Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security Services Baltimore

  6306 Belair Rd Baltimore, MD 21206-1810

• 

  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

• 

  Safe Home Security, Inc.

  2300 N Broadway St Pittsburg, KS 66762-2841

• 

  Safe Home Security, Inc.

  1209 E Country Rd Fruit Heights, UT 84037-2282

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company in 2018 to provide home security services. At this time, I signed a 5-year contract for services that I upheld. But, following the initial 5-year contract period the company extended my contract for another 5 years without any type of permission or notification. I have tried numerous times to cancel these services and have been told that the only way that I can is to pay 90% of the remaining contract balance and the past due balance. None of the company's security devices have been utilized in my home for the past few years. The only resolution that I would like is for my account to be canceled any my past due balance removed since, it is for services that have never been provided. I would also like the derogatory mark removed from my credit. These are erroneous contracts and make it impossible for a consumer to get out of. I have called numerous times to cancel and informed the only way this can be completed is to send a letter to the companies address. I have done this as well and keep being charged for services. The company additionally refuses to provide a copy of my original contract and where it would specify that if I did not cancel services that I would be held to another 5-year term. The actions of this company are well documented and they have even been sued by ******** *********

  Business Response

  Date: 09/29/2025

  Response to BBB Complaint ID ******** – ********* ******

  Safe Home Security acknowledges that Mr. ********* ****** entered into a 60-month agreement for home security services beginning in June of 2018. As outlined in the original contract, at the conclusion of the 60-month term, the agreement transitioned to a month-to-month basis, unless terminated by the customer in accordance with the contract's cancellation provisions.

  We would like to clarify the following:
  Contract Terms & Renewal:

  There was no automatic 5-year renewal as alleged by the complainant. The account transitioned to a month-to-month service agreement after the initial contract term expired in 2023, as stipulated in the original signed agreement. Please see the attached copy

  Customer Communications:
  While the complainant claims repeated efforts to cancel the service, our records indicate very limited communication from *** ****** during the relevant period.
  We have only three recorded instances of contact from the customer between 2022 and 2025, each related to payment inquiries.
  Our representatives made multiple attempts to contact the customer regarding service continuation and outstanding balances; these went unanswered.
  Numerous automated notifications were also sent concerning the overdue balance, beginning in August 2022 through September 2025.

  Payment Activity:
  Despite claims that the equipment has not been used, service billing continued due to the contract not being formally canceled per the agreement’s terms.
  In September 2025, the complainant’s spouse contacted our office expressing concern about credit reporting and discussed setting up a payment plan.
  At the time of this contact, the account reflected a past due balance of $784.83.

  Cancellation Policy:
  As per the contract, cancellation requires written notice to our company address. While the customer alleges to have sent a letter, we have no record of receiving any written cancellation request.
  We are happy to review and reevaluate the account if the customer can provide verifiable proof of such correspondence.

  Credit Reporting:
  The derogatory mark referenced in the complaint is a result of non-payment on an active account. We report factually on account status and are willing to work with the customer to resolve the balance and from there report the client as current to the credit bureaus. 
  
  Resolution Offered:
  While we stand by the terms of our agreement, we remain committed to working toward a resolution. We are willing to:
  Offer a settlement option for the past due balance.
  Cease future billing upon formal cancellation, provided the balance is resolved.

  We encourage *** ****** to contact our customer service department to discuss resolution options directly.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this company since 2016. I received a call in April of this year (2025) asking if I plan to renew with the company. I made then aware that I was not renewing. At that time, no one made me aware that I needed to submit that request in writing. They automatically renewed my service. I called on 9/15/2025, asking why was my service renewed, when I made the representative aware that I dd not want to renew the service. The representative stated that since I did not send the letter requesting non-renewal, that they would not cancel my service. I asked the representative that if I needed to send a letter, why was I not informed of that fact when I was originally called in April. They stated that the representative was not obligated to tell me that fact. I asked him, so basically, the reps are allowed to call me and ask me about my plans to renew, but not inform me the steps after I tell them I was not renewing, which would cause them to automatically renew, what is the point of them calling? The current rep stated that they will not cancel until next year, as that is the length of a renewal contract without an actual renewal signature.

