Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security, Inc.

  37 N Blossom St E Providence, RI 02914-2728

• 

  Safe Home Security, Inc.

  3630 SE 85th St Berryton, KS 66409-9557

• 

  Safe Home Security, Inc.

  14679 Heritagecrest Way Riverton, UT 84065-4832

• 

  Safe Home Security, Inc.

  2940 W Maple Loop Dr Ste 204 Lehi, UT 84043-5662

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding the ongoing issue I have been experiencing with Safe Home security since early May 2025. Initially, I spoke with Adrianna to arrange for a replacement unit, as my current one is not functioning. During that conversation, Adrianna also assured me that a new account would be created in my name, given that my grandfather has passed away.
  Since our initial discussion, I followed up with Arraya on May 16th for a status update on the new system. However, despite multiple attempts, my husband and I have received only vague explanations, with no concrete progress on resolving the matter. After numerous calls, we still lack both answers and the security we require.
  
  On May 29th, we spoke with John to request the cancellation of the new system and account due to insufficient communication. We have spoken to John multiple times. While John attempted to persuade us to remain with your company, we declined and reiterated our request to cancel. At that time, I specifically asked for written confirmation of the cancellation via email. As of today, June 4th, no such confirmation has been received.
  
  I have followed up on May 30th and again on June 3rd, only to receive no further explanations as to why the requested confirmation has not been provided. At this point, I require written confirmation of the cancellation immediately, or I need to speak with someone who can resolve this matter without any further delay.
  
  Given the excessive amount of time I have spent seeking a resolution, we have since moved forward with another company and wish to put this matter behind us. We continue to receive failed test notifications, which suggests that our account has not yet been successfully cancelled.

  Business Response

  Date: 06/16/2025

  ** ******** ** *** ** ********

  We at Safe Home Security have been in review of the account located at **** ***** *** ****** *******. Upon review of the account, we at Safe Home have offered multiple solutions to *** ********* to address her concerns, regarding the transition of the account into her name following the passing of her grandfather. Unfortunately, our efforts were delayed due to the inability to pull *** *********’s credit, which is a necessary requirement when establishing a new account.

  We understand the client’s frustration with the delay in communication, and we regret any inconvenience this may have caused. While our team attempted to continue the process and maintain communication, *** ********* ultimately declined our proposed resolutions and expressed her decision to cancel.

  At this time, we will accept this letter as the formal request for cancellation. We can confirm there are no further financial obligations on the account. Please allow up to 30 days for the account to be fully closed. 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with Safe Home security since 2020. I have always maintained my payments on time and have no previous issues with my account. However, I have encountered significant difficulties in my attempts to cancel my services due to relocation and paying off my remaining balance.
  
  I first contacted the company on April 17, 2025, to initiate my cancellation process. Since that date I have multiple attempts to follow-up including calls and emails on May 2, May 5, May 7 and May 8. I provided the necessary cancellation request letter, and closing documents to verify my move. Despite these efforts, the company has failed to process my request appropriately.
  
  On May 8, I formally requested a payout amount and sought to submit the payment in full to settle my obligation. However, I was informed that I could not proceed with the payment at the time due to management needing to process the cancellation. Despite my attempts to resolve this matter, the company has continues to take automatic payments from my account. Furthermore, my credit report reflects a previous issues from January 2025, which the company admitted on recording was caused by their system's error.
  
  I have fulfilled my contracts obligations and have made good-faith effort to cancel my services while settling my remaining balance. The failure of Safe Home Security to properly handle this matter is unacceptable, and their continued billing practices are causing financial hardship and unnecessary distress. I request that the company immediately stop automatic payments, process the cancellation and rectify this situation accordingly.

