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Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Home Security, Inc. has 33 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 216 Customer Reviews

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    Review Details

    • Karen R.

      Date: 01/19/2023

      Safe Home Security Inc. are the worst scammers. Representative visit Home under ****** ******** company name and sold me 36 MTHS contract with ***** **** ********** *** on 02/26/2020 expiration of 02/26/23. Payments monthly $69.99. On 01/14/2021 I received emailed DocuSign because 02/26/2020 contract was missing my signature due to their error. But yet they received all payments under another company name Safe Home Security Inc. I called today to make final payment for January and February 2023. But Representative tells me that I must 90% of pay out since I signed on 01/14/2021. I disagreed with the amount she emailed me. If I don't pay they will automatically renew my contract for another 36ths. Homeowners need not to do any kind business with them. Please run the opposite direction if they come knocking on your door.

    • Ernesto C

      Date: 01/18/2023

      SHS is a negative -1 star company. I have been with them for almost for 10 years and every year the customer service gets worst and worst. Now that my system is obsolete because of the current G3 cellular upgrade, I called to cancel my service. The customer service rep told me to email a cancellation letter. Well I did two weeks prior to my billing date and auto renewal and have gotten no response but the billing continues. I reached the customer service rep via text and they are telling me it could take up to 30 to 60 days. WHAT A SCAM! Since when does it take that long to cancel anything. I should not have to pay 2 to 3 billing cycles for an alarm system that does not work due to their incompetence of being to cancel my contract in a reasonable time. What a way to treat a loyal customer! As a consumer, I believe it is unethical to deliberately trap unsuspecting customers into unwanted services that they are not even providing. I hope the increasing number of people saying the same complaint will bring about some much needed oversight. I plan on calling my bank to cancel payments to this misleading fraudulent company cause I can see where this is going.

    • Tobais P

      Date: 01/17/2023

      Worst security company ever and they do not try and hep they're clients out at all. My services has been down more then 6 months and no one still hasn't came out to fix and resolve any of my issues.

    • Shawn W

      Date: 01/09/2023

      Worst security system I ever had. Bad business. You call to speak to someone they don’t answer you call and they don’t call you back..

    • Gary A

      Date: 12/23/2022

      This is the worst security system I have ever had. The system went down the day after thanksgiving and still does not work It has been a month since I have had any security. I cannot use my panel. I have called twice a week since the 26th of November. They keep telling me a tech will call to schedule a time to come out, and they continue to get paid monthly. I'm paying for a system that does not work. If I could give zero stars I would. This company is a joke.

    • Dorothy K

      Date: 12/17/2022

      If I could give a negative star, I would. I have an issue with a motion detector, and they will not assist until I renew my contract early. Tech was scheduled and unexpectedly canceled due to vacation - not sure I buy that reschedule for next week Saturday before Christmas - highly doubtful. asked to walk through and not receptive in helping me out. Awful service and response time - looking to make a change.

    Safe Home Security, Inc. is NOT a BBB Accredited Business.

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