  Business Response

  Date: 09/22/2025

  *** *** ********* ** ******** * ********* *******
  
  **** ****** ******** *******

  Thank you for the opportunity to respond to the concerns raised by *** ********* ******* regarding her contract renewal with Safe Home Security.

  After reviewing the account and associated call recordings, we would like to provide the following clarification:

  *** ******* will be eligible for cancellation in May of 2026, provided that Safe Home Security receives written notice of cancellation at least 60 days prior to May 11, 2026. This written notice can be sent via email and must be received no later than March 11, 2026 in order to prevent automatic renewal for another term.

  Regarding the communication in April 2025, our records show that *** ******* was contacted on April 2, 2025 regarding a smoke detector malfunction, and during that call, she was offered renewal options. However, she stated that she would call back at a later time to go over her options and that it was not the right time to discuss them. There was no definitive cancellation request made during that call. The call can be furnished upon clients request.

  Per the terms of *** ********* original agreement, all cancellation requests must be submitted in writing and received no later than 60 days prior to the contract’s expiration date. Therefore, if *** ******* had intended to cancel for May 2025, her written cancellation request would have needed to reach us no later than March 11, 2025.

  As of now, *** ******* is not eligible for cancellation, but she can ensure cancellation for next year by submitting written notice to us via email no later than March 11, 2026.

  We understand the concerns and regret any confusion that may have occurred. We are committed to providing transparency and support to all our customers.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Business Response

  Date: 09/22/2025

  *** *** ********* ** ******** * ********* *******
  
  **** ****** ******** *******

  Thank you for the opportunity to respond to the concerns raised by *** ********* ******* regarding her contract renewal with Safe Home Security.

  After reviewing the account and associated call recordings, we would like to provide the following clarification:

  *** ******* will be eligible for cancellation in May of 2026, provided that Safe Home Security receives written notice of cancellation at least 60 days prior to May 11, 2026. This written notice can be sent via email and must be received no later than March 11, 2026 in order to prevent automatic renewal for another term.

  Regarding the communication in April 2025, our records show that *** ******* was contacted on April 2, 2025 regarding a smoke detector malfunction, and during that call, she was offered renewal options. However, she stated that she would call back at a later time to go over her options and that it was not the right time to discuss them. There was no definitive cancellation request made during that call. The call can be furnished upon clients request.

  Per the terms of *** ********* original agreement, all cancellation requests must be submitted in writing and received no later than 60 days prior to the contract’s expiration date. Therefore, if *** ******* had intended to cancel for May 2025, her written cancellation request would have needed to reach us no later than March 11, 2025.

  As of now, *** ******* is not eligible for cancellation, but she can ensure cancellation for next year by submitting written notice to us via email no later than March 11, 2026.

  We understand the concerns and regret any confusion that may have occurred. We are committed to providing transparency and support to all our customers.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried cancel service, getting the run and around and threats to damage my credit

  Business Response

  Date: 09/22/2025

  *** *** ********* ** ******** * ******* ******
  
  **** ****** ******** *******
  
  

  Thank you for the opportunity to respond to the complaint submitted by *** ******* ******.

  Safe Home Security acknowledges receipt of *** ******’s written request to cancel his service, which was submitted on August 26, 2025.

  Per the terms of the contract *** ****** signed in 2018, the monitoring agreement was for a period of 60 months and includes an automatic month-to-month renewal thereafter unless either party provides written notice at least 60 days prior to the desired termination date.

  The relevant section of the agreement reads as follows:

  “This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one (1) month unless either party gives to the other at least sixty (60) days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date. Upon renewal, service will be billed at then-current monitoring fees.”

