Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

• 

  Safe Home Security, Inc.

  2300 N Broadway St Pittsburg, KS 66762-2841

• 

  Anthem Alarm LLC

  1209 E Country Rd Fruit Heights, UT 84037-2282

• 

  Safe Home Security, Inc.

  1077 W 125 N Springville, UT 84663-5603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away on January 10, 2020. We notified your company of her death in June 2020. My mother signed a contract (in her name only) in 2019 with an end date of January 17, 2023. After her death, the home went through probate, and your company never filed a claim. My sister, the executor of the estate, mailed a copy of the death certificate. We have contacted and spoken to various representatives within your organization in the past three years, but no resolution in sight. The billing continues to grow; the only effort your representatives have made is to offer a discount off the current total due if someone renewed the contract. Does your standard contract not have a death clause? Despite our repeated and persistent efforts to resolve this issue, the bill accumulates late fees for the unpaid balance. Your company's lack of empathy and understanding has only added to our frustration. As one of the nation's largest residential home security providers, I urge you to consider showing good faith in closing this account with a zero balance. The account was current up until the day my mother passed away. Thanks in advance for your assistance. We sincerely hope for a fair and just resolution to this matter.

  Business Response

  Date: 08/14/2025

  ******** ** *** ********* ** ********
  ********** ***** ***** **********
  ***** **** **** ********* ****
  ***** ****** ***** ****

  We are writing in response to the complaint concerning the account of ***** *****.

  First and foremost, we extend our sincere condolences to Ms. *****’s family for their loss. We also want to acknowledge and apologize for any frustration or difficulty experienced in attempting to resolve this matter over the past few years.

  After a thorough review, Safe Home Security has decided to formally close the account associated with ***** *****. The outstanding balance will be absolved in full, and no further billing or collection efforts will take place.

  The account has been marked as closed and resolved as of the date of this response. We consider this matter closed in good faith, and no additional action is required from the family.

  We appreciate the communication and patience of Ms. *****’s family during this time, and we hope this resolution provides some peace and closure.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

• Initial Complaint

  Date:08/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this letter to Safe Home Security several months ago :
  "This letter is response to your ongoing billing being sent to me. As I said last November via phone conversation, I received an email saying my account was coming up due for renewal. I told you I was not renewing. I also sent a letter stating I was cancelling the service. For some reason you ignored it.
  In January there was a malfunction with the security panel and it would not shut off a smoke detector. There was no smoke. I called your service and went through several steps, as per your representative, to shut it off. Nothing worked. Finally your representative told me to unplug the transformer. That did not work. Then your representative told me to open the panel and find the wires that went to the battery and had me disconnect the wires. That stopped the smoke detector.
  After all of that I did not hear from your company for over three months until I responded to your continuing monthly billing. And now seven months later the panel is still in the same condition that your representative instructed me to do. This has been an ongoing issue since I cancelled your service last November. I will be sending copies of this letter the *** consumer protections."

  Business Response

  Date: 08/15/2025

  ******** ** *** ********* ** ********
  ********** ****** ********
  ***** **** **** ********* ****
  ***** ****** ***** ****
  
  **** ****** ******** ****** *** *** *********

  Thank you for your recent communication regarding your account. We appreciate the opportunity to respond and provide clarification regarding your service and billing.

  After reviewing your account, we have determined that you are not eligible for cancellation at this time due to an active contract.

  Our records show that you signed a 36-month agreement in July 2023. Per the terms of that agreement, the service remains active through the full contract term unless early cancellation fees are paid. This is why invoices for monthly service charges have continued to be issued.

  If you would like a copy of your signed agreement, we would be happy to provide it to you upon request. Please feel free to reach out to our customer service staff directly to obtain this documentation.

  Regarding your technical concerns from January 2024, we regret any inconvenience caused by the malfunction of your system and appreciate your cooperation in troubleshooting the issue with our support team.

  We would be glad to assist you in repairing your system. If you are interested in getting your equipment back in proper working order, please don’t hesitate to contact our customer service / support team at ###-###-####. Our representatives will be happy to help coordinate service and ensure your system is functioning as intended.

