Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

517 total complaints in the last 3 years.
221 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We became customers of Safe Home Security when our original alarm contract was sold without our knowledge or permission. Since then, we have had nothing but issues. When I called to change my name, I unknowingly extended our contract. We have had our rates raised without having any change in service, our alarm doorbell hasn't worked for a year and they refuse to send a technician without us paying an astronomical fee, even though we pay extra on our monthly bill to avoid a service fee. I was informed that we didn't pay a monthly warranty for the doorbell, therefore we needed to pay the service fee for that plus an additional $400 for a doorbell, etc. Needless to say, we haven't had a video doorbell in over a year. I have been trying since then to cancel our account and have talked to NUMEROUS representatives, managers, and people who handle "special customers" (aka troublemakers). I will start to make headway and then people will stop contacting me.
Around the beginning of July 2025, our alarm panel started giving us numerous trouble alarms. We contacted the company to make an appointment for a technician to come out and they told us the earliest appointment would be 6 weeks away (what?!?!?!?!). I made the appointment and told the representative about our issue with the doorbell alarm. She looked at the extensive history and agreed to have the technician look at the doorbell free of charge. She also said there might be a chance an appointment would be canceled and we could get an earlier one (that didn't happen). Here we are, the day AFTER our scheduled appointment. The technician texted me yesterday afternoon (a HUGE red flag) and said he was running behind and asked to come this morning. Against my better judgment, I agreed. He said between 8-9a....it is now almost 11am and he hasn't shown yet. We are SO FED UP with this company. The customer service has good people but is overall lacking and they don't seem to care about anything but the money. BEWARE!!!!
Business Response
Date: 09/08/2025
*** *** ********* ** ******** * ********* ***** *****

We are writing in response to *** *****’s complaint. We sincerely apologize for the frustration she has experienced with scheduling and equipment issues.
Our records show that we offered *** ***** service dates of September 11 and September 25, 2025, and she confirmed the later date. A credit of $107.00 was also applied to her account to address the inconvenience.
If *** ***** would like to move forward with cancellation, her agreement allows early termination upon payment of ninety percent (90%) of the remaining balance. All cancellation requests must be submitted in writing so that we may process them.
We regret the difficulties *** ***** has faced and remain committed to assisting her with either service completion or the cancellation process.
Initial Complaint
Date:08/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Improper drafting of my account
Business Response
Date: 09/04/2025
Good morning,
After reviewing the account, the customer has been issued a refund of $350.99.
Thank you.
Business Response
Date: 09/04/2025
Good morning,
After reviewing the account, the customer has been issued a refund of $350.99.
Thank you.
Customer Answer
Date: 09/11/2025
I overlooked the response from Safe Home to BBB and regrettably failed to respond in adequate time. In their response (SafeHome), they informed you that they had refunded my $350. This is untrue because I have not received any refund from this company and they continue to violate me and my customer rights. I have attached the original complaint letter, regarding complaint, #********.
Thank you!
***** ** *******

Customer Answer
Date: 09/11/2025
I overlooked the response from Safe Home to BBB and regrettably failed to respond in adequate time. In their response (SafeHome), they informed you that they had refunded my $350. This is untrue because I have not received any refund from this company and they continue to violate me and my customer rights. I have attached the original complaint letter, regarding complaint, #********.
Thank you!
***** ** *******
Initial Complaint
Date:08/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has changed hands twice since I enrolled, ( The business I originally enrolled with was " Titanium " ), then it became *** *****. NOW, I'm dealing with "Safe Home Security ", ( I THINK ) ! When I contacted *** ***** ( I think ) to schedule a service call because my cameras weren't working, I was told I had to pay $99 up front, and that a technician wouldn't be available for at least 30 days. I explained that I was willing to pay the $99 at the time of service, but considering that I have already delt with THREE DIFFERENT OWNERS, I was unwilling to pay $99 to a business that may be gone tomorrow , causing me to pay the $99 again to whoever took over for a 4th time. The fact that their service calls are backed up more than 30 days gives ample reason for caution !
Business Response
Date: 09/04/2025
We are writing in response to the complaint filed by *** ******* ****.
Our team reached out to *** **** directly and spoke with him on September 3, 2025. During our conversation, we clarified the confusion regarding our company’s transition and reassured him that his account remains active under *** *****, operating from the same building and not a new or separate entity.
To resolve his concerns, we offered *** **** a free service call, which he accepted. After our discussion, *** **** expressed understanding of the situation and satisfaction with the resolution provided.
At this time, the matter has been addressed, and the customer is happy with the outcome.