  This means that, based on the date we received the cancellation request (August 26, 2025), Safe Home Security has until October 26, 2025 to fully process and complete the cancellation per the contract terms.

  We appreciate *** ******’s patience and understanding during this time, and we can confirm that his request is currently being processed in accordance with the agreement.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  as of July 7, 2025 the company was contacted several times. The representative Natasha said that the contract could not and would not be to be bought out or paid off because it was illegal to cancel the contract with their company. Her phone number is ###-###-####. Every attempt to cancel the contract has been refused. Several of the reps have called and demanded that the equipment be reinstalled and have refused to give a mailing address to return all unwanted equipment to the company.

  Business Response

  Date: 09/22/2025

  *** *** ********* ** ******** * **** *****
  
  **** ****** ******** *******

  Thank you for the opportunity to respond to the concerns raised by *** **** *****.

  Per the terms of *** ******* agreement with Safe Home Security, she is eligible to cancel her contract early by settling the account for $3,539.85. The relevant clause in her contract reads:

  EARLY CANCELLATION:Client may cancel prior to completion of primary or renewal term upon receipt of ninety percent (90%) of the unpaid contract balance. All cancellation requests must be in writing.

  Our records show that *** ***** had been working directly with Senior Account Manager Natasha L**** after it was documented on her account that she had been approached and misled by a competing security company. In an effort to assist and retain *** ***** as a valued customer, our team—including *** L****—attempted on multiple occasions to coordinate reactivation of her system and re-establish service.

  Despite five documented attempts to schedule reinstallation, we did not receive cooperation from the client to move forward. Instead, we received this complaint, which we regret.

  To bring this matter to a resolution, an invoice for the early termination settlement of $3,539.85 will be mailed to *** *****. Once payment is received, her account will be considered settled in accordance with her contract.

  We appreciate the opportunity to respond and remain available to answer any further questions or concerns.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Safe Home Security as they said they that they would replace my current system with a new system. Three weeks later, I still have not heard from anyone and I'm concerned since my system is currently down and I'm unprotected.

  Business Response

  Date: 09/15/2025

  BBB Complaint Response – ID ********

  Safe Home Security has reviewed the complaint submitted by *** **** regarding his security system.

  Our records confirm that an appointment has been scheduled to address this matter. The necessary replacement parts have already been shipped to the assigned technician, who will be contacting *** **** directly to coordinate a service date.

  We remain committed to ensuring *** ****’s system is restored promptly and appreciate his patience as we work to complete this service.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction I am disputing is from 08/24/25- 04/17/26. I currently have a past due amount of $125.98 and they want me to continue to pay them $49.99 until 04/26 because they say I signed a contract back in 2019. I believe this contract is extreme and they never really explained the terms, they just told me to sign a paper.
  I tried to contact them through the phone number and contact information that they provided to me the day of signing, however the phone number, address, and website were no longer active and/or phone number was no longer in service. I did not even know the name of the company to try and get a hold of them. It was not until I stopped my automatic payments to them that they reached out threatening me to pay. I told them that I no longer wanted their services and/or equipment for my home. I sent them a letter to request a cancel of services as they asked, however, they were rude on multiple occasions and told me that I had to pay them until the end of contract no matter if I wanted their services or not.
  They have not tried to resolve the issue in any way. All I want is to end the contract from 08/24/25, nothing more. They never provided any type of customer service, they never reached out to me about anything ever until I stopped paying them.
  
  As of now, I have a bill of $125.98 but it will continue to grow until 04/17/26 which is when contract ends.

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ***** *********
  
  We have reviewed the complaint submitted by Ms. ***** *********. While we understand her frustration, the complaint does not clearly specify the resolution she is seeking beyond wanting to end the agreement early, which is not a service we can reasonably provide under the terms of our mutually agreed-upon contract.