  We understand this situation has been frustrating, and we are committed to working with you toward a solution within the boundaries of the existing agreement. Please don’t hesitate to contact us if you would like to discuss service options, contract details, or technical support.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Safe Home Security, which is billing me for services I never directly agreed to, and has caused harm to my credit report through unauthorized and unjustified actions.
  
  My involvement with Safe Home Security stems not from a direct service agreement, but rather through a security system installed by my home builder, which was originally managed under a different provider. Over time, the service provider transitioned to Safeguard America, and subsequently to Safe Home Security, without my explicit consent to continue service or enter into a new agreement with Safe Home Security.
  
  At no point did I sign a contract or authorize service renewal with Safe Home Security. Despite this, the company has charged me service fees and attempted to collect payment for services I did not request or use. I have also discovered that Safe Home Security has negatively impacted my credit report, causing me unnecessary financial stress and damage to my credit standing.
  
  Upon further research, I found numerous similar complaints filed against Safe Home Security regarding unauthorized billing, aggressive collections, and questionable credit reporting practices.
  
  I respectfully request that the Better Business Bureau investigate Safe Home Security’s practices and assist in the following resolution:
  
  Immediate termination of any unauthorized billing or account activity in my name.
  Full correction and removal of any negative entries Safe Home Security has made on my credit report.
  A written confirmation that no further collection actions will be pursued and that no services will be billed to me going forward.
  I am happy to provide further documentation regarding this matter, including any notices or credit report entries, upon request.
  Thank you for your attention to this serious issue. I appreciate your assistance in helping to resolve this matter and prevent similar harm to other consumers.
  
  Sincerely,
  ***** *****

  Business Response

  Date: 08/14/2025

  Response to BBB Complaint ID 23690964
  Regarding: ***** *****
  From: Safe Home Security, Inc.
  Date: August 14th, 2025

  We are writing in response to the complaint submitted by Ms. ***** ***** regarding her account with Safe Home Security.

  After reviewing the account and associated records, we would like to clarify the following:

  Account Status and Eligibility for Cancellation:
  Ms. *****l’s account originated through an agreement signed in July 2019 with **** ********, which included a 36-month service obligation. That term has now been fulfilled, and as of the conclusion of the clients 36 month term, the account has transitioned to a month-to-month contract renewal in accordance with the original agreement terms. Therefore, we confirm that the account is currently eligible for cancellation. We will honor this BBB complaint as the formal written cancellation request required by the contract and will proceed to close the account effective September 1st, 2025.

  Validity of Agreement and Provider Assignment:
  Ms. *****l raises concerns regarding the assignment of her contract to Safe Home Security. We would like to note that the original agreement with **** ******** includes a clause under Section 8, Subsection C, which explicitly states:
  "This agreement or any portion thereof is assignable by the company in its sole discretion, upon notice to the subscriber."
  Per this provision, Safe Home Security legally assumed service obligations as part of the assignment process. Notification of this transition was sent to all **** ******** subscribers in both written and email formats in March 2022.

  Credit Reporting and Payment History:
  Ms. ******’s concern regarding negative credit reporting has also been reviewed. Records show that an invoice was issued for a 6-month service period on January 1, 2025, with payment due by January 31, 2025. That invoice remained unpaid until June 13, 2025. As a result, the credit reporting accurately reflects the account’s delinquency during that period. We understand this may have caused frustration, but the reporting is compliant with credit bureau standards and reflects the account activity factually.

  We appreciate Ms. ***** bringing her concerns to our attention and respect her right to dispute charges and service continuation. We believe this response fully addresses the matter and confirms that:
  Her account will be closed effective September 1st, 2025
  No further services will be billed.
  No additional collection efforts will be made as Ms. ***** is current on payment.
  All credit reporting conducted has been accurate per the payment record on file.

  We thank the BBB for facilitating this communication and are available to provide any additional documentation needed to support this resolution.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 42-month contract through a video call with a lady named Jantz E*****, on an **** with a gentleman who came to my home to introduce me to the company. The contract started December 9, 2021, for $1979.64 ($54.99) a month. Whenever I had technical issues, I could never speak to anyone. There was no number that connected me with a live agent. So, when I started emailing, calling and trying to connect with Safe Home Security, Inc on ********, with no success, I stopped paying them. Then a man named Ron L******* from their collections department called me to collect payment, and I inquired about discontinuing my services with them, and he told me what to write and to send it to him and he would forward it to them so that I could be released from their billing and services. I just received another bill from them.
  Please have them to STOP Billing Me, Correct Negativity on my Credit Report and Close My Account.