  Business Response

  Date: 06/16/2025

  Response to BBB Complaint ID #********
  Safe Home Security acknowledges receipt of the complaint submitted by client ******* ***** regarding her request to cancel monitoring services.
  We confirm that *** ***** submitted a cancellation request on May 9, 2025, and provided documentation supporting the sale of her home. In accordance with the terms outlined in the Alarm Monitoring Agreement currently in effect, this notification is being treated as formal 60-day notice to terminate the agreement.
  Per the contract terms, the account will be closed upon completion of the 60-day notice period. At this time, no further action is required from the client, aside from the payment of the remaining balance due under the agreement. Based on a contractual obligation of up to 90% of the remaining terms, the amount due is $314.95.
  We kindly ask for the client's patience during this process and appreciate her cooperation as we work to complete the cancellation in accordance with the agreed-upon terms.
  Thank you for your time and attention to this matter.
  Sincerely,
  Princess B***
  Manager, Retention 

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to communicate with this company that I do not want my contract renewed when it expires for 3 years and I’m told different instructions when I call. 6 months ago, they told me I had to call within 30 days. Today, they told me I should have mailed a paper letter to their ** address requesting cancelation within 60 days of contract expiration. They just renewed my contract for another year. The messaging from the company keeps changing when you call. I do not want this companies business.

  Business Response

  Date: 06/13/2025

  Re: BBB Complaint ID ******** – **** ****
  
  We have reviewed the concerns raised by Ms. **** regarding the renewal of her contract. According to the agreement signed by the customer, the contract automatically renews on an annual basis unless a cancellation request is received prior to the renewal date. As no cancellation notice was submitted before the renewal deadline, the contract was renewed in accordance with its terms and conditions.

  We understand the importance of clarity and consistency, and we apologize for any confusion the customer may have experienced when contacting our support team. Since then, we have received the formal cancellation request from Ms. ****, and her account has been scheduled for closure as of May 31, 2025. No further renewal will occur, and no additional charges will be assessed beyond that date.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2025 I called Home Safe to cancel my Alarm account with them. I have been with them since March 2020. The woman I spoke to was incredibly rude and told me that I signed a continuation agreement for another five years. I never signed anything. I also did not ever receive an original contract in writing from this company stating any rules of continuation agreements. I never received any communication that my contract would continue on if I didn't let them know to cancel. I am with a different alarm company now who are on the up and up and I no longer want my service with Home Safe. I want them to cancel my contract and STOP auto billing $43.95 to my checking account. Then next step will be to file fraudulent charges with my bank. Safe Home needs to do the right thing and discontinue my service and send me written proof this has been done.

  Customer Answer

  Date: 05/19/2025

  I would like to reiterate that very disappointed this company when I called to cancel my service the lady became very argumentative over the phone stating that I was under contract until 2027 rambling on about breach of contract and a bunch of other terms I am certain she knows nothing about in any event. She would not even give me a response to what is the fee to stop the service just telling me I had to keep paying until 2027. Additionally refused to let me speak to anyone above her level... Very argumentative and unprofessional.

  I started with this security company in 2020... I am beyond my 5 year service agreement, I did not sign any contractual agreement beyond that 5 year term but I suppose after researching this company, knowing they have been sued in ************* for this kind of predatory behavior and reading their online consumer reviews should not be surprised by this. This company is terrible, their staff is rude and disrespectful. I have no idea about ******* law on this but do have paid legal representation that I will pursue if this issue cannot be resolved reasonably. This company should be shut down and not in business.. 

  Business Response

  Date: 05/22/2025

  RE: BBB Complaint ID ******** – ***** *****

  Safe Home Security is in receipt of the complaint submitted by Mr. ***** ***** regarding his request to cancel his service agreement.

  Upon review of Mr. *****’s account, we confirm that he was contacted by our customer service representative, Savina, on May 4, 2022. During this call, Mr. ***** was offered the opportunity to renew his service, and he elected to do so. As part of the renewal, Safe Home offered a $2.00 monthly reduction in his monitoring fee, which was applied to a new 60-month agreement beginning on May 4, 2022.

  As explained to Mr. ***** during his recent call to our office on May 14, 2025, his account is currently under an active contract and not eligible for cancellation without an early termination fee. Per the terms of the agreement, the client is responsible for 90% of the unpaid contract balance in the event of early cancellation. As of today, that amount totals $1,010.85.

  A final invoice reflecting this figure can be mailed to Mr. ***** upon his request.

