Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security, Inc.

  941 Moosic Rd Old Forge, PA 18518-2034

• 

  Safe Home Security Services Baltimore

  6306 Belair Rd Baltimore, MD 21206-1810

• 

  Safe Home Security Inc

  PO Box 502862 Saint Louis, MO 63150-2862

• 

  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alarm contract states that I can cancel at anytime. I sent a request in writing on May 20th and was told I need to provide closing documents on the sale of my home. That is not in the contract. When asked where that is in the contract, I was informed it is company policy. I did not sign the company policy. I signed the contract that stated I could cancel at anytime.

  Business Response

  Date: 08/11/2025

  You have a 3 year agreement and then you can cancel with 30 days notice before renewal.  That part is all set as it's been marked but the initial 36 months has to be met so the balance and information provided to you are correct.

  Customer Answer

  Date: 08/13/2025

  
  
  ********** ********
  
  
  
  I am rejecting this response because: Line 2.6 of the contract I signed clearly
  states that I can cancel the contract early if I notify SHS and am willing to
  pay 90% of the remaining contract term which I have offered and am willing to
  do.
  I requested this on May 20th, and it
  was acknowledged and received by the cancellation department.  I still have not received a call or had
  contact from anyone from SHS.  I have attached a copy of the contract, it is very clear what my rights are.

  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 08/15/2025

  Yes $755.89 is due to close.  Once payment is made the account will be closed.

  Customer Answer

  Date: 08/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have provided proof of the check I sent to have this account closed
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is constantly sending me bills, and tampering with my system. They were terminated on March 3, 2025.

  Business Response

  Date: 08/06/2025

  Response to BBB Complaint ID ******** – ******* *****

  We appreciate the opportunity to respond to the complaint submitted by Mr. ******* *****.

  After thoroughly reviewing the account, we respectfully assert that the complaint is invalid for the following reasons:

  Contractual Agreement Still in Effect: *** ***** entered into a 66-month alarm monitoring agreement with our company on February 11, 2020. As outlined in the contract, the agreement includes automatic year-to-year renewals following the initial term, unless written notice is provided at least 60 days prior to the expiration date.

  Cancellation Procedure Not Completed: While it is true that *** ***** contacted our office by phone on March 3rd, 2025 to inquire about canceling his service, he was clearly informed at that time of the requirement to submit a written cancellation notice and of the 60-day advance notice policy. To date, we have not received any written cancellation request from *** *****, as required by the terms of the agreement.

  Because no written cancellation was received, and due to the automatic renewal clause in the agreement, the contract has since renewed, and the monitoring service remains active. The current term now runs through August 2026.

  System Tampering Allegation: *** *****’s claim that our company is “tampering with his system” is unfounded. We have no record of any unauthorized access or service activity on his system. Our technicians and support staff only access customer systems at their request or during authorized service calls.

  We remain committed to resolving any misunderstandings and encourage *** ***** to submit a written cancellation notice if he wishes to terminate the service after the current term. We are happy to provide him with a copy of his original agreement and cancellation policy upon request.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2020 I signed a 63 month contract with Safe Home Security, thinking it was ****. Due to the system not working well, not being cheaper like they said, and not paying off my old system I cancelled. Months go by and I start getting statements from SHS find out that they just use **** but I still have to pay them. They finally pay old system August 2021. I continue paying even though I did not use system. Then they would call me every month saying issues with my card. When I stopped receiving calls I assumed my account was done. Over a year goes by and I get a call saying I owe $2000. I tried to cancel so that I could just pay the bill but they do not let you cancel unless its paid in full. I finally applied for a credit card and paid $1500 in September 2024 & asked if that would hold me over for a while he said yes and that I owed $350 left. Today I get a call stating its $740 because that was a 30 day payout which was not explained to me and since I did not continue to pay they charged me every month after. They say they supposedly called but have not received a text, call, email, or letter. She even said she would text me info today and still have not received it. Today is the first i have heard from them since September of last year. If you cant pay extra you never get out of contract because they continue charging and do not contact you until hundreds of dollars later. Since they gave me an amount to pay I thought it was like my car if I paid a huge chunk it would cover me for a while.

  Business Response

  Date: 08/07/2025

  Safe Home Security has reviewed *** ****’s account and the concerns submitted in her complaint.

  We acknowledge that *** **** made a partial buyout payment of $1,500 in September 2024 after speaking with a representative. At that time, she was quoted a 30-day payoff amount and advised that charges would continue if the balance was not paid in full within that timeframe. We regret if there was any confusion regarding this or a lack of follow-up communication.