  Business Response

  Date: 08/14/2025

  ******** ** *** ********* ** ********
  ********** ****** *******
  ***** **** **** ********* ****
  ***** ****** ***** ****

  We are writing in response to the complaint submitted by *** ****** ******* regarding her account with Safe Home Security.

  After reviewing the account, we would like to confirm the following:

  Account Closure and Final Payment:
  *** ********* account with Safe Home Security has been officially closed. Her final payment in the amount of $864.99 was received on July 15, 2025, which settled the remaining balance on her account.

  Final Billing Statement:
  The billing statement *** ******* references was generated on July 5, 2025—prior to the receipt of her final payment and before we received her cancellation request on July 17, 2025. At this time there is no further billing obligation.

  Credit Reporting:
  Now that the account is closed and paid in full, we will ensure that the credit reporting reflects the most current and accurate status. The clients  credit reporting reflects payment or non payment on a every 30 day basis. Our records indicate non payment on the clients services from April of 2024 to June of 2025.

  We appreciate *** *******’s communication and the opportunity to resolve this matter. We trust this response confirms that her account has been properly closed, her final payment has been applied, and no future charges will occur.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security, Inc.

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is constantly sending me bills, and tampering with my system. They were terminated on March 3, 2025.

  Business Response

  Date: 08/06/2025

  Response to BBB Complaint ID ******** – ******* *****

  We appreciate the opportunity to respond to the complaint submitted by Mr. ******* *****.

  After thoroughly reviewing the account, we respectfully assert that the complaint is invalid for the following reasons:

  Contractual Agreement Still in Effect: *** ***** entered into a 66-month alarm monitoring agreement with our company on February 11, 2020. As outlined in the contract, the agreement includes automatic year-to-year renewals following the initial term, unless written notice is provided at least 60 days prior to the expiration date.

  Cancellation Procedure Not Completed: While it is true that *** ***** contacted our office by phone on March 3rd, 2025 to inquire about canceling his service, he was clearly informed at that time of the requirement to submit a written cancellation notice and of the 60-day advance notice policy. To date, we have not received any written cancellation request from *** *****, as required by the terms of the agreement.

  Because no written cancellation was received, and due to the automatic renewal clause in the agreement, the contract has since renewed, and the monitoring service remains active. The current term now runs through August 2026.

  System Tampering Allegation: *** *****’s claim that our company is “tampering with his system” is unfounded. We have no record of any unauthorized access or service activity on his system. Our technicians and support staff only access customer systems at their request or during authorized service calls.

  We remain committed to resolving any misunderstandings and encourage *** ***** to submit a written cancellation notice if he wishes to terminate the service after the current term. We are happy to provide him with a copy of his original agreement and cancellation policy upon request.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2020 I signed a 63 month contract with Safe Home Security, thinking it was ****. Due to the system not working well, not being cheaper like they said, and not paying off my old system I cancelled. Months go by and I start getting statements from SHS find out that they just use **** but I still have to pay them. They finally pay old system August 2021. I continue paying even though I did not use system. Then they would call me every month saying issues with my card. When I stopped receiving calls I assumed my account was done. Over a year goes by and I get a call saying I owe $2000. I tried to cancel so that I could just pay the bill but they do not let you cancel unless its paid in full. I finally applied for a credit card and paid $1500 in September 2024 & asked if that would hold me over for a while he said yes and that I owed $350 left. Today I get a call stating its $740 because that was a 30 day payout which was not explained to me and since I did not continue to pay they charged me every month after. They say they supposedly called but have not received a text, call, email, or letter. She even said she would text me info today and still have not received it. Today is the first i have heard from them since September of last year. If you cant pay extra you never get out of contract because they continue charging and do not contact you until hundreds of dollars later. Since they gave me an amount to pay I thought it was like my car if I paid a huge chunk it would cover me for a while.

