Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

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  Safe Home Security, Inc.

  37 N Blossom St E Providence, RI 02914-2728

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  Safe Home Security, Inc.

  3630 SE 85th St Berryton, KS 66409-9557

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  Safe Home Security, Inc.

  5900 Royal Coach Ct Raleigh, NC 27612-7404

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  Safe Home Security

  2969 Irving St Riverside, CA 92504-4268

Review Details

• Review fromBernard M.

  Date: 10/11/2022

  1 star
  About 2 years ago we were visited at our residence by a Safe Home representative who told us that Brinks was no longer servicing our area and they were taking over the service area. They told us that they would take care of all the paperwork to cancel Brinks and switch over to Safe Home. I see now that it never happened! I don't check my bank too often and when I did I saw that we've been paying for BOTH security systems at the same time even though they took out the Brinks equipment and replaced it with theirs!
  I called Brinks to see what they knew and THEY tried to tell me that WE renewed our service contract by phone and still had to pay for the remainder of the contract! I went back and forth with these two companies with NO RESOLVE. We are still paying both of them. When I asked Safe Home how to cancel my service they said to submit a cancellation request and pay the remainder of the 60 months "agreement", not considered a contract, which then was $858.00!! We're 75 & 84 years old and feel that we've been taken advantage of by companies who prey on the elderly, relying on their inability or opportunity to do their research on these people who pressed us to sign THAT DAY. By assuring us that they would take care of the old account, bc they weren't serving our area anymore, we believed them. We have no savings and our SS benefits are minimal so paying off two companies that neither one is providing adequate service is fraud. I've read other complaints and noted more govt agencies etc that I can report them to and will do immediately. If anyone is planning on using a home security service don't ever use either one of these. Don't sign anything on that day, tell them you'll get back to them after you have checked them out with BBB for their ratings. Don't be scammed like we were.

• Review fromAmit K

  Date: 10/07/2022

  1 star
  They lied that the contract can be transferred to new owners.

• Review fromVicki J.

  Date: 10/03/2022

  1 star
  ******** ** Tech Frankie was rude disrespectful refused to remove and reinstall my service to my new location. Which is the reason he was sent out to my house in the beginning. He argued that he was there to update my service. I had Sold the house and was moving the system to new location. It would have been paid off July 2023 but he refused to move it. It got so bad I called Home office where his supervisor told him to leave yet he continued to disrespect me with movers on premises. They said they’d send someone else out but didn’t even though I called several times requesting a tech. Frankie is the only one in *************** Co. Beware if you’re a woman. He tries to push you around even followed me to my bedroom and when I told him to go to the foyer he told me NO! Luckily I had several movers there who came in to move bedroom furniture. The entire ordeal was unbelievable. He was asked not to come until late afternoon they called me and I said I was not home with the movers and couldn’t meet him when I arrived home he was lying on my porch, homeless looking, I asked him to come back later he refused and after 2 hrs of trying to get him to leave I threatened him with the police. His supervisor told him to leave more than once. He was trying to intimidate me until I finally put him outside. He said I didn’t know his job I was “a woman “ and tried to get back inside and said he’d remove the system and throw it in a box. I am still dealing with this because my home was sold they knew that prior and had 2 weeks notice to remove my system. Now I’m without a system being harassed by the company for payment and calling the manager Jacob ext *** regularly without getting anything but a payment request text.
  I believe someone should have transferred my system promptly due to the home selling now I cant Get the system out because it’s been so long and I shouldn’t have to pay for something they prevented me from having. I wanted the system transferred & would have paid.