  In an effort to resolve the matter and bring the account to a close, Safe Home Security is willing to accept a final payment of $250. Once received, the account will be considered settled in full and no further contact will be made.

  If *** **** would like to proceed, she may contact her account manager Ms. Shar B**** at ###-###-####. She may also contact Ms. B***'s manager, Mr. Daniel P****** at ###-###-####

  Customer Answer

  Date: 08/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a past contract with Safe Home Security that ended over two years ago. Since then, I was on a month-to-month service, which I recently canceled.
  
  After canceling, I received a letter stating I owed a contract buyout fee, even though no contract was in place. Customer service could not explain the charge and only told me there was an “outstanding balance.”
  
  I have sent a certified dispute letter and asked for documentation, but the company has not resolved the matter.
  
  I am requesting that this incorrect charge be removed, and that I receive confirmation my account has been closed with a zero balance.
  
  ?
  
  Would you like me to help you upload your certified letter or prepare a short summary of your timeline (e.g., when you canceled, when the letters started)? That can strengthen both complaints.

  Business Response

  Date: 08/06/2025

  *** *** ********* ** ******** * ***** ********

  Thank you for the opportunity to respond to *** ***** ********** complaint regarding his account with Safe Home Security.

  We have reviewed *** ********** account and would like to clarify the following:

  *** ******** entered into a 60-month alarm monitoring agreement with Safe Home Security on December 11, 2019. As outlined in the terms of that agreement, the contract transitions to a month-to-month renewal at the end of the initial term unless written notice of cancellation is provided at least 60 days prior to the desired cancellation date.

  *** ******** submitted his written cancellation notice on May 20, 2025. In accordance with the terms of the agreement, his account is scheduled for cancellation 60 days from the receipt of that notice, which would be July 19, 2025. Therefore, billing would remain in effect through that date.

  It is important to note that *** ********** billing history shows no payments have been made since December 2024, resulting in a past due balance on the account. The recent correspondence *** ******** received refers to these outstanding monitoring charges, not a contract buyout fee.

  In response to his certified dispute letter, our team has reviewed the account thoroughly and verified that the charges in question are valid based on the contract terms and service timeline. Documentation supporting this can be sent directly to *** ********** address if needed.

  To resolve the matter, we request that *** ******** contact our billing department directly if he would like to arrange payment of the balance or if additional documentation is needed. Once the outstanding balance is cleared, a formal confirmation of account closure will/ can be provided.

  We appreciate the opportunity to clarify this matter and hope this resolves any confusion.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 08/14/2025

  I spoke with the company I requested a copy of my contract. This is not who I had my contract through. It was not safeguard  I asked the company to send me my original contract that I signed. I’m waiting for a response from the company.

• Initial Complaint

  Date:07/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandparents were tricked into signing a ridiculous 5 year contract with no way out for a service that does not even work. Customer service dodges calls. Last renewal contract signed at the same IP address as the sales representative, not by the customers.
  Fraudulent company, predatory on the elderly, relies on confusing people and refuses to help

  Business Response

  Date: 07/29/2025

  Safe Home Security has thoroughly reviewed the complaint and the account history associated with *** *****’ grandparents. Our records indicate that the agreement in question was signed during a scheduled service appointment on December 5, 2022.

  During this appointment, our technician was on site to perform a communication upgrade from 3G to LTE as required by the ******* 3G network sunset. Prior to this visit, the customers had agreed to the upgrade and signed a new agreement on November 29, 2022.

  While on site, the technician informed the customers that their current warranty only covered existing parts, not labor. He offered to add full labor and battery coverage to the account for an additional $10 per month, which the customers accepted. The updated agreement reflecting this change was collected in person via the technician’s iPad on the same date.

  Safe Home Security stands by the validity of the agreement signed onsite with the technician. However, as a gesture of goodwill, we are willing to revert the account back to the original agreement signed on November 29, 2022. A copy of the agreement signed on 11/29/2022 has been attached for reference.

  Safe Home Security remains committed to providing reliable service and working with our customers toward a satisfactory resolution.

  Customer Answer

  Date: 08/05/2025

  The business reached out to ask what my customer information was but took absolutely no steps towards addressing or fixing my complaint

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I filed a complaint yesterday and it was closed. I am asking you to please contact this business and help me. I have been trying to cancel my account for days and noone will return my call. Was told I had to submit the cancellation in writing. My contract is up and I am done doing business with them.
  Thank you,
  *****

  Business Response

  Date: 08/06/2025

  ******** ** *** ********* ** ********

  Thank you for bringing this matter to our attention.