  Business Response

  Date: 08/07/2025

  Safe Home Security has reviewed *** ****’s account and the concerns submitted in her complaint.

  We acknowledge that *** **** made a partial buyout payment of $1,500 in September 2024 after speaking with a representative. At that time, she was quoted a 30-day payoff amount and advised that charges would continue if the balance was not paid in full within that timeframe. We regret if there was any confusion regarding this or a lack of follow-up communication.

  In an effort to resolve the matter and bring the account to a close, Safe Home Security is willing to accept a final payment of $250. Once received, the account will be considered settled in full and no further contact will be made.

  If *** **** would like to proceed, she may contact her account manager Ms. Shar B**** at ###-###-####. She may also contact Ms. B***'s manager, Mr. Daniel P****** at ###-###-####

  Customer Answer

  Date: 08/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a past contract with Safe Home Security that ended over two years ago. Since then, I was on a month-to-month service, which I recently canceled.
  
  After canceling, I received a letter stating I owed a contract buyout fee, even though no contract was in place. Customer service could not explain the charge and only told me there was an “outstanding balance.”
  
  I have sent a certified dispute letter and asked for documentation, but the company has not resolved the matter.
  
  I am requesting that this incorrect charge be removed, and that I receive confirmation my account has been closed with a zero balance.
  
  ?
  
  Would you like me to help you upload your certified letter or prepare a short summary of your timeline (e.g., when you canceled, when the letters started)? That can strengthen both complaints.

  Business Response

  Date: 08/06/2025

  *** *** ********* ** ******** * ***** ********

  Thank you for the opportunity to respond to *** ***** ********** complaint regarding his account with Safe Home Security.

  We have reviewed *** ********** account and would like to clarify the following:

  *** ******** entered into a 60-month alarm monitoring agreement with Safe Home Security on December 11, 2019. As outlined in the terms of that agreement, the contract transitions to a month-to-month renewal at the end of the initial term unless written notice of cancellation is provided at least 60 days prior to the desired cancellation date.

  *** ******** submitted his written cancellation notice on May 20, 2025. In accordance with the terms of the agreement, his account is scheduled for cancellation 60 days from the receipt of that notice, which would be July 19, 2025. Therefore, billing would remain in effect through that date.

  It is important to note that *** ********** billing history shows no payments have been made since December 2024, resulting in a past due balance on the account. The recent correspondence *** ******** received refers to these outstanding monitoring charges, not a contract buyout fee.

  In response to his certified dispute letter, our team has reviewed the account thoroughly and verified that the charges in question are valid based on the contract terms and service timeline. Documentation supporting this can be sent directly to *** ********** address if needed.

  To resolve the matter, we request that *** ******** contact our billing department directly if he would like to arrange payment of the balance or if additional documentation is needed. Once the outstanding balance is cleared, a formal confirmation of account closure will/ can be provided.

  We appreciate the opportunity to clarify this matter and hope this resolves any confusion.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 08/14/2025

  I spoke with the company I requested a copy of my contract. This is not who I had my contract through. It was not safeguard  I asked the company to send me my original contract that I signed. I’m waiting for a response from the company.

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Home Security has used deceptive practices to sell me their security system and then when the alarm system wasn't working and they came out to repair it said that I signed another contract extending my contract and going up on my price. We can resolve this if they will go back to the original contract which would give me about 3 1/2 years left on the contract at the original price of $70.99 a month. 
  

  Customer Answer

  Date: 07/28/2025

  Safe Home Security has used deceptive practices to sell me their security system and then when the alarm system wasn't working and they came out to repair it said that I signed another contract extending my contract and going up on my price.                                                  We can resolve this if they will go back to the original contract which would give me about 3 1/2 years left on the contract at the original price of $70.99 a month. 

     Thank you, ***** ******** 

  Business Response

  Date: 08/12/2025

  ** ******** ** *** ** ********

  Safe Home Security has reviewed Mr. ********’ complaint. Records show he contacted our office to schedule service for a low battery alert. The representative informed him that battery coverage was not included in his account and offered our Extended Warranty coverage. Mr. ******** accepted, and a one-month credit was applied to his account. At that time, he was informed—and acknowledged—that he was signing a new 60-month agreement at $80.99 per month.