  We appreciate the opportunity to clarify this matter and remain available to provide any additional information or documentation as needed.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not recall having any conversation on the date they indicate with this provider regarding any contract extension. Seems they should be able to prove via recorded phone conversation they had with me if they had such a conversation or provide written details of a contract which have not been provided.... 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 05/28/2025

  Please refer to our previous response. Upon further review of the recoded call and the attached agreement, our stance remains the same.  Mr. *****s account is currently under an active contract and not eligible for cancellation without an early termination fee. A final invoice reflecting this figure can be mailed to Mr. ***** upon his request.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May3, 2024, I wrote Safe Home Security, Inc a letter to terminate my contract effective May 12, 2024 at midnight. I also included a Notice of Cancellation, signed and dated. The termination/cancellation did not occur, but different members of their company kept calling, texting and now mailing bills for payments amounting to $199.96. During the months of May - November, 2024, they was drafting from my checking account $36.99 each month. This added up to $258.93. I am demanding a refund because I did not have any service. In December 16, 2024, I went to my bank and placed a stop payment.
  Their system kept interrupting my sleep EARLY mornings with false alarm. It was always the Back Door. Their monitor company in July- December. 2024 stopped calling asking the question is everything alright. On Saturday, August, 2024, I returned home late in the afternoon from shopping and the alarm was going off constantly. How long it was doing this, I do not know. Their monitor company did not respond with a call on my landline or mobile phone. I tried to disarm it from the keypad many times with NO success. I unplugged it from the electrical outlet; then within 3 to 4 minutes, it stopped completely. Still their monitor company did not call. It appears to me they only concern about the dollars and cents not the security of my home and safety. I have not had an alarm system since August, 2024. I have been a loyal customer of Safe Home Security,Inc since 2013. I want this problem resolved immediately. Thank you.

  Business Response

  Date: 05/22/2025

  RE: BBB Complaint ID ******** – ******* ******

  Safe Home Security acknowledges receipt of the complaint submitted by *** ******* ****** regarding the cancellation of her alarm service.

  After a thorough review of the client’s account, we have determined that while *** ****** did submit a cancellation request dated May 4, 2024, the request could not be acted upon due to the terms of her service agreement at that time. The client originally entered into a 60-month agreement beginning on June 16, 2018. Upon expiration of that term on June 16, 2023, the agreement automatically renewed on a yearly basis, as outlined in the contract.

  Per the terms of the renewal, Safe Home Security requires written notice of cancellation to be received no less than 60 days prior to the renewal date. In order to avoid renewal from June 2024 to June 2025, we would have needed to receive cancellation notice by April 16, 2024. *** ******** written request, dated May 4, 2024, fell outside this window and thus her account renewed for an additional year through June 16, 2025.

  As a result, *** ******** account remains active through the current term. At this time, her account shows a past due balance of $249.95. Additionally, monthly charges of $36.99 will continue through the contract’s expiration on June 16, 2025. We respectfully request that *** ****** contact our office to settle the outstanding and remaining balances so that her account may be formally closed on the current expiration date.

  We appreciate *** ******** time and attention to this matter and request that this complaint now be marked as resolved.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for this service in July of 2022. I signed up for two locations and received two **** cameras and a control panel per location. I also received a doorbell monitor and additional outdoor monitor at one location.
  
  I am charged $64.99 per location and I pay via ******** *******.
  
  About July of 2023, the **** cameras started to become intermittent. I called the provider that set them up and they told me to call ****. The service would work for 2-3 weeks and then stop. Around January of 2024, the cameras stopped working altogether. This problem was persistent at both locations. I'd called multiple times throughout 2024 to get help but was always told to call ****. Ring puts the problem resolution on Safe Home Security. I am paying SHS, not ****. I called both multiple times with no luck.
  
  In January of 2025, I cancelled my service because they couldn't get the cameras to work. They tried to upsell me and said I had a 5 year contract. My contract states that I should have service, which I haven't had consistently since January, 2024. After back and forth on the phone, they said they'd cancel my service. However, the bills continued to be paid automatically. I disputed the charge through **** in February, 2025 hoping they could find a resolution, but the company did not respond and has begun sending paper bills.
  