Business Response
Date: 09/04/2025
We are writing in response to the complaint filed by *** ******* ****.
Our team reached out to *** **** directly and spoke with him on September 3, 2025. During our conversation, we clarified the confusion regarding our company’s transition and reassured him that his account remains active under *** *****, operating from the same building and not a new or separate entity.
To resolve his concerns, we offered *** **** a free service call, which he accepted. After our discussion, *** **** expressed understanding of the situation and satisfaction with the resolution provided.
At this time, the matter has been addressed, and the customer is happy with the outcome.

Customer Answer
Date: 09/04/2025
I will rescind my complaint, AFTER their technician restores my cameras to working condition.
Customer Answer
Date: 09/04/2025
I will rescind my complaint, AFTER their technician restores my cameras to working condition.
Initial Complaint
Date:08/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In reviewing my credit report i found this company had reported pass due payments. I did have this service for a short period of time but called and cancelled earlier this year due to financial issues. This service was provided by a door-to-door salesperson. I did not sign any contract with them. When I requested the service cancellation, I was told I could not as I was under contract. I informed them I never signed a contract, and the person sent / provided me with a signed document. I proceed to explain that I did not sign anything, someone had forged my name as that was not my signature, and again requested they cancel my services. I was under the impression that they did cancel the services.
Business Response
Date: 09/03/2025
The client is under agreement. Not only did the client electronically agree to the terms she was videotaped on a quality control recording agreeing to all the terms. If she wishes to cancel now she must pay the buyout as indicated in section 4.
Customer Answer
Date: 09/11/2025
I have been unable to respond due to illness. I will be responding within the next week, I have requested the payment history from my bank. The signed contract that was sent to me from the company was not my signature, the contract was signed by someone else. I was not given a copy of the contract by the door-to-door salesman. I intend to send Safe Home Security a written letter requesting cancellation of the service and requesting they make arrangement to pick up their equipment. I will be demanding they remove the negative trade line placed in my credit file. Since the contract was not signed by me, I believe it to be unenforceable. As far as the so call video there are several questions about the validity of the video. I did not consent to being videotaped and there was no person, or character was presented to me.
Initial Complaint
Date:08/19/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally document a pattern of deceptive business practices by Safe Home Security, Inc. (**** ****** *** *********** ** *****) and their representative Ganesh P******, who has systematically obstructed my legitimate cancellation request through what appears to be deliberate misinformation and ever-changing requirements.

Details of Deceptive Practices:

July 3: Submitted initial cancellation request after relocating, as per their terms of service

July 15: Spoke with agent Ganesh P****** who specifically instructed me to email the required master statement document to **********************, assuring me this would process my cancellation

August 4: Received email promising assignment of an account manager

August 11: Received written confirmation they received my cancellation request

August 18: Shockingly, the SAME agent Ganesh P****** now claimed they never received my documents (despite their August 11 confirmation) and demanded I:
• Physically mail identical documents
• Wait an additional 60 days
• Continue paying for inactive service

Evidence of Bad Faith Conduct:

Contradictory Instructions: The same agent provided completely different submission methods weeks apart

False Documentation Claims: Company first confirmed receipt (August 11) then denied it (August 18)

Unreasonable Delays: 60+ day processing is clearly designed to extract extra payments

Refusal to Escalate: Ganesh P****** repeatedly denied requests for supervisor intervention

Service Termination: Hung up mid-call when questioned about these discrepancies

This pattern demonstrates:
? Willful misrepresentation of cancellation requirements
? Intentional creation of bureaucratic obstacles
? Bad faith retention of customers through deception

Demanded Resolutions:

Immediate cancellation of account
Full refund of all charges incurred after July 3 cancellation request