  Ms. ********* entered into a contractual agreement with us in November of 2020 for 66 months. The contract was clear in outlining the duration and payment obligations. It is now approximately 7–8 payments away from full completion.

  Ms. ********* did not raise any concerns about the contract or our services until payments were stopped. At that time, we reached out regarding the missed payment. In response, she contacted us, expressed her intent to cancel, and was guided through the appropriate cancellation process. She followed the instructions and submitted her cancellation request via email as directed.

  To assert that we lack customer service simply because we are holding both parties accountable to the terms of a valid contract is unfair. We have been responsive and transparent throughout, including in providing instructions on how to formally submit a cancellation request.

  This response shall serve as formal confirmation that so long as all payments remain current through April 2026, Ms. *********’s account will be closed at the end of the contract term, and no further obligations will remain.

  We remain available to assist the client with any remaining billing or service-related questions until the contract reaches its natural end.

  Sincerely,
  Princess B***
  Safe Home Security
  Manager, Retention

  
  

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ***** *********
  
  We have reviewed the complaint submitted by Ms. ***** *********. While we understand her frustration, the complaint does not clearly specify the resolution she is seeking beyond wanting to end the agreement early, which is not a service we can reasonably provide under the terms of our mutually agreed-upon contract.

  Ms. ********* entered into a contractual agreement with us in November of 2020 for 66 months. The contract was clear in outlining the duration and payment obligations. It is now approximately 7–8 payments away from full completion.

  Ms. ********* did not raise any concerns about the contract or our services until payments were stopped. At that time, we reached out regarding the missed payment. In response, she contacted us, expressed her intent to cancel, and was guided through the appropriate cancellation process. She followed the instructions and submitted her cancellation request via email as directed.

  To assert that we lack customer service simply because we are holding both parties accountable to the terms of a valid contract is unfair. We have been responsive and transparent throughout, including in providing instructions on how to formally submit a cancellation request.

  This response shall serve as formal confirmation that so long as all payments remain current through April 2026, Ms. *********’s account will be closed at the end of the contract term, and no further obligations will remain.

  We remain available to assist the client with any remaining billing or service-related questions until the contract reaches its natural end.

  Sincerely,
  Princess B***
  Safe Home Security
  Manager, Retention

  
  

• Initial Complaint

  Date:09/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Home Security refuses to cancel my account. My 5 year contract is over, I sold the house, and I don’t live there anymore, but they still won’t turn the security system off and close my account.

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ***** *******
  
  After reviewing the details of your account, we can confirm that you are eligible for a penalty-free cancellation of your agreement, pending receipt of the following two items:

  Proof of the sale of your home, and A signed cancellation letter requesting the account closure.

  It appears that the delay in cancellation may have been due to prior communication with one of our representatives, Roneya B****, who was assisting with a possible relocation of your system to a new residence.

  If you are no longer interested in relocating services, you may email both the proof of sale and the cancellation letter to:

  ** **********************

  Once these documents are received, please allow up to 30 days for the cancellation to be fully processed.

  We are happy to assist in completing this process as quickly as possible and appreciate your cooperation.

  Sincerely,
  Princess B***/ Manager, Retention
  Safe Home Security

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ***** *******
  
  After reviewing the details of your account, we can confirm that you are eligible for a penalty-free cancellation of your agreement, pending receipt of the following two items:

  Proof of the sale of your home, and A signed cancellation letter requesting the account closure.

  It appears that the delay in cancellation may have been due to prior communication with one of our representatives, Roneya B****, who was assisting with a possible relocation of your system to a new residence.

  If you are no longer interested in relocating services, you may email both the proof of sale and the cancellation letter to:

  ** **********************

  Once these documents are received, please allow up to 30 days for the cancellation to be fully processed.

  We are happy to assist in completing this process as quickly as possible and appreciate your cooperation.

  Sincerely,
  Princess B***/ Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my co-op and canceled the service and they are still trying to bill me even though I presented evidence of the sale and that I no longer live at the address.