  We acknowledge that the client, *** **** *****, submitted a written notice of cancellation on July 31, 2025. Per the terms of the service agreement, Safe Home Security requires up to 30 days from the date of notice to process and finalize the cancellation.

  Accordingly, Mr. *****’s account is scheduled to be officially closed by the end of August 2025. We appreciate his patience during this standard processing period.

  If Mr. ***** has any further questions or concerns, we welcome him to contact our Customer Support team directly for assistance.

  Thank you for your time and attention to this matter.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 08/14/2025

  Hello,  I STILL have not received a response from the company.  DO NOT CLOSE THE COMPLAINT>  This is getting ridiculous as it now seems the BBB has no sway or power at all.

  Best,

   

  **** *****

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a written non-renewal notice for my home security monitoring service well in advance of my contract’s end date, as required. My letter was delivered on July 14, 2025, according to **** tracking (Tracking #**********************), and I also followed up with an email that included a copy of the original notice. Despite confirmed delivery and multiple follow-ups, the company has not acknowledged receipt or provided written confirmation that the contract will end as requested. I’m concerned they may continue billing me beyond the expiration date of December 22, 2025, against my explicit notice to cancel. This lack of response and accountability is unacceptable and appears to be a pattern based on public reviews.

  Business Response

  Date: 07/28/2025

  **** **** ********* ****
  ***** **** *** ****
  **** ****** ******
  *********** ** *****
  
  *** *** ********* ** ********

  In response to BBB complaint id ********, Thank you for bringing this matter to our attention. We’ve reviewed client, *** ****'s, complaint regarding the cancellation of his home security monitoring service and wish to clarify our position.

  Our client’s contract requires written non-renewal notice delivered at least 60 days prior to the current agreement’s expiration. According to **** tracking, your letter arrived on July?14,?2025, which is approximately five months ahead of the contract’s end date of December?22,?2025.

  Because your notice complies with the contractual requirement and was delivered well before the required deadline, it constitutes a valid 60-day cancellation request.

  Under the terms of your agreement, Safe Home Security has up to 60 days to respond formally to such notices. Given that only 14 days have passed since delivery, our lack of written response at this point is within the agreed notice period and not our ignoring the request.

  Moreover, your contract specifies that cancellation can only take effect upon the contract’s natural expiration on December 22, 2025—unless the client settles the service at 90% of the unpaid contract balance, which has not happened in this clients case. Your request will be processed in full compliance with your contract terms, and billing will cease once the contract ends.

  We apologize for any frustration caused by the delay in acknowledgment. If you would like confirmation of receipt of your cancellation notice or an update on the status of your account before December, please contact our retention team directly at ###-###-####. We are happy to provide documentation of receipt of the cancellation request or confirmation of the accounts closure in December.

  Thank you for your patience as we work to process your request according to the contractual timeline.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.
  

  
  

  Customer Answer

  Date: 07/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a security system installed and it never functioned correctly. It set off false alarms constantly even when they came and serviced it within a month due to dead batteries. Batteries where replaced at a large cost within a month. This only solved the problem for about two weeks. We had to bypass all zones to keep the alarm from going off constantly, and I told the service man that it was not working and to take it away, which they did. The system has not been on site since 2020, however they continue to insists and charge for, that they have provided "Monitoring" services to date for a system that does not exists on site. Ive attempted numerous times to cancel the service and each time Im told there are no notes about requested cancelation in thier system. I have no problem buying there shady contract out but im not seeing paying them for monitoring of a system that never worked as advertised and has been removed. They state they have no notes on the system being removed but if they are Monitoring it, and it doesnt exsist, what exactly are they monitoring?

  Business Response

  Date: 07/22/2025

  In Response to BBB ID ********

  Safe Home Security has reviewed the complaint along with the associated customer account and found that this matter has already been addressed directly with our Collections representative, Timothy T***********. Based on that interaction and subsequent resolution, the customer's obligation was fulfilled, and Safe Home considers this matter resolved.

  The charges referenced by the customer were for monitoring services provided as part of the signed agreement. While the customer asserts that the equipment has not been on site since 2020, Safe Home has no documented record of the system being removed or any formal cancellation request.

  Please note that removal of the system without Safe Home’s involvement or notification does not terminate the agreement. Monitoring fees remain applicable under the terms of the contract unless a cancellation is properly processed.