Formal investigation into Ganesh P******'s conduct and Safe Home Security's cancellation practices
Business Response
Date: 08/29/2025
******** ** *** ********* ** *********
************ **** **
Safe Home Security has reviewed *** **’s complaint in detail. While we understand his frustration, it appears that the cancellation process was being rushed in expectation of immediate termination.
*** ** provided documentation of his home sale along with a cancellation letter dated July 3, 2025. This served as his 30-day written notice, as required by the agreement. Although the original term of his contract was for one year, the contract includes a provision that renews service month-to-month until proper cancellation notice is received.
Once *** **’s cancellation request was received and verified, billing ceased as of July 16, 2025, which was 13 days after receipt of the cancellation letter. At this time, *** **’s account is fully closed, and there are no further billing obligations due to Safe Home Security.
We regret any confusion *** ** experienced during this process, but we can confirm that his account has been properly canceled in accordance with the terms of his agreement.
Respectfully,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 08/29/2025

****** ******** *******

While I am not satisfactory with Ganesh's deceiving misconduct and strongly believe that his performance needs to be thoroughly investigated by SHS, I accept that the case with the complaint ID ******** can be closed.

Sincerely,

**** **
Initial Complaint
Date:08/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting to cancel my contract with Safe Home Security. My contract clearly states that I can cancel if I pay 90% of my remaining contract. I am prepared to do that. I want the amount in writing so I am sure I am paying the correct amount and they can't come back at me later for paying an incorrect amount. I also need the pay-off instructions. I have requested this information several times. I called them to find out how I needed to go about requesting the cancellation. They told me I can't cancel. I talked to several reps all who told me I can't cancel. We finally spoke to a manager who said the cancellation request must be in writing. We must provide a name, address and reason (the contract does NOT state that I have to provide a reason or that only certain reasons are honored so I don't believe this is even a valid request) and email the request to [email protected]. She said they would get to it when they could. She wouldn't make any promises because they were 'busy'. I emailed them the evening of 8/12/2025. I've been following-up. There has been no response. I honestly believe they don't even monitor the in-box these requests are sent to. They have lied to me and have ignored my legitimate request to cancel my contract. My contract states cancellation is allowed if I request in writing and pay the amount due. I have made the request in writing but can't pay the amount due without hearing from Safe Home Security. I believe they will just ignore me so I can't complete the requirements to cancel my contract. They have faced civil lawsuits for deceptive business practices and contract violations so I do not believe they will do the right thing. They are not a company of high ethical standards. I am going to need help in order to get this contract cancelled. They do not care about contracts or helping customers.
Business Response
Date: 08/29/2025
Response to BBB Complaint ID #********
Complainant: **** *******
Safe Home Security has reviewed Mr. *******’s concerns regarding his request to cancel his contract. We sincerely apologize for any frustration and inconvenience he has experienced during this process.
Per the terms of Mr. *******’s agreement, early termination is permitted with a payment of 90% of the unpaid contract balance. After review, the payoff amount due is $1,684.45. A formal payoff statement reflecting this amount will be generated and mailed directly to Mr. *******’s home address for his records.
We regret the delays and miscommunication he experienced in trying to obtain this information and will be working internally to ensure cancellation requests are handled more efficiently moving forward. Our goal is always to provide fair, transparent, and timely service, and we appreciate Mr. *******’s patience while this matter was resolved.
Respectfully,
Princess B***
Retention Manager
Safe Home Security
Initial Complaint
Date:08/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier this week, Safe Home Security (SHS) pushed a firmware update to my alarm system, causing several sensors to become unresponsive. As a result, the system would not arm, leaving me with no protection.

I called three times this week. On my most recent call with Ganesh (###-###-####), I confirmed while on the phone that the system displayed a “failed to arm” message. Despite this, he questioned whether the alarm was truly inoperable. I explained we are leaving town on August 22, 2025 and urgently need a functioning system, but was told the earliest service date available was September 15, 2025 (nearly one month later).

Instead of offering help, I was repeatedly pressured to purchase a $35/month warranty add-on (for cameras I do not own). I was also told no work order could be scheduled unless I either committed to a 36-month warranty or paid a $99 deposit. At first, I was told the deposit was nonrefundable, but after pressing, he admitted it was refundable if canceled. When I requested to speak to a supervisor due to misinformation and urgency, I was refused a transfer. I was told the call center was too busy and my case did not qualify for escalation, but that someone “might” call me back Monday.

After supplying a $99 deposit, I was given a work order confirmation (#******) for September 15, 2025 from 1–5 pm. This is unacceptable since the failure was caused by Safe Home Security’s update and leaves my home unprotected during travel.