  After cancelling and calling, they want to charge me $100 to have someone look at the camera. No guarantee of fix and probably another upsell. They want me to pay for service that doesn't work. They don't service any of the equipment that they've sold. They have people sign a 5 year contract for equipment that fails within 18 months and they have no way to exchange or help. They want me to purchase new equipment in order to get my service to work, but I don't trust the company because they've never serviced my existing equipment.
  
  We are requesting money back for time not serviced - 12 months of 2024 @ $129.98 = $1,559.76.

  Business Response

  Date: 05/28/2025

  We have attempted to reach the client to offer a free service call for May 29th. We have left multiple voicemails, we ask that the client call customer service manager Dana M******** at ###-###-#### as soon as possible. The next date available would be June 12th.

  Customer Answer

  Date: 06/06/2025

  They did not answer my complaint.  They called and left a message offering to service my system.  However, they never picked up the phone when they called back. We still don't have service on our system and I don't want their services as they have been playing this game for over a year.  They then had a collections agent call me and start asking for money.  This is an awful company. If you have a class action lawyer available, you should give them the contact information of all of the people that have complained and sue the company.

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel my services due to non support and inoperable equipment and services. I have not had contact with your company in several years. No one has came by nor have I received check in calls. The number on the sign hasn’t been updated. I called that number numerous times and unfortunately the company was unable to pull up an account to help me. Eventually a representative from the number on the sign was able to help me contact the company’s customer service. The representative instructed me to send an email in regard to my experience and my request to terminate services. I email them on or about May 1st, 2025of May and was contacted by a representative, *** Shane M****,(number and texts available) May 16th, 2025. I disclose to him that do not feel like I received the services I have been paying for at least 3 years and that I have had no contact, no interaction, no security checks, no phone contact to ensure services were up and running. My alarm is unresponsive and hasn’t worked in years. The number given to me no longer worked. It took me years to find a number that worked and that I had lost confidence in their services. Also, that I don’t feel the company has filled its obligation to me. I would like to terminate my service. The representative tried to resale me the service and would only transfer me to a supervisor and the supervisor didn’t answer. I asked for a number to call on my on but never received a number to call. I have text to validate I requested information as well as emails.

  Business Response

  Date: 05/22/2025

  ******** ** *** ********* *** ********
  ********* ******* ****
  ********** *********
  
  ** ******** ** *** ** *********

  At Safe Home Security, we understand and regret the frustration *** **** has experienced, and we appreciate the opportunity to address his concerns.

  Please note that our monitoring service is designed to detect and respond to activity, such as triggered alarms or sensor events, rather than inactivity. If a system becomes unresponsive or malfunctions, we rely on the client to inform us so we can promptly schedule a service appointment. Unfortunately, our records indicate that no such service appointment was scheduled on *** ****** account during the reported period.

  We also acknowledge *** ****** point about the outdated phone number on the yard sign. While that number may have led to confusion, our current customer service number is clearly stated in Section 14 of the signed monitoring agreement, which remains the most reliable contact method for account-related matters.

  That said, Safe Home Security is committed to customer satisfaction. We are willing to dispatch a technician to *** ****** property to inspect and service his alarm system at no cost to him. If he chooses to continue using our services after this visit, we are confident we can restore his system to full functionality.

  However, if *** **** still wishes to proceed with the cancellation of his service, we must respectfully note that his account remains under a valid agreement. Per the terms of that agreement, any early termination would require fulfillment of the contractual obligations. A copy has been attached for reference. 