  If the customer has any remaining concerns, they are encouraged to reach back out to Timothy T*********** or contact our office directly for confirmation of the resolution.

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to cancel the service my mother had with this company and first contacted them in May as she was in hospice and not expected to live much longer. At the time, nothing was said about my mother having an annual contract with them. Furthermore, as she was in the hospital in August 2024 as well as September and a transitional care unit in September and October and entered hospice at a care center where she remained from November-June 7, 2025 (date of death). In other words, it would have been rather difficult for her to renew this contract!
  
  That is not my issue, however. The payment was on auto-pay and it looks like she was current.
  
  My problem is that despite this company knowing that my mother is deceased, despite knowing the house has a signed purchase agreement with a closing date of 8/16/25, the company continues to contact me in an effort to renew the contract. I am literally being bombarded with personal emails (not auto-generated) insisting that I need to continue using their service in order to “protect” the house.
  
  I am attempting to settle my mom’s estate therefore it is critical for me to accept phone calls, get confirmations of cancellations in writing, etc so blocking isn’t the answer.
  
  I have tried to resolve this by making it quite clear I have zero interest in doing business with them multiple times. I have also made a complaint to the business and was assured it would not happen again. That didn’t work either as this behavior has continued.

  Business Response

  Date: 07/18/2025

  **** **** ********* ****
  **** ****** ******
  *********** ** *****
  
  ***** **** ***** ****
  *** ******* ** ******* *******
  ** ******** ** *** ********* ** ********

  We would like to begin by offering our deepest condolences on the passing of *** ******* *******. We understand how difficult it can be to navigate the responsibilities of settling a loved one’s affairs during such an emotional time, and we sincerely apologize for any additional distress caused by our communications.

  We also regret that our representatives did not respond with the level of compassion and sensitivity that this situation warranted. Please know that we take this matter seriously and will address it internally to ensure our communication practices reflect the respect and empathy our clients and their families deserve.

  We are writing to confirm that ******* ********* account is currently in the process of being closed, and there will be no further billing obligations associated with this account moving forward as of this communication. Any future outreach attempts regarding renewals or continued service should cease immediately, and we will ensure that no further contact is made to the family in connection with this account.

  If there is anything else we can do to assist you during this time, please don’t hesitate to contact us at ###-###-####.

  Once again, please accept our heartfelt apologies and our sincere sympathies for your loss.

  Sincerely,

  
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

  Customer Answer

  Date: 07/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried many times to contact Safe Home Security to cancel my account upfront without any issues. I would rather have communication done through email so I can have copy of proof of what is being said. This company has problems with false billing,unapproved contract renewal and I do not want to fall victim to this.
  I want to know what is the exact process t0 close my account and do I need to return eqipment if so how. I do not want to talk about it with customers service, I just want out of this account and have this in writing.

  Business Response

  Date: 07/18/2025

  ***** **** ***** ****
  *** *** ********* ** *********
  ************ ****** ******* *****
  
  ** **** ** *** ********

  Thank you for the opportunity to respond to the concerns raised by **** ****** (*****) ***** regarding her request to cancel her alarm service.

  Ms. ***** is currently under a 60-month service agreement, which commenced in October 2021. This agreement was executed in relation to a system communication upgrade, which was completed on November 11, 2021. The contract was authorized electronically through the same email address provided in this BBB complaint.

  According to the terms of the agreement, the service is set to expire on October 29, 2026. **** ***** will be eligible to cancel the account without penalty upon reaching the contract's expiration date so long as the company is provided a written notice of cancellation 60 days prior to the current contracts expiration.

  We understand the client's preference for written communication and will honor this request. If **** ***** requires documentation of her service agreement, including a copy of the contract or confirmation of the agreement date, we are happy to provide this via email upon request.

  At this time, no return of equipment is necessary unless explicitly requested during the cancellation process at the end of the contract term.

  Should **** ***** have any further questions or wish to receive copies of her signed agreement, she may contact us at ###-###-#### for documentation.

  Sincerely,

  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

  Customer Answer

  Date: 07/22/2025

  I would like exact address and info needed to send this request to cancel service. I would like copy of any and all documents mentioned in safe home security response

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Would like copy of documents mentioned ln response from safe home security also would like exact address to send letter to cancel 

  Business Response

  Date: 07/29/2025

  A Copy of the agreement has been attached as requested. On the agreement the client will find our mailing address for the cancellation request.