Resolution Requested:
• A confirmed service appointment before August 22, 2025.
• No deposit or forced warranty purchase to repair an outage caused by their update.
• Written assurance that no warranty will be added without my consent.
• A supervisor follow-up call addressing sales pressure, misinformation, and refusal to escalate.

SHS update disabled my alarm; instead of resolving it, the representative pressured me with unnecessary add-ons & withheld escalation. This is a serious safety and cust service issue.
Business Response
Date: 08/29/2025
Re: Complaint ID ******** – **** ****

We are writing in response to the above-referenced complaint from *** **** ****.
After reviewing the account and internal call records, we confirm that *** **** contacted Safe Home Security regarding issues he experienced with his system following a firmware update. Initially, a service appointment was scheduled for September 15, 2025, between 1:00–5:00 PM. *** **** expressed frustration that this was too long to wait given his planned travel. He requested a manager follow-up, and his concerns were escalated.
Our records show that subsequent outreach was made, and the appointment was successfully moved up to August 21, 2025, per the customer’s confirmation. However, on August 18, 2025, *** **** also contacted our office regarding cancellation of his service. Following verification of his account, he was informed of his contract terms and early termination obligations. The cancellation process was initiated, and his service ticket was closed the same day after he stated he had chosen another provider.
Safe Home Security strives to address all technical issues as quickly as scheduling allows, and in this case, efforts were made to advance the service date and provide manager follow-up. While we regret any inconvenience experienced, the account is now in the process of cancellation and closure, which can take up to 60 days to fully complete.
We trust this clarifies our position in this matter.
Sincerely,
Safe Home Security, Inc.
Initial Complaint
Date:08/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safe Home Security mishandled my account(s), improperly billed, and failed to resolve my cancellation and refund requests.

Nov 2022: Power to my control panel and all doors were disconnected on Safe Home’s end.

May 19, 2023: Requested termination of service.

May 30, 2023: Email from Maria M. confirmed “your account has been terminated” (Acct #*****). Despite this, I continued to be billed and disputed charges with my bank.

Sep 6, 2023: Submitted another cancellation request (Acct #******).

Sep 8, 2023: Djenny P*** assigned, requested my info. I never received a call or follow-up.

Sep 18, 2023: After I called, Josh explained there were two accounts under my name/address and said they needed to locate my contract. He transferred me to Djenny, who promised to consult a manager and follow up by Sep 20.

Sep 20, 2023: Instead of resolution, I got an email claiming a voicemail was left and the ticket was closed. Around the same time, I received a mailed notice stating I’d be auto-billed quarterly, including past-due charges and fees. When I called, Djenny instructed me not to pay, implying a refund was coming.

Later, Djenny admitted management “didn’t know how to fix my case.” She emailed the owner’s assistant about a refund check, but I never heard back or received one.

After repeated delays and false promises, I gave up pursuing the refund. Billing stopped temporarily.

Feb 19, 2025: I received a text saying “your alarm account needs attention and online payments are now accepted.” Since then, I’ve been harassed monthly with texts demanding payment on accounts that should have been canceled long ago.

Resolution Requested
Full refund of all charges billed overlapped between 2 accounts.
Immediate and permanent termination of both accounts (***** and ******).
Written confirmation I will no longer receive messages, bills, or collection attempts.
Business Response
Date: 08/29/2025
Response to BBB Complaint ID ******** – ***** ****
Safe Home Security acknowledges receipt of *** ****’s complaint and appreciates the opportunity to address his concerns.
After reviewing the account history, we confirm the following:
On May 19, 2023, *** **** submitted a written cancellation request. Per the monitoring agreement, this serves as a 30-day notice of cancellation.
Prior to the cancellation request, all payments were voided 17 days earlier. This resulted in no payments being received to cover the service period leading up to, or through, the 30-day cancellation notice. Accordingly, the account entered a delinquent status.
We have also identified that *** **** was billed under two separate accounts (#***** and #******) at the same residence. This overlap resulted from the fact that the original system was installed by ******** ******** and later sold to Safe Home Security, followed by an additional installation through *** **** that was also transferred to us.
Safe Home Security agrees that this resulted in double billing for a period of time, and *** **** is correct to dispute those charges. We are currently conducting a full internal review to determine the exact timeframe and total amount of overbilling.
Resolution Plan:
Safe Home Security will calculate all amounts overbilled due to duplicate accounts.
A refund will be issued to *** **** for the confirmed overbilled amount.
Both accounts (#***** and #******) will be immediately and permanently terminated.
Written confirmation will be provided to *** **** that his accounts are closed and that no further billing, collections, or communication attempts will occur.
We respectfully request 30 days to complete this audit and finalize the refund. *** **** will be contacted directly once the review is complete.
Safe Home Security sincerely apologizes for the delays, miscommunication, and inconvenience caused.
Customer Answer
Date: 09/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait for the business’s personal response in 30 days.

