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Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Home Security, Inc. has 33 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 223 Customer Reviews

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    Review Details

    • William W

      Date: 09/14/2025

      Great Value and beyond professional! They went beyond to help me get connected to their monitoring system and it cost HALF THE PRICE! Amazing Value!

    • Dennis N

      Date: 09/09/2025

      I have no idea how this company is still in business. They are horrible and predatory. DO NOT USE THEM!

    • Austin P

      Date: 09/03/2025

      Worst security company to deal with. I was supposed to be on a month to month contract , but instead ended up being on a 4 year contract. I am paying for a warranty and can even get equipment repaired or replaced. I regret ever getting this security system!

    • Cheri B

      Date: 08/26/2025

      NO!! Pay 3 X more for 24 hour monitoring service than other reputable alarm systems. AND we are not being monitored. Our alarm goes off. We get an immediate computer generated text “to respond to if we need help”. If you don’t respond, nothing happens!” Yes! Read that again.

    • Michellae B

      Date: 08/26/2025

      Do not do business with this company. They do not follow through with anything. The "buyout " they were supposed to do went to collections because they "dropped the ball " . Absolutely surprising they are in business. After 7 months of back and forth were out 400 dollars had to switch security again and fighting collections.

    • April N

      Date: 08/24/2025

      I called in February to to see when I can cancel my service. Safe home told me that I could cancel in September is when my agreement was up. The representative tried so hard to get me to sign another contract for another year and I told them no and she kept on saying well we can give you one month free we can change batteries for you we could come out and check with everything we could work right and I said no I want to cancel it in September. So in August I called to see when I can cancel in September my contract they told me on the phone that they signed me up for another you I said what I said I want out of that contract she says well you can't we always signed you up for another you. Then one of the representatives told me that I had to email to this cancellation write a letter to cancel but good luck. I told her give me a right written address too so I can send the letter that way too. so I emailed them back in August 8th I the email came back and says a representative will be getting back to you did not hear nothing from them. So I wrote a certified letter to them almost 2 weeks ago and told them I want to cancel and to stop payment of my automatic payment withdrawal. And please respond within five business days like I said it's been 2 weeks have not heard a word from nobody.

    • Pearl J

      Date: 08/21/2025

      I wish I did not have 2 leave a star at all! I have requested cancellation & my request have been ignored! They have threaten me & told me if I cancel they will give me a bad credit rating & report 2 my home owner insurance company that I no longer have a home security system so that I will lose my discount!
      This company does not care about customers! They only care about money! Their equipment does not work & their customer service representatives r rude & will try 2 intimidate u!
      This company is definitely not recommended!!!!!!!!!

    • Claudia A

      Date: 08/19/2025

      I had to move and Safe home wanted to charge me to reinstalled the panel and cameras, which we already did at the new home, all we needed the company to come out and sync the wifi etc. they are very rude, no professionalism what so ever. Will never ever get a contract with them, in the contract did not say that there was a $200.00 dollar fee to install the panel if we ever moved. I give this company zero stars. Run from them.

    • Jessie G

      Date: 07/27/2025

      I started service with Safe Home Security in 2019. Twice in 2 years, my alarm was triggered and the police department was never notified. When I called customer service, a woman answered quote, "WHAT DO YOU WANT?" I could hear children in the background yelling. Obviously a work from home employee. When I asked if this was Safe Home, she replied, "Oh, what can I do for you?" I told her my alarm was triggered and she said it did not show on her end and then she hung up abruptly. Then in May of 2022, we had safe home send a technician out because the key pad quit working, causing the alarm to trigger again. Police were notified that time. The technician said the motherboard was burned out and needed replaced. He called his work place, Safe Home, and told them we needed a new motherboard. He had them on speaker phone so we could hear. The person on the other end said they were NOT replacing the board and that we, the customer would have to replace it. We immediately notified Safe Home by Phone and by letter to cancel service immediately since it was no use to us having a system that didn't work. We were told by Sara and Tara on separate occasions that service had been cancelled, but we are still receiving billing twice a month since May of 2022, (3 years after service was cancelled.)
      NEWS CAST FROM MARCH 8th 2022.
      Attorney General William Tong and Consumer Protection Commissioner Michelle H. S****** announced today the filing of a $5 million stipulation judgment against Safe Home Security and its president David Roman after the Middletown-based company repeatedly failed to comply with court-ordered consumer protection measures.
      “Families turned to Safe Home Security to safeguard their homes, and the company failed them. We have heard from hundreds of angry consumers who were locked into bad contracts and left with broken and poorly installed equipment.
      I want the billings to STOP and an apology from the company. 3 yrs. is egregious

    • Tommy B

      Date: 07/11/2025

      This company has misrepresented the contract, sold defective products and then charged me for their services. After repairing a problem they changed my contract and went up on their price. I wouldn't recommend them to anyone.

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