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ********* *****
  
  Thank you for your complaint. We understand Ms. *****’s concern and appreciate the opportunity to clarify the terms of her agreement.

  Ms. ***** entered into a 60-month agreement on March 15th, 2024. Per the signed contract, the early cancellation clause states:

  "Client may cancel prior to completion of primary or renewal term upon receipt of ninety percent (90%) of the unpaid contract balance. All cancellation requests must be in writing."

  Although Ms. ***** has presented documentation of the sale of her co-op, the contract does not allow for automatic termination due to relocation. However, we do offer two options at this time:

  Relocate the system to her new residence at a one time cost of $199.00, or

  Cancel the agreement by paying 90% of the unpaid contract balance, which currently totals $2,652.66.

   If Ms. ***** chooses to proceed with cancellation, please note that we have already received her cancellation letter. Once the required payment is received, her account will be closed in accordance with the terms of the contract.  

  We are available to help facilitate whichever option she chooses.
  Sincerely,
  Princess B***/ Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I simply want to pay off the remaining balance on my contract (90%). I contacted them several months ago, but they never pushed it far enough to actually finish the task. I see that several other customers have this same experience. I emailed the company today, in an attempt to resolve this issue, and now I am being told the email doesn't exist. I don't know what is going on at this company, but I will never even consider doing business with them again. They prey on young, ignorant people/families, trying to lock them into a [severely overpriced] contract that, apparently, they can't even pay off when the time comes. I cannot believe that I have to go through a third party to GIVE YOU MONEY. Any help would be much appreciated. Thank you.

  Business Response

  Date: 09/17/2025

  BBB Complaint ID: ********
  Client: ***** *********
  
  We sincerely apologize for any inconvenience or frustration Mr. ********* has experienced while trying to close his account. We understand how important it is for customers to be able to resolve their account matters efficiently, and we regret that our representatives were less than helpful during his previous attempts to settle the balance.

  As of September 17, 2025, the remaining balance required to close the account is $1,007.86. A bill reflecting this payoff amount will be mailed to Mr. ********* for his records and processing.

  We appreciate his patience and are committed to assisting him in completing this process. Should he need further assistance, he may contact our Customer Care team by phone at ###-###-####.

  Sincerely,
  Princess B***/ Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 09/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To Safe Home Security: Thank you for working with me and getting this completed. I will pay off my remaining balance and move on.
  
  
  Respectfully,
  
  
  
  ***** *********

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have canceled with Safe Home Security well over a year ago, yet they have continued to harass us through phone, mail, as well as email. I have confirmed with a represented over the phone of the cancelation, yet they continued to send bills. We were fed up and wanted the harassment to be done, and we wanted to be done with the company for good, so although we canceled well before and we shouldn't have received another bill at this point, we still paid one more bill 2/5/25 just to satisfy them. Proof of which is attached. However, the company is now requesting another $260 dollars as of August 2025. Now Im starting to think this isnt even an actual company, but a well thought out scam, and we need assistance in ending this. I have done some research online, and numerous other people have this problem. They also have a 1 star review from over 470 reviews, so there is a major issue that needs to be addressed. Thank You for taking the time to listen to my concern!

  Business Response

  Date: 09/17/2025

  Response to BBB Complaint ID ********
  
  Safe Home Security has reviewed the complaint submitted by *** **** regarding account #******.
  
  Our records indicate that we did not receive a cancellation request from *** **** until January 2025. In accordance with the terms of the signed agreement, the account remained active and billing continued. As such, the balance currently due on the account is valid and remains outstanding.
  
  We understand the customer’s frustration, but Safe Home Security must adhere to the terms of the agreement in place. If *** **** would like to discuss the balance or payment options, he may contact our in-house Collections Department at ###-###-#### for direct assistance.
  
  Sincerely,
  Safe Home Security, Inc.