  We are standing by to work with *** **** to resolve this matter in a way that is fair and consistent with our policies. He may contact us directly at ###-###-#### to coordinate a service appointment or to further discuss his account status.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Home Systems in Ct. tells us we must pay them $31.99 monthly thru Aug 2029 for their security, which has been replaced by another Company. They told me I signed contract, which I signed under duress, therefore I ask for absolution of their business practices. Thank you in advance for your attention to this matter. *********** ******

  Business Response

  Date: 05/22/2025

  RE: BBB Complaint ID ******** – ***** ******

  Safe Home Security acknowledges receipt of the complaint filed by ***** ****** regarding her request to terminate service with us due to contracting with another provider. We have thoroughly reviewed the client’s account and wish to provide the following response:

  Our records indicate that Mrs. ****** voluntarily renewed her monitoring agreement with Safe Home Security. This renewal was confirmed through a recorded verbal agreement during which the terms of the renewal were clearly outlined. Specifically, the client inquired about the monthly service rate staying $30.99 and was informed that the rate had increased by $1.00—from $30.99 to $31.99. The representative confirmed that this new rate would remain in effect for the duration of the 60-month agreement. The client verbally acknowledged understanding and agreement with the terms presented.

  The renewal was not initiated under any duress and was completed via both a phone confirmation and a follow-up email request for the client to sign the new agreement via esign, through which the client affirmed the va*** of continuing service at this competitive rate. For context, a $31.99 monthly monitoring fee is notably low given the level of security service and support provided.

  In addition to the renewal, the client was offered and received a complimentary wellness check at her residence, which was performed 10 days after the agreement was renewed. Furthermore, Safe Home Security provided a certificate of installation to assist the client in notifying her homeowner’s insurance provider of the continued service, which may support eligibility for insurance discounts.

  Per the terms of the renewed agreement, early termination is subject to a contract buyout clause requiring payment of 90% of the remaining contract balance. As of the date of this correspondence, the early termination fee would total $1,599.50. A final invoice reflecting this amount can be mailed to the client upon request.

  We regret that Ms. ****** has opted for a new provider however we remain available to answer any additional questions or provide further documentation related to her agreement.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security
  ************ ********* *

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fulfilled my contract with this company and they claim i signed a new contract with them. They never emailed me one to sign and I never received a confirmation that I signed one. When I asked to see a copy of this new agreement they sent one and it is not my signature. Looks nothing like my signature. I have left them for some years now and they keep hassling me and have even Reported my to the credit bureaus. Enough is enough. They are very dishonest in my opinion and every one should be aware of their tactics.

  Business Response

  Date: 05/23/2025

  We researched this complaint and called the client on may 23rd to review the results.  The agreement is legitimate and was DocuSigned on a computer which is why the client says it's not his signature.  The email address the contract was sent back from  matches the same email this complaint was filed from.  In addition, The client agreed to the terms and rate of this agreement on a taped quality control phone call.  We consider this obligation valid.

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract ended March 26, 2025. I gave them 3 certified letters explaining I was not renewing my contract before contract expired. They have not taken me out of the system and everyday when I leave my home I get emails that my system was not set. They do not come take equipment out . They have not taken me out of their system. I want the contact to stop. i had a very bad experience with them in September 2023 . For a whole month I could not get a service techican out to stop a beeping noise that was going off every few minutes, From the time of my service they did not have a techican in the state of **** but they failed to inform me of this at time of sighing my contract. I am 82 years old I cannot deal with such stress also I cannot afford the system any longer. Thank you.

  Business Response

  Date: 05/22/2025

  *** *** ********* ** ******** * ***** *****

  Safe Home Security is in receipt of the complaint submitted by *** ***** ***** regarding the status of her service cancellation.

  *** ***** expressed concern that her service had not been properly canceled, as she continued to receive alerts indicating the system had not been armed upon exiting her home. Upon investigation, we found that while billing for her account ceased in March 2025, the cellular communicator through our monitoring partner, *********, was not successfully deactivated at that time. As of today, May 22, 2025, these alerts have been terminated, and the client will no longer receive status notifications from the system.

  *** ***** closed her complaint with the BBB and indicated that her reason for cancellation was due to financial hardship. In an effort to assist, this matter is being referred to our Senior Account Executive, Rebecca P******, who will explore any potential options to make our services more affordable should *** ***** wish to resume them in the future.

  In the meantime, this communication serves as formal confirmation that *** *****’ account with Safe Home Security has been closed.

  We respectfully request that this complaint be marked as resolved.

  Sincerely,

  Princess B***
  Manager, Retention
  Safe Home Security