  Account review further confirms that at installation, Mr. ******** completed a Pre-Installation Survey where he verified that he is the homeowner, understood the rate and term, acknowledged no additional promises were made regarding the alarm system or financial responsibilities, and confirmed that no statements were made about another alarm company going out of business or ceasing services.

  All documentation supports that the account changes were completed with Mr. ********’ full knowledge and consent. Safe Home Security will be maintaining the current agreement as signed.

  Customer Answer

  Date: 08/17/2025

  First, they discovered what was wrong with my system when they came out. Second, I was already paying $10.99 month for protection and had been paying since March, 2024. Third, I reject that I signed anything about a contract extension. They have already lost a court case in Massachusetts for illegally extending contracts. It's easy to see why they have 509 complaints and a B- BBB rating. The only thing that I signed was a receipt that the work was complete.

  Customer Answer

  Date: 08/21/2025

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  First, they discovered what was wrong with my system when they came out. Second, I was already paying $10.99 month for protection and had been paying since March, 2024. Third, I reject that I signed anything about a contract extension. They have already lost a court case in Massachusetts for illegally extending contracts. It's easy to see why they have 509 complaints and a B- BBB rating. The only thing that I signed was a receipt that the work was complete.
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/21/2025

  Please refer to our previous response, we've nothing further to add. 

• Initial Complaint

  Date:07/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandparents were tricked into signing a ridiculous 5 year contract with no way out for a service that does not even work. Customer service dodges calls. Last renewal contract signed at the same IP address as the sales representative, not by the customers.
  Fraudulent company, predatory on the elderly, relies on confusing people and refuses to help

  Business Response

  Date: 07/29/2025

  Safe Home Security has thoroughly reviewed the complaint and the account history associated with *** *****’ grandparents. Our records indicate that the agreement in question was signed during a scheduled service appointment on December 5, 2022.

  During this appointment, our technician was on site to perform a communication upgrade from 3G to LTE as required by the ******* 3G network sunset. Prior to this visit, the customers had agreed to the upgrade and signed a new agreement on November 29, 2022.

  While on site, the technician informed the customers that their current warranty only covered existing parts, not labor. He offered to add full labor and battery coverage to the account for an additional $10 per month, which the customers accepted. The updated agreement reflecting this change was collected in person via the technician’s iPad on the same date.

  Safe Home Security stands by the validity of the agreement signed onsite with the technician. However, as a gesture of goodwill, we are willing to revert the account back to the original agreement signed on November 29, 2022. A copy of the agreement signed on 11/29/2022 has been attached for reference.

  Safe Home Security remains committed to providing reliable service and working with our customers toward a satisfactory resolution.

  Customer Answer

  Date: 08/05/2025

  The business reached out to ask what my customer information was but took absolutely no steps towards addressing or fixing my complaint

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I filed a complaint yesterday and it was closed. I am asking you to please contact this business and help me. I have been trying to cancel my account for days and noone will return my call. Was told I had to submit the cancellation in writing. My contract is up and I am done doing business with them.
  Thank you,
  *****

  Business Response

  Date: 08/06/2025

  ******** ** *** ********* ** ********

  Thank you for bringing this matter to our attention.

  We acknowledge that the client, *** **** *****, submitted a written notice of cancellation on July 31, 2025. Per the terms of the service agreement, Safe Home Security requires up to 30 days from the date of notice to process and finalize the cancellation.

  Accordingly, Mr. *****’s account is scheduled to be officially closed by the end of August 2025. We appreciate his patience during this standard processing period.

  If Mr. ***** has any further questions or concerns, we welcome him to contact our Customer Support team directly for assistance.

  Thank you for your time and attention to this matter.

  Sincerely,
  Princess B***
  Manager, Retention
  Safe Home Security

  Customer Answer

  Date: 08/14/2025

  Hello,  I STILL have not received a response from the company.  DO NOT CLOSE THE COMPLAINT>  This is getting ridiculous as it now seems the BBB has no sway or power at all.

  Best,

   

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