 08/21/2025

      I wish I did not have 2 leave a star at all! I have requested cancellation & my request have been ignored! They have threaten me & told me if I cancel they will give me a bad credit rating & report 2 my home owner insurance company that I no longer have a home security system so that I will lose my discount!
      This company does not care about customers! They only care about money! Their equipment does not work & their customer service representatives r rude & will try 2 intimidate u!
      This company is definitely not recommended!!!!!!!!!

    • Claudia A

      Date: 08/19/2025

      I had to move and Safe home wanted to charge me to reinstalled the panel and cameras, which we already did at the new home, all we needed the company to come out and sync the wifi etc. they are very rude, no professionalism what so ever. Will never ever get a contract with them, in the contract did not say that there was a $200.00 dollar fee to install the panel if we ever moved. I give this company zero stars. Run from them.

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