Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safe Home Security, Inc. has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security Services Baltimore

  6306 Belair Rd Baltimore, MD 21206-1810

• 

  Safe Home Security Svc

  8810 Pennsbury Pl Rosedale, MD 21237-3929

• 

  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

• 

  Safe Home Security, Inc.

  2300 N Broadway St Pittsburg, KS 66762-2841

Review Details

• Review fromLinda S

  Date: 11/04/2025

  I had a representative come to my door saying they were from ****** my alarm service and needed to check my system saying it was out dated and needed to be replaced. Then next thing I was signing a contract with a different alarm system. Now am paying for both alarm systems.

• Review fromMatthew D

  Date: 10/21/2025

  We just moved out of our home with SHS services. Upon request to close the account, we were informed that they require 60 day written notice, and that my contract does not terminate for 5 years. In addition, they do not issue refunds for partial usage. I clearly remember my conversation with the company when I renewed the services, and we did NOT sign up for a 5 year service plan.
  They suggested I should continue to use them at our new home and purchase all of the new equipment we would need. When I was transferred to accounts retention, the customer representative was rude and argumentative and did not want to transfer me to another representative. Now we are stuck with a plan that we do not need and with a company that I would never recommend anyone do business with in the future.

• Review fromNancy C

  Date: 10/17/2025

  Avoid at all cost!
  Signed a 5 year contract and payed in full for 5 years. When I tried to cancel, after the 5 years, they said they had renewed my contract automatically, without my consent.
  After numerous phone calls, emails and a handwritten letter, they still wouldn’t cancel!
  Worst company ever!

• Review fromTracy P

  Date: 10/16/2025

  I had an account with safe home security for 6 years and recently moved, it's been over two months of me being in constant contact (calling, texting & emailing) and still my account hasn't been cancelled. I even sold the house it's installed in and it's still set up in that house with the new owners.
  I was told that they filed the cancellation one day then just now am told it was really filed weeks later so they cannot escalate the claim yet. (needs to be filed for 30 days)
  Additionally - I called multiple times today from the same number I've always used with no answer, then directly after calling on my cell I called from my work phone and he answered immediately.
  Feels like they are trying to do anything they can do to avoid people cancelling. Also - you never receive renewal information, and you have to cancel before your yearly renewal starts - if you cancel during your "contract" you owe 90% of the remainder - which I said I was ok with and am currently just waiting on the invoice for this reminder amount - it's been 70 days since I first reached out about cancelling and still - nothing.
  I would never recommend this company solely based on the cancellation policy and issues I've been having.

• Review fromLonni Y

  Date: 10/03/2025

  We have been trying to cancel for a year now! Beware of this company. We were told after 1 year of service that our monthly fee would drop to $50. That was over 4 years ago. We have called numerous times and they give us the run around. We have been paying $99 monthly for years. I have sent emails, letters, calls. We are to the point now that we are going to turn them in as fraudulent to our bank.

• Review fromMelissa B

  Date: 10/02/2025

  We sold our home, we used Safe Home Security and told them we need to disconnect service. They informed us we would need to buyout our contract an we needed to submit proof of sale of our home. Its been 60 days with multiple attempts an multiple documents sent as they claim to never receive them. Now they want to charge late fees. We have asked for the pay out over an over an get no where. Don't use their service an surely dont sign any contracts. They do not honor anything

• Review fromWilliam W

  Date: 09/14/2025

  Great Value and beyond professional! They went beyond to help me get connected to their monitoring system and it cost HALF THE PRICE! Amazing Value!

• Review fromDennis N

  Date: 09/09/2025

  I have no idea how this company is still in business. They are horrible and predatory. DO NOT USE THEM!

• Review fromAustin P

  Date: 09/03/2025

  Worst security company to deal with. I was supposed to be on a month to month contract , but instead ended up being on a 4 year contract. I am paying for a warranty and can even get equipment repaired or replaced. I regret ever getting this security system!

• Review fromCheri B

  Date: 08/26/2025

  NO!! Pay 3 X more for 24 hour monitoring service than other reputable alarm systems. AND we are not being monitored. Our alarm goes off. We get an immediate computer generated text “to respond to if we need help”. If you don’t respond, nothing happens!” Yes! Read that again.