Sincerely,

***** ****
Initial Complaint
Date:08/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company wasn't clear about the price or the quality of the security service they provide. The company did not reveal that us the customer would be on a contract with that company. The company stated we could cancel service at anytime if we were not satisfied with the service, but denied a cancelation due to "said contract". Company deceived other home owners in the same area in order to fill their contracts.
Business Response
Date: 08/25/2025
*** *** ********* ** ********* * ***** ****
We are writing in response to the complaint submitted by *** ***** ****. We take all customer concerns seriously and have carefully reviewed the account history to provide clarity regarding this matter.
At the time of installation, both *** *** **** ***** participated in the account verification process. Specifically, **** ***** completed the pre-installation survey, and *** ***** completed the post-installation survey. Additionally, both *** *** **** ***** signed the agreement. The following acknowledgments were documented in the surveys:
**** ***** confirmed awareness that the term of the agreement is 66 months at a monthly rate of $63.99.
**** ***** acknowledged understanding that the agreement could be canceled for any reason within three (3) days of signing.
**** ***** further confirmed understanding that during the six-month deferred billing period, the monthly monitoring rate would be $4.99.
**** ***** was asked if the representative coached or instructed him to answer survey questions in a particular way while making alternative promises; the response given was “No.”
In the post-survey, *** ***** confirmed that all equipment promised was installed by the technician and further acknowledged that he was satisfied with the installation of the security system in their home.
*** ***** confirmed that the technician trained him on how to use the alarm system along with the mobile app.
These survey confirmations and signatures demonstrate that both *** *** **** ***** were fully informed of the terms of service, the agreement length, the cancellation policy, and the equipment installation. Based on this documentation, cancellation outside of the three-day rescission period is not warranted.
Should *** *** **** ***** wish to move forward with cancellation, the account would remain subject to the terms and conditions of the signed agreement. For full transparency, we have attached a copy of the signed agreement to this response.
We trust this addresses the concerns raised, and we remain committed to assisting the Owens family within the framework of the contract.
Initial Complaint
Date:08/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we tried to cancel service with Safe home security, we were instructed that we are under a contract. However, when we signed up with safe home security, the salesperson clearly stated no contract and that it was month to month service. When I reported this to safe home security, they told me “this happens occasionally due to dishonest sales people, you need to call the police” they did not offer any other assistance and were quite rude. I am filing a police report.
Business Response
Date: 08/18/2025
*** *** ********* ** ******** * **** ********** *******

Thank you for the opportunity to respond to the above-referenced complaint.
**** ******* is currently under an active alarm monitoring agreement with Safe Home Security, originally signed on April 9, 2021, with a term of 66 months, expiring in October 2026. The agreement was duly signed and acknowledged by the customer, indicating a mutual understanding between the customer and the sales representative regarding the monitoring term.
While *** ******* states he and ******** ******* were verbally advised the service was month-to-month, we must rely on the executed written contract as the binding agreement. Unfortunately, we are unable to prove or disprove verbal claims made by third-party representatives. Our position must therefore be based on the documented agreement on file.
In recent communications with our customer service team, *** ******* shared that he and *** ******** have separated and he is seeking financial relief. We understand these circumstances can be difficult, and in the spirit of good faith and customer care, we would like to offer the following resolution:
A courtesy rate reduction to $47.99 per month for the remaining 60 months of the term
A 3-month credit of free monitoring service
This offer is contingent upon signing a new monitoring agreement to formalize the revised terms
Should *** ******* wish to take advantage of this offer, our Senior Account Executive, Natasha L****, is available to assist him with recontracting. She can be reached directly at ###-###-####, ext. ****.
We appreciate your time and consideration in reviewing this matter.
Sincerely,
Princess B***
Manager, Retention
Safe Home Security

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Safe Home Security, Inc. is NOT a BBB Accredited Business.